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Avis sur Holiday Inn Express Lewiston, an IHG Hotel

2.5 out of 5
Holiday Inn Express Lewiston, an IHG Hotel
2425 Nez Perce Drive, Lewiston, ID

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 470 avis sur 795." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 795." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 795." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 795." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 795." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas de lait chaud, pas micro onde et pas de grille
Tout était parfait sauf le petit déjeuner.
Séjour de 3 nuits en septembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service

10/10 Excellent

Robert, Puyallup

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check-in and staff was nice. Room and area was clean. Did use the breakfast time and it was fine.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Staff le 13 mai 2024
Robert - Thank you for your feedback! We hope to see you again soon!

8/10 Bien

Lindsey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn’t like the small pool, Appreciated it was indoors.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Staff le 3 mai 2024
Lindsey - Thank you for taking the time to provide your feedback on Expedia. We understand that the pool is smaller, but hopefully everyone enjoyed it! We look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Yiqin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Staff le 3 mai 2024
Yiqin - Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

8/10 Bien

Tucker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Staff le 16 avr. 2024
Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

10/10 Excellent

Gary

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed here a number of times. The staff are dog lovers and have come to know me and my dog quite well. They give him hugs and get kisses and warm fuzzies in return. We are well taken care of here.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Staff le 11 avr. 2024
Thank you for taking the time out of your day to let us know how your recent stay went! I'm delighted to hear that you experienced the guest service levels all of our staff strive to provide. We certainly look forward to seeing you again next time you are in the area! Give your Dog some loves for us!

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best hotel mattress I have experienced. May be due to the recent remodel and upgrades. Good breakfast. Everything was great and will stay there again.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Staff le 2 avr. 2024
Chris- Thank you for your feedback. We look forward to hosting you next time!! Winter BestGuest Services Manager

10/10 Excellent

Alma

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Hotel Staff le 1 avr. 2024
Alma - Thanks for staying with us! We look forward to hosting you again next time you're in the area!

10/10 Excellent

Scott, Bellevue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great as usual.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Staff le 21 mars 2024
Scott - Thank you for your comments! See you next time!

10/10 Excellent

Frank, Sagle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Staff le 16 mars 2024
Frank - Thank you for letting us know how your stay was! We are delighted to see that you had a good time. We look forward to hosting you again soon.Sincerely, Brian Palmer General Manager

10/10 Excellent

Jenica

Voyage en famille avec de jeunes enfants
It was really clean, the pool had a great view and was very quiet. Breakfast on the weekends should start earlier than 7:00, especially since there are a lot of sports teams that stay there
Séjour de 1 nuit en mars 2024
Réponse de Winter Best le 11 mars 2024
Dear Valued Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Holiday Inn Express Lewiston. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Holiday Inn Express Lewiston and We are looking forward to being able to host you again soon. Sincerely, Winter BestGuest Services ManagerHoliday Inn Express- Lewistonwbest@hielewiston.com

10/10 Excellent

Jennifer

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was wonderful!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Staff le 6 mars 2024
I'm thrilled to hear that you so thoroughly enjoyed your recent stay with us! Feedback and comments like yours help energize our staff into providing the world-class service expected of an IHG property. Whenever your travel plans bring you back to the area, we look forward to seeing you again!

10/10 Excellent

Mandy

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
It was nice and comfortable.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Staff le 6 mars 2024
I'm thrilled to hear that you so thoroughly enjoyed your recent stay with us! Feedback and comments like yours help energize our staff into providing the world-class service expected of an IHG property. Whenever your travel plans bring you back to the area, we look forward to seeing you again!

10/10 Excellent

Hillary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel! Super clean and great breakfast!
Séjour de 1 nuit en février 2024
Réponse de Hotel Staff le 26 févr. 2024
Hillary - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback on Expedia and we look forward to serving you again soon!

10/10 Excellent

Connie

Séjour de 1 nuit en février 2024
Réponse de Hotel Staff le 21 mars 2024
Connie - Thanks for staying with us! We look forward to hosting you again soon.

10/10 Excellent

Leah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room and very quiet! Good breakfast
Séjour de 1 nuit en janvier 2024
Réponse de Amanda le 29 janv. 2024
Thank you for the time you took to submit this review. I am glad that you enjoyed your stay.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and the room are nicely upgraded and decorated, clean and comfortable. We would definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Staff le 18 janv. 2024
Linda - Thank you for your comments! We love the remodeled look. We look forward to hosting you again soon! Stay Warm!

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice. Well kept.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Staff le 10 janv. 2024
Greg - Thank you for your comments! We look forward to hosting you again soon.

