Salon du hall

Avis sur The Central House Lisbon Baixa - Hostel

2 out of 5
The Central House Lisbon Baixa - Hostel
300 Rua dos Fanqueiros, Lisbon

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 101 avis sur 153." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 153." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 153." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 153." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 153." "

9,4/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

BERNADETTE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Nice staff. Clean rooms. Good breakfast. Well located.
Séjour de 1 nuit en mars 2024
Réponse de The Central House Lisbon Baixa Team le 12 mars 2024
Dear Bernadette,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything met your expectations and that you found our staff welcoming and pleasant, rooms very clean, breakfast buffet very good, and the location great.Your kind words are truly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Best regards,The Central House Lisbon Baixa Team

10/10 Excellent

BERNADETTE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est parfait. Personnel très accueillant et agréable. Chambres très propres. Très bon buffet de petit déjeuner. Très bien situé.
Séjour de 1 nuit en mars 2024
Réponse de The Central House Lisbon Baixa Team le 12 mars 2024
Dear Bernadette,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything met your expectations and that you found our staff welcoming and pleasant, rooms very clean, breakfast buffet very good, and the location great.Your kind words are truly appreciated, and it motivates our team to continue delivering excellent service. We look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!Best regards,The Central House Lisbon Baixa Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pratique et très bien placé pour découvrir Lisbonn
Hotel très bien placé à Lisbonne. Hall très joli et accueillant. Nous avions une chambre familiale avec lits superposés donnant sur la rue mais très bien insonorisées. Petit manque de coordination sur le passage de l'équipe de ménage (qui fait la chambre alors que nous y sommes) Serviettes non incluses (non précisé lors de la réservation sur hotels.com) Accueil efficace.
Séjour de 2 nuits en août 2023
Réponse de The Central House Lisbon Baixa Team le 30 août 2023
Dear Guest,Thank you very much for taking the time to leave us such a glowing review about your experience with us on Hotels.com. Regarding cleaning with people inside the rooms, housekeeping is authorized to enter in order to leave the room tidy for the next check-ins.We are really pleased to know you enjoyed your stay. Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Family travel made simple with this very well located hostel. We loved it.
Séjour de 3 nuits en juin 2023

10/10 Excellent

maud

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit mais parfait!
Séjour de 2 nuits en juillet 2023
Réponse de The Central House Lisbon Baixa Team le 24 juil. 2023
Dear Maud,Thank you for your 5* review!We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Kindly, The Central House Lisbon Baixa Team

8/10 Bien

Meganne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
J’ai aimé cet hostel parce que c’était calme, mais l’ambiance était plus une ambiance professionnelle je dirais qu’une ambiance dans laquelle on fait des rencontres… le déjeuner est bon, mais je ne suis pas sure que ça vaut le 7,50€.. sinon, petite remarque, mais il n’y avait pas de savon à mains dans la salle de bain et les poubelles étaient vidées lorsqu’elles débordaient
Séjour de 3 nuits en juin 2023
Réponse de The Central House Lisbon Baixa Team le 21 juin 2023
Dear Meganne,Thank you for taking the time to tell us about your recent stay. We regularly price-check comparative hotels to ensure that we charge a fair price for the quality of ingredients and food that we provide, so I am sorry to hear that you found our breakfast to be expensive.We hope to welcome you back to the hotel in the near future.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

ALIU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023

8/10 Bien

Herve

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Chambre et hotel tres propre. Hotel en plein centre ville tres bien situé. Petit dej au top. Bon accueil du personnel. Les moins : Pas de tele dans la chambre Odeur d humidité tres forte dans notre chambre.
Séjour de 3 nuits en novembre 2022

10/10 Excellent

Sylvain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

10/10 Excellent

SYLVIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Auberge de jeunesse parfaite
Superbe auberge de jeunesse. Les douches et WC sont dans les chambres donc plus pratique. Les casiers pour ranger nos effets personnels sont très grands. Décoration magnifique. Emplacement super !! Personnel adorable.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Juliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2019

8/10 Bien

Rachelle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked our stay.
Séjour de 5 nuits en mai 2024

8/10 Bien

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location for exploring Lisbon
Séjour de 3 nuits en mai 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Jonathan,Thank you for sharing your comments with us.It is wonderful that our location was just what you desired for your travel needs and we are happy to know that our staff and high cleaning standards met your expectations.It was a pleasure to have you here.Kindly,TCH Lisbon Baixa Team.

