Déjeuner et dîner servis sur place, spécialités Cuisine locale

Avis sur Swiss Lodge Hotel Bernerhof Wengen

1 out of 5
Swiss Lodge Hotel Bernerhof Wengen
Wengiboden 1398b, Lauterbrunnen, BE

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 63 avis sur 250." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 250." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 250." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 250." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 250." "

7,8/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Jocelyne

Séjour de 2 nuits en mars 2023

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
La chambre est minuscule et pas de salle de bain. C'est juste un espace fermé contenant une douche et les toilettes, le lavabo est situé dans la chambre. bien qu'il n'y ait pas eu de client, nous étions les seuls, nous avons bénéficié de cette chambre équipé d'un minuscule balcon.
Séjour de 2 nuits en juin 2020

4/10 Médiocre

Rhéal, Montréal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pas de shampoing ni de savon mis en disponibilité Etats des lieux(douches) laissant a désiré, très petit Cependant le prix du séjour était cependant bas
Séjour de 1 nuit en juillet 2018

8/10 Bien

Xavier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2018

8/10 Bien

Deborah

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Simple but pleasant
Simple old-fashioned hotel without modern conveniences - i.e. elevator, private bathroom, but ok for one night and for the price. Nice views of the church and mountains from the bedroom window. We thought the breakfast too expensive but discovered the next morning there was nowhere to go for a coffee and croissant, so had to get something at the station. Negative point was the smell of canine visitors in the halls and staircase.
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Hôtel agréable, bien situé
Dommage que le wifi soit payant: au prix des chambres, c'est un peu mesquin

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wochenende in Wengen
Hotel im Zentrum von Wengen. Keine 5min vom Bahnhof entfernt. Sehr freundliches Personal. Preis-Leistung ist sehr gut. Reichhaltiges Frühstücksbuffet mit sehr feinem Brot für nur 12.- pro Person. Wir kommen gerne wieder.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Rezeption le 15 janv. 2024
Wir freuen uns über Ihre Bewertung und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay for skiing
Full of character, perfect location, very friendly staff, rooms made up daily. Fantastic breakfasts and the food in the restaurant in the evening was great. Handy ski/boot room which was warm and easy to access
view from the room
Séjour de 6 nuits en décembre 2023
Réponse de Hotel Reception le 15 janv. 2024
Thanks Michael for your lovely review. We hoep to greet you again soon. Thanks for choosing Hotel Bernerhof.

10/10 Excellent

karina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfectly located hotel with a magnificent view. We stayed in Grindelwald last year and I loved Wengen more. Delicious food at their restaurant, super friendly staff, comfy rooms…everything was perfect.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Reception le 26 déc. 2023
Thanks for your lovely comments. We really hope to see you again in the future. Merry Christmas and a Happy New Year.

8/10 Bien

Kashif

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a unique experience for me as I was staying at this alpine village for the first time. Quite as it can be and beautiful. Hotel’s character is worth the experience and price was unmatched, perfect value for money.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Jelte

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

10/10 Excellent

samantha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was lucky to find this lovely hotel in a prime location within the Jungfrau region - at an affordable price (when all other hotels were charging much more). My room was clean, cosy and comfortable. Wonderful staff, friendly and very helpful. I felt at home there. The only downside was the thin walls. It was only really noticeable on my third eve/night. The place is absolutely great value for money despite this.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Madeline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely wonderful! First time in Switzerland and couldn’t have stayed at a better place. Highly recommend!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Clarissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and nice staff

10/10 Excellent

Barney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, extremely helpful. Internet inconsistent but no real problem.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Lourdes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is small but clean. We stayed for 2 nights and are out most of the time so we only are there to sleep. We had breakfast at the restaurant with basic options. Service was good.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Reception le 30 sept. 2023
Thanks very much for your review. We hope you enjoyed your stay in Wengen.

