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Avis sur Days Inn by Wyndham Lawton

2 out of 5
Days Inn by Wyndham Lawton
601 Nw 2nd St, Lawton, OK

Avis

5,4
Note des voyageurs de 10 (Excellent), d’après 116 avis sur 646." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 646." "
Note des voyageurs de 6 (Satisfaisant), d’après 102 avis sur 646." "
Note des voyageurs de 4 (Médiocre), d’après 108 avis sur 646." "
Note des voyageurs de 2 (Horrible), d’après 219 avis sur 646." "

5,6/10

Propreté

6,2/10

Personnel et service

4,8/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,6/10

Écoresponsabilité

Avis

10/10 Excellent

Tammy

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was nice and quiet at night. Very clean
Séjour de 2 nuits en avril 2024

2/10 Horrible

Raquel

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty room stains on towels and bed sheets
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Horrible

Shannan

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Loud ALL night long. Horrible bed and horrible room
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience. We strive to provide a peaceful and comfortable stay for all our guests. Your feedback is valuable, and I assure you we'll address the noise issues and assess the condition of the beds and rooms to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

6/10 Satisfaisant

Teresita

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Close to shopping but breakfast was not good
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our location near shopping was convenient for you. However, we apologize for falling short of expectations with our breakfast offerings. Your comments are valuable, and we'll use them to make necessary improvements to ensure a more satisfying experience for our guests. We appreciate your input and hope to have the chance to provide you with a better breakfast experience in the future.

2/10 Horrible

nicholas, Elgin

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival I went to the room, the bathroom lighting, the bed lighting on the wall on the rigfht hand side, and the overheadlighting prior to the bathroom lights do not work. I addressed my concern with the staff prior to stepping out for the day. I was shunned because I interupted his phone call relating nothing to his job. I was informed it would be taken care of prior to my return; well without a doubt it was not even adressed. the door itself did not remain closed unless the dead bolt lock was in the on/functioning section. EVERY day I had t pack everything back into my car to ensure it was secured while i was away. I again returned to the front desk to inform the staff, I had no effective results. I requested to speak to manager but was never returmned a response. I ended up leaving the hotel; zero reimbursement or apology or anything. I travel ALL of the time as a Contract for Dept. of Defense, All I wanted was a safe secure evening with a functioning room. If you want that to, DO NOT STAY here. you will be ignored and shunned if you make any requests, very dissatidsfied and disappointed with the lack of concern and support. If i could post the videos and pictures you would stay away as well. Buyer be warned
Séjour de 5 nuits en avril 2024
Réponse de Sophia CSR le 26 avr. 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

4/10 Médiocre

Aaron

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bring extra toilet paper.
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 26 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Horrible

carolyn, PASADENA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You should not have included this terrible property for anyone to stay in!
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 26 avr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Médiocre

Deangelo

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When we got there our tv and phone didn’t work and heat did not worked, moved rooms and the fire alarm did not have a battery in it so it kept beeping.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Satisfaisant

Robersine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Bien

Lisa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
We were in an accident on our way to the hotel and I called and kept in touch with the person working up front and they were very friendly and tried everything they could to keep our room when we got there around midnight the person working at that time was not quite as friendly but I thank God we got checked in and got to go in and go to bed before my son's family day and graduation at the military base it was very quiet and pretty clean for the most part I would definitely stay again...
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 20 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Troy E

Voyage en groupe
Les points forts : Propreté
Turned out just fine. But I wouldn't want to be a single lady trying to stay there. It was kind of a rough neighborhood. Kind of a rough place
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 20 avr. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ivan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
Muy bien
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 13 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the highway and very affordable
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 9 avr. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Lynn

Voyage en couple
Les points faibles : Équipements
The Continental breakfast was a joke they had cheap granola bars that me and my wife couldn't eat and they substituted Orange juice for sunny D in a mini bottle everything was a joke
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 6 avr. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. However, I'm sorry to hear about your disappointing experience with the Continental breakfast. It sounds like the offerings didn't meet your expectations and fell short of what you were hoping for. It can be frustrating when accommodations don't align with what you were anticipating. If you have the opportunity, it might be worth providing feedback to the hotel management so they can address these issues and improve the experience for future guests.

4/10 Médiocre

Kim

Voyage en couple
Les points faibles : Propreté
It was a lot more run down than what the picture shows. I wouldn’t stay there again.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 30 mars 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Bien

Lorna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Christopher

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dried squished roach on the wall. Bathroom was a disaster. NO BREAKFAST!!
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 Bien

Tamara

Voyage en famille
Nunca pasaron a buscar la basura. Ni papel de baño. Trate de hablar con un empleado y me ignoro.
Séjour de 4 nuits en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Satisfaisant

Stephanie

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was subpar, but the area around is pretty decent shopping and eateries close by
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 11 mars 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Horrible

Luisa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The "complementary" breakfast was coffee, orange juice and a granola bar. Bed sheets were stained. Some staff were very rude. Bathroom sink was clogged. Only one kids channel on the TV. Overall it was a terrible stay. Definitely will not book again.
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 27 févr. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shampoo, coffees maker but no coffee
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 27 févr. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Carmen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was all horrible. There was nothing about our stay that was even ok other than we slept maybe a couple hrs a night comfortably. The lobby looked decent, but then around the building looked a mess, trash bags abandoned, when we walked into our room maybe 2 minutes later someone was jiggling the door knob thinking it was their room. there was stains all over the walls, the head board had marks like it had been splashed with liquid (unsure what kind), and then as if all that wasn’t enough or bad enough, there was cockroaches. They only provided 2 towels that had hair all over them and they never even tried to come clean the room even one time. WE STAYED 3 nights. This was the absolute worst stay at a days in we have ever had and honestly that was hard to beat. Also the phone didn’t even work. NEVER AGAIN!
Séjour de 3 nuits en février 2024
Réponse de Sophia CSR le 19 févr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Médiocre

