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Avis sur Best Western McCarran Inn

2.5 out of 5
Best Western McCarran Inn
4970 Paradise Rd, Las Vegas, NV

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 592 avis sur 1231." "
Note des voyageurs de 8 (Bien), d’après 349 avis sur 1231." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 1231." "
Note des voyageurs de 4 (Médiocre), d’après 84 avis sur 1231." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1231." "

8,4/10

Propreté

8,8/10

Personnel et service

7,8/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Marie-Pier

Voyage en famille
Proximité aeroport
Séjour de 1 nuit en mai 2024

8/10 Bien

Emmanuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel pour 1 nuit étape La strip est un peu loin a pied…
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 5 nov. 2023
Dear Emmanuel,Thank you for being our guest and taking a moment to share your feedback. We are thrilled to know you enjoyed your stay and look forward to welcoming you back to Best Western McCarran Inn on future visits to Vegas.

4/10 Médiocre

Fabienne

10/10 Excellent

NICOLAS

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Tout s’est bien passé sauf la ville a dû couper le courant pendant la soirée et nuit Donc pas d’internet ni d’ascenseur Pour le reste excellent déjeuner
Séjour de 1 nuit en novembre 2022
Réponse de General Manager le 4 nov. 2022
Dear Nicolas, Thank you for taking a moment to leave us a review. We're so pleased to note that in light of the inconvenience you experienced due to the city power outage, we're thrilled that you still had an enjoyable time and appreciate you highlighting our delicious offerings. It was a pleasure having you here with us and we hope to see you again soon!

8/10 Bien

Suzanne, Amos

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belle établissement. L'eau de la piscine était trop froide.
Séjour de 1 nuit en octobre 2022
Réponse de General Manager le 2 nov. 2022
Dear Suzanne,We're so happy to know that you enjoyed our wonderful property at Best Western McCarran Inn and that you had a great time overall. We'll keep your comments in mind about the pool and we hope you'll come back and see us again soon.

8/10 Bien

Bernard

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Joanne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien propre, tranquille et bien entretenu. Le personnel est attentif. Bon petit déjeuner. Par contre, il est situé un peu loin des restaurants et des autres attraits de la ville.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 11 sept. 2022
Dear Joanne,It was a pleasure hosting you at Best Western McCarran Inn! We're glad our clean, quiet rooms and tasty breakfast impressed you. Our friendly staff will also be glad you felt welcome while you were here and is always available to help arrange transportation. If you're in the area again, please come back to see us.

8/10 Bien

Myriam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022

8/10 Bien

Elisabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait !
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 29 juil. 2022
Dear Elisabeth, It was a delight to have you stay with us during your recent visit! We're glad you enjoyed your time at our hotel. The next time you're in town, it would be an honor to welcome you back to Best Western McCarran Inn!

8/10 Bien

rodolphe

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas mal mais peut s ameliorer
Chambres tres grandes et propres. Hotel calme malgre la proximite de l aeroport. Piscine propre mais petite. Peu de places sur le parking. Proximité du strip environ 30mn a pieds, en voiture c est plus simple. Personnel a l accueil tres agreable. Petit dejeuner avec pas grand chose et surtout impossible d avoir un café a 9h01.
Séjour de 2 nuits en juin 2022
Réponse de General Manager le 23 juin 2022
Dear Rodolphe, It's so good to hear from you, and we are thankful you found time to share your experience. Though it was a pleasure having you at Best Western McCarran Inn, and we are thrilled that you enjoyed our spacious, peaceful accommodations, we regret that some areas of your stay fell below your expectations. Rest assured, your feedback is important to us and will be considered as we constantly improve in all areas and offer our guests the best possible experience. Thank you for reaching out, and please consider staying with us again in the future for an even better time.

10/10 Excellent

marian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neighborhood is industrial
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mary

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So far so good
Séjour de 1 nuit en mai 2024

8/10 Bien

Maureen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We needed to leave for the airport before 6AM for an early flight, so were not able to make use of the free shuttle heading back to the airport.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Majed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alene was amazing
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tara

Les points forts : Propreté
Everyone was very kind and helpful! Would definitely stay again!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 26 mai 2024
Dear Tara,Thank you for being our guest and for highlighting our amazing staff. They will be honored by your kind comments, and we are delighted you enjoyed your stay at Best Western McCarran Inn. We look forward to welcoming you back for another wonderful five-star experience.