8/10 Bien

Jennifer, Woodside

Voyage en famille
Les points forts : Propreté
The property was low budget friendly but the bathrooms need to be updated. Good for the price though.
Séjour de 5 nuits en septembre 2023
Réponse de Hotel Reception le 28 sept. 2023
Thanks for your kind review Jennifer. Yes we would love to invest in the bathrooms - on a steady trajectory post-Covid, but we do hope one day it can be acheived. All the best.

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023
Réponse de Hotel Reception le 30 sept. 2023
Thanks for your rating. Hope you had a great time in Wengen.

10/10 Excellent

Mary

Séjour de 2 nuits en septembre 2023
Réponse de Hotel Reception le 27 sept. 2023
Thanks for the 10 out of 10 Mary! Glad you enjoyed your stay.

8/10 Bien

kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to get around
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Reception le 27 sept. 2023
Thanks for taking the time to review. Hope you enjoyed Wengen.

8/10 Bien

Michelle

Séjour de 4 nuits en septembre 2023
Réponse de Hotel Reception le 27 sept. 2023
Thanks for satying with is Michelle.

8/10 Bien

Keillyoh, Musashino

Voyage en famille
Les points forts : Propreté et personnel et service
部屋の照明が間接照明のみで全体的に暗いです。
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Reception le 30 sept. 2023
Thank-you we will make a note of this when we are improving the lighting. Many thanks for taking the time to review.

10/10 Excellent

julia irene

Séjour de 4 nuits en août 2023
Réponse de Hotel Reception le 26 déc. 2023
Thanks for taking the time to review.

2/10 Horrible

Chieh

Séjour de 2 nuits en août 2023
Réponse de Hotel Reception le 30 sept. 2023
We hope we could have helped improve your stay had you mentioned to us any problems. Hoping you enjoyed your time in Wengen otherwise.

6/10 Satisfaisant

Satyanarayana

Voyage en famille
Les points forts : Personnel et service
Carrying luggage 4 floors was an issue. I understand that there are no air conditioners in ski area and this hotel doesnt have fans either
Séjour de 4 nuits en août 2023
Réponse de Manager le 30 août 2023
We are very sorry for your unhappiness.We are the very lowest budged hotel in town. We can and dont offer all those services. Sorry again.

8/10 Bien

Aazon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The 3 bed room was really tiny but a clean shared bathroom was a big plus for us. Located just 5 mins walk from Wengen station, it’s very convenient!
Séjour de 4 nuits en août 2023
Réponse de Hotel Reception le 26 août 2023
We are really grateful you took the time to review. Thanks for staying with us in Wengen.

10/10 Excellent

Sanjeev

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place is nice, but it netiher has lift nor a big washroom. However, it is situated at a nice place and easily reachable from the train station.
Séjour de 2 nuits en août 2023
Réponse de Hotel Reception le 26 août 2023
We woudl love a lift! But sadly we cannot have one. Thanks for taking the time to review the hotel and we hope you come again.

10/10 Excellent

Sanjay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the views. Friendly staff and all necessary aminities.
Séjour de 2 nuits en août 2023
Réponse de Hotel Reception le 26 août 2023
Thanks for taking the time to review. I really hope you enjoyed your time in Wengen.

8/10 Bien

Bianca

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay. The room is good and the bathrooms is tiny but functional. We had a nice balcony which is great but there also is a common terrace. The restaurant is a wonderful choice for a meal too. Everything is within walking distance and the views are unparalleled. The staff is very friendly and helpful.
Séjour de 2 nuits en août 2023
Réponse de Hotel Reception le 15 août 2023
Thanks Bianca for your review. We are glad you enjoyed your stay and hope to welcome you again in future.

8/10 Bien

Sequoia C

Voyage en famille, Voyage en groupe
Les points forts : Propreté et personnel et service
Very simple place to sleep
It's a very simple room. Beds, a sink, and not much else. The town itself if cute, but doesn't have a ton to do in it--obviously, the attractions is the stuff nearby, via train or hikes. Bathrooms are shared but kept very clean. One (physical) key per room, so everyone has to go places together and return together. Rooms are so small, you won't really want to spend much time in the hotel.
Séjour de 3 nuits en août 2023
Réponse de Hotel Reception le 11 août 2023
The Basic Tourist Rooms have a shared bathroom so yes very simple for the price, but we hope to offer key solutions in future. Have a safe travel onto your next location.

