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Avis sur Hilton Lexington/Downtown

3.5 out of 5
Hilton Lexington/Downtown
369 West Vine Street, Lexington, KY

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 508 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 244 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 139 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1000." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Isaac

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Isaac,It was truly a pleasure to welcome you to Hilton Lexington/Downtown. We're delighted to hear you had a positive experience, and we appreciate you taking the time to share your kind words. Thank you for your review, and we hope to have the opportunity to host your next visit to the area.Sincerely,Hilton Management Team

10/10 Excellent

telica

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All is well
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Telica,We enjoyed hosting you at Hilton Lexington/Downtown. Thank you for letting us know you had a pleasant stay! Come back again!Sincerely,Hilton Management Team

10/10 Excellent

Natalie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Room was clean and classy.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Natalie,Thank you so much for taking the time to share your thoughts on your recent visit. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our fabulous location, and we appreciate you mentioning its convenience to your fellow travelers. It was truly a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team

10/10 Excellent

Sherri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ryan, West Chester

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Claudia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has airport shuttle and it's close to many shops and restaurants.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Claudia,Thank you for choosing to stay with us at Hilton Lexington/Downtown. Guest feedback is always appreciated, and we thank you for highlighting our shuttle service and convenient location. We hope to see you again soon.Sincerely,Hilton Management Team

10/10 Excellent

kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location for Rupp Arena and restaurants.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Kevin,We can’t thank you enough for staying at Hilton Lexington/Downtown and for your wonderful five-star review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Hilton Management Team

10/10 Excellent

Myron, Sidney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was getting updated. Room needed updated. Employees friendly. Tuff parking.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Myron,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback will be shared internally for further consideration, as we are always seeking new avenues for growth. It was a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team

4/10 Médiocre

Bj

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Alisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Had to move rooms twice because air conditioner wasn’t working and out room was 78 degrees
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Alisa,Thank you for sharing your experience and for choosing us for your stay. Rest assured, we're addressing the air conditioning concerns you mentioned to prevent similar situations in the future. We appreciate your understanding and look forward to offering you a more comfortable experience next time.Sincerely,Hilton Management Team

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is conveniently located downtown. We needed to use the service elevators because the guests elevators were shutdown. The hotel needs updating. The full service breakfast was great.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Valerie,Thank you for choosing to stay with us at Hilton Lexington/Downtown. We're thrilled you enjoyed our convenient location and delicious breakfast offerings. However, we're disappointed to read about any inconvenience you experienced with our elevators. Rest assured, we will relay your concerns to our team and consider your comments as we continue to make improvements to our property. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Hilton Management Team

6/10 Satisfaisant

Miranda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I’ve stayed at this property previously and had a good experience. I was fairly disappointed this stay. It seemed like there were extra fees for everything. The staff was cold. There were no towels for the pool. But the gym was very nice and enjoyable.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Miranda,Thank you for taking the time to leave your review. We are disappointed we could not deliver the exceptional experience we are known for. Rest assured, we will be sure to discuss your remarks with our team to ensure we are meeting our high standards of guest hospitality and satisfaction. We do our best to be transparent regarding our costs and policies and will work to make sure we are fully transparent going forward. Should you return to the area, we hope you'll consider giving us another chance to change your perceptions with a more seamless stay.Sincerely,Hilton Management Team

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kathryne

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Dexter, Shelbyville

Voyage en couple
Mattresses were worn out and bath towels were coarse and thin. Not worthy of a flagship downtown hotel.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Dexter,Thank you for sharing your thoughts. What you have shared does not meet the high-quality standards we adhere to. We will share your concerns with the respective teams so that the appropriate changes and improvements can be made. We would be honored to welcome you back and hope you consider returning soon.Sincerely,Hilton Management Team

