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Avis sur Blackstone Lodge & Suites

3 out of 5
Blackstone Lodge & Suites
395 Glendale Dr., Lead, SD

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 606 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 289 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 60 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1005." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

LAETITIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel récent, chambre confortable
Chambre très confortable, petit déjeuner très bien sauf les œufs en poudre. Bon rapport qualité/prix
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 3 oct. 2023
thank you for your feed back!

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Nyla

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The lobby was dirty and there was a bad smell in both the lobby and hallways. Parking is difficult and they don’t allow anyone to park under the awning to unload and load luggage. We stayed 2 nights and we didn’t get clean towels The tub was higher than normal and difficult to get in and out of.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Steven

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ahmed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite location, with attentive staff.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Mikun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Gopal, Somerset

Voyage en couple
Les points forts : Personnel et service
The hotel might be good in those days but it is run down now..
Séjour de 1 nuit en mai 2024

10/10 Excellent

Dave

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best deal in the black hills.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price
Séjour de 2 nuits en mai 2024

10/10 Excellent

Brad

Séjour de 7 nuits en avril 2024

10/10 Excellent

Alice

Les points forts : Personnel et service
Good value for $$$.
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 30 avr. 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Jessi

Séjour de 1 nuit en avril 2024

10/10 Excellent

Jessi

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here twice on our way to/from CO/MN. Both times, the front desk guys were soooooo accommodating. It was a time of year when it was not busy so they were able to do room changes (to 1st floor). I love that there are so many room varieties - i.e. pet friendly, king suite, family suite (3rd floor). We moved down to 114 and 115 which were amazing and roomy with sofa for hanging out together. Adult kids had pet room right down the hall. The parking and hot tubs were super convenient. Hot tubs were very clean. Breakfast was great and had many choices. * flip the switch DOWN to turn on the heat (signage was a little confusing). I would - and DID - stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 25 avr. 2024
Thank you, Jessi, for the wonderful review! We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it here so much I’ve already extended my stay two nights. The hot tubs are incredible, the staff is very friendly and accommodating, can’t go wrong with free breakfast, and Deadwood is only 8 minute down the hill. I’m telling everyone about this place.
Séjour de 2 nuits en avril 2024
Réponse de Blackstone lodge and suits le 24 avr. 2024
Thank you for the feed back! we apricated a lot

10/10 Excellent

Randall, Orland

Voyage avec des animaux de compagnie
Attentive front desk staff and lobby area is very welcoming and clean.
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 17 avr. 2024
Thank you very much for the feed back!

10/10 Excellent

Adam

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved are stay here. Very nice jacuzzi pools, modern rooms, good breakfast and very reasonably priced even pet friendly!
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 15 avr. 2024
thank you for your feedback! and we would like to see you back at our hotel..

2/10 Horrible

Rachel

Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Had to switch rooms because the first had unclean bedding with hair and stains on the sheets.The walls were splattered with stains. Room smelled like it was super unclean as well. Second room was not the cleanest. All of the outlets didn’t work.. minus the one near the bathroom sink. The heat wouldn’t kick on unless you turned it over 85 degrees.. and the room was below freezing if you didn’t turn it on. The floor wasn’t swept in this room and there was green goo on the floor near the TV. So not mopped, either. Which was obvious. Wouldn’t recommend this place. You can find a better hotel/motel for the same price.
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 15 avr. 2024
We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience.

10/10 Excellent

deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 14 avr. 2024
Thank you for your feed back!

8/10 Bien

April

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the outdoor hot tubs.
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 11 avr. 2024
thank you for your feedback! and we would like to see you back at our hotel..

4/10 Médiocre

Karen

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We always stay at the Blackstone because it is clean and reasonable, but our last visit was not good. We arrived at 3:30am after traveling 14 hours and had to wait for someone to check us in. Once we got to our room, the heat had been turned off so the room was freezing. We turned the heat on and thought it would warm up, but it never did. We had to continue our trip at 9 that morning so we didn't get much rest while we waited for the room to warm up, which never happened.
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 11 avr. 2024
Thank you for sharing your feedback, both positive and constructive. We apologize that we did not exceed the standard you have received during previous stays. seems like we failed to explain you that there is same electric switch which goes on different direction to turn on heat and cold at room. And sorry for your inconvenience. Thank you!

10/10 Excellent

Sandy

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Blackstone lodge and suits le 9 avr. 2024
yes we will do that as you requested

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We love how Blackstone Lodge backs on to the forest. Sitting in the hot tub with a wall of rock to look at, and forest above, and stars above that was awesome.
Séjour de 3 nuits en avril 2024
Réponse de Blackstone lodge and suits le 6 avr. 2024
thank you for your feedback and we would like to see you back again at our hotel

8/10 Bien

Todd

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 4 avr. 2024
thank you for your feedback,we would definitely like to see back at our hotel

2/10 Horrible

Abiola

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I got Covid from the room I stayed in. Also I kept itching in the bed
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 3 avr. 2024
We apologize for the inconvenience you experienced during stay.