6/10 Satisfaisant

Michael

Voyage en famille
Réponse de Hotel Staff le 22 févr. 2024
Michael - Thank you for letting us know how your stay was! We are delighted to hear that you had a good time. We look forward to hosting you again soon. Sincerely, Brian Palmer General Manager

8/10 Bien

mason

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Staff le 19 janv. 2024
mason - Thank you again for taking the time to provide your rating on Expedia and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Travis, Grangeville

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Staff le 1 janv. 2024
Travis - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Christin, Spokane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Staff le 28 déc. 2023
Christin - Thank you for your rating! Have a great day. We look forward to hosting you next time.

4/10 Médiocre

Jarrod

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Computer Issues
Check in took 40 minutes due to the computer having connectivity issues. It was late and we were very tired and ready for bed. It was pretty disappointing having to stand in the lobby that long waiting for our room.
Séjour de 1 nuit en décembre 2023
Réponse de Amanda S. le 18 déc. 2023
I am sorry that this happened. I hope that you ae willing to stay with us in the future.

10/10 Excellent

Debbie

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Staff le 1 janv. 2024
Debbie - Thank you for choosing the Holiday Inn Express Lewiston for your recent travels to the LC Valley. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, Brian Palmer General Manager

10/10 Excellent

Tanya

Séjour de 1 nuit en novembre 2023
Réponse de Hotel Staff le 12 déc. 2023
Tanya - Thank you for staying with us! We look forward to hosting you again soon!Vickie BerlinGuest Services

10/10 Excellent

Bob

Les points forts : Propreté
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Staff le 8 nov. 2023
Thank you for staying with us! We look forward to seeing you next time.

10/10 Excellent

Peggy

Voyage en famille
Very nice good breakfast bar
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Staff le 8 nov. 2023
Thank you for staying with us! We love our breakfast bar and glad to hear you did too! We look forward to seeing you next time.

6/10 Satisfaisant

Keith

Voyage en famille
Les points forts : Propreté et personnel et service
For the price the rooms were way too small. It is at the age where things are starting to wear out. Not enough room in eating area and coffee runs out pretty quickly. The Elliptical was not working right. Although there is a pool, there is no hot tub. The beds were good and the employees were friendly and helpful - just a lack of space in the room.
Séjour de 3 nuits en octobre 2023
Réponse de Amanda S. le 30 oct. 2023
Tank you for taking the time to write this review. I am sorry that it seems like everything was not working. I hope we can have you stay with us again soon.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great
Séjour de 1 nuit en octobre 2023
Réponse de Amanda S. le 30 oct. 2023
Thank you for taking the time to do this review. I am glad to hear that you had a great stay. Hope to see you again soon.

6/10 Satisfaisant

Jeffery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en octobre 2023
Réponse de Amanda S. le 30 oct. 2023
Thank you for the review. I hope that we can have you stay with us again.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Staff le 17 oct. 2023
Michelle - Thank you for your feedback! We hope to be able to host you again soon.Thank you,Vickie

10/10 Excellent

Joan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Place!
A gorgeous place to stay. The hotel has a view of the city and huge snake river below. Best advantage is having a great restaurant right next door! Excellent place to stay in Lewiston, Idaho.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Staff le 16 oct. 2023
Joan - Thank you so much for your comments! We Love our view and are glad that you got to enjoy it! We look forward to seeing you again soon!Thank you,Vickie

10/10 Excellent

Brad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, I would recommend the mountain view side, it has a great view of the town and river from high a top a hill. The room we stayed in had a balcony which was nice and as a bonus we even saw two whitetail deer.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Staff le 16 oct. 2023
Brad - Thank you for your comments. We love to see the deer below! We look forward to hosting you again soon.Thank you,Vickie

10/10 Excellent

Brooke

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easy place to stay for business.
Friendly and helpful staff. Gorgeous views of the valley from the hotel lobby and rooms. Great hotel amenities. There is a WONDERFUL steakhouse next door that I highly recommend for travelers. I tried the hotel breakfast around 7:45 a.m. and several key items (like milk) were out already. I must have hit it at a break in staffing. Be warned about the infamous Lewiston smell from the paper mill (this can't be helped by the hotel).
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Staff le 16 oct. 2023
Brooke - Thank you for your comments. I apologize that we were out of some items when you came down. We will be sure to pass them along to our Breakfast Staff. This isn't how we want our breakfast to run and like when our guests are able to come in and get what they need and not wait. Let us know if there is anything else we can do for you, and we hope to see you next time you're in the area!Thank you,Jacob

8/10 Bien

Charles

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Pretty good breakfast. Comfortable bed. The only downside is that it is super expensive. Not sure I can afford to stay here in the future. It s like paying for a luxury hotel without the luxury.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Staff le 9 oct. 2023
Charles - Thank you for your comments. We will pass the rates portion over to our revenue team for feedback. We do hope we have a chance to host you in the future.

