Avis sur Baymont by Wyndham Georgetown
Baymont by Wyndham Georgetown
250 Outlet Center Dr, Georgetown, KY
Avis
7,8
Bien
7,8/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
13 mai 2024
Séjour de 4 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Kelsey,We are pleased to hear that you enjoyed your stay with us and found our location convenient. Our team works hard to provide excellent service, and we are glad to hear that they made a positive impact on your visit. Thank you for taking the time to share your feedback with us!
6/10 Satisfaisant
Duane
Voyage d’affaires, Voyage en couple
9 mai 2024
Les points faibles : Propreté
Duane
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Duane,Thank you for sharing your feedback with us. We appreciate you bringing these matters to our attention as it helps us improve our services for future guests. We encourage guests to reach out to our management directly for any further assistance required.
6/10 Satisfaisant
Mary
Voyage en famille
9 mai 2024
Les points forts : Personnel et service
Mary
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello Mary,We appreciate your kind feedback regarding our staff. We regret to hear about the concerns you encountered during your stay. We encourage guests to reach out to us directly with any issues faced to ensure a pleasant stay in the future.
8/10 Bien
Rob
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Andy
20 avr. 2024
Andy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Andy, We regret to hear about your cold shower experience and apologize for any inconvenience caused during your stay. Your feedback is valuable, and we will address this matter with our team for further improvements. Thank you for sharing your experience with us.
6/10 Satisfaisant
Reinhard
6 avr. 2024
Les points forts : Personnel et service
Reinhard
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Reinhard, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and cleanliness. We value all guest input to continually improve. Should you experience any concerns during your stay, please do not hesitate to reach out to our management team directly for assistance.
10/10 Excellent
Michael, NEW HUDSON
Voyage en couple
18 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en mars 2024
Réponse de Manager le 20 mars 2024
Hello Michael,We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and convenient. Your feedback is greatly appreciated. If you have any further comments or concerns, please don't hesitate to reach out to our management team. We hope to welcome you back in the future.
10/10 Excellent
Joseph
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Joseph,We appreciate your positive feedback! It's fantastic to hear you enjoyed your stay with us. Should you have any future travel plans, we would love to welcome you back to our hotel.
10/10 Excellent
Joseph
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Joseph,We are glad to hear that you enjoyed your time with us. Our team works hard to ensure a positive experience for all our guests. Thank you for choosing our hotel.
10/10 Excellent
Joseph
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de Manager le 12 mars 2024
Hello Joseph,We appreciate your kind feedback about your stay! We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.
10/10 Excellent
Joseph
9 mars 2024
Les points forts : Propreté, personnel et service, équipements
Joseph
Séjour de 3 nuits en mars 2024
Réponse de Manager le 9 mars 2024
Hello Joseph,We're glad to hear you enjoyed the service provided by our team during your stay. Our staff takes pride in delivering exceptional hospitality to all our guests. Your feedback is truly appreciated, thank you for sharing your experience with us.
10/10 Excellent
Joseph
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Manager le 6 mars 2024
Hello Joseph,We are glad to hear that you had a pleasant stay at our hotel. Your positive feedback is truly appreciated, and we hope to welcome you back in the future. Thank you for taking the time to share your experience with us.
10/10 Excellent
Joseph
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en mars 2024
Réponse de Manager le 6 mars 2024
Hello Joseph,ad you enjoyed our friendly staff and clean rooms. We appreciate your feedback on the amenities and will share it with our team for further improvement.
10/10 Excellent
rudy
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rudy
Séjour de 1 nuit en février 2024
Réponse de Manager le 2 mars 2024
Hello rudy,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.
10/10 Excellent
Lisa
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Lisa,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had such a wonderful experience with us. We strive to provide exceptional service to all of our guests, and it's great to know that we succeeded in meeting your expectations. We hope to have the opportunity to welcome you back in the future for another outstanding stay.
10/10 Excellent
Thomas
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Thomas,Thank you for your feedback! We appreciate your appreciation for our breakfast option. We strive to provide a variety of choices to cater to our guests' needs. We hope to welcome you back for another enjoyable stay in the future.
4/10 Médiocre
Todd
27 janv. 2024
Todd
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 28 janv. 2024
Hello Todd,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noise and smell in your room. Our team works hard to ensure a comfortable stay for all our guests, and we appreciate your feedback. We encourage guests to inform us of any issues during their stay, so we can quickly address and resolve them. Your input is valuable to us and we will use it to improve our services.
8/10 Bien
Arlen
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arlen
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Arlen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the billing. We kindly suggest reaching out to our management team directly to discuss the situation further and seek a resolution. They will be able to provide you with the necessary assistance regarding your refund.
