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Avis sur Hawthorn Suites by Wyndham Las Vegas/Henderson

2.5 out of 5
Hawthorn Suites by Wyndham Las Vegas/Henderson
910 S Boulder Hwy, Henderson, NV

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 317 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 201 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 139 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 108 avis sur 1006." "

7,2/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Stéphane

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bonne reception et patient du personnel de l'hotel. Merci pour cette nuit rapide.
Séjour de 1 nuit en janvier 2024
Réponse de Mona C. le 14 janv. 2024
Dear guest, we are happy to hear your positive feedback. Thank you, have a great day.

10/10 Excellent

didier

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bien
Super hôtel
Séjour de 2 nuits en avril 2023
Réponse de Hawthorn Suites by Wyndham le 28 avr. 2023
Dear guest, thank you for leaving us an outstanding rating. We do hope you return back to the property in the future. Thank you!

8/10 Bien

Gerard

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Personnel de l’accueil très sympathiques. Petit déjeuner correct mais débarrassé à 9h30 PRÉCISES ! Personne pas très agréable. Chambre un peu vieillotte, vitres sales, robinet de la baignoire qui coule en permanence, moquette sale…
Réponse de Samira E - Front Desk Agent le 17 nov. 2022
Estimado huésped, gracias por sus comentarios. Agradecemos su tiempo. Buen viaje, gracias!

10/10 Excellent

pavel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
propre et conviviale et proche de Boulder City et Strip caffè à partir de o4hoo par contre l'espace restauration merriterrait une petite pose
Séjour de 3 nuits en juillet 2022
Réponse de Samira E - Front Desk Agent le 7 août 2022
Dear guest, thank you for the nice review. We hope you come again soon! Safe travels.

10/10 Excellent

Briana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en avril 2024

10/10 Excellent

Ana

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good and easy to access. Great breakfast. Elevator is a little slow.
Séjour de 1 nuit en mai 2024
Réponse de lena le 14 mai 2024
Glad you enjoyed your stay with us. Lena

6/10 Satisfaisant

Susan

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Lena le 14 mai 2024
Very sorry you had an issue with your room. I checked my records and the room has a recent carpet clean. We do apologize. Lena

8/10 Bien

Kelly

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The breakfast was good and the room was comfortable. The place needs a whole remodel though.
Séjour de 1 nuit en mai 2024
Réponse de Lena le 14 mai 2024
Thank you

4/10 Médiocre

Lindsay

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It definitely smelled like marijuana throughout the hotel. The hot tub was broken. Our toilet sounded like a raccoon was screaming. It wasn’t the worst hotel we have stayed in, but it wasn’t quite what I was expecting.
Séjour de 3 nuits en mai 2024
Réponse de Mona C. - front desk manager le 13 mai 2024
Thank you.. Very sorry you were unhappy with your stay and we do apologize. If you like you can contact the hotel and we can help you.

8/10 Bien

Roseanne

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was able to walk my dog to Smith’s for a rotisserie chicken and a salad for dinner and bring it back to the room. The morning breakfast saved me from having to leave with my dog to pick up breakfast and coffee. I wish there was a drain stopper on the sink as I lost my toothbrush cover down the drain. I Noticed there was already something else down the sink. Staff was very friendly and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Mona C. - front desk manager le 13 mai 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

2/10 Horrible

Dylan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facility does not meet pictures online room had mold in bathroom door never fully closed most times nasty floors and rooms curtains were filthy and broken area is ghetto around area. Lady at front desk choose to talk on personal phone for over 5 minutes as I waited there for service more than one time. Highly recommend you find somewhere else to stay not worth the high prices.
Séjour de 4 nuits en mai 2024
Réponse de Mona C. - front desk manager le 10 mai 2024
We do apologize for the inconvenience you experienced.

8/10 Bien

Maruja

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Mona C. - front desk manager le 11 mai 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Emily, Buckeye

Les points forts : Propreté et personnel et service
Very clean and friendly staff.
Séjour de 1 nuit en mai 2024
Réponse de Mona C. - front desk manager le 10 mai 2024
Thank you. Im glad you enjoyed your stay with us. Hope to see you on your next stay.

6/10 Satisfaisant

Rafael Sanchez

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smells badly
Séjour de 3 nuits en mai 2024

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Personnel et service
A little tile tired, but good value
Séjour de 1 nuit en mai 2024
Réponse de Mona C. - front desk manager le 3 mai 2024
Thank you.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Employees were great room very clean and spacious I would definitely stay there again. Thank yiu
Séjour de 2 nuits en avril 2024
Réponse de Lena le 2 mai 2024
Great and thanks

8/10 Bien

Wesley

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 1 mai 2024
Thank you, Im glad you enjoyed your stay. Hope to see you on your next stay.

6/10 Satisfaisant

Gary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff a little unfriendly
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 13 mai 2024
Thank you.. Very sorry you were unhappy with your stay and we do apologize. If you like you can contact the hotel and we can help you.

