Réception

Avis sur Pestana Lisboa Vintage City Center Suites

4 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 128 avis sur 228." "
Note des voyageurs de 8 (Bien), d’après 64 avis sur 228." "
Note des voyageurs de 6 (Satisfaisant), d’après 19 avis sur 228." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 228." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 228." "

9,0/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

jérôme

Séjour de 4 nuits en septembre 2023
Réponse de The Team at Pestana Lisboa Vintage le 19 oct. 2023
Dear Mr. Jérôme, We were delighted to hear that your recent stay at Pestana Lisboa Vintage was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Lisboa Vintage for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Lisboa Vintage

6/10 Satisfaisant

Rym

Séjour de 3 nuits en août 2023
Réponse de The Team at Pestana Lisboa Vintage le 30 août 2023
Dear Mr. Rym,On behalf of the entire team at Pestana Lisboa Vintage, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Jean-Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2023

10/10 Excellent

khalil

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très sympa, les équipes sont très aimable et les chambres comme les parties communes sont très bien entretenu. Je recommande fortement
Séjour de 5 nuits en février 2023
Réponse de Diogo Barra le 3 mars 2023
Cher Monsieur khalil, Merci pour votre retour concernant votre séjour à Pestana Lisboa Vintage. Nous sommes heureux d’apprendre que vous avez apprécié votre expérience et le service dévoué, attentif et professionnel de notre équipe. Vos commentaires nous ont rendus fiers et nous motivent afin d’améliorer continuellement notre service et tendre vers l’excellence.Ce fut un grand plaisir pour nous de vous avoir comme hôte. Nous souhaitons vous remercier d’avoir séjourné à Pestana Lisboa Vintage, et nous sommes impatients de vous accueillir de nouveau.Cordialement, Diogo BarraUnit Assistant Manager

8/10 Bien

Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre spacieuse. Lits hyper confortables. Propreté parfaite.
Séjour de 4 nuits en mai 2022
Réponse de Patrícia le 15 juin 2022
Chère Madame Claire, Au nom de toute notre équipe du Pestana Lisboa Vintage, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Lisboa Vintage. Cordialement, L’équipe de Pestana Lisboa Vintage

8/10 Bien

Sophie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2022
Réponse de Pestana Lisboa Vintage le 11 oct. 2022
Dear Mrs. Sophie, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Lisboa Vintage. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Lisboa Vintage and regain your trust during your next visit.Warm regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Mohammed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
je commande fortement.
Séjour de 7 nuits en février 2022
Réponse de Pestana Lisboa Vintage le 28 févr. 2022
Cher Monsieur Mohammed, De la part de toute l’équipe de Pestana Lisboa Vintage, nous souhaitons vous remercier de votre aimable retour d’expérience. Il nous est très agréable de savoir que votre séjour dans notre établissement a été plaisant et que nous avons pu participer à vous créer de beaux souvenirs. Nous sommes impatients de vous accueillir à nouveau dans notre hôtel ! Bien cordialement, L’équipe de Pestana Lisboa Vintage

8/10 Bien

hie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre et bel hôtel en général Service petit déjeuner accueillant
Séjour de 2 nuits en janvier 2022
Réponse de L’équipe de Pestana Lisboa Vintage le 21 janv. 2022
Chère Madame Hie, Au nom de toute notre équipe du Pestana Lisboa Vintage, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes. Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Lisboa Vintage. Cordialement, L’équipe de Pestana Lisboa Vintage

10/10 Excellent

Gloria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suite was spacious and well equipped. Took a little while to get oriented to area around property.
Séjour de 3 nuits en mai 2024
Réponse de The Team at Pestana Lisboa Vintage le 14 mai 2024
Dear Mrs. Gloria, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Ashlee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very friendly and accommodating. The hotel is central to everything and is clean and beautiful. I would stay here again for sure!
Séjour de 3 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 3 mai 2024
Dear Mrs. Ashlee, Thank you for your feedback on your stay at Pestana Lisboa Vintage. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Lisboa Vintage, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Javier

