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Avis sur SpringHill Suites by Marriott Lexington Near the University of Kentucky

3 out of 5
SpringHill Suites by Marriott Lexington Near the University of Kentucky
863 South Broadway, Lexington, KY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 574 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

John

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
👍
Séjour de 2 nuits en mai 2024

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Aiden le 8 mai 2024
Dear Linda,Thank you for sharing feedback about your stay with us! We are glad you enjoyed and hope to welcome you back next time you visit Lexington!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Cindy, Westville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Aiden le 8 mai 2024
Dear Cindy,Thank you for your positive review! We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Karrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, close to campus!
Séjour de 1 nuit en avril 2024
Réponse de Aiden le 5 avr. 2024
We're delighted to hear that you found our rooms clean and enjoyed the proximity to the campus! Providing a comfortable and convenient stay for our guests is our top priority. We hope to have the pleasure of hosting you again in the future!Sincerely,Aiden FrahmAssistant General Manager

8/10 Bien

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Entrance is not visible from the road
Séjour de 1 nuit en mars 2024
Réponse de Aiden le 5 avr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you had a great stay overall. We apologize for any inconvenience caused by the lack of visibility of our entrance from the road. We'll take your comments into consideration as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Wesley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worked out perfect with our visit to University of Kentucky
Séjour de 1 nuit en mars 2024
Réponse de Aiden le 5 avr. 2024
We're thrilled to hear that our hotel's location worked out perfectly for your visit to the University of Kentucky! Providing convenience for our guests is a top priority, and we're glad we could contribute to your positive experience. Thank you for choosing to stay with us!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Yulong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast has a long period from 7 am to 10 am, which is what I really like.
Séjour de 2 nuits en mars 2024
Réponse de Aiden le 28 mars 2024
Dear Yulong,Thank you for your review! We're glad to hear that you enjoyed our breakfast hours and had an overall great stay. We hope to welcome you back next time you visit Lexington!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, very clean
Séjour de 2 nuits en mars 2024
Réponse de Aiden le 13 mars 2024
Dear Sabrina,Your satisfaction is our top priority. Thank you for taking the time to share your feedback. We can't wait to see you again!Sincerely,Aiden FrahmAssistant General Manager

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean nice
Séjour de 1 nuit en mars 2024
Réponse de Aiden le 5 mars 2024
Dear Jeffery,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Needs a bigger sign out front that’s lit up, otherwise it’s great.
Séjour de 1 nuit en février 2024
Réponse de Aiden le 2 mars 2024
Thank you for your kind words about our property! We strive to make every guest's stay great. Hope to see you back soon!

10/10 Excellent

Michael

Séjour de 2 nuits en février 2024

10/10 Excellent

Toni

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Awesome location.
Séjour de 1 nuit en février 2024

10/10 Excellent

GARY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 1 nuit en février 2024

10/10 Excellent

Jeremy

Séjour de 1 nuit en février 2024

10/10 Excellent

carrie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice!
Séjour de 1 nuit en février 2024

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! Amazing room. 👏 tlThe staff that checked us in was incredible
Séjour de 1 nuit en février 2024

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Larry

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Alexis Signore Assistant General Manager le 14 févr. 2024
Dear Larry,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Terry

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Difficult to find.
Séjour de 1 nuit en janvier 2024
Réponse de Alexis Signore Assistant General Manager le 31 janv. 2024
Dear Terry,Thank you for taking the time to tell us about your stay. We apologize if we were difficult to find! We hope to welcome you back soon!

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Alexis Signore Assistant General Manager le 31 janv. 2024
Dear Daniel,Thank you for taking the time to tell us about your stay. We look forward to welcoming you again soon!

8/10 Bien

Travis

Séjour de 1 nuit en janvier 2024
Réponse de Alexis Signore Assistant General Manager le 14 févr. 2024
Dear Travis,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

8/10 Bien

Meghan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and nice hotel
Séjour de 1 nuit en janvier 2024
Réponse de Alexis Signore Assistant General Manager le 12 janv. 2024
Dear Meghan,Thank you for taking the time to tell us about your stay. I would love to hear more about your time with us so we are able to learn and improve. We look forward to welcoming you back soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
toilet troubles
All was well except our toilet wouldn't flush. When we alerted the the front desk they said the maintenance staff was getting ready to clock out. When I jokingly said we could just use the restroom in the lobby they said sure and that's what we had to do.
Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Anonymous,Thank you so much for bringing this to my attention. This is certainly not the way we train our staff to respond to any guest requests. I will use this feedback as a learning opportunity for our staff. We hope to welcome you back and deliver the kind of service and experience we strive for and that you deserve!