4/10 Médiocre

Kacie

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had stains all over the carpet, along with dog hair. The curtains were stained, the room smelled musty, and the walls in the bathroom inside the shower looked like there was mold. Very unhappy with my stay
Séjour de 2 nuits en avril 2024
Réponse de Lena le 2 mai 2024
Very sorry you were unhappy with your stay and we do apologize.

10/10 Excellent

Lise

Les points forts : Propreté, personnel et service, équipements
This property was easy to get to and then easy access to the other places I intended to see. The staff were friendly and very attentive.
Séjour de 2 nuits en avril 2024
Réponse de Mona C. - front desk manager le 26 avr. 2024
Yayy Thank you. I'm glad you enjoyed your stay hope to see you on your next stay.

6/10 Satisfaisant

Stephnay, Lewiston

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our only issues ....the pillows. To ud not only were they square(not what I would consider European....but hard!! No biggy we'll br back here in Spr loke last yr.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 24 avr. 2024
Great! Actually, the pillows are not square but when they put them in the cases, they make it look that way.

10/10 Excellent

Juan

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Clean n great customer service
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 17 avr. 2024
Woow so glad you enjoyed your stay. Hope to see you on your next stay.

4/10 Médiocre

Peter

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lena le 18 avr. 2024
Thank you

6/10 Satisfaisant

Jolene

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de lena le 18 avr. 2024
Thank you

10/10 Excellent

Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 17 avr. 2024
Thank you. Glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Ernie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Mona C. - front desk manager le 16 avr. 2024
Thank you. We are glad you enjoyed your stay.

4/10 Médiocre

elliot

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a very noisy hotel, when I tried to call the front desk nobody answered. When I checked in I had to wait 5 minutes for someone to help me. I was on the third floor and when I left Saturday morning the elevator was out of order. I should have to issued a refund.
Séjour de 2 nuits en avril 2024
Réponse de Mona C. - front desk manager le 13 avr. 2024
We apologize for the issues you experienced during your stay with us. We were having our elevator doors upgraded Saturday morning. If questions or concerns please call the property.

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price waa right.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 9 avr. 2024
so glad you enjoyed your visit.

4/10 Médiocre

Hannah

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hallway had a terrible smell to it, thankfully the room smelled fine. The gym equipment didn’t work due to it tripping the breaker when the elevators ran. The hot tub was out of order. I got a pre-packaged cheese danish at breakfast that was moldy. The beds were fine and the lady at the front counter was super nice. It’s obvious this hotel could use some attention though.
Séjour de 1 nuit en avril 2024
Réponse de Lena le 10 avr. 2024
Our food is delivered weekly from Sysco and they have an excellent reputation. The Hot Tub is being repaired we do apologize for any inconvience you may have experienced. .

10/10 Excellent

Cherolyn

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lena le 9 avr. 2024
Well thank you for the great score.

6/10 Satisfaisant

Francesca

Voyage en couple
Staff was nice, hotel need updated
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 8 avr. 2024
Thank you. Im so glad our staff was nice. We are working on the renovations in our hotel. Hope to see you on your next stay.

8/10 Bien

Judy

Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 26 avr. 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

10/10 Excellent

Luc

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de Mona C. - front desk manager le 8 avr. 2024
Woow thank you. Im so glad you enjoyed your stay.

8/10 Bien

Brenda, Edmonton

Voyage en famille
Les points forts : Propreté et personnel et service
I found the rooms to be quite ‘tired’ for the rate charged, the TV’s were very small and not adjustable for viewing and the dining area for breakfast is in the lobby as you walk in with only 3 tables.
Séjour de 1 nuit en avril 2024
Réponse de lena le 9 avr. 2024
The lobby has a large family area table that seats up to 12 people and and on the other side there are 6 tables. We also have a meeting area next to the breakfast if you wish to eat alone. Let us know on your next visit and we will show you the options,

10/10 Excellent

Lisa

Voyage en famille avec de jeunes enfants
We chose this hotel based on location (on our way to a camping spot), parking for our camp trailer, and free breakfast onsite. It met our expectations and the staff was very nice & helpful.
Séjour de 1 nuit en mars 2024
Réponse de l le 9 avr. 2024
Good we are pleased

6/10 Satisfaisant

Martin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
moldy in the restroom, the curtains damaged and the air conditioning noisy.
Séjour de 3 nuits en mars 2024
Réponse de lena le 1 avr. 2024
Thank you and we do apologize. Lena

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very tolerant of our noisy nieces and nephews in the swimming pool area. Always had fresh dry towels for everyone to use. Allowed us also to have a boisterous pizza dinner in the area near the front desk.
Séjour de 2 nuits en mars 2024
Réponse de Mona C. - front desk manager le 27 mars 2024
Thank you. Im so glad you enjoyed your stay. We enjoyed your family. Hope to see you on your next stay.

