Avis
7,8
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sandra Bolanos le 16 avr. 2024
Merci d'avoir pris le temps d'écrire un avis, nous apprécions votre commentaire
6/10 Satisfaisant
rigo
19 nov. 2023
rigo
Séjour de 3 nuits en octobre 2023
Réponse de Rich le 19 nov. 2023
Thankyou for your review. We are sorry you had issues with how the hotel is maintained and the service you received. We will work hard to improve both the maintenance of the hotel and the service you will receive on your return. Thanks for the feedback.
8/10 Bien
Francois
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appartement spacieux et bien équipé
Francois
Séjour de 1 nuit en octobre 2023
Réponse de Wil C le 26 oct. 2023
Merci de nous avoir laissé un avis ! S'il vous plaît, restez avec nous si vous revenez à Vegas !
10/10 Excellent
Teiva, PAPEETE
Voyage en famille, Voyage d’affaires
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teiva
Séjour de 1 nuit en mai 2023
Réponse de Rich le 28 mai 2023
Thank you for your review. We appreciate knowing how we are doing. Thanks
10/10 Excellent
Nilsa
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nilsa
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Quaronz
23 mai 2024
Les points forts : Personnel et service
Quaronz
Séjour de 1 nuit en mai 2024
Réponse de Chad le 23 mai 2024
Our apologies. If you would like to contact the front desk we can address this issue immediately.Thank You.
10/10 Excellent
vito
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vito
Séjour de 2 nuits en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
10/10 Excellent
Nilsa
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nilsa
Séjour de 1 nuit en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay and found our amenities and services to your liking. It’s great to know that our food delivery options, full kitchen, and three pools contributed to a pleasant stay. We’re also thrilled to hear that our location and entertainment options added to your Las Vegas experience.We truly appreciate your kind words about our resort fee and value for money. Your recommendation means a lot to us, and we’re glad to have made such a positive impression. Should your travels bring you back to Vegas, we would love to welcome you for your entire trip. Thank you again for your wonderful review!
10/10 Excellent
Daniel
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
6/10 Satisfaisant
Anna
22 mai 2024
Les points forts : Personnel et service et équipements
Anna
Séjour de 1 nuit en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It is disappointing to hear about the condition of your room and the early disturbance from housekeeping. This is not the standard of service we strive to provide.We are, however, pleased to know that our staff, particularly Cristian, made a positive impression with their friendliness and service. Your kind words about our team mean a lot to us.Please rest assured that we will address these issues with our housekeeping and front desk teams to ensure such situations do not occur in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.
10/10 Excellent
Linda
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for your review and for highly recommending our hotel! We're thrilled to hear that you enjoyed the spacious room, comfortable accommodations, easy pool access, and convenient parking.We apologize for the inconvenience you experienced with the power outlets in the bathroom. We appreciate your feedback and will look into this issue to make necessary improvements.We look forward to welcoming you back for another enjoyable stay!
6/10 Satisfaisant
Emiliano
22 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Emiliano
Séjour de 5 nuits en mai 2024
Réponse de Chad le 23 mai 2024
Thank you for taking the time to share your feedback regarding your recent stay at Alexis Park All Suites Resort. We appreciate hearing from you and value your input as it helps us to continuously improve our services and facilities.While we're glad to see that you found aspects of your stay enjoyable, we also acknowledge that there were areas where we fell short of meeting your expectations. Your comments regarding your experience are invaluable to us, and we will certainly take them into consideration as we strive to enhance the guest experience for all future visitors.We sincerely apologize for any inconvenience or dissatisfaction you may have experienced during your time with us. Please know that your satisfaction is our top priority, and we are committed to addressing any issues raised to ensure that they are not repeated in the future.We hope that you will consider giving us another opportunity to exceed your expectations on your next visit to Las Vegas. If there is anything specific you would like to discuss or if you have any further feedback to share, please do not hesitate to reach out to us directly.Thank you once again for choosing Alexis Park All Suites Resort, and we look forward to the possibility of welcoming you back in the future.Warm regards,The Team at Alexis Park
4/10 Médiocre
Danielle
21 mai 2024
Les points faibles : Propreté et personnel et service
Danielle
Séjour de 1 nuit en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Thank you for taking the time to give us your feedback. This allows us to improve our service and closely monitor any areas we need improvement.
4/10 Médiocre
yuxian
21 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
yuxian
Séjour de 1 nuit en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
10/10 Excellent
Kevin
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 4 nuits en mai 2024
Réponse de Sandra Bolanos le 22 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
10/10 Excellent
Marcial
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcial
Séjour de 5 nuits en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Gracias por su estancia.
