Avis sur Courtyard by Marriott Little Rock West
Courtyard by Marriott Little Rock West
10900 Financial Centre Pkwy, Little Rock, AR
Avis
8,0
Très bien
8,4/10
Propreté
8,8/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Sheila, the team members at Courtyard Little Rock West are thrilled to hear that you enjoyed your stay! It's wonderful to know that the beds and pillows contributed to a restful night's sleep for you. We're also pleased that our dining options added convenience to your evenings. We're looking forward to your next visit!
8/10 Bien
Ivanhoe
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivanhoe
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Thank you for sharing your thoughts with us, Ivanhoe!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard Little Rock West. Thank you and have a lovely day!
6/10 Satisfaisant
Keith
22 mai 2024
Keith
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 25 mai 2024
Keith, thank you for your feedback. We understand the importance of nearby dining options and will keep this in mind for future improvements. We hope to have the chance to serve you again.
8/10 Bien
Les
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Les, thank you for your feedback. The team will certainly take your comments about the landscaping into consideration. We're glad you enjoyed other aspects of your stay at Courtyard Little Rock West. We're looking forward to welcoming you back in the future.
8/10 Bien
Richard
Voyage en couple
19 mai 2024
Les points forts : Propreté et personnel et service
Richard
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Richard, thank you for sharing your feedback. We're sorry to hear about your experience with the coffee shop. Your comments will be shared with the relevant team to ensure improvements. Despite this, we hope you enjoyed other aspects of your stay. We look forward to having you back at Courtyard Little Rock West.
10/10 Excellent
MacKenzie
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MacKenzie
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
MacKenzie, our team at Courtyard Little Rock West is thrilled to hear that our location suited your needs perfectly! Thank you for choosing to stay with us. We look forward to your next visit.
2/10 Horrible
Barry
8 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barry
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Barry, we're truly sorry to hear you didn't have the optimal experience you should have had. If there are any specific concerns you could share, we would appreciate the opportunity to learn and rectify any issues to better serve you and our future guests.
2/10 Horrible
Niki
5 mai 2024
Niki
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Thank you for sharing your feedback, Niki.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
6/10 Satisfaisant
Carolda
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Carolda
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Carolda, we appreciate your feedback. We're sorry to hear about the concerns you had during your stay, from the outdoor aesthetics to certain room amenities not functioning as expected. We're glad to hear, however, our team members were able to quickly assist you and that you found your room to be clean and your beds comfortable. Please know that we're continually working on improving our services and facilities for the comfort of our guests. We hope you'll consider us for another stay so we can provide a better experience next time.
10/10 Excellent
Kelly
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Kelly, it's delightful to know that you enjoyed the charming atmosphere of your room at Courtyard Little Rock West, complete with amenities like a microwave and fridge. We acknowledge your concern about the television; rest assured our team members are more than happy to assist with such issues. The experience of having the balcony door open while indulging in a cup of coffee truly sounds tranquil. We look forward to welcoming you again for another exceptional stay.
10/10 Excellent
CODY
24 avr. 2024
CODY
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 mai 2024
Cody, it's wonderful to know that you enjoyed your stay at the Courtyard Little Rock West. We appreciate your rating and hope to have the pleasure of welcoming you back in the future.
6/10 Satisfaisant
Paul
8 avr. 2024
Paul
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for the feedback, Paul.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 Excellent
Lori
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lori
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Lori, thank you for your visit to Courtyard Little Rock West. We trust that your stay met your expectations and hope to see you again in the future.
10/10 Excellent
Patti
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patti
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 30 mars 2024
Patti, we're delighted to hear about your positive experience at Courtyard Little Rock West. Our dedicated team members at the front desk make it their aim to handle all guest concerns promptly and we're glad we delivered. We look forward to serving you again in the future.
6/10 Satisfaisant
Victor
18 mars 2024
Les points forts : Propreté et personnel et service
Victor
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 mars 2024
Victor, it seems that your stay with us was satisfactory but didn't quite meet your full expectations. Your feedback is valuable as we continue to improve our guest experience. Please let us know in the future if there are any specifics that we could address to make your stay better. We hope to welcome you back at Courtyard Little Rock West.
8/10 Bien
Julie
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Julie, we appreciate your feedback. We understand the surprise regarding the ongoing updates may have caused an unexpected change to your experience. Rest assured, the scope of these improvements is intended solely to enhance the comfort and satisfaction of our guests at Courtyard Little Rock West. We hope to welcome you back once the updates are complete, so you can fully enjoy what we have to offer.
10/10 Excellent
Bart
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bart
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Bart, it's great to hear you enjoyed your visit at Courtyard Little Rock West. Our team is delighted to receive your perfect score and we hope to welcome you again on your next trip to the area!