6/10 Satisfaisant

Karen, Dauphin Island

Séjour de 2 nuits en mars 2024
Réponse de Mona C. - front desk manager le 16 avr. 2024
Dear guest, we apologize about the poor rating. We would love to hear more detailed feedback on how we could better improve.

2/10 Horrible

Lynn

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
It was the worse stay ever. From the horrible smell walking in. No extra pillows when requested,worse of all when I asked management sat morning for house keeping to clean my room,just to come back and nothing was done to my room.I had to throw out my own trash and had to reuse the same towels to shower, than when I went to ask for a discount off my stay they said management was gonna get a hold of me. ITS A BUNCH OF BS
Séjour de 2 nuits en mars 2024
Réponse de lena le 25 mars 2024
We do place 4 pillows on each bed. We do apologize if you did not have that amount. We offer daily service as you can retrieve extra towels at he front. I was not available yesterday but as the front desk advised I would be able on Monday. Regards Lena GM

8/10 Bien

Jacqueline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Clean accommodation and friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Mona C. - front desk manager le 25 mars 2024
Thank you. Im so glad you you enjoyed your stay.

6/10 Satisfaisant

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place is old and in need of work. Mold was painted over in the bathroom and the plastic tub was noisy each time you shifted weight in it. There are gaps in the window frames, so during a good wind storm it sound like a 50's western movie as the wind whistles through the window gaps as you try to sleep. On the plus side, the breakfast was good, but there's only one person taking care of things like getting coffee and restocking food, and she was overwhelmed. She needs a raise!
Séjour de 3 nuits en mars 2024
Réponse de Mona C. - front desk manager le 25 mars 2024
Thank you so much we do appreciate your valued concerns. We are in the middle of a remodel and We can take care of that right away. Im glad you enjoyed the breakfast and our staff.

4/10 Médiocre

Kyle

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Someone needs to knock this place down and start over
Séjour de 1 nuit en mars 2024
Réponse de lena le 25 mars 2024
thank you

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As in any establishment the front person makes the first impression. The charming woman at the front desk was just that..and while training another, equally charming person. They were very helpful. Would have liked a working hot tub but all was comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Mona C. - front desk manager le 19 mars 2024
Woow ! Im so happy you enjoyed your stay and we are glad you enjoyed our staff and establishment. Hope to see you on your stay.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was perfect for our needs. Spacious and had a kitchen.
Séjour de 2 nuits en mars 2024
Réponse de Mona C. - front desk manager le 19 mars 2024
Thank you. Im glad you enjoyed your stay. Hope to see you on your next stay.

8/10 Bien

Adam

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at this hotel for 2 nights with my child, husband and a service dog. The only reason why I’m giving this hotel a 4 stars it’s because I requested a room on the ground floor via email 1 week before my stay and when I checked in they gave me a room on the third floor even though I pointed out that I had requested a room on the ground floor. Breakfast was good. Hotel room was clean and spacious. Very convenient to have a gas station and some fast food restaurants within walking distance. I would stay there again if needed.
Séjour de 2 nuits en mars 2024
Réponse de Mona C. - front desk manager le 19 mars 2024
Thank you. Im so glad you enjoyed your stay. You can also contact the property and I would love to help you with the room to be on the first floor. Hope to see you on your next stay.

6/10 Satisfaisant

ilwha, Flushing

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a lot smell in the carfet. It was too dark in the kitchen to cook. There was something yellow on the bed sheets. The soundproofing was bad.
Séjour de 8 nuits en mars 2024
Réponse de Mona C. - front desk manager le 19 mars 2024
Thank you. We apologize for the issues you experienced during your stay with us. We are in the process of remodeling. Hope to see you on your next stay.

6/10 Satisfaisant

Teofilin Ballesteros

Voyage en famille
The room met like a smoker room.
Séjour de 3 nuits en février 2024
Réponse de Mona C. - front desk manager le 19 mars 2024
Thank you. We apologize for the issues you experienced during your stay with us.

4/10 Médiocre

Robert

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The neighborhood was a little worrisome. The shower sounded like it was gonna break when stepping in the bathtub. The bed was very hard. I personally don’t think it was worth the money spent for the stay.
Séjour de 4 nuits en février 2024
Réponse de Lena le 7 mars 2024
We apologize for the issues you experienced during your stay with us.

8/10 Bien

seereen

Les points forts : Équipements
The manager was nice and her helper they tried their best to get us a vagetatian food
Séjour de 3 nuits en février 2024
Réponse de Mona C. le 4 mars 2024
Thank you. Im so glad you enjoyed your stay.

10/10 Excellent

Teresita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are nice
Séjour de 1 nuit en février 2024
Réponse de Mona C. le 25 févr. 2024
Thank you for your feed back. I hope to see you on your next visit.