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Avis sur Holiday Inn Express & Suites Woodstock South, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Woodstock South, an IHG Hotel
510 Norwich Avenue, Woodstock, ON

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 425 avis sur 611." "
Note des voyageurs de 8 (Bien), d’après 142 avis sur 611." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 611." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 611." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 611." "

9,6/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Serge, Sherbrooke

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon endroit!
Séjour de 1 nuit en avril 2024
Réponse de Jen G le 24 avr. 2024
Good Morning Serge!Thank you for your feedback! Looking forward to your next visit!

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room, clean. Great quality of the lady at the reception. I will stay there again.
Séjour de 1 nuit en septembre 2023
Réponse de Ravi P. le 1 oct. 2023
Thank you for your feedback!

8/10 Bien

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pratique pour les familles en déplacement.
Séjour de 1 nuit en juillet 2023
Réponse de Jen G le 30 juil. 2023
Hi Denis,Thank you for your feedback! Hope to see you and your family again when you back are in the area!

10/10 Excellent

yvon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parfait!
Séjour de 1 nuit en mai 2023
Réponse de Jen G le 10 mai 2023
HI Yvon,Thank you for your feedback! We look forward to your next visit!

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel très courtois
Séjour de 1 nuit en août 2022
Réponse de Lynda le 22 août 2022
Thank you for your review. We're happy that you enjoyed your stay!

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amabilité du personnel et propretés
Séjour de 1 nuit en août 2022
Réponse de Ravi P. le 13 août 2022
Thank you for your feedback!

8/10 Bien

Éric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La nourriture pour le déjeuner n’est pas bonne. (Œufs, saucisses, pancakes, bagels…) très décevant.
Séjour de 2 nuits en juillet 2022
Réponse de Ravi P. le 1 août 2022
Thank you for your feedback! I am sorry that our freshly made full hot breakfast was not to your liking.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon rapport qualité prix. Personnel aimable et hôtel très propre.
Séjour de 2 nuits en avril 2021
Réponse de Ravi P. le 2 mai 2021
Thank you for your feedback and endorsement. We appreciate your business and look forward to your next visit.

10/10 Excellent

Eva

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sur la 401, une nuit de reposw
Sur le trajet de retour nous avons profité d’une nuit tranquille dans cet hôtel Les enfants ont adoré la glissade d’eau et le confort de la chambre à satisfait tout le monde. Le petit déjeuner buffet compris était classique, il offre du sale et du sucré, toast et jus. Très bien.
Séjour de 1 nuit en mars 2020
Réponse de Ravi Patel le 3 avr. 2020
Thank you for your review. Stay safe!

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en octobre 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en août 2019

10/10 Excellent

steeve

Séjour de 1 nuit en août 2019

8/10 Bien

Denis, Montréal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Propre et moderne. Plusieurs commodités intéressantes.
Séjour de 1 nuit en août 2019

8/10 Bien

GUY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
voayge d'affaire
belle endroit, bien placé pour notre travail, nous y retournerons sans hésiter
Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2019
Réponse de Ravi P. le 10 avr. 2019
Thank you for your feedback, we appreciate your comments.

8/10 Bien

Jean-Francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
belle hotel
belle hotel,propre, lit confortable, bon dejeuner le matin

8/10 Bien

Mel, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Super hôtel. Propre. Piscine un peu petite mais très propre. Bien située.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en mai 2024
Réponse de Lynda le 6 mai 2024
Hello Debra,Thank you for your sharing your feedback. We're very happy that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was beautiful and clean The breakfast was amazing I was not expecting that . they were very accommodating to us while we stayed and we enjoyed the pool . I want to say We had a problem with our TV and the night manager was the only one on that night and she still came to help us. Thank you for the wonderful 4 days we spent
Séjour de 2 nuits en mars 2024
Réponse de Lynda le 3 mai 2024
Hello Wendy,Thank you for taking the time to share feedback from your recent stay with us. We're sorry for the issue you had with your tv but happy it was quickly taken care of. It's great to hear that you enjoyed your stay, and we hope to see you again!Have a wonderful day!

10/10 Excellent

Kar Kiu

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 2 nuits en avril 2024
Réponse de Lynda le 3 mai 2024
Good Afternoon Kar Kiu,Thank you for your feedback and we're happy to hear that you enjoyed your stay with us. Have a wonderful day and we hope to see again!

10/10 Excellent

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Great place to bring your kids to enjoy the water slide !
Séjour de 1 nuit en avril 2024
Réponse de Lynda le 3 mai 2024
Hello Christine,Thank you for sharing feedback from your recent stay with us. We're happy that the kids enjoyed the waterslide hope to see you again!