8/10 Bien

Mary Lu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place…just needed a hot tub!
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Staff le 17 oct. 2023
Mary Lu - Thank you for your comments. We do hope to be able to host you again soon.Thank you,Vickie

10/10 Excellent

RYAN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Staff le 25 sept. 2023
Ryan - Thank you for staying with us! We look forward to seeing you again soon. Have a good one!

10/10 Excellent

Gary

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Newly refurbished; friendly staff.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Staff le 18 sept. 2023
Gary - Thank you for your comments! We hope to see you again shortly!

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it fit our needs for a 1 night stay
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Staff le 11 sept. 2023
Nick - Thank you for staying with us! We hope to see you again soon.

4/10 Médiocre

Karl

Les points forts : Personnel et service
Building work in progress
Photos on hotels.con we’re out of date. No jet tubs anymore and no notification of major construction going on! Sink plumbing wasn’t complete! Door was upside down
Séjour de 2 nuits en août 2023
Réponse de Hotel GM le 7 sept. 2023
Karl - Thank you for letting us know about your recent stay. We are aware of the door and sink situation and the construction crew is currently fixing it. I apologize we were not up to your standards. Our notices have been posted since February and we understand that sometimes it gets hidden on 3rd party sites. If there is anything else we can assist with, please let us know.Brian PalmerGeneral Manager

10/10 Excellent

Michael

Séjour de 1 nuit en août 2023
Réponse de Amanda S. le 28 août 2023
Thank you for the review and we are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was being remodeled while we were there but room was clean and staff were very helpful. We would definitely stay here again.
Séjour de 1 nuit en août 2023
Réponse de Hotel Staff le 22 août 2023
Paul - Thank you for your comments! We look forward to seeing you again!

2/10 Horrible

Alma

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Our room was so hot and muggy we couldn’t sleep. There is construction going on and I was not told before booking so the front was completely shut down. I have stayed before and had a great experience but this time was horrible.
Séjour de 1 nuit en août 2023
Réponse de Hotel GM le 22 août 2023
Alma - Thank you for your comments. We are very sorry that you were not given all information before making your reservation. We have had our notices posted for a while now, and do our best to communicate temporary shut downs. Pease accept our deepest apology and hopefully we will be able to show you our true experience when you come back next time. Please let me know if there is anything that I can assist with.Brian PalmerGeneral Manager

10/10 Excellent

Virginia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The facility was undergoing a remodel. We were able to stay in one of the rooms that had just be finished. It was beautiful.
Séjour de 1 nuit en août 2023
Réponse de Hotel Staff le 22 août 2023
Virginia - We are so glad to hear that you enjoyed the newly renovated rooms! We look forward to hosting you again soon.

10/10 Excellent

jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Hotel Staff le 15 août 2023
Jennifer - Thank you for your review! We hope you have a great day!

10/10 Excellent

Jesse

Séjour de 1 nuit en août 2023
Réponse de Hotel Staff le 7 sept. 2023
Jessie - Thank you for your review! We look forward to hosting you again soon.

8/10 Bien

Paul

Les points forts : Propreté et personnel et service
we enjoyed our stay, but the renovations were a little bit inconvenient due to not being able to use the gym. I understand renovations have to happen though
Séjour de 1 nuit en août 2023
Réponse de Hotel Staff le 9 août 2023
Paul - Thank you for your comments. We hope to be able to host you soon and show you are newly renovated fitness center!

10/10 Excellent

Melinda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed was amazing! I really enjoyed the blackout shades and we were able to sleep in till 8:07 a.m. :)
Séjour de 1 nuit en juillet 2023
Réponse de Hotel GM le 1 août 2023
Melinda - Thank you for your comments! We LOVE our new blackout shades and enjoy that you got to use them to sleep in. We look forward to hosting you next time you're in the area!Brian PalmerGeneral Manager

4/10 Médiocre

David

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is being remodeled. Wouldnt have stayed there had I known. Noisy, dirty, no pool access, no spa access, no hot breakfast, just "to go" food bags. Staff was nice, they shouldnt be able to charge full price for a construction site.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel GM le 27 juil. 2023
David - Thank you for letting us know about your stay at the Holiday Inn Express in Lewiston. We apologize that you weren't notified about our renovation. We have had our notices posted on our App, Website and around the hotel since February. I am sorry if a 3rd party site gave false information as we do not have direct control over their information. I understand the frustration when staying at a renovating hotel, and hope we have a chance in the future to show you are True Experience as an IHG property. If there is anything I can do, please feel free to reach out to me.Brian PalmerGeneral Manager