10/10 Excellent
Cassie
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cassie
Séjour de 3 nuits en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Cassie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a wonderful experience with us. If you have any additional feedback or if there's anything else we can do to further enhance your future stays, please don't hesitate to let us know. We hope to welcome you back soon!
4/10 Médiocre
maryEllen
Voyage en famille
3 janv. 2024
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
VERY DISAPPOINTED
maryEllen
Séjour de 4 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello maryEllen, Thank you for choosing our hotel for your NYE weekends for the past 3 years. We apologize for any inconvenience you experienced during your recent stay. We appreciate your feedback regarding the condition of the hotel, and we will address it with our team. We apologize for the miscommunication you encountered and will work to improve our language assistance for future guests. We value your loyalty and hope to have the opportunity to welcome you back again in the future.
10/10 Excellent
Ruth
Voyage en famille avec de jeunes enfants
1 janv. 2024
Ruth
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Ruth,Thank you for choosing our hotel for your New Year's Eve stay and for sharing your feedback. We're delighted to hear that you enjoyed our pool and breakfast. Our team strives to provide exceptional service to all our guests, and we apologize if there were any disturbances caused by other guests. We appreciate your understanding and look forward to welcoming you back in the future.
4/10 Médiocre
Jessi
1 janv. 2024
Jessi
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Jessi, We're sorry to hear that your experience at our hotel did not meet your expectations. We value all feedback and encourage you to reach out to us directly with any specific concerns you may have had during your stay. We appreciate your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future.
4/10 Médiocre
Savanah
Voyage en famille
31 déc. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Savanah
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello Savanah, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the bathtub and door during your stay. Our team works diligently to address any issues promptly. We appreciate your understanding and hope that you will consider staying with us again in the future.
8/10 Bien
melanie
Voyage d’affaires
23 déc. 2023
Les points forts : Personnel et service et confort de la chambre
melanie
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 26 déc. 2023
Hello melanie,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We value your input and would love to hear from you. We look forward to welcoming you back in the future!
10/10 Excellent
Savanah
Voyage en groupe
10 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Savanah
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 12 déc. 2023
Hello Savanah,I'm thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we're delighted that we met your expectations. If you have any more feedback or want to share your experience with us, feel free to reach out. We hope to welcome you back soon for another exceptional stay!
10/10 Excellent
Jerry
5 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jerry
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 déc. 2023
Hello Jerry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide our guests with exceptional service and a memorable stay, and we're glad that we succeeded in doing so for you. We hope to welcome you back in the future for another exceptional stay!
10/10 Excellent
Toya
Voyage en famille, Voyage avec des animaux de compagnie
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toya
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Toya,Thank you for taking the time to share your experience with us. We're delighted to hear that Courtney provided excellent service during your check-in and that she promptly resolved any issues with your room. Our team takes pride in maintaining a clean and inviting environment for our guests. We appreciate your kind words about our friendly receptionists. We look forward to welcoming you back for another enjoyable stay in the future.
8/10 Bien
Susan
22 nov. 2023
Susan
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 28 nov. 2023
Hello Susan,Thank you for choosing our hotel for your stay. We appreciate you taking the time to share your rating with us. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your opinion and hope to welcome you back in the future.
10/10 Excellent
Carter Jakob
Voyage en couple
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carter Jakob
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 23 nov. 2023
Hello Carter Jakob,Thank you for sharing your feedback with us! We're glad to hear that you found our hotel clean, quiet, and had a good stay overall. Guest satisfaction is our top priority and we appreciate your positive comments. If there's anything else we can assist you with, please don't hesitate to reach out to us.
8/10 Bien
Cheryl
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheryl
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 24 nov. 2023
Hello Cheryl,We appreciate you choosing our hotel for your stay! If you have any specific feedback or concerns, we encourage you to reach out to us directly. We value your input and would be happy to address any issues you may have experienced. We hope to welcome you back in the future for an even better experience.
10/10 Excellent
Myrtle
Voyage en famille
19 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Myrtle
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Myrtle,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and would like to hear more about your experience. Please reach out to us directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to improve your experience in the future.
10/10 Excellent
Jose
19 nov. 2023
Jose
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 22 nov. 2023
Hello Jose,Thank you for rating our hotel with a perfect score! We are thrilled to hear that you had such a positive experience during your stay. We appreciate your support and hope to welcome you back again in the future.
10/10 Excellent
Joseph
Voyage en couple
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 19 nov. 2023
Hello Joseph,Thank you for your positive feedback on your recent stay with us! We are glad to hear that you found our hotel well-kept, clean, and equipped with all the necessary amenities. It's great to know that our breakfast offering met your expectations. If you have the chance in the future, we encourage you to try out our indoor pool and exercise room, as they are maintained to high standards. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
TODD
14 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TODD
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello TODD,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and our team provided excellent service. We hope to welcome you back again in the future for another great experience.