10/10 Excellent

Stanislav

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, reasonable price, convenient for long-distance stop, friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Lynda le 3 mai 2024
Hello Stanislav,Thank you for taking the time to share your feedback. We pride ourselves on great customer service and friendly staff. We're happy that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Richard

Very tidy and nice people
Séjour de 1 nuit en avril 2024
Réponse de Jen G le 24 avr. 2024
Good Morning Richard!We appreciate your feedback! Hope to see you soon!

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great breakfast
Séjour de 1 nuit en avril 2024
Réponse de Lynda le 22 avr. 2024
Hello Ken, We appreciate you taking the time to share feedback from your recent stay with us. We're happy to hear that you enjoyed our hotel and hope to see you again soon!

10/10 Excellent

Alexandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
thank you for making my stay amazing!
Séjour de 1 nuit en avril 2024
Réponse de lynda le 15 avr. 2024
Hello Alexandra, Thank you for taking the time to share your feedback. We're very happy that you enjoyed your stay with us and look forward to seeing you again.Have a wonderful day!

10/10 Excellent

Bethany

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 1 nuit en avril 2024
Réponse de Ravi P. le 2 avr. 2024
Thank you for your rating!

8/10 Bien

Aloys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Prossional and very polite staff Clean property Good use of tech for tv casting. Spacious clean room Nice and healthy breakfast with alot of varieties The air conditionner is too loud
Séjour de 1 nuit en mars 2024
Réponse de Ravi P. le 2 avr. 2024
Thank you for your feedback!

10/10 Excellent

CAREY, Grimsby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were so very impressed with this hotel!!! Wow great room, dove products in room, beds super comfortable, jacuzzi huge and breakfast was very good too
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 26 mars 2024
Hello Carey, Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay with us and hope to see you again soon.Have a wonderful day!

10/10 Excellent

Tara

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large clean rooms free breakfast including eggs pancakes bacon ect. Only downfall is the waterslide is only open during certain days overall a great place to stay
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 25 mars 2024
Hello Tara,Thank you for your feedback. It's unfortunate that you were unable to experience the waterslide but we're happy to hear that you enjoyed your stay.Have wonderful day and we hope to see you again!

10/10 Excellent

Leigh-Anne

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurants are nearby and easy to locate location
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 25 mars 2024
Hello Leigh-Anne,We appreciate you taking the time to share your feedback. We're happy to hear that you enjoyed your stay and hope to see you again should your travels bring you back to Woodstock.

8/10 Bien

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great for a hockey tournament, lots of amenities near by
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 18 mars 2024
Hello Erin, Thank you for your feedback. I'm happy to hear that you enjoyed your stay with us, and we hope your team did well in the tournament.Have a wonderful day!

10/10 Excellent

Brianna

Séjour de 1 nuit en mars 2024
Réponse de lynda le 15 avr. 2024
Hello Brianna, We appreciate you taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again should your travels bring you back to Woodstock.

10/10 Excellent

Cale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 18 mars 2024
Hello Cale, Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is lovely, but the biggest selling point is the very friendly and welcoming woman at the front desk. I wish I knew her name, but unfortunately can’t recall it. She is wonderful; she was so kind and engaging with my kids! Holiday Inn, you are lucky to have her!
Séjour de 1 nuit en mars 2024
Réponse de Jen le 15 mars 2024
Good Morning Laura,Thank you for your feedback! Jen

2/10 Horrible

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
For the second time here its not to bad there were flaws the first time, and second time i showed up for some reason my email wasent working so i couldent claim the rewards and get better pricing for a one night stay to have a meeting with a " ontario child lawyer" the pool was chilly, same as the first time i came, the shower didnt work the way it should jus a pain in the ass, so i went to take a bath and the tub was tiny af, then i went to watch tv and the cable in my room isnt working, pretty sad ive gotta go to the gym and watch tv and i paid more for the second visit with one bed and a couch the i did for the last visit in which i had 2 beds , driving 500 km for one night and the little problems just arnt worth it i can get a night cheeper at another place the only reason to coming here is the pool for my daughter and neice during the stay ..
Séjour de 1 nuit en mars 2024
Réponse de Ravi P. le 14 mars 2024
Thank you for your feedback. Upon review, I am no notes that these were raised to the Front Desk, we would never have a guest in a room with these issues, our bath tubs are the same size as your home tub, the showers work fine and the pool is maintained at 84 degrees and monitored several times a day. If anything, we would have offered a room move to ensure your stay was satisfactory. We wish you all the best in your future travels.