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great, rooms were clean and other roommates were of no trouble.
Séjour de 1 nuit en mai 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Jonathan,Thank you for sharing your comments with us.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us.Looking for welcoming you in the future.Kindly,TCH Lisbon Baixa Team

8/10 Bien

Leo R

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An easy 5-star rating except for the dirty carpet on the third floor. It's begging for deep steam cleaning. 5 stars for the staff, great service & always pleasant to deal with. Much thanks to Pedro, Will & Rivi who made our stay so enjoyable. The location is excellent, most of the points of interest are within walking distance. The Metro (Rossio Station) is a few minutes away & Trolley #15E (for Belem) passes by the hotel. Trolley #28E is available 2 blocks from the property. Sleep quality is excellent !
Séjour de 3 nuits en mai 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Leo,Thank you for sharing your experience with us.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us.Our team hopes to offer you another warm welcome soon!Kindly,TCH Lisbon Baixa Team

10/10 Excellent

Amanda

Séjour de 2 nuits en avril 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Amanda,Thank you for the feedback. We are looking for welcoming you back in the future.Kindly,TCH Lisbon Baixa Team

8/10 Bien

CUI, FALLS CHURCH

Séjour de 7 nuits en avril 2024

10/10 Excellent

Gilberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I will be back , wonderful
Séjour de 4 nuits en avril 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Gilberto,Many thanks for the Feedback. We are glad you liked .Looking for welcoming you back in the future.Kindly,TCH Lisbon Baixa Team

10/10 Excellent

Carmen

Séjour de 3 nuits en avril 2024
Réponse de The Central House Lisbon Baixa Team le 27 mai 2024
Dear Carmen,Thank you very much for the feedback .Kindly,TCH Lisbon Baixa Team

4/10 Médiocre

Alireza

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is too much expensive for this hostel Breakfast poor
Séjour de 2 nuits en mars 2024
Réponse de The Central House Lisbon Baixa le 8 avr. 2024
Dear Alireza,We appreciate your feedback and apologize if you felt the cost didn't align with your expectations. We're constantly evaluating our pricing to ensure it reflects the value we provide. We'll take your comments into consideration to improve our offerings and ensure a more satisfying experience for our guests. Thank you for bringing these points to our attention, and we hope to have the opportunity to better serve you in the future.Kindly,Alessandra AbreuGeneral Manager

10/10 Excellent

Abhinay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people at the fromt desk were awesome . Very friendly staff. Centrally located to everything.
Séjour de 2 nuits en février 2024
Réponse de The Central House Lisbon Baixa Team le 26 févr. 2024
Dear Abhinay,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our front desk team and found them to be awesome and friendly. Providing excellent customer service is one of our top priorities, and we're delighted that our staff made a positive impression on you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future.Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Christiane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mary-Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great stay here and would definitely come back! Very nice location, great staff, very clean, nice common space. The only suggestion I would have is to maybe start breakfast earlier than 8am, but the breakfast was very good!
Séjour de 2 nuits en janvier 2024
Réponse de The Central House Lisbon Baixa Team le 22 janv. 2024
Dear Mary,Thank you for choosing to stay with us, and for taking the time to share your positive experience! We're delighted to hear that you had a great stay and that you would consider coming back.Your feedback is valuable to us, and it helps us enhance our services. We look forward to the opportunity to host you again in the future.Kindly,The Central House Lisbon Baixa Team

8/10 Bien

Lilia Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en janvier 2024
Réponse de The Central House Lisbon Baixa Team le 22 janv. 2024
Dear Lilia,We appreciate your feedback! We're delighted to hear that you found our location great. We look forward to welcoming you back in the future.Best regards,The Central House Lisbon Baixa Team

8/10 Bien

Hsiao Wei

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
It was clean, conveniently located, and it was so nice they provided a bottle of water at the start of the stay (but not throughout). One night, we heard people running through the corridor, other than that, it has been fairly quiet.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Roberta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

10/10 Excellent

SUNGEUN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
숙소 주변에 모든 관광 시설이 있어서 좋있습니다
Séjour de 4 nuits en novembre 2023
Réponse de The Central House Lisbon Baixa Team le 4 déc. 2023
Dear Sungeun,Thank you so much for your kind words.We are very happy to know you enjoyed our hostel! Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Liliana

Séjour de 3 nuits en novembre 2023

8/10 Bien

noe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great location
Séjour de 1 nuit en novembre 2023
Réponse de The Central House Lisbon Baixa Team le 4 déc. 2023
Dear Noe,It is wonderful that our location was just what you desired for your travel needs!Our team hopes to offer you another warm welcome soon! Kindly,The Central House Lisbon Baixa Team

