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Avis sur Embassy Suites Lincoln

3.5 out of 5
Embassy Suites Lincoln
1040 P St, Lincoln, NE

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 585 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 1000." "

8,8/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jason

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Dear Jason, We truly appreciate your feedback. Thank you for choosing our hotel and taking the time to review your stay with us. We hope to provide you with an exceptional experience on your next visit to the area. Sincerely, Bryan Sullivan, GM

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our fav place to stay!
Séjour de 2 nuits en mars 2024
Réponse de GM le 11 mai 2024
Dear Stacy, It was a pleasure to have you as our guest, and we're thrilled to be your hotel of choice in the area. Please revisit soon. Best, Bryan Sullivan, GM

10/10 Excellent

Veronica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was great!
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 mai 2024
Dear Veronica, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Bryan Sullivan, GM

10/10 Excellent

Liz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 mai 2024
Dear Liz, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Bryan Sullivan, GM

10/10 Excellent

Jeffry

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 26 mars 2024
Dear Jeffry, Thank you for your time in sharing your kind review, and please visit us again. Best, Bryan Sullivan, GM

10/10 Excellent

Christine

Séjour de 1 nuit en mars 2024
Réponse de GM le 17 avr. 2024
Dear Christine, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Jordan Francisco, GM

6/10 Satisfaisant

Cassandra

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GM le 3 mars 2024
Dear Cassandra,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Bryan SullivanGeneral Manager

2/10 Horrible

Jeanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying at The Embassy, however we were not satisfied with our recent stay. We booked a room with double beds and they gave us a room with a King. The said that their computer overbooked the rooms. Breakfast was great!
Séjour de 1 nuit en février 2024
Réponse de GM le 26 févr. 2024
Dear Jeanne, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Bryan Sullivan GM

10/10 Excellent

Shelly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is the main pull of this hotel, but the staff and amenities are what make the stay worthwhile. The evening reception is little more than chips and raw veg, so don't expect the big spread of food they had years ago. Overall it was a pleasant stay for one night.
Séjour de 1 nuit en février 2024
Réponse de GM le 21 févr. 2024
Dear Shelly, We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Bryan Sullivan GM

10/10 Excellent

Shannon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de GM le 28 févr. 2024
Dear Shannon, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Sullivan GM

10/10 Excellent

Merissa

Property is ready for some updates but we are always comfortable when we stay at the embassy.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 4 févr. 2024
Dear Merissa, Thank you for choosing our Embassy Suites Lincoln! We are delighted to know we delivered the same comfortable stay that is the signature of the Embassy Suites experience! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Bryan Sullivan GM

10/10 Excellent

Diane

Les points forts : Propreté et équipements
Very walkable to so many things. We came for basketball game and it was a great time.
Séjour de 1 nuit en février 2024
Réponse de GM le 3 févr. 2024
Dear Diane,Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience at our Embassy Suites Lincoln! It was a pleasure to host you; we hope to welcome you again soon.Best,Bryan SullivanGeneral Manager

2/10 Horrible

William James

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GM le 31 janv. 2024
Dear William James, Our top priority is to provide exceptional hospitality. We apologize for not meeting your expectations and appreciate your feedback. We hope to exceed your expectations on your next visit. Sincerely, Bryan Sullivan GM

6/10 Satisfaisant

Carrie

Voyage en famille
Les points forts : Propreté et personnel et service
January 2024
Freezing could not enjoy happy hour or breakfast and no break on cost I realize remodel is going on but was terrible The people working were great very helpful and polite Room was so so can’t wait for remodel it needs it It needs charging places
Séjour de 1 nuit en janvier 2024
Réponse de GM le 22 janv. 2024
Dear Carrie, While I am pleased to hear that you found our customer service to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Bryan Sullivan General Manager

10/10 Excellent

TODD, BRANDON

Voyage en famille, Voyage d’affaires
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de GM le 29 janv. 2024
Dear TODD, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Bryan Sullivan GM

6/10 Satisfaisant

Jessica

Beautiful views
Réponse de GM le 20 janv. 2024
Dear Jessica,Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards.Sincerely,Bryan SullivanGeneral Manager

2/10 Horrible

Blake

Séjour de 2 nuits en janvier 2024
Réponse de GM le 15 janv. 2024
Dear Blake,It is important to our entire team that all our visitors feel comfortable. We apologize that you did not enjoy your stay and we hope to provide you with better service in case you decide to visit us again. Thank you for choosing to stay with us.Sincerely,Bryan SullivanGeneral Manager

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 janv. 2024
Dear Nick,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Bryan SullivanGeneral Manager

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM le 10 janv. 2024
Dear Christopher,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 10 janv. 2024
Dear Erin,Thank you for your time in sharing your kind review, and please visit us again.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Linda

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 11 janv. 2024
Dear Linda,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Bryan SullivanGeneral Manager

6/10 Satisfaisant

Kimberly

Les points faibles : Propreté
They are remodeling- which is good, the furniture in the suites was very worn, chairs were not sturdy nor couch and it was very uncomfortable, we generally love Embassy glad they are updating
Séjour de 2 nuits en décembre 2023
Réponse de GM le 31 janv. 2024
Dear Kimberly, Thank you for your patience while we renovate. We look forward to your return to see our exciting updates. Thank you for choosing to stay with us. Sincerely, Bryan Sullivan GM

10/10 Excellent

Levi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kerri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Doug

