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Avis sur The Signature at MGM Grand (All Suites)

4.5 out of 5
The Signature at MGM Grand (All Suites)
145 East Harmon Avenue, Las Vegas, NV

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 968 avis sur 1587." "
Note des voyageurs de 8 (Bien), d’après 345 avis sur 1587." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1587." "
Note des voyageurs de 4 (Médiocre), d’après 70 avis sur 1587." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1587." "

9,2/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Mélanie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
C’était notre 4e fois à cet hôtel. Nous avons choisi d’y retourner car notre expérience des fois précédentes était parfaite. Cependant, cette fois, nous avons trouvé que la qualité de la chambre avait diminué au fil des ans… matelas très inconfortable et literie défraîchie…
Séjour de 3 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samer, Montréal

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peu d’options de restauration
Séjour de 5 nuits en mars 2024
Réponse de Signature Managment le 6 mars 2024
Good afternoon,Thank you for taking the time out of your day on leaving us your review. We appreciate your feedback. Best Regards,Signature Management

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en février 2024
Réponse de The Signature Hotel Managment Team le 24 févr. 2024
On behalf of all of the team members here at The Signature, we would like to thank you for this great review! We are thrilled that you enjoyed your experience!

10/10 Excellent

Marc-André

Séjour de 3 nuits en décembre 2023
Réponse de Signature Managment le 14 déc. 2023
Good evening,Thank you for your high rating! We hope to see you soon again here at the Signature.Best Regards,Signature Managment

2/10 Horrible

Alcide

Séjour de 1 nuit en octobre 2023
Réponse de Signature Managment le 17 nov. 2023
Good evening,Thank you for taking the time out of your day to leave us your review. May we kindly ask what it would take for us to receive a higher rating from you. We're always happy to hear out guest's feedback.Thank you,Signature Managment

10/10 Excellent

Lise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je recommande
Séjour de 7 nuits en septembre 2023
Réponse de The Signature Hotel Managment Team le 10 sept. 2023
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

8/10 Bien

vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pas mal
trop long pour récup la chambre.
Séjour de 4 nuits en mai 2023
Réponse de The Signature Management Team le 22 mai 2023
Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again.

10/10 Excellent

Raynald

Séjour de 2 nuits en avril 2023
Réponse de The Signature Team le 20 mai 2023
Good afternoon,Thank you for giving us a 5 out of 5 rating! We hope to see you soon again here at The Signature.Best Regards,The Signature Team

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking gratuit, mais uniquement avec Vallet. Temps interminable pour récupérer la voiture. Plus de 20 minutes
Séjour de 2 nuits en novembre 2022
Réponse de Agustin Acosta le 19 nov. 2022
Thank you for providing this valuable feedback.

10/10 Excellent

Benoit

Séjour de 4 nuits en octobre 2022

6/10 Satisfaisant

benoit

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
only one pool open and 2 closed
Séjour de 5 nuits en septembre 2022
Réponse de Agustin Acosta le 1 oct. 2022
Please accept our apologies on the behalf of the entire Signature staff.

10/10 Excellent

ARLETTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER A TOUT POINT DE VUE JE LE RECOMMANDE FORTEME
Séjour de 2 nuits en octobre 2021
Réponse de The Signature at MGM Grand Management Team le 14 oct. 2021
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Mele

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great
Séjour de 2 nuits en mai 2024
Réponse de The Signature Management Team le 22 mai 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Trey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely
Séjour de 2 nuits en mai 2024
Réponse de The Signature Management Team le 21 mai 2024
On behalf of all of the team members here at The Signature, we would like to thank you for this great review! We are thrilled that you enjoyed your experience!

10/10 Excellent

Mackenzie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had excellence all around, will return in the future
Séjour de 1 nuit en mai 2024
Réponse de The Signature Team le 19 mai 2024
Thank you so much for your recognition! Until the next time!

10/10 Excellent

MARY JANE

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place and service. We enjoyed our stay. Definitely will go back.
Séjour de 1 nuit en mai 2024
Réponse de The Signature Team le 19 mai 2024
Thank you so much for your recognition! Until the next time!

10/10 Excellent

Lee

Séjour de 3 nuits en mai 2024
Réponse de The Signature Team le 19 mai 2024
Thank you so much for your recognition! Until the next time!

