Piscine extérieure, parasols de plage, chaises longues
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Avis sur Hotel Puerto Carmen

3 out of 5
Hotel Puerto Carmen
Avenida Juan Carlos I, 35, Puerto del Carmen, Tias, Lanzarote

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 54." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 54." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 54." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 54." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 54." "

6,8/10

Propreté

7,2/10

Personnel et service

6,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

Avis

4/10 Médiocre

CHRISTINE

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bonjour, l'accueil ne fut pas très agréable, la personne qui a fait notre enregistrement n'était pas sympathique et a récité les recommandations comme une poésie.
Séjour de 2 nuits en décembre 2019
Réponse de Community Manager le 10 janv. 2020
Dear Christine, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of your comments on the check-in service and reception staff, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien situé Propre même si un peu vieillot Personnel très accueillant Parfait pour l’ironman
Séjour de 2 nuits en juin 2018

6/10 Satisfaisant

Anne

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

pascale, nantes

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
très médiocre
literie de très mauvaise qualité petit déjeuner: jus de fruits mauvais, dilués++, viennoiseries infectes... emplacement correspondant à la description chambre spacieuse et personnel accueillant

6/10 Satisfaisant

Dianne

Les points forts : Propreté et personnel et service
Nice pool area
Clean apartment clean bedding and towels
Séjour de 1 nuit en mars 2020
Réponse de Community Manager le 9 mars 2020
Dear Dianne, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our cleanliness, and pool area. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2020
Réponse de Community Manager le 23 févr. 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Satisfaisant

Marie

Les points forts : Propreté
Séjour de 7 nuits en février 2020
Réponse de Community Manager le 23 févr. 2020
Dear Marie, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas in order to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Équipements
Séjour de 5 nuits en janvier 2020
Réponse de Community Manager le 23 févr. 2020
Dear Guest, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
We zijn geplaatst aan de schaduwzijde; voor de zonzijde moesten we €13,- per nacht bijbetalen. Er was door jullie aangegeven dat er shampoo en doucheschuim zou zijn; dit was echter alleen voor de eerste dag. Prima was dat ze (bijna) elke dag het bed dekte, en het 2x p wk. verschoonde en 3x per week waren er schone handdoeken.
Séjour de 11 nuits en janvier 2020
Réponse de Community Manager le 23 févr. 2020
Dear Guest, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of your comments on our toiletries and reception procedures, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2019
Réponse de Community Manager le 10 janv. 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

6/10 Satisfaisant

Anónimo

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
El trato del personal excelente . El estado del hotel deja que desear, deberían arreglarlo un poco, sobre todo las habitaciones.
Séjour de 1 nuit en novembre 2019
Réponse de Community Manager le 26 nov. 2019
Estimado Huésped, Estamos muy agradecidos después de leer su opinión sobre su estancia en el Hotel Puerto Carmen. Gracias por alabar a nuestro personal. Por otro lado, tomamos nota de sus apreciaciones sobre la necesidad de proceder a la renovación de nuestros apartamentos, para estudiar medidas encaminadas a mejorar la satisfacción de nuestros huéspedes. Estaremos más que felices de recibirte nuevamente con una gran sonrisa. Esperamos darle la bienvenida pronto. Saludos cordiales, Hotel Puerto Carmen Riversun – Touristic

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Not the best but for the price and star rating it’s not too bad. Good location
Séjour de 1 nuit en août 2019
Réponse de Community Manager le 25 août 2019
Dear Robert, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our good value versus money ratio, and location. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2019
Réponse de Community Manager le 4 août 2019
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Hotel Riosol Riversun-Touristic

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely little hotel
Lovely hotel as long as don’t have high expectations for what you are paying. Rooms are clean and good size all staff are very friendly and in great location supermarket literally over the road. Pool was cleaned daily and a nice area, hotel also provide evening entertainment great for a family holiday on a budget or girly trip.
Séjour de 2 nuits en mai 2019
Réponse de Community Manager le 26 mai 2019
Dear Laura, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our staff, service, apartments, swimming pool, location and entertainment. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant hotel
Nice hotel pleasant walk to beach and main strips
Séjour de 7 nuits en mars 2019
Réponse de Community Manager le 15 avr. 2019
Dear Scott, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our location. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Hotel Puerto Carmen Riversun – Touristic