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Antiquated
This hotel opened in 2005. And I started staying there that year. It was amazing! 18 years later they haven't updated a thing as far as furnishings. They updated the manager's reception by limiting your drinks. This property has started an update. About 8 years late. Its ridiculous that they couldn't at least put in new device friendly lamps because the rooms are not set up for today's electronics. I loved this hotel. I don't know that I'll ever go back. These updates were promised two years ago. And they are just getting them started. Ridiculous!
Séjour de 1 nuit en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Doug,We are honored to have been your choice of stay over the years and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Sincerely,Bryan SullivanGeneral Manager

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Diane,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Vicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Vicki,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Bryan SullivanGeneral Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had to leave drinks on table when evacuated for fire - should have been by offered replacement drinks
Séjour de 2 nuits en décembre 2023
Réponse de GM le 19 déc. 2023
Dear Anonymous,Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression.Sincerely,Bryan SullivanGeneral Manager

10/10 Excellent

Krista

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 19 déc. 2023
Dear Krista,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We LOVE this place! We stay here for our annual Christmas shopping trip. The breakfast is the best ive ever had in a hotel and the area is fantastic for walking around. If i could recommend one thing about the amenities in the room. With all of the electronic gadgets we have now USB outlets would be a huge help. We had to change up a few of our charging ports but a minor inconvenience. Otherwise its a 5 star stay like always. Thanks!
Séjour de 2 nuits en décembre 2023
Réponse de GM le 16 déc. 2023
Dear Dennis,Thank you for taking the time to share your generous review and for your continued patronage! We are delighted to hear that you enjoyed another comfortable stay! I sincerely appreciate you letting us know how we can serve you better in the future, as we are continuously seeking ways to enhance our total guest experience. As always, it was an absolute pleasure to host you; we hope you look forward to your next visit as much as we do.Best,Bryan SullivanGeneral Manager

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoy staying here because of walkability to PBA. Staff at check-in not as friendly as previously.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 12 déc. 2023
Dear Diane,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Stan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Stan,We appreciate your 10/10 review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best,Bryan SullivanGeneral Manager

10/10 Excellent

Rodney

Les points forts : Équipements
Réponse de GM le 28 févr. 2024
Dear Rodney, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Bryan Sullivan GM

10/10 Excellent

Rhonda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Rhonda,Thank you for your time in sharing your kind review and please visit us again.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Joel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was fine. We had a great trip.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 6 déc. 2023
Dear Joel,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip!Best,Bryan SullivanGeneral Manager

8/10 Bien

Cindy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 28 déc. 2023
Dear Cindy,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best,Bryan SullivanGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family friendly
Great location. Amazing breakfast!
Séjour de 2 nuits en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Anonymous,We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and amazing breakfast. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Diane

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Very walkable to PBA. Staff always very friendly and helpful. Excellent breakfast.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Diane,It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Lincoln again soon. Best,Bryan SullivanGeneral Manager

6/10 Satisfaisant

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not Our Best Stay Here
The valet parking is such a mess it backs up onto the street. Avoid it if you can as there is a garage for half the price right across the street. Total chaos trying to get in. The rooms don't have plugs or ports by the nightstand. Very odd. And the TV's are a good 8-10 years old. Service was very good and location is perfect for UNL.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear Brian,We are sorry to hear that your valet experience was less than ideal and that our accommodations did not meet your expectations. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Bryan SullivanGeneral Manager

10/10 Excellent

emily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Séjour de 1 nuit en décembre 2023
Réponse de GM le 5 déc. 2023
Dear emily,We are thrilled you had an awesome stay! Thank you for the review, and please visit us again.Best,Bryan SullivanGeneral Manager

6/10 Satisfaisant

Shannon

Voyage en famille
Les points forts : Propreté et personnel et service
Great for games. Little expensive and the bed was uncomfortable
Séjour de 2 nuits en novembre 2023
Réponse de GM le 5 déc. 2023
Dear Shannon,We appreciate your taking the time to review our hotel, and I'm happy to learn that you enjoyed our convenient location. While I regret that certain aspects of your stay fell short of expectations, please know that your input is truly valuable in our quest to consistently enhance our services. We appreciate your patronage, and we look forward to the chance to deliver an exceptional experience in the future.Sincerely,Bryan SullivanGeneral Manager

8/10 Bien

Daniel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really like the free drinks at happy hour and the amazing breakfast. The only negative was that our room was freezing. Didn’t matter what the thermostat said. The window was so drafty we were cold the whole time in the back room. The front room with the sofa was fine so it was definitely because of the window.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Daniel,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear that you experienced climate control issues; I have taken note. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location. We have been coming down to Basketball games and its an easy walk to arena. Lots of great places to eat. Staff was very friendly. We will be back.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Diane,Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de GM le 28 déc. 2023
Dear Sara,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best,Bryan SullivanGeneral Manager

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great place to stay!
Séjour de 3 nuits en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Samuel,Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Bryan SullivanGeneral Manager

8/10 Bien

Douglas, Burlington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and facilities. If you stay here on a home football weekend, expect to stand in breakfast buffet line for a very long time. Facility sells tickets to public for a pep rally and guests do not have priority. I stood in line for 40 minutes and moved 15 feet and never reached the buffet.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 28 nov. 2023
Dear Douglas,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon.Best,Bryan SullivanGeneral Manager

10/10 Excellent

Pamela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 28 déc. 2023
Dear Pamela,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Bryan SullivanGeneral Manager

10/10 Excellent

KenSarah

Séjour de 1 nuit en novembre 2023
Réponse de GM le 19 déc. 2023
Dear KenSarah,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Bryan SullivanGeneral Manager

6/10 Satisfaisant

Shawn

Les points forts : Propreté
Les points faibles : Personnel et service
very convenient being down town. front desk help very helpful and nice. was very under staffed for the bar and breakfast help. security officers were very rude.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 21 nov. 2023
Dear Shawn,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Bryan SullivanGeneral Manager