2/10 Horrible

Sandra

Les points faibles : Propreté et équipements
There was very dirty streaks across the table, sofa and the chair had water or (something else) stains, the pull out couch was out of date and very uncomfortable (grandparents had one similar In the 1980’s) unsanitary would be an understatement. If I had to guess I would say there may have been children in the room just prior to us checking in but clearly it was not cleaned properly or even close for that matter. The king size bed had springs so squeaky that rolling over would wake you up. So I went out to the parking lot and stayed inside my vehicle. I won’t be staying at this resort in the future. I made a video as well, because I am going to be requesting a refund, and I think it is well deserved.
Séjour de 1 nuit en mai 2024
Réponse de The Signature Management Team le 21 mai 2024
Thank you for your feedback regarding your recent stay. Please afford us the chance to apologize for any shortfalls that hampered your experience. Please rest assured that we have documented your feedback and will relay it to the appropriate team for additional review. We appreciate you bringing this to our attention and hope you will consider visiting us again. Thank you.

8/10 Bien

Kelvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to stay, close enough to The Strip but not that close! The kitchenette facilities give flexibility and comfort. Pool area is good. Access to all the MGM facilities is a bonus.
Séjour de 7 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 17 mai 2024
Good evening,Thank you for your great review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kitchenettes highly convenient and useful. Amenities and access to MGM grand convenient. Best of both worlds.
Séjour de 7 nuits en mai 2024
Réponse de Signature Managment le 16 mai 2024
Good morning,Thank you for your great review! We hope to see you again soon here at The Signature.Best Regards,Signature Managment

6/10 Satisfaisant

Jeff, SYDENHAM

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We original were booked in a delux suit with mountain view balcony when we checked in they said they can update our room for 80 dollars a night seeing it was our wedding we took the upgrade however the area thecwasher is in was filthy no one has cleaned that space in a long while also when we asked for room clean they made the bed .. our coffee pot was left dirty and old coffee filter in , I cleaned my own bathtub daily as they did not , I actually did more cleaning than i expected and we natually keep our rooms clean. Very dissapointed as I felt we were taken advantage of as tourist. It was unfortunate .
Séjour de 4 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sai Harika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Signature Managment le 15 mai 2024
Good afternoon,Thank you for your 5 out of 5 rating! We hope to see you again soon here at The Signature.Thank you,Signature Management

10/10 Excellent

Chris, Methley

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent non-smoking option for staying in Vegas. Large clean rooms and easy to walk to the main MGM Grand. Only thing to note is that there is an extra charge of $9 per bottle of water that they make available in the room for guests so don't makebthe mistake of not reading the label!
Séjour de 6 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the tub in the room. I wish pool 1 was open instead of having to go down to pool 2
Séjour de 3 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edward, Canyon Country

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful spot!! I love how it’s close to MGM and the strip but not in it. Makes it the perfect spot to stay when in Vegas, it’ll be my go to now. Beautiful spacious rooms, quiet and more family oriented which is nice.
Séjour de 2 nuits en mars 2024
Réponse de The Signature Management Team le 13 mai 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

10/10 Excellent

Rupinder Kaur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

gloryllie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Signature Hotel Managment Team le 15 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very easy to get around. Great location with clean rooms.
Séjour de 3 nuits en mai 2024
Réponse de The Signature Management Team le 12 mai 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 Excellent

Allison

Séjour de 3 nuits en mai 2024
Réponse de The Signature Management Team le 13 mai 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Alfredo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de The Signature Management Team le 13 mai 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

8/10 Bien

Uttama, Mumbai

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall good
Séjour de 2 nuits en mai 2024
Réponse de The Signature Hotel Managment Team le 11 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de The Signature Management Team le 12 mai 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

Stanley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Staff was Professional and friendly. The suites where clean and comfortable. We will be back. We come to Las Vegas often, this was definitely one of best stays.
Séjour de 4 nuits en mai 2024
Réponse de Signature Managment le 10 mai 2024
Good afternoon,Thank you very much for your review! We look forward to seeing you again soon here at the Signature. Best Regards,Signature Management

4/10 Médiocre

Brent

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No automatic drapes ! Very far from food and casino
Séjour de 4 nuits en mai 2024
Réponse de Signature Managment le 10 mai 2024
Good afternoon,Thank you for your review. We're sorry to hear that we didn't have your preferred preferences here at The Signature. Thank for staying at our hotel.Best Regards,Signature Management

6/10 Satisfaisant

Chariti, San Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It's clean and a break away from the strip but SOOOO close to walk. There's a tunnel walkway to MGM Grand. Very easy. We were put into an ADA room, which had some small issues in the bathroom. Also, the space between the bottom of the bathroom door and the tile floor is about 1.5 inches.... ZERO #2 privacy. Because it's ADA and everything is setup for that, the closet rod was 4 feet from the floor. My long dresses couldn't be hung. Not the room I'd pick but the room we got, perhaps from getting a too cheap package through Expedia. The fold out couch was used and it was very comfy. There is no substantial food on property. They have kitchenettes. Very close walk to target for water. Water in room is $9 per bottle. Has fridge that works. Overall, it's ok.
Séjour de 3 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 10 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Bernard W. Cicirelli,