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect not sure why it has so bad reviews. Never had any issue with elevator. Not sure if property was full though!
Séjour de 3 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 3 mai 2024
Dear Mr. Javier, We were delighted to hear that your recent stay at Pestana Lisboa Vintage was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Lisboa Vintage for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Lee Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very clean, the staff were friendly and helpful. Situated close to the metro so getting around was easy.
Séjour de 7 nuits en février 2024
Réponse de The Team at Pestana Lisboa Vintage le 23 avr. 2024
Dear Mr./Mrs. Lee Benjamin, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

VIBHA

Séjour de 2 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 14 mai 2024
Dear Mr./Mrs. VIBHA, We were delighted to hear that your recent stay at Pestana Lisboa Vintage was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Lisboa Vintage for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Vladeslau Antunes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Allt va mycket bra! Bra frukost!
Séjour de 3 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 23 avr. 2024
Dear Mr./Mrs. Vladeslau Antunes, We were delighted to hear that your recent stay at Pestana Lisboa Vintage was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Lisboa Vintage for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Vilma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service received from Andy's team at the breakfast restaurant was excellent!
Séjour de 2 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 23 avr. 2024
Dear Mrs. Vilma, Thank you for your feedback on your stay at Pestana Lisboa Vintage. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Lisboa Vintage, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Oly, The Woodlands

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 23 avr. 2024
Dear Mr./Mrs. Oly, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Adriana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself was nice. But I do not believe it’s family friendly it did not have a lot of nightlife or dining options.
Séjour de 1 nuit en avril 2024
Réponse de The Team at Pestana Lisboa Vintage le 10 avr. 2024
Dear Mrs. Adriana,On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Lisboa Vintage. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Lisboa Vintage and regain your trust during your next visit.Warm regards,The Team at Pestana Lisboa Vintage

4/10 Médiocre

Vili

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Poor facilities & unprofessional staff.
Séjour de 4 nuits en mars 2024
Réponse de The Team at Pestana Lisboa Vintage le 5 avr. 2024
Dear Mr./Mrs. Vili,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests.We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations.We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards,

6/10 Satisfaisant

Blaze

Les points forts : Propreté
Séjour de 7 nuits en mars 2024
Réponse de The Team at Pestana Lisboa Vintage le 5 avr. 2024
Dear Mr./Mrs. Blaze, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Tanja

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel liegt sehr gut an den öffentlichen Verkehrsmitteln. Schöne Gegend und zu Fuß ist man in rund 25 Minuten in der Altstadt. Zimmer sehr gepflegt und sauber. Die Auswahl beim Frühstück ist vielfältig und frisch.
Séjour de 3 nuits en mars 2024
Réponse de Das Team des Pestana Lisboa Vintage le 28 mars 2024
Sehr geehrte Frau Tanja, vielen Dank, dass Sie sich die Zeit für ein Feedback an uns genommen haben. Ihr begeisterter Kommentar zu unserem Hotel hat uns sehr gefreut. Es macht uns sehr stolz, unseren Gästen ein großartiges Erlebnis bieten zu können.Wir danken Ihnen für Ihren Aufenthalt und freuen uns, Sie bald wieder im Pestana Lisboa Vintage begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Lisboa Vintage

8/10 Bien

Juan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente localización y muy moderno. Muy seguro y con buenas opciones para compras y restaurantes.
Séjour de 3 nuits en mars 2024
Réponse de Pestana Lisboa Vintage le 28 mars 2024
Estimado Sr. Juan, De parte del personal de Pestana Lisboa Vintage, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Pestana Lisboa Vintage

8/10 Bien

Nishat

Séjour de 4 nuits en février 2024
Réponse de The Team at Pestana Lisboa Vintage le 8 mars 2024
DearNishat, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

2/10 Horrible

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, walking distance to shops, restaurants, and places to visit around the city. The staff is wonderful and very helpful.
Séjour de 4 nuits en février 2024
Réponse de The Team at Pestana Lisboa Vintage le 8 mars 2024
Dear Mrs. Christina, Thank you for your feedback on your stay at Pestana Lisboa Vintage. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.Can we ask you to correct your review because you gave us a 1/5 points.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Lisboa Vintage, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Lisboa Vintage

