Avis sur DoubleTree by Hilton Hotel Laurel
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD
Avis
8,0
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
4 sept. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Kristine L le 6 sept. 2023
Good evening Jacques. I sincerely apologize your stay was not seamless due to the opportunity you mentioned. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I hope we can do business again and if so I would like for you to think of me as your personal contact at the hotel if you need anything at all.
8/10 Bien
Daniel
Voyage en famille
25 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Réponse de nlyn le 26 août 2023
Daniel,I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future
8/10 Bien
francine
Voyage en couple
3 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
francine
Séjour de 1 nuit en mai 2023
Réponse de NLYN le 6 juin 2023
Francine-Thank you for being a Hilton Honors member and for taking a moment to share your experience. I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to Doubletree by Hilton Laurel in the not too distant future!
10/10 Excellent
Normand
29 déc. 2022
Normand
Séjour de 1 nuit en décembre 2022
10/10 Excellent
Jacques, LaSalle
5 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacques
Séjour de 1 nuit en février 2022
Réponse de General Manager le 9 févr. 2022
Jacques, thank you for your review of your stay at DoubleTree Laurel. We are so happy to hear our staff was warm and welcoming. We hope to welcome you back soon for another stay!
Warm Regards,
General Manager
10/10 Excellent
pascal
18 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pascal
Réponse de General Manager le 20 févr. 2017
Pascal, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Laurel.
Regards,
General Manager
4/10 Médiocre
Claudia
Voyage en famille avec de jeunes enfants, Voyage en famille
27 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 3 nuits en mai 2024
8/10 Bien
Oumar
27 mai 2024
Les points forts : Propreté, personnel et service, équipements
Oumar
Séjour de 3 nuits en mai 2024
10/10 Excellent
Ilia
24 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Ilia
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Dear llia,We are delighted to read your review of DoubleTree by Hilton Hotel Laurel. We enjoy providing our guests with everything they need for a perfect stay, including our clean and comfortable rooms. We also appreciate knowing you were able to enjoy a freshly baked cookie that we offer to our guests. It was our pleasure hosting you, and we hope to see you again whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Gbohunmi
23 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Gbohunmi
Séjour de 4 nuits en mai 2024
Réponse de Manager le 25 mai 2024
Dear Gbohunmi,Thank you for the great rating! It is great to know you enjoyed your time with us. We strive to provide everything needed for the perfect getaway, business stay, or family vacation and we are glad that we met your expectations! All of us here at DoubleTree by Hilton Hotel Laurel look forward to your next visit.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Robert
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mai 2024
Réponse de Manager le 20 mai 2024
Dear Robert,Thank you for choosing us and for the great rating despite the noise issue from the neighboring room. We sincerely apologize for any impact on your comfort and sleep. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are glad that you had a great stay with us overall and we hope you will consider us for a quiet and peaceful stay on your next visit to Laurel.Sincerely,Natacha LynDirector of Rooms
2/10 Horrible
Ismail
19 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ismail
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Dear Ismail, We appreciate you choosing our hotel for your visit to Laurel. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Natacha LynDirector of Rooms
4/10 Médiocre
Karmen
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Karmen
Séjour de 3 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Dear Karmen,Thank you for choosing us for your visit to Laurel. Please accept our apologies for the condition of your room when you arrived. We place great emphasis on maintaining fresh and clean accommodations; therefore, we regret this was not your experience. Everything we do aims to provide our guests with an outstanding stay, and we would welcome another opportunity to show you our dedication. Thank you again, and we wish you all the best with your travels.Sincerely,Natacha LynDirector of Rooms
6/10 Satisfaisant
Victor
6 mai 2024
Victor
Séjour de 1 nuit en mai 2024
Réponse de Manager le 26 mai 2024
Dear Victor,We appreciate you taking the time to share your feedback on your recent stay. While we're glad to hear that your overall experience was pleasant, we strive for perfection in every aspect of our guests' visits. If we fell short of this standard during your stay, we sincerely apologize. Your satisfaction is our utmost priority, and we are committed to exceeding your expectations on your next visit. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to provide you with the exceptional experience we aim to deliver.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Portia
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Portia
Séjour de 1 nuit en mars 2024
Réponse de Manager le 10 mai 2024
Dear Portia,Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with most aspects of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Ernest, FORT WORTH
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernest
Séjour de 1 nuit en avril 2024
Réponse de Manager le 26 avr. 2024
Dear Ernest,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel for your overnight stay in Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Derrick
22 avr. 2024
Derrick
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 mai 2024
Dear Derrick, It is wonderful to know you enjoyed everything about your time at our hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your fabulous rating, and we hope you host you again soonSincerely,Natacha LynDirector of Rooms
8/10 Bien
Sean
Voyage en couple
16 avr. 2024
Sean
Séjour de 1 nuit en avril 2024
Réponse de Manager le 16 avr. 2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Jorge
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 1 nuit en mars 2024
Réponse de Manager le 13 avr. 2024