10/10 Excellent

Sheau Yun

Séjour de 3 nuits en août 2023
Réponse de Hotel Reception le 15 août 2023
Thanks for the 10/10!

8/10 Bien

Regina

Les points forts : Propreté
My room was clean and no frills. Check in was easy and the rosti at the restaurant ended up being worth the long wait. The hotel has a fine five restaurant and I also appreciated that the froth desk clerks recommended good alternative hikes with great views away from the long lines and crowds. This hotel is a good option for those on a vacation pr even work budget.
Séjour de 2 nuits en août 2023
Réponse de Hotel Reception le 15 août 2023
Thank-you for your review. We were happy to welcome you.

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Traditional hotel centrally located & great hosts
Traditional hotel in good location. Wengen is not big, so everything is close. Great hosts. Room was spacious with a nice balcony with snow capped mountains as a view. Weird shower and toilet set up in room. Like out of a campervan.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 11 août 2023
Great photos Peter! Thank-you. Glad you had a great time in Wengen.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Reception le 1 août 2023
Thanks for choose Hotel Bernerhof.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful!
Best hotel! Beautiful view off back patio. Restaurant was amazing!! Get the raclette and sit in a window seat!
Séjour de 1 nuit en juin 2023
Réponse de Hotel Reception le 26 juil. 2023
Thank you for your review Eric, so glad you had a great experience. Merci Vilmal.

10/10 Excellent

Eamon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent value for money and beautiful views of the mountains around Wengen. The key situation (outside and inside keys) is a little strange though and the check-in times are quite limited.
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Reception le 27 juil. 2023
Thanks for your comments Eamon, the keys have been here longer than I have :-) one day we may change, but it's quirky and works well to prevent people loosing keys (which happens a lot! We have even found them hanging in trees in Interlaken!)We hope to extend check-in times one day by a more digital style check-in , but for now we try to work to our best ability within the budget price of the property. We do hope that you can visit Wengen again in future. Many thanks.

10/10 Excellent

Eric

Séjour de 3 nuits en juillet 2023
Réponse de Hotel Reception le 11 août 2023
Thank-you for choosing Hotel Bernerhof.

8/10 Bien

Wenxiang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There wasn’t any AC, but since the location was up in the mountains, the room doesn’t get too hot. The bathroom was indeed small, there is a public refrigerator, the rooms are not the most soundproof, and there are no elevators. These are somethings to keep in mind. What I liked was that you can borrow a kettle from the reception, and the reception lady was very nice. There is also free tea and coffee at the lobby area. Great view from the room and excellent location in the town. Pretty good for its price. Wengen is also a little nice town with easy transportation via train.
Réponse de Hotel Reception le 18 juil. 2023
Good morning and thanks for your review. We do have a few things we would love to improve over time and hopefully now tourism is getting back to pre-2020 Covid rates, we are confident we can continually imrpove our services. We are so glad you chose Hotel Bernerhof and hope you can visit again soon. Merci Vilmal.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property only accessible by train. Glorious little town right outside the hotel doorway.
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Reception le 14 juil. 2023
Thank you very much for your review. We are so glad you enjoyed your time in Wengen.

10/10 Excellent

Niel

Voyage en famille avec de jeunes enfants
Friendly service. Clearly indicated the property details
Séjour de 2 nuits en juillet 2023
Réponse de Hotel Reception le 14 juil. 2023
Thanks for your review, your were very welcome in our hotel. Have a safe onward journey.