6/10 Satisfaisant

Quentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Rebecca

Voyage en couple
Les points forts : Personnel et service
It was the best bed that we had slept in at a hotel. The elevators were broken so we had to use the ones that the kitchen uses.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 9 avr. 2024
Dear Rebecca,It was a pleasure having you as our guest recently. We are delighted you were comfortable and had a restful stay. That said, we regret any inconvenience caused by the elevators. Your feedback will be shared internally for further consideration. Thank you for taking a moment to reach out, and we hope you return in the future.Sincerely,Hilton Management Team

8/10 Bien

Joseph

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

randy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed the location and being able to walk to our destinations. The hotel was clean and we liked the decor and safe parking. We would have given it an excellent rating if the hotel offered free breakfast and the water pressure in the shower was better.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 5 avr. 2024
Dear Randy,Thank you for sharing your experience with us. We are thrilled you enjoyed our convenient location, cleanliness, and decor. We will consider your concern about the water pressure in the shower for future improvements. We hope to have the opportunity to welcome you back again soon. Sincerely, Hilton Management Team

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and very nice rooms
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Jennifer,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our lovely accommodations hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Staff was great. Even with some elevators down. Had no problem getting to the 16th floor. Will stay here again
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 avr. 2024
Dear Jackie,Thank you for choosing Hilton Lexington/Downtown and for sharing your lovely five-star review. Our team is one of the best in the business, and we appreciate you highlighting their wonderful service. We look forward to welcoming you back for many more memorable visits.Sincerely,Hilton Management Team

2/10 Horrible

Judy

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Unable parking worst that it’s been staying there in the past 10 years
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Judy,Thank you for your review. We're disappointed to hear about the parking challenges you encountered during your recent visit. Our team values your loyalty and sincerely regrets any inconvenience caused. Rest assured, we'll address this concern to enhance your future experiences. We look forward to welcoming you back and ensuring a smoother stay.Sincerely,Hilton Management Team

10/10 Excellent

Hubert

Séjour de 1 nuit en février 2024

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
quiet
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 17 mars 2024
Dear Jeremy,We appreciate the five-star rating of your recent stay at Hilton Lexington/Downtown. Knowing that we provided you with a restful place for your visit to the city is a great compliment. Thank you for being a valued guest. Come back anytime!Sincerely,Hilton Management Team

10/10 Excellent

Madison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved it all. Easy to find. I used Valet. The service was phenomenal!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Madison,We are thrilled to hear you enjoyed your stay at Hilton Lexington/Downtown. We pride ourselves in knowing your service was phenomenal. Hopefully, you will enjoy your next stay with us even more.Sincerely,Hilton Management Team

8/10 Bien

Christine

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024

10/10 Excellent

Christopher

Voyage en couple
Very clean and speedy service
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Christopher,Thank you for staying at Hilton Lexington/Downtown. Ensuring a clean environment and efficient service is a top priority for us. We appreciate your positive feedback and look forward to serving you again.Sincerely,Hilton Management Team

10/10 Excellent

stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always convenient to rupp and campus. Staff is wonderful
Séjour de 3 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Dear Stephanie,It was such a pleasure to welcome you to Hilton Lexington/Downtown! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we're delighted our fabulous location suited your needs well. Thank you for your glowing review and perfect rating, and we hope you return soon! Sincerely,Hilton Management Team

10/10 Excellent

Lindsey

Les points forts : Propreté et personnel et service
There was only 1 elevator working
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 5 mars 2024
Dear Lindsey,Thank you for choosing to stay at Hilton Lexington/Downtown. As you mentioned, some of our elevators are currently down for upgrading and require new parts. We regret any inconvenience that caused. Based on your outstanding rating, however, it sounds like your stay was otherwise pleasant. We appreciate your input and hope you'll return.Sincerely,Hilton Management Team

6/10 Satisfaisant

Amy

Séjour de 1 nuit en février 2024

10/10 Excellent

Rylie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 3 mars 2024
Dear Rylie,Thank you! We are so happy you enjoyed being our guest at Hilton Lexington/Downtown. We look forward to seeing you again!Sincerely,Hilton Management Team