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Personnel et service
Very basic shower cold most nights room was next to busy road noisy
Séjour de 7 nuits en mars 2019
Réponse de Community Manager le 28 mars 2019
Dear Guest, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing the Puerto Carmen Hotel as your destination in Lanzarote. We have taken notes of you comments on the shower and noise in order to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your full satisfaction this time. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 7 nuits en mars 2019
Réponse de Community Manager le 1 avr. 2019
Dear Guest, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas in order to improve them. Kind Regards, Hotel Puerto Carmen Riversun-Touristic

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Gd outdoor pool, plenty of sun loungers but some in poor condition. Rooms fair, well stocked in kitchen, suit basic needs.. beds quite hard in room and pull out sofa bed had broken slots, but managed wth it all th same..room cleaning frequent enuf..staff helpful.. reception dining area pleasant/ clean..
Séjour de 5 nuits en février 2019
Réponse de Community Manager le 28 févr. 2019
Dear Guest, We are very thankful after reading your review about your stay at the Puerto Carmen Hotel. Thank you for praising our staff, outdoor pool and service. We have taken notes of your comments on the sun loungers and beds in order to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Hotel Puerto Carmen Riversun – Touristic

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Old
The hotel and everything in there is very tired, all the sun beds were too uncomfortable to lay on, the rooms are extremely dated and desperate for a refurbish, I suppose you get what you pay for.
Séjour de 1 nuit en octobre 2018

6/10 Satisfaisant

Rosa Delia

Necesita reformas
Necesita una pequeña reforma
Séjour de 2 nuits en avril 2018

8/10 Bien

Ian

Les points forts : Propreté et personnel et service
Basic and dated apt hotel but totally acceptable, good location for old town/port but uphill on way back(taxi only €3.50). Cheap price so you get what you pay for. This was our second stay.

10/10 Excellent

Eamon, Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel, clean, convenient to shops and bars
Really enjoyed our stay. The pool is great with plenty of sun loungers. No problem getting a taxi as was booked by reception at no cost.
Séjour de 14 nuits en septembre 2017

8/10 Bien

Pino

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Sólo me quedé una noche porque fui el fin de semana a Lanzarote. La limpieza muy bien. Los colchones muy incómodos,se te clavaban todos los muelles.
Séjour de 1 nuit en décembre 2017

4/10 Médiocre

Ken, Scotland

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Basic
If you need a cheap bed for the night and are not going to spend any length of time there it will.meet your needs.If you need more than that avoid this hotel . It is cheap but you have to pay extra for the tv ,Wi-Fi, hairdryer, iron. The windows and doors don't fit properly so there is constant drafts. The apartment kitchens are very sparsely equipped you could make a cup of coffee and some beans on toast but not much more. The location and design of this aparthotel are good and it has the potential to be so much better. REMEMBER THAT YOU GET WHAT YOU PAY FOR.
Séjour de 2 nuits en septembre 2017

2/10 Horrible

Rosa delfina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
la peor estancia en lanzarote
La habitación estaba limpia, el baño SUCIO Y SIN PAPEL HIGIENICO, NO TENIA NI SI QUIERA SOBRES DE GEL, PARA LA DUCHA Y LO UNICO QUE ME HAN DICHO ES QUE NO TENIAN SUMINISTROS Y QUE POR ELLO NO PODIAN REPONER. Eso es lo que puede ofrecer un hotel que cuesta 76€ la noche. Muy mal
Séjour de 1 nuit en septembre 2017

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2017

6/10 Satisfaisant

Cesar

Les points forts : Propreté
Les points faibles : Personnel et service
Hotel para extranjeros
Típics apartamentos para extrajeros. Correctos para ellos, con un par de cosas a destacar negativamente: desayuno infecto, pobre, básico, mínimo, etc.....y los canales de la TV de pago, sólo gratis la 1, Antena 3, uno francés, un inglés y uno alemán! Jajaja me piden dinero para poder ver la 2, ó La Secta, o Clan Tv!,,, en fin, ah, y wifi 1 hora al día.....esto ya no se lleva. Primera impresión en recepción bastante mala y seca, luego más amables y mejor, pero la primera impresión .....
Séjour de 1 nuit en juin 2017

8/10 Bien

kerry, nottingham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheap and cheerful
Located in between old and new town. Excelllent value for money. Very clean but very basic but you have to remember you are only paying for basic. Definitely recommend

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely, clean hotel
We stayed her for 4 nights over Easter. The place and apartment was lovely. Nice size, lovely balcony and well kitted out kitchen. The only thing, would be to have a double bed, as we requested a Double room. Great facilities, Swimming pool, table tennis, fuseball, pool table and nice poolside bar. Everywhere was spotless, and well maintained. We had breakfast every morning (as it was included), which was ok,but I wouldn't pay €7 for it where there are other places to eat on the strip much cheaper and better food. We went to the Sunday market, which was organised by the hotel. The Wifi was ok, shame there is a surcharge. All in all a good place to stay, and would go back.