8/10 Bien

HYEONG KYU

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Mae

Voyage en couple
Les points forts : Équipements
Wonderful friendly helpful staff! Very clean which was super important to us. Management, please give a shout out to Eduardo, Lauren, Ravisi, Piedro and Jeff!!
Séjour de 4 nuits en octobre 2023
Réponse de The Central House Lisbon Baixa Team le 7 nov. 2023
Dear Mae,Your kind words are greatly appreciated, and we will be sure to pass on your praise to the mentioned team members. We look forward to the opportunity to serve you again in the future. Thank you for choosing our establishment!Kindly,The Central House Lisbon Baixa Team

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was affordable and very convenient, didn’t feel like a hostel. It was good
Séjour de 3 nuits en août 2023
Réponse de The Central House Lisbon Baixa Team le 7 nov. 2023
Dear Kevin,We're delighted to hear that you found your stay to be affordable, very convenient, and not feeling like a typical hostel. Providing a comfortable and welcoming atmosphere is important to us, and we're pleased to have met your expectations. We hope to have the opportunity to welcome you back for another enjoyable experience in the future. Thank you for choosing us!Kindly,The Central House Lisbon Baixa Team

10/10 Excellent

Guylaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Rikke

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
De lydisolerede værelser virker delvist. Vi kunne ikke høre naboerne ved siden af og heller ikke støj ude fra gangen. Til gengæld vibrerede køjesengene, når folk gik rundt i værelset på etagen over os. Det var ret tydeligt at høre. Madrasserne i underkøjerne var ikke gode. I overkøjerne var de fine. Hvis man gerne vil bo super centralt (og ikke er lydfølsom), så er hotellet et fint valg. Supervenlige medarbejdere og ok morgenmad.
Séjour de 3 nuits en octobre 2023
Réponse de The Central House Lisbon Baixa le 30 oct. 2023
Dear Rikke,We appreciate your detailed feedback on your recent stay with us. Your comments help us understand your experience and make necessary improvements.It's great to hear that our soundproofing worked well for the most part. We're pleased that you didn't hear your neighbors or hallway noise. However, we apologize for the inconvenience caused by the vibration of the bunk beds and the quality of the mattresses in the lower bunks. We take your comments seriously, and we will assess how to address these issues to enhance the comfort of our guests.We're delighted to know that you found our staff super friendly and enjoyed our breakfast offerings. Your kind words in this regard are appreciated.Thank you for choosing our hotel and for providing this valuable feedback. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay.Kindly,Alessandra Abreu General Manager

10/10 Excellent

Lindy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great location, close to Rossio metro or other bus/tram stops, as well as food and shops. From the moment we stepped in, all staff were super friendly - even leaving a cute welcome note in our room. Beds were comfy, room was clean and plenty of space for 2 people. Would recommend!
Séjour de 3 nuits en septembre 2023

2/10 Horrible

Yashar

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pretty space in a good location
Séjour de 4 nuits en octobre 2023
Réponse de The Central House Lisbon Baixa Team le 30 oct. 2023
Dear Elaine,Thank you for your concise and positive feedback! We're delighted to hear that you found our space to be pleasing, and our location ideal. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable experience in the future.Kindly,The Central House Lisbon Baixa Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
the location great. the cleanliness excellent. the staff and service not great.
Séjour de 2 nuits en octobre 2023
Réponse de The Central House Lisbon Baixa Team le 30 oct. 2023
Dear Guest,We appreciate your feedback, and we're glad to hear that you found our location great and the cleanliness excellent during your stay. Your positive comments are valued, and they reflect our commitment to providing a comfortable environment.However, we are sorry to hear that you were not entirely satisfied with our staff and service. We take your comments seriously, and we're committed to improving in this area. Your feedback helps us identify areas where we can make necessary enhancements to ensure a better experience for all our guests.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future and provide a more positive and enjoyable experience.Kindly,The Central House Lisbon Baixa Team