Eric

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Leigha

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible! Save your money!
Its the worst place ever horrible, dirty, and they didnt have half the amenties the said they had. Dirty sheets with blood stain, looked like urine stains but covered it with a clean sheet, so you didnt figure it out until you were trying to get cozy. I went to three different rooms until i had to settle for the third, which i had to almost beg to get a different one.The floor was so dirty. No phones the smell was so strong after i started to get a headache i had to sit in my car to get fresh air. Honestly because i was through a third party hotels.com for booking they literally give a room that is unstayable..completely horrible experience.
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 15 févr. 2024
Dear Guest,Our Team apologizes for the inconvenience faced by you and never wants our guests to have a bad experience. We have discussed this issue with our management and we are committed to serving you better for your next stay.

2/10 Horrible

colene

Voyage en famille
Les points faibles : Propreté et personnel et service
horrible
do not stay here
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 1 févr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Cristen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 29 janv. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Médiocre

Althea

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Bed sound horrible, my brother tv wasn’t working.
Séjour de 2 nuits en janvier 2024
Réponse de Sophia CSR le 22 janv. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Bien

Cozzie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm glad it was available on this day. I could here the contractors leaving for breakfast. The room was up some stairs that i didn't feel safe because I'm elderly and handicap but at least it was the first room at the top of the stairs. No bedbugs. It was clean towels were thin but usable. Momma always say you get what you paid for. For the price it was great.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 18 janv. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

ALICIA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 18 janv. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bien

David E.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everyone was more than kind as well as helpful.
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Dear Guest,Thank you for your kind comments your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

2/10 Horrible

Travis

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
THE BREAKFAST THAT SHOWS ON THE PICTURES ARE DECENT BUT YOU GET ORANGE JUICE AND A GRANOLA BAR AND COFFEE AND THATS IT. THE BEDS ARE VERY UNCOMFORTABLE. THEY DO HAVE A NICE LOUNGE TO HAVE DRINKS.
Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 2 janv. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Bien

Jimmy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 19 déc. 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Horrible

Anjelica

Séjour de 2 nuits en décembre 2023
Réponse de Sophia CSR le 9 janv. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Bien

Victoria

Les points forts : Propreté
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 14 déc. 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Satisfaisant

Edna

Séjour de 4 nuits en décembre 2023
Réponse de Sophia CSR le 14 déc. 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

6/10 Satisfaisant

Tawana

Séjour de 3 nuits en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Jose

Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 23 déc. 2023
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 28 nov. 2023
Dear guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Sophia CSR le 19 nov. 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Satisfaisant

Daniel

Séjour de 4 nuits en novembre 2023
Réponse de Sophia CSR le 6 déc. 2023
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Horrible

Curtis

Séjour de 1 nuit en novembre 2023
Réponse de Sophia CSR le 30 nov. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Horrible

Caroline

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was disgusting. There was a burn hole in our bed, the light switch next to the door did not work, the mattress was thin as if it was a cot and no comforter, just a fan fleece blanket under a sheet, it wreaked of fried chicken and Chinese food. You know it’s going to be terrible when a sign is placed at the front desk recommending others to check the rooms prior to purchasing — I did not see this sign but was told about it from someone else after already paying. We did not stay here after looking at the room and they refused us a refund so I disputed it with my bank because the manager is greedy.
Séjour de 3 nuits en novembre 2023
Réponse de Sophia CSR le 8 nov. 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Horrible

wiley

Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 26 nov. 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

PowerTurtle

Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 19 nov. 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Bien

Donald

Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Horrible

Sabrina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing rooms
The experience my family and I had was very horrible. Arriving at check in was an issue. The rooms that were reserved were not the rooms we were giving. The rooms were not clean when we arrived and we had to wait 30 minutes or more before we could get in the rooms. The sheets that were on the bed has holes in them. The bathroom in one of the rooms had blood on the floor and roaches in the room. The television in the other room that was giving to us didn’t work upon arrival and there had a maintenance guy to come in to fix the tv. Upon making the reservations we were informed that their would be a continental breakfast and the only thing that was offered was coffee and a granola bar. I would not recommend anyone to reserve a room here at all.
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Horrible

Chanda

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
NEVER AGAIN
Horrible!! Would not recommend and would never again! Everyday something went wrong with the room. Day one the tv didn’t work it took maintenance about 3 hours to get it to work, day two the door wouldn’t close… maintenance claimed it was fixed but more like a bandaid because the issue was still there you just had to lift the door to close it.. next day the top lock was coming off so I was practically locked in the room.. another 2-3 hours for repair. And it was def giving one of those low budget hotels where people live… horrible experience.
Séjour de 3 nuits en octobre 2023
Réponse de Sophia CSR le 31 oct. 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

6/10 Satisfaisant

Carla

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

2/10 Horrible

Terry

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is awful. I stay at lower tier hotels all the time all over the USA. This is a never stay again
Séjour de 2 nuits en octobre 2023
Réponse de Sophia CSR le 27 oct. 2023
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.