Dear Jorge,We want to thank you for choosing to stay with us at DoubleTree by Hilton Hotel Laurel. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to Laurel. Have a wonderful day, and travel safely.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Judy
8 avr. 2024
Judy
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Daniel
6 avr. 2024
Daniel
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Carolin
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolin
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Carolin, We are delighted with your fantastic review! It's wonderful to know that you enjoyed so much about your time at DoubleTree by Hilton Hotel Laurel. We look forward to serving you again in the future.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Qingxin, Syosset
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Qingxin
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Qingxin, We are happy you had a lovely stay at DoubleTree by Hilton Hotel Laurel! Thank you for sharing your review with us. We look forward to hosting you again soon for an even more wonderful experience.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Genny
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Genny
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 7 avr. 2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms
6/10 Satisfaisant
victor, lewisville
Voyage en famille
4 avr. 2024
victor
Séjour de 4 nuits en mars 2024
Réponse de Manager le 4 avr. 2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Austin
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Austin
Séjour de 1 nuit en mars 2024
Réponse de Manager le 4 avr. 2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Oluwakemi
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oluwakemi
Séjour de 2 nuits en mars 2024
Réponse de Manager le 1 avr. 2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Rene
27 mars 2024
Rene
Séjour de 2 nuits en mars 2024
Réponse de Director of Rooms le 16 avr. 2024
Dear Rene, On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Jorge Luis
Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge Luis
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 26 mars 2024
Thank you
10/10 Excellent
Geno, Olney
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geno
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 18 mars 2024
Great-Many thanks!
10/10 Excellent
Alison, Berea
17 mars 2024
Les points forts : Personnel et service
Alison
Séjour de 1 nuit en mars 2024
Réponse de NLyn le 18 mars 2024
Great-Many thanks!
10/10 Excellent
Karen
Voyage en couple
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mars 2024
Réponse de Manager le 11 mars 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms
2/10 Horrible
MICHAEL
3 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MICHAEL
Séjour de 2 nuits en mars 2024
Réponse de Manager le 4 mars 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Liza
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liza
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms
10/10 Excellent
Dorian
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorian
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms
10/10 Excellent
henry
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
henry
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms
10/10 Excellent
Carolina
20 févr. 2024
Les points forts : Propreté et personnel et service
Carolina
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms
10/10 Excellent
YENECk
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
YENECk
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Yeneck,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
tavin
Voyage en famille, Voyage en groupe
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tavin
Séjour de 2 nuits en février 2024
Réponse de Manager le 18 févr. 2024
Dear Tavin,Thank you for the wonderful rating for DoubleTree by Hilton Hotel Laurel. We are very delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
Joseph
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms
2/10 Horrible
MD AL AMIN
14 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MD AL AMIN
Séjour de 2 nuits en février 2024
Réponse de Manager le 18 févr. 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
horace
Voyage d’affaires
14 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
horace
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms
6/10 Satisfaisant
MW
13 févr. 2024
MW
Séjour de 1 nuit en février 2024
Réponse de Manager le 18 févr. 2024
Dear MW,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Laurel. It was our pleasure accommodating you. We hope you will make DoubleTree by Hilton Hotel Laurel your home away from home whenever your travels bring you to our area.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Paris
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paris
Séjour de 2 nuits en février 2024
Réponse de Manager le 12 févr. 2024
Dear Paris,Thank you for staying at our hotel and for posting your experience. We were pleased to read you enjoyed your overall stay with us. However, we apologize for any issues you experienced at breakfast. We will certainly share your observations with the appropriate individuals, and we hope to have another opportunity to welcome you back soon.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Elena
Voyage en groupe
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elena
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms
8/10 Bien
Joan
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joan
Séjour de 1 nuit en février 2024
Réponse de Manager le 5 févr. 2024
Dear Joan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel Laurel; we hope to see you again soon.Sincerely,Natacha LynDirector of Rooms
10/10 Excellent
yuhang
3 févr. 2024
Les points forts : Propreté
yuhang
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 5 févr. 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms
2/10 Horrible
Alonzo
2 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alonzo
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 5 févr. 2024
Dear Alonzo,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms
8/10 Bien
Susan
Voyage en couple
30 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en janvier 2024
Réponse de NLyn le 30 janv. 2024
Thank you-
10/10 Excellent
Georgette
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Georgette
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 29 janv. 2024
Dear Georgette, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Laurel. We look forward to welcoming you back on your next visit! Sincerely, Natacha Lyn Director of Rooms