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Avis sur Mandarin Oriental Hyde Park, London

5 out of 5
Mandarin Oriental Hyde Park, London
66 Knightsbridge, London, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 126 avis sur 197." "
Note des voyageurs de 8 (Bien), d’après 30 avis sur 197." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 197." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 197." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 197." "

9,0/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Marco

Séjour de 1 nuit en avril 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All Good great service all over. Idéal location in London
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent rapport qualité prix pour Londres
tout a fait l'experience attendue; très satisfait.

2/10 Horrible

HM

Les points forts : Propreté
Les points faibles : Confort de la chambre
C'est la pire chambre, la 203, que j'ai eu de ma vie dans un 5 étoiles : chambre pratiquement aveugle donnant sur des escaliers de secours !!! pénombre garantie.

10/10 Excellent

Geoffroy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Du très grand luxe
L'hôtel est apparemment le plus cher de Londres mais il est peut-être le meilleur (je ne les ai cependant pas tous testés...). Le service est de très grande qualité, les Halls somptueux, la chambre et la salle très luxueux, l'"entertainment" au top niveau. On peut juste éventuellement déplorer la décoration minimaliste du restaurant "Foliage", mais c'est peut-être un parti pris esthétique.

10/10 Excellent

emel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Séjour de 4 nuits en mars 2024

8/10 Bien

Kenan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en mars 2024
Réponse de Jonathan le 19 mars 2024
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,

10/10 Excellent

Carolina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incrível, hotel maravilhoso
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Ugur

Séjour de 5 nuits en décembre 2023

6/10 Satisfaisant

Necmettin

Les points forts : Personnel et service
Séjour de 4 nuits en décembre 2023

10/10 Excellent

JESUS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best of the Best
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Faris

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best of London hotels!
Amazing hotel, amazing people!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Esther

Les points forts : Propreté
It’s the best hotel..!
Séjour de 5 nuits en octobre 2023

10/10 Excellent

feroz

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
top class, better than bulgari
Séjour de 1 nuit en août 2023

10/10 Excellent

Felipe

Séjour de 4 nuits en juillet 2023

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023

10/10 Excellent

hamad, pasadena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

4/10 Médiocre

Lindsey, Slough

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Great hotel but room was very poor for the price!
Séjour de 1 nuit en avril 2023

4/10 Médiocre

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Séjour de 1 nuit en mars 2023

10/10 Excellent

David

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Chung Wah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Allison

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
早餐服務很好,飯店房間寬敞及乾淨
Séjour de 6 nuits en décembre 2022

10/10 Excellent

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 Excellent

Mary

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 Excellent

Antony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Ekaterina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2022

10/10 Excellent

Rohit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Benjamin

Voyage en groupe
Les points forts : Propreté et personnel et service
Excellent
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Jose Eduardo

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2022

8/10 Bien

Hei Fung Maggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
房間舒服
Séjour de 1 nuit en août 2022

4/10 Médiocre

Oi Lin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
酒店服務質素普通，共住了四天，第一天房間好差，沒有窗戶的，不見天日。最後一天，未夠時間check out 就鎖房咭等你沒法搭升降機回房間，12:00 Check out , 10:30 就鎖門咭，最後，check out 付款已經2 天，想要聽收音機電源燈
Séjour de 3 nuits en août 2022

10/10 Excellent

Hei Fung maggie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hype park room非常好
Séjour de 5 nuits en juillet 2022

2/10 Horrible

Eric

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Séjour de 4 nuits en juillet 2022

10/10 Excellent

Andrew

Séjour de 1 nuit en juin 2022

4/10 Médiocre

Thaise S

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2022
Réponse de Mandarin Oriental Hyde Park, London le 20 févr. 2022
Dear Thaise On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent visit to Mandarin Oriental, Hyde Park, London. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, Whilst we can see that your rating was very high in most service areas I was disappointed to learn your overall rating was only 4 out of 10. I would be delighted to further investigate any concerns you may by reaching out to me directly at the hotel. Thank you and we look forward to hearing from you shortly Best Wishes Denny Lane Director of Rooms

8/10 Bien

JL

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Mandarin Oriental Hyde Park, London le 20 févr. 2022
Dear JL Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. If I may kindly ask for some additional feedback on what could have scored is 10 out of 10 it would be a pleasure to know. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future and I look forward to hearing back from you in return. Wishing you a lovely week ahead Thank you Denny Lane Director of Rooms

10/10 Excellent

Chetan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Mandarin Oriental Hyde Park, London le 3 févr. 2022
Dear Chetan Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review and rating following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Carlos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2022
Réponse de Mandarin Oriental Hyde Park, London le 9 janv. 2022
Dear Carlos Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome each of our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incredible Stay
Totally amazing stay, exceptional service and made us feel very welcomed. Could not ask for a better stay.
Séjour de 1 nuit en janvier 2022
Réponse de Mandarin Oriental Hyde Park, London le 9 janv. 2022
Dear Guest Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except that it is extremely noisy if you happen to be on the street side
Séjour de 5 nuits en décembre 2021
Réponse de Mandarin Oriental Hyde Park, London le 21 déc. 2021
Dear Patrick Thank you for your recent review following an event you attended at Mandarin Oriental Hyde Park London and your very kind words expressing your experience. It is always such a pleasure to welcome each of our guests whether staying with us or just visiting and receiving such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. I am sorry if you felt that rooms on our Knightsbridge side are a little noisy, we will have your room checked to ensure that there is no fault with the soundproofing of the room. Our courtyard and park view rooms can be very quiet, perhaps on your next stay we can look at one of these for you offering the same comfort but away from the hustle and bustle of Knightsbridge. We hope to have the pleasure to welcome you back in the near future and wishing you the best over the festive period. Thank you Denny Lane Director of Rooms

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel, impeccable service.
Séjour de 1 nuit en décembre 2021
Réponse de Mandarin Oriental Hyde Park, London le 13 déc. 2021
Dear Julie Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is such a pleasure to welcome our guests and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et personnel et service
Incredible LACK of consideration from the Manager.
Please reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ??? We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
Séjour de 4 nuits en novembre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear Guest On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel. We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel. In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course. Kind regards & renewed apologies Denny Lane Director of Rooms

8/10 Bien

jaroslaw

Séjour de 4 nuits en octobre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear Jaroslaw Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope that on your next stay we would be able to achieve a 10 of our 10. if you don't mind dropping us a few words on where we could have fully delighted you on your most recent visit. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Hina

Voyage en couple
Les points forts : Personnel et service
Stunning hotel with amazing service.
Séjour de 1 nuit en octobre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear Hina Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

abdulla

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear Abdulla Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

8/10 Bien

helena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2021

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear David Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Anne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the price
The entire staff is exceptionally nice and goes out of their way to help.
Séjour de 1 nuit en septembre 2021
Réponse de Mandarin Oriental Hyde Park, London le 22 nov. 2021
Dear Anne Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind words. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. I can assure you we will share your comments with all our team. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Mandarin Oriental Hyde Park, London le 23 nov. 2021
Dear Richard Thank you for your recent review following your visit to Mandarin Oriental Hyde Park London and your very kind rating. It is always such a pleasure to welcome you and receive such a lovely review following your visit. Our colleagues will always do there upmost to ensure each and every guest has a wonderful experience. We hope to have the pleasure to welcome you back in the near future. Thank you Denny Lane Director of Rooms