8/10 Bien
Voyageur vérifié
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
Réponse de Manager le 15 nov. 2023
Dear Guest,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.
8/10 Bien
Jamie
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jamie
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Jamie,We appreciate your rating, although we apologize if your experience fell below your expectations. We strive to provide excellent service to all our guests and we regret any inconvenience caused. Please reach out to share your concerns , they will be forwarded to the appropriate team for further review and improvement.
6/10 Satisfaisant
Samantha
12 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Dont get hottub room
Samantha
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Samantha,Thank you for your feedback and for acknowledging our great staff. We apologize for the inconvenience you experienced with the hot tub in your room. We appreciate you bringing this to our attention and our team has since taken the appropriate measures to address the issue. We hope you will consider staying with us again in the future for a more satisfying experience.
8/10 Bien
Donna
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello Donna,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If there is anything else we can assist you with, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future.
8/10 Bien
PATRICIA
12 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
PATRICIA
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 16 nov. 2023
Hello PATRICIA,Thank you for taking the time to share your feedback about your recent stay with us. We value all feedback from our guests as it helps us to continuously improve our services. We apologize for any inconvenience you may have experienced and appreciate your understanding. Should you have any further concerns, we encourage you to contact our management team directly.
10/10 Excellent
Claudia
12 nov. 2023
Les points forts : Équipements
Claudia
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 14 nov. 2023
Hello Claudia,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us. We strive to provide a pleasant experience for all our guests and it's wonderful to know that we succeeded in your case. We hope to welcome you back soon for another great stay!
4/10 Médiocre
Carol
11 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth the money
Carol
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 15 nov. 2023
Hello Carol, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team sincerely regrets any cleanliness issues you encountered in your upgraded suite. We appreciate your observations and will address them with our housekeeping department to ensure a better experience for our future guests.
10/10 Excellent
Voyageur vérifié
10 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 12 nov. 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed the helpfulness of our staff and the cleanliness of your room. It's wonderful to know that our dinner recommendations were a hit and that you appreciated the perk of a free appetizer. We would love to welcome you back whenever you find yourself in the area again!
8/10 Bien
Randal
9 nov. 2023
Les points forts : Équipements
Randal
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 12 nov. 2023
Hello Randal,Thank you for taking the time to share your feedback. We are delighted to hear that you found our hotel clean and quiet during your stay. We strive to provide a comfortable and peaceful environment for our guests. We appreciate your kind words and hope to welcome you back in the future.
10/10 Excellent
Melissa
6 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melissa
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 nov. 2023
Hello Melissa,Thank you for taking the time to share your exceptional rating with us! We are thrilled to hear that your stay at our hotel surpassed your expectations. We aim to deliver outstanding service to all our guests and we're glad to know that we succeeded in providing you with a memorable experience. We appreciate your kind words and hope to welcome you back soon.
10/10 Excellent
Judy
Voyage en famille
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Judy
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 nov. 2023
Hello Judy,Thank you for taking the time to share your feedback with us. We're delighted to hear that your stay with us exceeded your expectations. We strive to provide exceptional experiences for all our guests, and it's wonderful to know that we achieved this during your visit. We appreciate your kind words and hope to welcome you back in the future for another outstanding stay.
6/10 Satisfaisant
Michael
4 nov. 2023
Les points forts : Personnel et service
Adequate
Michael
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Michael,Thank you for your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the initial room and appreciate your patience in letting us resolve the issue promptly. We're glad to hear that our staff was friendly and accommodating during your stay and that you enjoyed breakfast. We apologize for any inconvenience caused by noise disruptions. We value your feedback and will look into ways to improve guests' overall comfort.
6/10 Satisfaisant
john
Voyage en couple
2 nov. 2023
Les points forts : Personnel et service et équipements
john
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 4 nov. 2023
Hello john,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our efficient and friendly reception team. We apologize for any inconvenience caused by the heater issue but we're glad we were able to offer you an upgraded room. We appreciate your understanding and hope you enjoyed a comfortable and peaceful sleep. Your feedback about the breakfast will be shared with our team for future improvements. We hope to welcome you back for a more enjoyable experience in the future.
8/10 Bien
Ricky, Waldron
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ricky
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Ricky,We're sorry to hear about the issue with the hot water at the sink. We appreciate your kind words about the overall experience. Thank you for bringing this to our attention and we will make sure to address it promptly.
10/10 Excellent
Fay
27 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fay
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Fay,We're thrilled to hear that you had a great stay at our hotel! Our team takes pride in providing friendly service and cozy beds to ensure our guests' comfort. Thank you for your kind feedback!
10/10 Excellent
John
27 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello John,Thank you for the perfect rating! We are delighted to hear that you had such a positive experience at our hotel. We hope to welcome you back soon!