8/10 Bien

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property in general was very good, the check in was excruciatingly slow even though I checked in on line 24 hrs earlier as requested by the hotel, the lifts were slow and could be hard to get hold of. However there were more positive things, the breakfast was good, the staff were efficient and friendly, rooms were good, clean with free water and the location was good too
Séjour de 4 nuits en février 2024
Réponse de The Team at Pestana Lisboa Vintage le 19 févr. 2024
Dear Mr. John, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Lisboa Vintage. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Lisboa Vintage and regain your trust during your next visit.Warm regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
The hotel was in a good location and rooms were comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de The Team at Pestana Lisboa Vintage le 13 févr. 2024
Dear Mr./Mrs. Hotels.com User, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de The Team at Pestana Lisboa Vintage le 13 févr. 2024
Dear Mr./Mrs. Hotels.com User, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Fatima

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central, em 10 minutos a pé vários restaurantes, lojas etc.
Séjour de 3 nuits en février 2024
Réponse de A Equipa do Pestana Lisboa Vintage le 12 févr. 2024
Cara Sra. Fatima, Aproveitamos a oportunidade para agradecer-lhe pelo tempo despendido a partilhar a sua opinião. Ficámos muito satisfeitos ao ler os seus comentários elogiosos sobre a nossa localização. É com enorme orgulho que tentamos sempre proporcionar uma excelente experiência aos nossos Hóspedes.Agradecemos a sua estadia e esperamos voltar a recebê-la em breve no Pestana Lisboa Vintage.Cordialmente, A Equipa do Pestana Lisboa Vintage

10/10 Excellent

Juliano

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel reformado e tudo fincionando, ótimo tamanho do quarto:
Séjour de 3 nuits en janvier 2024
Réponse de A Equipa do Pestana Lisboa Vintage le 15 janv. 2024
Caro Sr. Juliano, Em nome de toda a equipa do Pestana Lisboa Vintage, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Lisboa Vintage

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de The Team at Pestana Lisboa Vintage le 15 janv. 2024
Dear Guest, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente localización,muy buen servicio, excelente limpieza.
Séjour de 3 nuits en janvier 2024
Réponse de Pestana Lisboa Vintage le 15 janv. 2024
Estimado Sr. Ricardo, Queremos aprovechar esta oportunidad para agradecerle el tiempo que ha dedicado a facilitarnos su opinión. Nos ha encantado leer sus genuinos comentarios sobre nuestra ubicación. Estamos extremadamente orgullosos de poder ofrecer una experiencia maravillosa a nuestros huéspedes.Le damos gracias por su estancia y estamos deseando volver a darle la bienvenida muy pronto en Pestana Lisboa Vintage.Saludos cordiales, Pestana Lisboa Vintage

10/10 Excellent

Aseel Zako

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de The Team at Pestana Lisboa Vintage le 15 janv. 2024
Dear Mr. Aseel Zako, We were delighted to hear that your recent stay at Pestana Lisboa Vintage was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Lisboa Vintage for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de A Equipa do Pestana Lisboa Vintage le 15 janv. 2024
Cara Sra. Cristina, Ficámos encantados em saber que a sua estadia recente no Pestana Lisboa Vintage foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Lisboa Vintage para as suas férias. Esperamos voltar a acolhê-la em breve no nosso hotel.Cordialmente, A Equipa do Pestana Lisboa Vintage

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Habitación espaciosa, la ubicación céntrica, mi familia y yo quedamos muy conformes con nuestra estadía.
Séjour de 4 nuits en décembre 2023
Réponse de El equipo Pestana Lisboa Vintage le 8 janv. 2024
Estimado Sr. Ricardo: Queremos aprovechar esta oportunidad para agradecerle el tiempo que ha dedicado a facilitarnos su opinión. Nos ha encantado leer sus genuinos comentarios sobre nuestra ubicación. Estamos extremadamente orgullosos de poder ofrecer una experiencia maravillosa a nuestros huéspedes.Le damos gracias por su estancia y estamos deseando volver a darle la bienvenida muy pronto en Pestana Lisboa Vintage.Saludos cordiales, Pestana Lisboa Vintage