8/10 Bien

Joshua

Séjour de 2 nuits en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 12 janv. 2024
Dear Joshua,Thank you so much for taking the time to tell us about your experience. In order to improve for future guests, I would love to hear more about your stay to learn the areas that could use improvement.

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Deborah,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon. Happy New Year!

8/10 Bien

Deana

Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Deana, We appreciate you taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Paul

Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 31 janv. 2024
Dear Paul,Thank you for taking the time to tell us about your stay. We look forward to welcoming you back soon!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Marriott lost a long time Gold Elite customer
Refrigerator was not working in room. Left messages for management who were not on property for six days and have yet to reply. DND sign was ignored and service knocked on door early even after I asked the come after I checked out. Will not be staying at Marriott anymore.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ended up not staying. The area is not good.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Dorothy H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Dorothy H.Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your stay with us in Lexington. We look forward to welcoming you back soon!

10/10 Excellent

ROSIA

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Rosia,Thank you so much for taking the time to tell us about your stay. We are happy to hear you enjoyed your time with us in Lexington!

8/10 Bien

Henning

Séjour de 3 nuits en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Henning,Thank you so much for taking the time to tell us about your stay. We are happy you enjoyed your time with us in Lexington! We look forward to welcoming you back soon.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, nice staff, good coffee, spacious rooms.
Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Andrew,Thank you for taking the time to tell us about your stay. We are so happy you enjoyed your time with us in Lexington! We look forward to welcoming you back.

10/10 Excellent

Alvaro

Séjour de 1 nuit en décembre 2023
Réponse de Alexis Signore Assistant General Manager le 5 janv. 2024
Dear Alvaro,Thank you so much for taking the time to tell us about your stay. We look forward to welcoming you back soon!

10/10 Excellent

Holly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. Perfect place to stay to attend activities at the University of Kentucky. Very friendly staff at the hotel. Room was very clean and nicely decorated.
Séjour de 2 nuits en novembre 2023
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Holly,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

2/10 Horrible

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was one of my worst stays ever. We were given the room on the second floor directly above the lobby entrance and it was the first room you reach as soon as you exited the elevator (Room 218). We stayed there on a Thursday night so the hotel was not full so they could have put us anywhere else. I believe when you book through Expedia they give you the worst room possible sometimes. All night long you could hear the music from the lobby playing below. As the guest came in and out of the doors you can hear them talking outside as the smoked and checked in. As people came upstairs you can hear them exiting the elevator and walking down the hall. Initially we didn’t think the room would be a problem. It wasn’t until everyone was in bed and trying to sleep that the noise was very noticeable. We had an early morning and needless to say we didn’t sleep well at all. I didn’t want to drag the kids out of bed and have them pack up at 1:30 am so we tried to bear it. We checked out the next day. Besides that, the room was clean except for the pull out bed. It’s had dirt and crumbs all over it from the previous person that had the room. We had to ask for a vacuum to get it up so my daughter can lye down. The breakfast was ok. Waffles, eggs, sausage and pastry. But there’s a Waffles House was right next door if you wanted something else.
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Regina,Thank you so much for taking the time to tell us about your stay. I am so sorry to hear you were not able to enjoy a restful night sleep and that the pull out trundle bed was not cleaned to our standards. I have shared your feedback with our housekeeping team, it is through feedback like this we are able to learn and improve. Thank you again for your time and I hope you would give us an opportunity to welcome you back next time you are in Lexington.

6/10 Satisfaisant

Linda

Voyage en famille
I was very disappointed to learn there was no housekeeping service. The breakfast was acceptable. Please let Jeanette at guest services know that we appreciated her helpfulness and warm smile.
Séjour de 2 nuits en novembre 2023
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Linda, Thank you so much for taking the time to tell us about your stay. It is through feedback like this we are able to learn and improve. Thank you again for your time and we hope to welcome you back soon to give you the type of service your deserve and we strive for.