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little difficult checking in because the reservation was made through E x p e d i a.
Séjour de 4 nuits en avril 2024
Réponse de The Signature Hotel Management Team le 8 mai 2024
Good Morning,Thank you for choosing The Signature for your recent stay. We apologize for any delays during the check in process. We hope that our front desk team was able to rectify the situation in a timely manner. We thank you for your feedback and hope so see you again in the near future.Thank You,

8/10 Bien

Jeffrey

Was the first time in Vegas good experience
Séjour de 4 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 5 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wilfrid Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the quiet and the no-smoking Having the in door walk way between the towers and main hotel is excellent.
Séjour de 5 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 2 mai 2024
Thank you for taking the time to share your experience at The Signature. We take pride in knowing that our guests are happy with their stay!

8/10 Bien

Shayna, Bridgewater

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaynabergeron6@gmail.com
Séjour de 1 nuit en avril 2024
Réponse de The Signature Management Team le 3 mai 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay and we look forward to your next visit to The Signature.

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will make this my go-to each time I visit Vegas! Had security staff at entrance to property and the condos are connected to the MGM Grand where you can access the monorail (and floating river!) Close walking distance to the Strip. The gym is great but can get very crowded. Room is very quiet with a beautiful view. Only drawback is that valet parking is not available after 10pm.
Réponse de The Signature Hotel Management Team le 29 avr. 2024
Good Afternoon,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work our team puts in every day. Thank you for your kind words, and we look forward to welcoming you again.

8/10 Bien

Aaron

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Rooms were ok. My issue was lack of food around the area. I had to walk to the MGM to look for a couple of sprites at night, since the vending machines didn't work and there was no on site store.
Séjour de 2 nuits en avril 2024
Réponse de The Signature Management Team le 30 avr. 2024
Thank you for leaving your review. We are so sorry to hear that your experience was not up to our Signature Standards. We always aim to deliver a great experience and are disappointed when we don’t meet expectations. We will use this feedback as a coaching experience to ensure that this does not happen again. We hope that you will consider visiting us again in the near future.

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean quiet and safe
Séjour de 4 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 30 avr. 2024
Thank you for your feedback, and 5 out of 5 rating.

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de The Signature Hotel Managment Team le 29 avr. 2024
Thank you so much for the positive review. We are so happy that you enjoyed your stay, and we look forward to your next visit to The Signature.

10/10 Excellent

Henry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet part of MGM complex about 5-10 minute indoor walk to gaming floor/Grand lobby. Spacious room with small kitchenette (fridge free to use). Pool at each of 3 towers (in summer) plus access to main pool complex.
Séjour de 3 nuits en avril 2024
Réponse de Signature Managment le 25 avr. 2024
Good morning,Thank you for your feedback and your good rating about our hotel! We hope to see you again soon here at The Signature.Best Regards,Signature Management

8/10 Bien

Carl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay no issues wish the pools in tower 1 and 3 were open
Séjour de 4 nuits en avril 2024
Réponse de Signature Managment le 24 avr. 2024
Good morning,Thank you for your feedback. Our pools at tower 1 and 3 will be opening up for our summertime. We hope to see you soon again here at the Signature.Best Regards,Signature Management

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. Very convenient. Will definitely stay again.
Séjour de 4 nuits en avril 2024
Réponse de The Signature Team le 24 avr. 2024
Thank you so much for your review. We will be happy to see you again at the Signature hotel. Please feel free to contact us if you have any questions or concerns.

10/10 Excellent

Dr. Idris

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MGM charges more than the property taxes quoted on Expedia site when you check in and they hold on to the extra charge for up to 3 weeks after you checked out. Not a fair practice.
Séjour de 2 nuits en avril 2024
Réponse de The Signature Team le 24 avr. 2024
Thank you for your review Dr. Idris. It looks like the incidental deposit has already been released on our end on 4/18. Please contact your bank if it is still holding on your bank account. Please feel free to contact us through phone or email if you need our assistance.

10/10 Excellent

Carol, Ft Washington

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de The Signature Management Team le 23 avr. 2024
Seeing that you had a 5-star experience is the best thing that we could hope for! Your review means a lot to us. Thank you for choosing The Signature. We look forward to seeing you soon!

10/10 Excellent

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
noise from nearby airport
Séjour de 3 nuits en avril 2024
Réponse de Signature Managment le 20 avr. 2024
Good afternoon,We're sorry to hear that you experienced some noise staying inside your room. In the future we would be happy to assist you with available options to best assist you with any issues.Thank you,Signature Managment

10/10 Excellent

Josh C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy and clean
Séjour de 1 nuit en avril 2024
Réponse de Signature Managment le 24 avr. 2024
Good morning,Thank you for your feedback! We hope to see you soon again here at The Signature.Best Regards,Signature Management