10/10 Excellent

Leo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de El equipo Pestana Lisboa Vintage le 19 déc. 2023
Estimado Sr. Leo, De parte del personal de Pestana Lisboa Vintage, nos gustaría agradecerle su maravillosa opinión. Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos. ¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel! Atentamente, Pestana Lisboa Vintage

10/10 Excellent

Lorena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de El equipo Pestana Lisboa Vintage le 19 déc. 2023
Estimada Sra. Lorena, De parte del personal de Pestana Lisboa Vintage, nos gustaría agradecerle su maravillosa opinión. Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos. ¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel! Atentamente, Pestana Lisboa Vintage

8/10 Bien

silvestro

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ottima soluzione per visitare la città
Séjour de 3 nuits en novembre 2023
Réponse de Il team del Pestana Lisboa Vintage le 5 déc. 2023
Gentile Signor silvestro, Vorremmo cogliere l'occasione per ringraziarla per il suo feedback.Siamo stati felici di leggere i suoi commenti entusiasti sulla nostra posizione. Siamo molto orgogliosi di poter offrire un’ottima esperienza ai nostri ospiti.La ringraziamo per aver soggiornato com noi e non vediamo l'ora poterla ospitare nuovamente presso Pestana Lisboa Vintage.Cordialmente, Il team del Pestana Lisboa Vintage

4/10 Médiocre

Ira Concepcion Seggay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything was good except the staff, very unfriendly. They do not even say good morning. To be exact, just the reception. Restaurant staff was good.
Séjour de 3 nuits en novembre 2023
Réponse de The Team at Pestana Lisboa Vintage le 5 déc. 2023
Dear Mrs. Ira Seggay, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Lisboa Vintage. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Lisboa Vintage and regain your trust during your next visit.Warm regards, The Team at Pestana Lisboa Vintage

2/10 Horrible

Adam

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room had a foul odor that was over-powering. I spoke with the front desk staff and they were unable/unwilling to help. I was told it was an old building. That was the only answer!
Séjour de 4 nuits en novembre 2023
Réponse de The Team at Pestana Lisboa Vintage le 5 déc. 2023
Dear Mrs. Adam, Thank you for taking the time to provide us with your feedback on your experience at Pestana Lisboa Vintage. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Lisboa Vintage. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,The Team at Pestana Lisboa Vintage

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at the hotel, good cleanliness, well located and safe
Séjour de 2 nuits en novembre 2023
Réponse de The Team at Pestana Lisboa Vintage le 13 nov. 2023
Dear Mr. Jose, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

6/10 Satisfaisant

Kerry

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
It was ok, but really didn’t seem like a 4 star hotel. Bathroom was tiny with a door stopper right in front of the base of the toilet!
Séjour de 5 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 13 nov. 2023
Dear Mrs. Kerry, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Lisboa Vintage.Kind regards, Rita Ferreira - Unit Manager

10/10 Excellent

Belkis, Miami

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We really enjoyed our stay. Nice property and the area is great.
Séjour de 8 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 2 nov. 2023
DearBelkis, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place.
Good location easy get to anywhere. Not good area for nightlife. Taxi cheap to get there.
Séjour de 3 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 2 nov. 2023
Dear Mr. liam, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