6/10 Satisfaisant

Elise

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Eric

Séjour de 2 nuits en février 2024

10/10 Excellent

Andrew

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Very nice!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Andrew,Thank you for your kind words! Your satisfaction is our top priority, and we look forward to welcoming you back to Hilton Lexington/Downtown for another five-star visit.Sincerely,Hilton Management Team

4/10 Médiocre

Kathleen

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The elevators were inoperable. I got stuck on the 10th floor because the elevator would not respond. all guests had to find and use the service elevator
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Dear Kathleen,Thank you so much for the feedback. We're sorry to hear about the experience you described with the elevators. This is far from the experience we want our guests to have. Our maintenance team will be sure to look into your comments further and make improvements for the future. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. Please consider giving us another chance soon; we're confident that we can impress you. Sincerely,Hilton Management Team

10/10 Excellent

Brittney

Séjour de 1 nuit en février 2024

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. Friendly, easy check in. Room was clean and quiet. Walkable to lots of downtown eateries and bars.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Crystal,It is wonderful to know that you had an excellent experience with us. We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we hope you took full advantage of our convenient location. Thank you for your great review and perfect rating, and we hope you return soon!Sincerely,Hilton Management Team

8/10 Bien

Stacy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel was nice. Bathroom a little rough. Looks like it had been updated but had some water damage maybe, and sink drained slow. Room was nice and clean and smelt fresh. we had a great view. Kids and myself enjoyed the pool. Nice warm water. We would stay again.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 16 févr. 2024
Dear Stacy,Thank you for taking the time to share your experience with us. We're thrilled you had an enjoyable overall visit, and we appreciate you mentioning our impeccable accommodations and sparkling pool. Your feedback about the bathrooms will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we look forward to your return!Sincerely,Hilton Management Team

10/10 Excellent

Clariza

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worth the money
Séjour de 1 nuit en février 2024
Réponse de General Manager le 14 févr. 2024
Dear Clariza,Thank you for choosing Hilton Lexington/Downtown! We're glad you appreciated our affordable rates and that your overall stay was pleasant. The next time you're in the area, please come see us again.Sincerely,Hilton Management Team

10/10 Excellent

Darryl

Séjour de 5 nuits en février 2024

4/10 Médiocre

Michelle, Reading

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smelled like mildew in the room
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 févr. 2024
Dear Michelle,Thank you for providing your feedback. Guest comfort is a priority for us and we are sorry that you experienced an odor in your room. We will share your comments with our team so the problem can be resolved. We hope to see you again for a future stay.Sincerely,Hilton Management Team

8/10 Bien

Joseph, Louisville

Séjour de 1 nuit en février 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear David,Thank you for your review. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Hilton Management Team

10/10 Excellent

Donna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great time!
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear Donna,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.Sincerely,Hilton Management Team

10/10 Excellent

Dan, Bloomfield, KY, USA

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was wonderful
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear Dan,Thank you for sharing your feedback. We're delighted to hear your stay at Hilton Lexington/Downtown was wonderful. Our team looks forward to welcoming you back for another delightful experience.Sincerely,Hilton Management Team

10/10 Excellent

Mark

Séjour de 1 nuit en janvier 2024

8/10 Bien

Christina

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Alexander

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great location, friendly staff, decent bar/dining on site but old building. Fan made noise all night, shower leaked water all over, elevators out of service for half the stay, garage pass stopped working day 1 so I had to keep getting “buzzed out”. Very friendly staff though.
Séjour de 4 nuits en janvier 2024
Réponse de General Manager le 29 janv. 2024
Dear Alexander,Thank you for taking the time to share your thoughts with us. We're glad you enjoyed our great location and experienced friendly staff. Your feedback on the room and facilities is essential as we strive to improve constantly. Sincerely,Hilton Management Team