6/10 Satisfaisant

jessica

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I didnt like that they were renovating a room above us and sounded like they were up there all threw the early morning from 4ish am and on but everything eles was bice it was clean big room 2 tvs nice staff just super noisy above room 315
Séjour de 1 nuit en mars 2024
Réponse de Ravi P. le 13 mars 2024
Thank you for your feedback. We do not have any renovations going on at this time.

10/10 Excellent

She

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We spent the night Saturday night. Lots of kids for the pool slide pool was cold …room was quiet beds were comfortable. Would stay again
Séjour de 1 nuit en mars 2024
Réponse de Lynda le 4 mars 2024
Good Afternoon,Thank you for taking the time to share your feedback. We're happy that you enjoyed your stay with us and hope to see you again.

8/10 Bien

Bijon

Séjour de 2 nuits en février 2024
Réponse de Lynda le 25 mars 2024
Hello Bijon,Thank you for taking the time to share feedback from your recent stay and we hope to see you again soon.

10/10 Excellent

Aidan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Lynda le 28 févr. 2024
Hello Aidan,Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again.Have a wonderful day!

10/10 Excellent

David

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Right off Xway
Séjour de 1 nuit en février 2024
Réponse de lynda le 21 févr. 2024
Hello David,Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again.

8/10 Bien

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Lynda le 12 févr. 2024
Hello Alison, Thank you for taking the time to share your feedback. We're happy you enjoyed your stay and hope to see you again.

10/10 Excellent

Abdul

Séjour de 1 nuit en février 2024
Réponse de Lynda le 5 févr. 2024
Hello Abdul,Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Mary Anne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cleanest hotel I have ever stayed in.
Séjour de 2 nuits en février 2024
Réponse de Ravi P. le 4 févr. 2024
Thank you for your feeeback, we look forward to your next stay with us!

6/10 Satisfaisant

Josh

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Meh...
We chose this hotel simply because of the water slide. When we got here and went in this morning, we were told that lifeguard doesn't come till 10:00...we have to be out by 11....no indication on the website as far as I could see. Wife and son were bummed...I talked to them at the front desk and no one seemed interested in chatting about it. Hot free breakfast was pretty rough. Unripened bananas, over ripened oranges and apples, runny bag eggs, standard tasteless sausages and no bacon....no bacon....I've never seen that before. Coffee was good. They had iogo yogurt. Decent clean room. Shout out to the lady taking care of the breakfast area. She was smiling, doing a great job and seemed genuinely happy. (Unlike Mr unhappy maintenance guy and the emotionless lady at the front counter).
Séjour de 1 nuit en février 2024
Réponse de Ravi P. - GM/"Unhappy Maintenance Guy" le 4 févr. 2024
Dear Sir, Let me clarify some items that you seemed to have omitted from your review. Upon booking your room on this site you were immediately sent an email which shows as "read" on Jan 29 at 5:31PM in which the waterslide hours are specifically stated, the same email was sent to you again on Feb 1 (day before check in) and was read at 3:14PM. When you checked in at 4:44PM on Feb 2, you were again informed and sent a text message with the slide hours. The slide was open Friday evening 5-10PM and you were able to use it. On Saturday morning you could have requested a late check out to use the slide but instead you chose to break rules and have your child climb the slide to use it without water. I am sorry but we will not apologize for looking out for guest safety. No one was unhappy or emotionless, but someone had to look out for your child's safety. We wish you all the best in your future travels and in your attempts to become an NLS Certified Lifeguard so you can supervise your child on the waterslide.

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location with many stores snd restaurant options.
Séjour de 2 nuits en janvier 2024
Réponse de lynda le 2 févr. 2024
Hello Amanda,Thank you for taking the time to share your feedback. We're happy that you enjoyed your stay with us and we hope to see you again should your travels bring you back to Woodstock.

10/10 Excellent

Richard

Séjour de 1 nuit en janvier 2024
Réponse de Lynda le 25 mars 2024
Hello Richard, Thank you for sharing feedback from your recent stay. We're happy that you enjoyed your stay and hope to see you again.

10/10 Excellent

Josee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Lynda le 30 janv. 2024
Hello Josee, Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Maxim

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best spot for a Hotel. Near everything required for an out of town worker. Will stay there everytime I go to Woodstock.
Séjour de 3 nuits en janvier 2024
Réponse de Lynda le 30 janv. 2024
Hello Maxim,Thank you for your feedback. We're very happy that you enjoyed your stay with us and look forward to seeing you again! Have a wonderful day!