10/10 Excellent

Ethan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 23 mai 2024
Dear Ethan,Thank you for choosing Best Western McCarran Inn and for your five-star rating! It was a pleasure hosting you, and we hope to see you again soon.

10/10 Excellent

yuki, new york

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good airport location for quick stop. Stafff are very friendly
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Yuki,Thank you for your feedback. We're delighted our location was convenient, and it's wonderful to hear that our team was very friendly. We look forward to welcoming you back to Best Western McCarran Inn for another pleasant stay.

10/10 Excellent

Donna

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Jenny

Voyage en famille
Advise against a Prepaid stay at this hotel through Expedia. I will not do that again…stayed 2 nights instead of 3 to do more canyon visits and although hotel desk told me in person yes I could be refunded the 3rd night but it had to be done through Expedia, Expedia then told me they were unable to reach hotel manager and refund money for the night we did not stay. Very disappointing and lesson learned. Hotel stay was otherwise fine, basic.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Jenny,Thank you for sharing your experience. We're sorry to hear about the issues with your stay and the communication difficulties regarding your third night. If you would like to discuss this further please reach out to our location. We're glad to hear that your stay was otherwise fine, and we hope to provide a smoother experience in the future.

6/10 Satisfaisant

Manrique

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
It was nice on the pictures only. Once you get there is a different story. The price was high for the type of property.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Manrique,Thank you for your feedback. It's disappointing to hear that your experience didn't meet your expectations. Rest assured, we'll review your comments as we strive to make improvements for the benefit of our great guests. It was a pleasure welcoming you here, and we hope you'll consider giving us another opportunity to change your perceptions down the line.

6/10 Satisfaisant

Braulio

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Free breakfast Food is terrible. I understand everything is so expensive but come on!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 mai 2024
Dear Braulio,Thank you for sharing your thoughts on your recent stay. We're disappointed that your experience with us did not match your expectations. It's regrettable the breakfast we provide was not up to your standards. We also understand that cost is an important factor when booking a room. To help our guests get the best value possible, we post all our info on our website for guests to view. Nevertheless, we will take your comments into consideration as we continuously strive to improve. We hope you choose us again on your next Las Vegas visit, as we know we can provide you with the amazing getaway you deserve.

8/10 Bien

Sheneen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot near airport
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Sheneen,We're thrilled you enjoyed our convenient location, perfect for easily accessing the airport while enjoying a peaceful night's sleep. Thank you for your review, and we hope to see you again soon at Best Western McCarran Inn.

8/10 Bien

Araceli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buen servicio y buen desayuno.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Araceli,It was an honor having you as our guest at Best Western McCarran Inn, and we appreciate your compliments regarding our delicious breakfast. We are pleased you had a wonderful experience, and we look forward to seeing you again the next time you visit Las Vegas!

8/10 Bien

norman

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Near airport and great help from Ramon the shuttle driver
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Norman,Thank you for sharing your comments with us. We are happy to know that you enjoyed our proximity to the airport, as well as our helpful staff members. It was truly a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

Mark

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice and clean hotel near the airport with close dining options.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Mark,It was our pleasure to provide you with clean, convenient accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at Best Western McCarran Inn.

10/10 Excellent

Lauri A

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It just worked great with our travel schedule
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Lauri,Thank you for choosing Best Western McCarran Inn! We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Oksana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Transportation
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Oksana,Location is one of the number-one priorities when guests are booking a hotel in the Vegas airport area, and we work hard to deliver constant and reliable transportation. We're so glad we were able to provide a five-star stay to you, and we look forward to your return to Best Western McCarran Inn.

10/10 Excellent

Alfredo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Alfredo,Thank you for staying with us and for taking a moment to share your five-star experience! We are delighted to hear that you enjoyed your recent visit. It was a pleasure to host you, and we look forward to welcoming you back to Best Western McCarran Inn for another memorable stay.

10/10 Excellent

Ken

Les points forts : Équipements
Great service.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Ken,We know wonderful service can turn any great stay into an exceptional stay, and our team will be thrilled to hear your recognition for their attentive hospitality. We hope to welcome you back soon to Best Western McCarran Inn.