10/10 Excellent

Tanika

Séjour de 1 nuit en novembre 2023
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Tanika,Thank you so much for taking the time to tell us about your stay, we are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Nichole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service was great. Hotel was clean.
Séjour de 1 nuit en novembre 2023
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Nichole,Thank you so much for taking the time to tell us about your stay! We are so happy to hear you enjoyed your night with us, we look forward to welcoming you back soon!

10/10 Excellent

Chris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Alexis Signore Assistant General Manager le 30 oct. 2023
Dear Chris,Thank you so much for taking the time to tell us about your stay. We are so happy to hear you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Dennis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient to anything you would need, food or otherwise. If I were to nit pick, the fire alarm went off at 4 am. I can't blame the hotel for that, and the fire alarms work so, YAY for safety! I would recommend this hotel to anyone.
Séjour de 2 nuits en octobre 2023
Réponse de Alexis Signore Assistant General Manager le 30 oct. 2023
Dear Dennis,We truly appreciate you taking the time to share your experience at our hotel. The fire alarms going off is definitely not an ideal situation but we are happy that you were still able to enjoy the majority of your stay. I look forward to sharing your feedback with our staff!

2/10 Horrible

Amanda

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Alarms but no fire
There was a group on the same floor as us that stomped & screamed up & down the hall from about 2:30 a.m. until they set off the fire alarm around 4 a.m. The alarm went off for easily over a half an hour so, 4-4:30 a.m. lights flashed & sirens screamed in every room of the hotel. There was no fire just too much partying on the 2nd floor. My family was only there one night as a stop on a much longer adventure & we paid entirely too much for such a terrible experience. Also the breakfast there was worse than most half ass hotel breakfasts. We could've got a better nights rest & better morning boost sleeping in the car & we have a small car.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Maureen

Séjour de 3 nuits en octobre 2023
Réponse de Alexis Signore Assistant General Manager le 15 nov. 2023
Dear Maureen,Thank you so much for telling us about your stay. We are so happy to hear you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Rylea

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my favorite place to stay in Lexington. It's in a great location, a safe neighborhood, there's plenty of dining options within walking distance, and it's a very clean hotel.
Séjour de 5 nuits en octobre 2023
Réponse de Alexis Signore Assistant General Manager le 20 oct. 2023
Dear Rylea,Thank you so much for taking the time to leave such an awesome review. We are so happy to hear your enjoyed your time with us in Lexington! We look forward to welcoming you back soon!

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay.
Séjour de 1 nuit en septembre 2023
Réponse de Alexis Signore Assistant General Manager le 13 oct. 2023
Dear Timothy,Thank you so much for taking the time to tell us about your stay. We are so happy you enjoyed your time in Lexington. We look forward to welcoming you back soon!

8/10 Bien

Steve

Voyage en groupe
Not an attractive location at all
Séjour de 1 nuit en octobre 2023
Réponse de Alexis Signore Assistant General Manager le 13 oct. 2023
Dear Steve,We are sorry to hear you did not find our property attractive. We hope you give us another chance to deliver a better experience for you! Thank you again for staying with us.

10/10 Excellent

Eduard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Alexis Signore Assistant General Manager le 1 oct. 2023
Dear Eduard,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 Excellent

Jeremy

Séjour de 1 nuit en septembre 2023
Réponse de Alexis Signore Assistant General Manager le 1 oct. 2023
Dear Jeremy,Thank you so much for taking the time to tell us about your stay! We look forward to welcoming you back soon.

10/10 Excellent

Mackenzie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was very personable and accommodating
Séjour de 1 nuit en septembre 2023
Réponse de Alexis Signore Assistant General Manager le 29 sept. 2023
Dear Mackenzie,Thank you so much for sharing about your stay with us! I look forward to sharing your review with our team. We hope you choose to stay with us again in the future.

10/10 Excellent

Yinson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 1 nuit en septembre 2023
Réponse de Alexis Signore Assistant General Manager le 27 sept. 2023
Dear Yinson,We are so happy to hear you enjoyed your time with us. It is always encouraging to hear positive feedback and we look forward to welcoming you back soon!