10/10 Excellent
Edna M
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edna M
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 mars 2024
Thank you for the 5/5 rating, Edna!It's excellent you enjoyed your time at Courtyard Little Rock West so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
2/10 Horrible
CHANIKA
12 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
CHANIKA
Réponse de Customer Service le 13 mars 2024
We appreciate you taking the time to share your feedback, Chanika. We are pleased that you and your family were relocated as soon as the issue was brought to our attention. Thank you.
10/10 Excellent
Matt
Voyage en famille, Voyage d’affaires
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 11 mars 2024
Matt, it's wonderful to hear that you found the rooms at Courtyard Little Rock West to be clean and our team members excellent. We understand your comments about the breakfast hours and will take them onboard. We're looking forward to welcoming you back in the future.
10/10 Excellent
Josh
9 mars 2024
Josh
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Josh, it's wonderful to learn that you had a stellar stay at the Courtyard Little Rock West! We sincerely appreciate the top rating. We hope your future travels bring you back to our hotel for another delightful experience. Thank you!
10/10 Excellent
Stan
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stan
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 24 févr. 2024
Stan, it's wonderful to hear your visit at Courtyard Little Rock West was successful, thanks to your high rating. We appreciate your feedback and are thrilled that you had a fantastic stay. We look forward to hosting you again!
8/10 Bien
Alexis
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Alexis, we're thrilled you enjoyed the balcony at Courtyard Little Rock West. It's always great to learn guests are able to relax and enjoy our unique amenities. We appreciate your review and look forward to welcoming you back for another wonderful stay.
2/10 Horrible
Kiara
17 févr. 2024
Kiara
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
We appreciate your feedback, Kiara.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
8/10 Bien
Benny E
16 févr. 2024
Benny E
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 mars 2024
Benny E, it's fantastic to see a positive rating from you for Courtyard Little Rock West. We truly appreciate the time you took to rate your experience and we're thrilled it was a good one. We look forward to hosting you again in the future!
6/10 Satisfaisant
Cameron
Voyage en famille avec de jeunes enfants
10 févr. 2024
Les points forts : Personnel et service et équipements
Cameron
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 11 févr. 2024
Cameron, we appreciate your feedback on your stay. It seems there were some fluctuations with the room temperature that didn't meet your expectations. We are certainly dedicated to consistent comfort for our guests and your insights help us improve this area. Your next visit should be more satisfying as we continuously strive for the better.
6/10 Satisfaisant
Paul, Woodstock
Voyage avec des animaux de compagnie, Voyage d’affaires
4 févr. 2024
Paul
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
We appreciate the feedback, Paul.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 Excellent
Kimberly, Phelan
2 févr. 2024
Kimberly
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thanks for the outstanding rating, Kimberly!We're delighted your time at Courtyard Little Rock West was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
10/10 Excellent
Home
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Home
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Home, thank you for your positive rating of Courtyard Little Rock West. We are delighted to know you had a great experience. We look forward to hosting you again soon.
10/10 Excellent
Travis
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travis
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 27 janv. 2024
Travis, it's fantastic to hear that you enjoyed your stay at Courtyard Little Rock West. Thank you for your kind remarks about our diligent team members and the comfort of our rooms. We can't wait to provide you another pleasant experience.
8/10 Bien
Steven
16 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Steven, we're delighted to hear you appreciated the Courtyard Little Rock West's prime location. We understand the current renovations may have caused some inconvenience with our parking. We're confident these upgrades will enhance the overall guest experience in the near future. We appreciate your patience and look forward to welcoming you back to an improved establishment.
10/10 Excellent
Aaron
Voyage en famille, Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Aaron, we appreciate your patience during the construction period at Courtyard Little Rock West. We realize navigating around the property might have been a bit inconvenient, especially considering your recent surgery. On a positive note, we're delighted to hear our team members accommodated your early check-in request. Thank you for your understanding and we hope for your full recovery soon. It was our pleasure to serve you.
10/10 Excellent
Anthony
11 janv. 2024
Anthony
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Anthony, thank you for your excellent rating! It is delightful to know you enjoyed your stay at Courtyard Little Rock West. We look forward to offering you another top-notch experience in the future.
10/10 Excellent
Voyageur vérifié
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NYE family trip
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 4 janv. 2024
We appreciate your kind words. At Courtyard Little Rock West, ensuring comfort for our guests is a top priority, and it's wonderful to hear we met that mark during your stay on New Year's Eve. We hope to have the pleasure of accommodating you again in the future.
6/10 Satisfaisant
Rahim
1 janv. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rahim
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Rahim, it seems there may have been some confusion regarding our booking policies. We regret any mixed messages you may have received. We assure you that all potential guests are important to us, regardless of their residence status. We appreciate your feedback and we hope to have the opportunity to better serve you in the future.