10/10 Excellent
Jacqueline
Voyage en groupe, Voyage en couple
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Thank you for your feedback !
10/10 Excellent
Deborah
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en mai 2024
Réponse de Jasmin De Leon le 19 mai 2024
Thank you for your positive feedback! We're delighted to hear that you found our property clean and our staff helpful. We look forward to welcoming you back for another great stay in the future.
6/10 Satisfaisant
Leonora
Voyage en famille
18 mai 2024
Les points forts : Propreté
Leonora
Réponse de Jasmin De Leon le 19 mai 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the lack of toiletries in your room and for any difficulty you had obtaining them. If there are any other concerns or suggestions you have, please do not hesitate to reach out to us directly. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.
4/10 Médiocre
peng
18 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
peng
Séjour de 1 nuit en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Thank you for taking the time to give us your feedback. This allows us to improve our service and closely monitor any areas we need improvement.
10/10 Excellent
PAULINA
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAULINA
Séjour de 1 nuit en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Gracias por su estancia !
10/10 Excellent
MARQUITA M
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARQUITA M
Séjour de 2 nuits en mai 2024
Réponse de Yeraldi Rojas le 21 mai 2024
Thank you for your feedback, we hope to welcome you back soon.
6/10 Satisfaisant
Michelle
Voyage en groupe
17 mai 2024
Les points forts : Personnel et service
Michelle
Séjour de 2 nuits en mai 2024
Réponse de Jasmin De Leon le 17 mai 2024
Thank you for your feedback regarding our maintenance. Thank you for staying with us, and we hope to have the opportunity to welcome you back for a better experience in the future.
8/10 Bien
RACHEL
17 mai 2024
Les points forts : Propreté, personnel et service, équipements
RACHEL
Séjour de 1 nuit en mai 2024
Réponse de Jasmin De Leon le 19 mai 2024
Thank you for your feedback and for your kind words about the cleanliness and pleasant atmosphere of our hotel. We apologize for the noise disturbance from the nearby airport. We appreciate you choosing to stay with us and hope to welcome you back in the future for an even better experience!
8/10 Bien
Patrick
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 2 nuits en mai 2024
Réponse de Sandra Bolanos le 14 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
10/10 Excellent
ISIAH
Voyage en couple
13 mai 2024
Les points forts : Propreté et personnel et service
ISIAH
Séjour de 3 nuits en mai 2024
Réponse de Jasmin De Leon le 13 mai 2024
Thank you for your feedback! We're glad to hear that you enjoyed the spacious room and overall had a nice experience at our resort. We understand that noise from the nearby airport and we apologize for any inconvenience this may have caused. If there's anything else we can do to enhance your stay during future visits, please let us know. We appreciate your input and hope to have the opportunity to welcome you back again soon!
2/10 Horrible
Lupita
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lupita
Séjour de 2 nuits en mai 2024
Réponse de Jasmin De Leon le 13 mai 2024
We sincerely apologize if your experience with our staff fell short of your expectations. Your feedback is invaluable to us, and we'll address this issue with our team to ensure it doesn't happen again.Warm regards.
10/10 Excellent
Duvie ann, whittier
Voyage en famille, Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Duvie ann
Séjour de 1 nuit en mai 2024
Réponse de Jasmin De Leon le 13 mai 2024
Thank you for your feedback! We're delighted to hear that you appreciated the peaceful atmosphere. We strive to ensure all our guests have a comfortable and enjoyable stay. We look forward to welcoming you back soon!
6/10 Satisfaisant
Jacqueline
12 mai 2024
Jacqueline
Séjour de 2 nuits en mai 2024
Réponse de Jasmin De Leon le 13 mai 2024
Thank you for sharing your concerns with us. We apologize for any inconvenience caused by our housekeeping schedule. We appreciate your understanding and hope to have the opportunity to improve your experience during any future stays with us.
8/10 Bien
Bonifacio
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bonifacio
Séjour de 2 nuits en mai 2024
Réponse de Yeraldi Rojas le 10 mai 2024
Thank you for staying with us, we hope to welcome you back soon.
8/10 Bien
Tuan
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tuan
Séjour de 2 nuits en mai 2024
Réponse de Wil C le 10 mai 2024
Thank you for the positive review!
8/10 Bien
Derrick
Voyage en groupe, Voyage avec des animaux de compagnie
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Derrick
Séjour de 3 nuits en mai 2024
Réponse de Jasmin De Leon le 7 mai 2024
We're delighted to hear that you appreciated our pet-friendly policy! We hope you and your pet had a wonderful time, and we look forward to seeing you both again soon!