8/10 Bien

Ashley

Voyage en famille, Voyage en groupe
Les points forts : Équipements
It was a decent hotel for a short term trip/stay
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Ashley,Thank you for staying with us at Best Western McCarran Inn during your recent trip to Las Vegas. We appreciate your feedback, and it sounds like you enjoyed your time with us. It was a pleasure having you as our guest, and we look forward to your next visit!

8/10 Bien

Candie

Les points forts : Propreté et personnel et service
Good stay
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Candie,Thank you for providing your great review! It was our pleasure to welcome you to Best Western McCarran Inn, and we hope you'll consider returning for another terrific experience in the future.

10/10 Excellent

Teodoro, Reno

Voyage en couple
Easy to find. Along main road.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Teodoro,Thank you for your recent stay with us at Best Western McCarran Inn. We are happy to hear our location was ideally located for you. Come back soon!

10/10 Excellent

Oksana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like location
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Oksana,We're thrilled that you found our location convenient. Our team eagerly looks forward to welcoming you back to Best Western McCarran Inn for another enjoyable visit!

8/10 Bien

Randy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed for 1 night. Everything was good except for one small thing, the hot water wasn’t that hot. It eventually got hot some time later but had to wait for a little while.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Randy,Thank you for your feedback. We're glad to hear that your overall experience at Best Western McCarran Inn was positive, and we appreciate you bringing the hot water issue to our attention. We are looking into this to ensure it is addressed promptly, and we hope to welcome you back for a flawless experience.

10/10 Excellent

Ennyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Df
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Francisco,Thank you for your perfect rating! We are delighted you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Randy

Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kathy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Old and dark, lobby was well lit, customer service at front desk was always helpful and friendly. Room was old and depressing, bathroom very small, felt dirty. Surrounding area only had a little mart, expensive and sketchy. Definitely not suitable for kids, breakfast very limited and monitored. Pros: Front desk staff, free shuttle to airport runs every 30 min. Would not stay here again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mai 2024
Dear Kathy,Thank you for your feedback and for staying with us. We are pleased our team's service exceeded your expectations; however, we apologize for any issues you encountered with our breakfast or accommodations. Your comments are greatly appreciated. We will use them to look for areas where we can improve. Thanks for being a valued guest, and we hope you will reconsider and give us another opportunity to impress you.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Karen,Thank you for reviewing your recent stay. It's wonderful to know our excellent location was a highlight, and we appreciate you mentioning our proximity to the airport. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Linda

Séjour de 1 nuit en mai 2024

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tomomi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
日本から、初日と最終日に利用しました。 英語が得意では無いですが、受付スタッフの方は親身に耳を傾けてくれました。 そして、子供達にもとても優しかったです。
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Dear Tomomi,Thank you so much for taking the time to share your thoughts on your recent visit. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was a pleasure having you here, and we hope you return soon!

8/10 Bien

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A perfect hotel that's close to Las Vegas airport if needed for a next day flight.
Réponse de General Manager le 3 mai 2024
Dear Alexander,Thank you for your review. It's wonderful to know our excellent location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. We hope to welcome you back in the future for another great stay!

6/10 Satisfaisant

Laura

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Flooring in need a repair, tub also
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Laura,We're truly sorry to hear about the issues you encountered with the flooring and tub. Your feedback is valuable to us, and we'll promptly address these maintenance concerns to ensure a more comfortable experience for our guests. Thank you for bringing this to our attention.

10/10 Excellent

Brittany

Séjour de 1 nuit en avril 2024

10/10 Excellent

Fernando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Fernando,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Best Western McCarran Inn.

10/10 Excellent

Silvia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Silvia,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

10/10 Excellent

Tomomi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
受付の方がとてもフレンドリーで良かった。 英語が得意でない子供達にも親切に付き合ってくれた。 空港までの送迎も無料で、便利でした。
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Tomomi,From our convenient shuttle service to our friendly team members, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.

10/10 Excellent

Deanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was so grateful to have a hotel near the airport when my flight was canceled. As stressful as that can be, I enjoyed a nice night sleep and a good breakfast the next morning. The shuttle service to and from the airport was convenient and timely.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Deanne,Thank you for choosing to stay with us during your unexpected travel change. We're glad to hear that our proximity to the airport and our shuttle service provided you with convenience and relief during a stressful time. It's great to know you had a restful night and enjoyed the breakfast. We look forward to welcoming you back under more relaxed circumstances!

10/10 Excellent

Karri, Medford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024