8/10 Bien
Aimee
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall Good Stay
Aimee
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Aimee, thank you for choosing the Courtyard Little Rock West for your family visit over the holidays. We're thrilled to hear about the positive interactions you had with our team members, the cleanliness of the rooms, and the comfort you experienced. Our location is indeed optimal, and we're pleased it was convenient for you.We acknowledge the potential inconveniences brought about by the ongoing renovation. We're grateful for your understanding and patience during this period. The water situation and the condition of the stairwell are part of our efforts to improve the hotel's overall atmosphere and facilities.Your points about the shower curtain and pillows are useful feedback, and they will be addressed. Likewise with overbooking room types, we aim to provide every guest the room they book.We value your willingness to stay with us again despite the minor issues. Our team looks forward to delivering an even better experience, reflective of the improvements made. We sincerely appreciate your constructive feedback.
4/10 Médiocre
Tiffanie
30 déc. 2023
Tiffanie
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Thanks for the feedback, Tiffanie.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.
2/10 Horrible
dominique, Meyreuil
30 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
dominique
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Dominique, it's regrettable to read about your recent experience. We understand your discomfort with the renovation process and the inconvenience of the unavailable amenities. Please rest assured, the necessary steps are taken to minimize disruptions to our guests. The situation with the room ventilation is concerning and we will pay attention to this issue closely. We hope for another opportunity to enhance your stay in the future.
6/10 Satisfaisant
Srividya
29 déc. 2023
Les points faibles : Personnel et service
Lazy staff
Srividya
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Srividya, thank you for sharing your experience. It is disheartening to hear that you felt unsatisfied with some aspects of your stay. We apologize for the inconvenience related to the cafe and check-out processes. Our team is usually known for their prompt service and it's regrettable that you didn't have this experience. Your feedback will be shared with the team members to improve our guest experience moving forward.
8/10 Bien
kim
28 déc. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
kim
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 29 déc. 2023
Kim, the Courtyard Little Rock West team is delighted to know you enjoyed your stay. We deeply appreciate your rating and look forward to welcoming you back in the future.
10/10 Excellent
rickia
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Got my money's worth
rickia
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Rickia, it's great to hear that your check-in experience at Courtyard Little Rock West was swift and uncomplicated. We appreciate your kind words and your decision to join us for a Christmas party! We hope to welcome you back in the future.
6/10 Satisfaisant
richard
Voyage en groupe
24 déc. 2023
Les points forts : Propreté et personnel et service
richard
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Thank you for taking the time to share your feedback, Richard.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
10/10 Excellent
Robin
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, convenient location
Robin
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Robin, thank you for sharing your fine experience at Courtyard Little Rock West. We're pleased to hear that our newly refurbished rooms and convenient location greatly suited your needs. We're also glad our front desk colleague made your stay more pleasant. Please consider us your home in Little Rock for all your future trips. Safe travels!
2/10 Horrible
Donna
22 déc. 2023
Donna
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 24 déc. 2023
We appreciate the feedback, Donna.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
8/10 Bien
Pat, Flower Mound
19 déc. 2023
Pat
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Pat, thank you for rating your stay at Courtyard Little Rock West. We're glad you enjoyed your experience and we hope to host you again in the future. Your feedback is valuable for our continued improvement.
4/10 Médiocre
Voyageur vérifié
19 déc. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 20 déc. 2023
We regret to see your rating signifying some dissatisfaction with your recent stay. Nevertheless, your feedback is essential to us for making necessary improvements and we hope for another opportunity to provide you with the top-notch experience we strive for.
10/10 Excellent
Sarah
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 17 déc. 2023
Sarah, thank you for sharing your experience at Courtyard Little Rock West. We are thrilled that you found our location suitable for your needs. We pride ourselves on the friendliness of our team members and are delighted they made a positive impact on your stay. We hope to see you again soon for another excellent stay.
10/10 Excellent
Debbie
Voyage en famille
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Debbie
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 déc. 2023
Debbie, it's wonderful to see your perfect score! Your feedback means a lot to the entire Courtyard Little Rock West team. We hope your stay was as exceptional as your rating suggests, and we look forward to serving you again in the future.
10/10 Excellent
Barbara
Voyage en couple
7 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 8 déc. 2023
Barbara, it's wonderful to hear that your check-in at Courtyard Little Rock West was efficient and our team members were welcoming. We're glad you appreciated the cleanliness and calm atmosphere, not to mention the convenient proximity to shopping and dining options. We understand the road layout may present some initial difficulties, but hope it didn't majorly impact your overall experience. Looking forward to your next visit.
6/10 Satisfaisant
Luisa
5 déc. 2023
Luisa
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 7 déc. 2023
Luisa, thank you for your rating. We're glad you chose our accommodations for your stay. We're always striving to improve and meet the expectations of our guests, and feedback like yours can be quite valuable. Should you wish to share more details about your experience, please do not hesitate to reach out. We hope to enhance your experience during your next stay.