6/10 Satisfaisant

sergio

Séjour de 4 nuits en octobre 2023

10/10 Excellent

aynsley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hostel, especially for the price. The location is perfect, in the middle of several bars and restaurants. The area around it is very walkable. The beds were comfortable and had their own private curtains for each bed. It was clean and the staff was fantastic, very friendly and very helpful.
Séjour de 2 nuits en octobre 2023
Réponse de The Central House Lisbon Baixa Team le 7 nov. 2023
Dear Aynsley,We're thrilled to hear that you had a great experience at our hostel, especially considering the price. The perfect location, comfortable beds with private curtains, and cleanliness all contributed to your enjoyable stay. It's also wonderful to hear that you found our staff to be fantastic, friendly, and helpful.We appreciate your positive feedback and look forward to welcoming you back in the future. Thank you for choosing our hostel!Kindly,The Central House Lisbon Baixa Team

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

8/10 Bien

Aynur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Hostel ist sehr zentral gelegen und sauber. Wir durften früher einchecken, wir mussten nicht mal fragen. Ab und zu roch es aus den Toiletten, aber das ist in Altstädten normal. Das hat uns nicht gestört.
Réponse de Pedro Forti le 10 oct. 2023
Lieber Aynur,Wir freuen uns zu lesen, dass Sie unsere Lage und die hervorragende Verkehrsanbindung genutzt haben, um die wunderschönen Sehenswürdigkeiten unserer Stadt zu besichtigen.Wir hoffen, Sie bald wieder im Hotel begrüßen zu können.Freundliche Grüße,The Central House Lisbon Baixa Team

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Was kept up all night with the most loud fellow room guest. Finally fell asleep when he woke up around 5am. Missed check out on time and had to pay another 5 euros. Too many nicer experience i know in Lisbon. Best of luck to this place.
Séjour de 1 nuit en septembre 2023
Réponse de The Central House Lisbon Baixa Team le 7 nov. 2023
Dear Guest,We're truly sorry to hear about the disruption caused by a fellow room guest during your stay, and how it affected your sleep. We understand the importance of a peaceful environment for our guests, and we apologize for this inconvenience. That's why we always recommend that when booking a shared room, you bring your earplugs so you don't have any discomfort in this regard, as these are situations that can occur. If you had informed us at reception about the matter, perhaps we could have helped with this situation by asking your roommate not to make so much noise, so as not to disturb the other roommates.We are already looking forward to welcome back! Kindly, The Central House Lisbon Baixa Team

10/10 Excellent

Tanya

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent all around, comfy beds and pillows, lovely staff
Séjour de 1 nuit en septembre 2023
Réponse de The Central House Lisbon Baixa Team le 19 sept. 2023
Dear Tanya ,Thank you so much for your kind words.We are really happy to know that you had a great stay with us and that each of our facilities and services helped you to enjoy your time while staying with us. It was a pleasure having you here with us.Kindly,TCH Lisbon Baixa

6/10 Satisfaisant

Hong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Did not have wifi for 2 days and was not fixed up to the day we left
Séjour de 2 nuits en septembre 2023
Réponse de The Central House Lisbon Baixa Team le 19 sept. 2023
Dear Hong,Thank you very much for your feedback.We are really sorry about the Wi-Fi situation. We understand the issue and it impact on the guests. Nevertheless we will certainly address your helpful feedback right away . Our priority is to provide excellent customer service and an enjoyable experience during your stay with us. Hopefully we have the opportunity to welcome you back for a more enjoyable experience in the future!Kindly,Pedro Forti Front Office Manager

8/10 Bien

Lynda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s a wonderful central location.. we had a private room and it was very clean and no noise. It was cool because there’s air conditioning. And very walkable. Lots of shopping around and restaurants everywhere. The only negative was their Wi-Fi did not work… we are from Canada and we do not have international Wi-Fi. Other than the Wi-Fi not working, it was a wonderful stay.
Séjour de 2 nuits en septembre 2023
Réponse de The Central House Lisbon Baixa Team le 19 sept. 2023
Dear Lynda ,Thank you for the kind words. It is wonderful that our location was just what you desired for your travel needs and we are happy to know that our staff and high cleaning standards met your expectations. On the other hand we are very sorry about the Wi-Fi. We will certainly address your helpful feedback right away.Our team hopes to offer you another warm welcome soon! Kindly,TCH Lisbon Team.

10/10 Excellent

Kim Oanh

Séjour de 1 nuit en août 2023

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023

8/10 Bien

Nora, Mössingen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very central. Everything new and renovated. Windows hold the noise from outside. Good A/C. Unfortunately you could hear a lot of noises and talking from other rooms. Breakfast was ok, but really nothing special (get your „real“ coffee somewhere else - it‘s just nescafé)
Séjour de 3 nuits en août 2023