2/10 Horrible

SAI

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
To start on the positive note, this place is at the best location, just 5mins walk from the station and beautiful views on the front. Now to the bad parts. Checkin is only allowed between 4-6pm.I was told to pay extra 50CHF if I come later. Zero amenities in the room, not even a fan for summer months. No coffee maker or refrigerator in room, a kettle can be borrowed with a 20CHF deposit. No elevators. No safety grills on windows which are completely open, this could be dangerous with little kids. The toilet is ridiculously tiny.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 14 juil. 2023
Mr Ganesh,Such a shame your felt the need to raise these issues after leaving us and not speaking to us in person.Rooms have window bars and balconies that meet Regulations in Switzerland. We are the one of the most economic hotels in Wengen and are listed as a Swiss Lodge. We also clearly indicate that we do not have a lift as unfortunately as the chalet was built in 1908 we are unable to gain permission to install one. We cannot offer fans in all rooms as the electricity consumption to the older builder would mean full black-out every night if everyone turned on a fan and or kettles. We offer Kettles with a deposit for this reason, and you had free use of the reception kettle facitlity to all guests. There is a communal fridge in reception that was explained to you as well for guest use. We operate a check-in facility from 14:00-18:00 which is listed and have to make arrangements for staffing to accomodate late check-ins. These times are on our property website and was communicated to you on a number of occasions. We will be confirming all our safety arrangements with Expedia and thank-you for highlighting these to them so that we can confirm that we meet regulation and compliance in order to reassure our future guests. Our toilet facilities are small and again we are unable to change them currently due to planning restrictions set by the local authority. Next time, do feel confident to speak directly with us. Kind regards,Hotel Reception, Hotel Bernerhof

8/10 Bien

Jason

Voyage en couple
Les points forts : Propreté et personnel et service
Expedia and hotel website both had incorrect check-in time. A fan in the room would have been nice.
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 15 juil. 2023
Thanks Jason, we are today doing a full research on the Expedia sites and updating everything as we speak. Thanks for feedback, we would love fans in all the rooms and/or aricon, but our electricity supply just can't cope. One day hopefully!Thanks again for choosing Hotel Bernerhof.

10/10 Excellent

Feng

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 21 juin 2023
Thank-you so much for your review. We are so glad you chose Hotel Bernerhof and hope you come again. Merci vilmal!

10/10 Excellent

Jennifer

Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 18 juil. 2023
Thanks for staying with us Jennifer. We hope to see you again soon!Merci Vilmal

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect room in the center of town! The staff was great, and I was able to walk right out the front door onto the best hikes I've ever done in my life!
Séjour de 2 nuits en juin 2023
Réponse de Hotel Reception le 15 juil. 2023
Thanks John, so glad you enjoyed all the delights of Wengen. Hope you can come again soon. Thanks,Hotel Bernerhof

8/10 Bien

Prerna

Séjour de 3 nuits en juin 2023
Réponse de Hotel Reception le 18 juil. 2023
Thanks for your rating. We afre so glad you chose to stay with us. Do come again soon. Merci Vilmal

8/10 Bien

Marianne

Voyage en couple
Les points forts : Propreté et personnel et service
We stayed at the Bernerhof for 3 nights ... the views were awesome ... the staff was fabulous ... the bed was good ... walking to the 3rd floor (in Canada it would be the 4th) daily was not so great. Dated rooms but comfy.
Séjour de 3 nuits en juin 2023
Réponse de Hotel Reception le 18 juil. 2023
Thanks Marianne for your kind words. Oh we wish we had an elevator - especially housekeeping :-) but sadly due to our age we can't. We hope you can come again in future and see our continual improvements. Merci Vilmal

10/10 Excellent

Larry

Les points forts : Propreté et personnel et service
Hotel dated but close to train station.
Séjour de 3 nuits en mai 2023
Réponse de Hotel Reception, Hotel Bernerhof. le 3 juin 2023
Thanks for your visit. We appreciate that the hotel does require some updates, but we like to welcome you into the "family" and hope that hot water,cleanliness, good food and great location can help towards a comfortable stay. Thank you very much for choosing Hotel Bernerhof and we hope you had a great time in Wengen.Hotel Reception, Hotel Bernerhof.

8/10 Bien

Natalie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mitarbeiter waren sehr freundlich, man kann auch schon vor ab des einchecks kommen.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Cristina

Séjour de 1 nuit en décembre 2022