6/10 Satisfaisant

Kimberly

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Well they advertise shuttle service and that’s false, so when you check in they don’t even say anything until you come to front desk and ready to go downtown to eat and only transportation is call taxi that is $15 each way wasn’t happy. So ended up ordering. Not sure I will come back
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 2 avr. 2024
We apologize for the inconvenience you experienced

8/10 Bien

Juliette

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is near Deadwood in city of Lead. It makes it easy to get away from the hustle and bustle of Deadwood. Bathroom area is small, especially where the sink is located, not much for counter space. King bed was comfortable. The advertised shuttle was not I service. According to taxi service, it will not be in service in near future.
Séjour de 3 nuits en mars 2024
Réponse de Blackstone lodge and suits le 2 avr. 2024
Thank you for your feed back!We do apologize about shuttle service but we will have shuttle service back soon.

4/10 Médiocre

Lance, Dubuque

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I liked that it was animal friendly. I did not like that I paid extra for a room with a Jacuzzi tub that did not work. I did not like that when I brought it to the front desk she was quick to dismiss it as being possible. I did not like that I asked the employee in the bar what kind of beer they have and the response was ,"I don't know. I don't drink beer."
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 31 mars 2024
We regret to read that your experience with our service fell short of expectations. We value your feedback and are committed to addressing these issues to improve our guest experience. We hope to have the opportunity to serve you again in the future.

8/10 Bien

Kendall

Voyage en couple
Les points forts : Personnel et service
They were very accommodating
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 31 mars 2024
thank you for your feedback

10/10 Excellent

Lana

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Other than finding someone’s chew tobacco pound on side of bed and having a room above the bar was not ideal!! Would stay again tho for convenience, great breakfast and great hot tubs.
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 29 mars 2024
Thank you for your valuable feedback and rating. We are glad you found aspects of our service to be positive and sorry to hear about issues you encountered.

10/10 Excellent

Savanah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was clean and the hot tubs were awesome!
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 29 mars 2024
Thank you so much for sharing your experience with us. We appreciate it.

8/10 Bien

kloe

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was a good hotel. Would come back again.
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 26 mars 2024
thank you for your feed back!

10/10 Excellent

James

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great place to stay if planning a ski trip to Terry Peak!
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 26 mars 2024
thank you for your feed back!

6/10 Satisfaisant

Brad

Les points forts : Propreté, personnel et service, équipements
Quite area
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 25 mars 2024
Thank you for your feedback. We appreciate it.

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our second time staying there. Great location, I like that they offer shuttle rides to and from Deadwood. The outdoor hot tubs are great. Staff is super friendly and accommodating, rooms are nice and clean. Will be back again, I would definitely recommend staying there.
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 24 mars 2024
We are so glad to see your review .Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dan

Séjour de 9 nuits en mars 2024
Réponse de Blackstone lodge and suits le 11 avr. 2024
Thank you for staying with us. we appreciate your feedback!

6/10 Satisfaisant

Taziree

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoy staying at this hotel because it is clean, nice place to stay, and has somewhat private hot tubs. I like the location; however my only complaint is that I wish they had a shuttle that operated earlier in the day. The shuttle to deadwood doesn’t start until 4 pm and runs until 1 am.
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 19 mars 2024
Thank you for your feed back!

10/10 Excellent

Matthew, Columbus

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and room was clean. Breakfast was excellent and made the stay a good one. Will be back in the future.
Séjour de 3 nuits en mars 2024
Réponse de Blackstone lodge and suits le 18 mars 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was the nicest ive experienced since ive been in Soith Dakota.
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 18 mars 2024
"We are really grateful and appreciate you taking the time to share your feedback with." Thank you for staying with us.

10/10 Excellent

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome place
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 18 mars 2024
Thank you for your feedback,we would like to see you back again

10/10 Excellent

ppoku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 17 mars 2024
Thank you for the feed back!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for our family
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 15 mars 2024
thank you for staying with us,we will be glad to see you again

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You will absolutely not find better for the price! Service is amazing!
Réponse de Blackstone lodge and suits le 14 mars 2024
Thank you for staying with us. we appreciate your feedback.

4/10 Médiocre

Sovanna

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Blackstone lodge and suits le 13 mars 2024
APPRECIATED YOUR FEED BACK!LET US KNOW IF WE COULD IMPROVE ON ANYTHING.

10/10 Excellent

Justina One

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean facility
Séjour de 1 nuit en mars 2024
Réponse de Blackstone lodge and suits le 2 mars 2024
Thank you for your feed back!

10/10 Excellent

ppoku

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love the breakfast and hot tub the most! Rooms are nice,comfy, and quiet.
Séjour de 1 nuit en février 2024
Réponse de Blackstone lodge and suits le 1 mars 2024
Thank you for your positive feedback. we are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 25 nuits en janvier 2024
Réponse de Blackstone lodge and suits le 27 févr. 2024
We are deeply appreciative of your review and the time you took to share your feedback.Thank you!

8/10 Bien

Denise

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great staff and comfortable room for the price the hot tubs and onsite dining and bar were nice. Unfortunately the ice is very dangerous in the back the building where the hot tubs and Parking are located. My husband hard a horrible fall on the property. Management was helpful and attended to the icy condition. Be safe everyone and enjoy this gem!
Séjour de 1 nuit en février 2024
Réponse de Blackstone lodge and suits le 24 févr. 2024
thank you for yourfeedback and sorry to hear your husband fell at the back of building ,we will try to make more safer during the ice there

10/10 Excellent

Ashaie

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the type of place you can go vacation at the staff was nice very helpfully the hotel was nice beautiful and quite for resting and the hotel itself had so much to offer
Séjour de 1 nuit en février 2024
Réponse de Blackstone lodge and suits le 24 févr. 2024
thank you for your feedback, we would like to see you again at our hotel