6/10 Satisfaisant

Tanja

Les points forts : Propreté
Gute Lage, aber viel zu laut
Das Zimmer war nicht so, wie angegeben. Vorallem wahnsinnig laut. Es wurde jede Nacht um 2 Uhr morgens be.- und entladen. Zudem hört man die u Bahn.
Séjour de 4 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 2 nov. 2023
Sehr geehrte Frau Tanja, wir wissen die Zeit, die Sie sich genommen haben, um uns Ihre ehrliche Meinung zu Ihrem Aufenthalt und insbesondere die Anmerkungen zu Ihrer Unterkunft mitzuteilen, zu schätzen. Wir entschuldigen uns aufrichtig für alle Unannehmlichkeiten, die Ihnen während Ihres Aufenthalts entstanden sind. Die angesprochenen Angelegenheiten haben wir zur Kenntnis genommen. Zusammen mit den entsprechenden Teams arbeiten wir daran, das Problem zu lösen und die angebotenen Bedingungen zu verbessern.Wir danken Ihnen nochmals für Ihren Aufenthalt bei uns und hoffen, dass Sie uns in Zukunft wieder die Gelegenheit geben werden, Sie willkommen zu heißen und Ihren Eindruck des Pestana Lisboa Vintage zu ändern.Mit freundlichen Grüßen Rita Ferreira - Unit Manager

2/10 Horrible

Roberto

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 2 nov. 2023
Caro Sr. Roberto,Gostaríamos de lhe agradecer por nos ter dado a sua opinião sobre a sua estadia. Infelizmente, não correspondemos às suas expetativas, pelo que lamentamos profundamente qualquer incómodo causado. Registámos todas as questões mencionadas, a fim de implementar melhorias a curto prazo.Obrigado por ter escolhido o Pestana Lisboa Vintage para a sua estadia. Esperamos que nos dê uma nova oportunidade para lhe demonstrar o nosso serviço e assim recuperar a sua confiança na sua próxima visita.Cordialmente,Rita Ferreira - Unit Manager

8/10 Bien

Pernille Grøndahl

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dejligt Hotel.
Dejligt hotel med fine lidt små familie værelser til 3. Super morgenmad på cafe lige ved siden af (var incl vores booking). Hotel ligger dejligt tæt på Metro. Kvarteret lidt stille og business agtigt.
Séjour de 6 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 24 oct. 2023
Dear Guest,On behalf of the entire team at Pestana Lisboa Vintage, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Lisboa Vintage

6/10 Satisfaisant

Luiz S A de

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Insatisfação
Quarto pequeno, nao fomos recepcionados na porta de chegada confirme falava na reserva. Tivemos que carregar nossas proprias malas, nao tinha ajudante. Menu do restaurante com pouca opção a la carte. O cafe da manhã estava bem servido, embora so com poucas opções de pães.
Séjour de 2 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 24 oct. 2023
Caro Sr. Luiz S A de,Gostaríamos de lhe agradecer por nos ter dado a sua opinião sobre a sua estadia. Infelizmente, não correspondemos às suas expetativas, pelo que lamentamos profundamente qualquer incómodo causado. Registámos todas as questões mencionadas, a fim de implementar melhorias a curto prazo.Obrigado por ter escolhido o Pestana Lisboa Vintage para a sua estadia. Esperamos que nos dê uma nova oportunidade para lhe demonstrar o nosso serviço e assim recuperar a sua confiança na sua próxima visita.Cordialmente,

10/10 Excellent

Jenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff is very friendly and accommodating, and the hotel is beautiful and very well-maintained. Highly recommend it.
Séjour de 5 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 19 oct. 2023
Dear Mrs. Jenna, On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage

10/10 Excellent

Mikhail, Studio City

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed staying at Pestana Lisboa Vintage city center hotel. Our room was nice (albeit small) and the bed was comfortable. Minor issues we had were addressed immediately. Restaurant downstairs serves decent breakfast and is also open in the afternoon/evening so one night we really enjoyed a good Portuguese wine and salmon tartar which was delicious. The hotel is located about 15 min from the city center, so you are away from all the busy tourist area while it is reachable by foot. If you want to explore the city on the double decker hop-on/hop-off bus, they have their hub right around the corner from this hotel (although I wouldn’t recommend that bus in Lisbon, read their reviews online).
Séjour de 5 nuits en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 19 oct. 2023
Dear Mikhail, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Lisboa Vintage.Kind regards, The Team at Pestana Lisboa Vintage

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de The Team at Pestana Lisboa Vintage le 19 oct. 2023
Dear Mrs. Laura On behalf of our entire team at Pestana Lisboa Vintage, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Lisboa Vintage.Best regards, The Team at Pestana Lisboa Vintage