10/10 Excellent
G
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
G
Séjour de 1 nuit en mai 2024
Réponse de Jasmin De Leon le 7 mai 2024
Thank you so much for your kind words. We're thrilled to hear that you've enjoyed your visits over the years and we look forward to welcoming you back again soon!
8/10 Bien
Carlens
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlens
Séjour de 4 nuits en mai 2024
Réponse de Jasmin De Leon le 13 mai 2024
We're thrilled to hear that you found our location convenient and enjoyed interacting with our friendly staff! We hope to have the pleasure of hosting you again in the future!
2/10 Horrible
Khoa
Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khoa
Séjour de 1 nuit en mai 2024
Réponse de Sandra Bolanos le 6 mai 2024
I'm sorry to hear about your experience. Your feedback is valuable to us as we continuously strive to improve. We apologize for any inconvenience caused by the condition of the room and the area's safety concerns. We'll address these issues promptly to ensure a more comfortable and secure stay for our guests in the future. Thank you for bringing this to our attention.
4/10 Médiocre
Lorissa
Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorissa
Séjour de 2 nuits en mai 2024
Réponse de Sandra Bolanos le 6 mai 2024
We appreciate you taking the time to share your experience with us. We're sorry to hear that the room did not meet your expectations and fell short of the images provided. It's disappointing to hear about the cleanliness issues you encountered in the restroom. Please know that we take your feedback seriously and will work diligently to address these concerns and ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
10/10 Excellent
Pam
Voyage en groupe
5 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Pam
Séjour de 1 nuit en mai 2024
Réponse de Sandra Bolanos le 6 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback.
10/10 Excellent
Angie
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angie
Séjour de 2 nuits en mai 2024
Réponse de Sandra Bolanos le 6 mai 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the disturbance in front of your room. Guest comfort and safety are our top priorities, and we take incidents like this seriously. We will address this matter promptly to ensure a more peaceful and enjoyable stay for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience.
10/10 Excellent
Stephania
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephania
Séjour de 2 nuits en avril 2024
10/10 Excellent
Carol
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 2 nuits en avril 2024
6/10 Satisfaisant
Terry
4 mai 2024
Les points forts : Propreté, personnel et service, équipements
Terry
Séjour de 4 nuits en avril 2024
10/10 Excellent
Christina
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christina
Séjour de 2 nuits en avril 2024
Réponse de Jasmin De Leon le 3 mai 2024
Thank you for your feedback Christina! We hope to welcome you back soon!
4/10 Médiocre
Jessica
2 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
10/10 Excellent
prashant
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
prashant
Séjour de 1 nuit en avril 2024
Réponse de Sandra Bolanos le 2 mai 2024
Thank you for taking the time to write a review, we appreciate your feedback
8/10 Bien
Brian
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
30 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Brian
Séjour de 1 nuit en avril 2024
Réponse de Jasmin De Leon le 30 avr. 2024
Thank you for your feedback! We hope to welcome you back soon!
8/10 Bien
Marybel
Voyage en groupe, Voyage en couple
30 avr. 2024
Marybel
Séjour de 2 nuits en avril 2024
Réponse de Jasmin De Leon le 30 avr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that overall, your stay met your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another stay in the future.
10/10 Excellent
Sonia
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonia
Séjour de 4 nuits en avril 2024
Réponse de Sandra Bolanos le 29 avr. 2024
Thank you for taking the time to write a review, we appreciate your feedback.
4/10 Médiocre
Marisol
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points faibles : Propreté
Marisol
Séjour de 1 nuit en avril 2024
Réponse de Sandra Bolanos le 29 avr. 2024
We're sorry to hear that your experience didn't meet your expectations based on the photos. We strive to accurately represent our accommodations, and it's disappointing to hear that you found discrepancies. Your feedback regarding the smell is concerning, and we'll be sure to address this issue promptly to ensure a more pleasant environment for our guests. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.
10/10 Excellent
Richard
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en avril 2024
Réponse de Sandra Bolanos le 29 avr. 2024
We're thrilled to hear that you enjoyed our convenient location and proximity to the strip! It's fantastic to know that you found the nearby amenities, like the CVS, to be handy during your stay. Being close to the MGM and the monorail certainly adds to the ease of exploring the area. Thank you for taking the time to share your positive experience, and we hope to welcome you back again soon for another enjoyable stay!
10/10 Excellent
Kornelia
29 avr. 2024
Kornelia
Séjour de 3 nuits en avril 2024
Réponse de Jasmin De Leon le 19 mai 2024
Thank you for your feedback! We hope to welcome you back into the near future.