4/10 Médiocre

ANA ISABEL

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En general están bien, pero ruidosos, anticuados
Son apartamentos que en líneas generales están bien, pero dista mucho la imagen que se ve en internet con lo que luego encuentras al llegar. Deberían reformarlos porque están muy anticuados. Nosotros no teníamos plato de microondas siquiera, el wifi era de pago... cosas que deberían cuidar un poco más para dar mayor servicio a los clientes. La calle trasera, donde daba la habitación, es de paso y hay mucho ruido de coches, sobre todo los fines de semana.

4/10 Médiocre

Fred

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lav standard
Lite serviceminded Resepsjonist ved innsjekk.. Lav standard. Bra på bestilling av leiebil

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service

6/10 Satisfaisant

Voyageur vérifié

8/10 Bien

Amy

Les points forts : Personnel et service
We had a great week here , everyone was lovely pool area and little garndens great for the sunny days we had. Over all a great week had.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel situated ideally for everything
Had a good time there that was our second visit to the hotel

2/10 Horrible

francisco javier, Palma de mallorca

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La verdad es que el hotel no corresponde con lo que se vende en la web.me pareció increíble que para ver la tv en la habitación hay que realizar un pago a un servidor externo,nunca lo había visto en ningún hotel

4/10 Médiocre

Teresa, Madrid

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poco mantenimiento y mal servicio en habitaciones
El primer día prepararon la habitacion para dos en vez de para tres Tuve que bajar a la 1 de la noche a por sabanas para hacerme la cama.Y luego tuve que volver a por toallas.No te cambian las toallas pero te las mezclan y ya no sabíamos de quien era cada una.Los enchufes estaban superpuestos y cuando tirabas para desenchufar se salian de la parez.La luz de encima de la mesa se encendia y apagaba y no podiamos cenar agusto.Los colchones son duros y en el sofa cama las tablillas del colchon se caen.Ademas se llevaron los sobres de gel empezados y no los repusieron y cuando llegamos por la noche nos tuvimos que duchar solo con agua.Desastre total.

6/10 Satisfaisant

Krystal, London

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Nice stay
Nice hotel needs updating. Is in a great location near to old and new town (within 10 minute walk). The wifi and safe is a surcharge. Entertainment provided seems good. Pool is a good size but is not heated - was freezing!

6/10 Satisfaisant

Sarah , London

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Good location but purely functional
The reception staff for the hotel and apartments were very helpful but very little was included in the price for the apartments. Neither wifi in the apartments nor TV was included (only the few Spanish channels but no films to speak of) so if the weather isn't great, you may end up spending more to either go out or stay in with the TV. It was clean and comfortable but there were no bowls or washing up facilities which I would have expected. It was fine for a budget trip but if you want a little more comfort I would try elsewhere.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shocking
Shocking do not stay here run down and needs major refurbishment to the whole hotel

8/10 Bien

declan, ireland

Les points forts : Propreté et personnel et service
Very central
Very central , could do with descent singers , music ect otherwise ok

8/10 Bien

Eleonora, Venezia

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Per il prezzo, carino!
L'hotel è carino, nel complesso è un po' vecchio, ma tenuto abbastanza bene. Il personale è gentile, ma quando abbiamo chiesto informazioni è stato piuttosto sbrigativo, ad esempio ci siamo fermati per chiedere di qualche locale in cui passare la serata. La receptionist che era al telefono, senza interrompere la telefonata, ci ha indicato un pub senza chiederci cosa cercassimo, ed ha ripreso la telefonata senza chiederci se avessimo bisogno di altro. Gli appartamenti hanno terrazzino, angolo cottura e bagno. Avevamo chiesto un letto matrimoniale, ma ci sono stati dati due letti singoli, che abbiamo unito, così non era molto comodo. Nelle ore serali c'era pochissima acqua calda, qualche volta abbiamo dovuto fare la doccia con l'acqua fredda. I servizi ci sono tutti, ma tutti a pagamento! per il phon, la cassaforte, ventilatore, per ogni canale tv, per stampare le carte d'imbarco (1 euro a foglio!) ...insomma qualsiasi cosa ha un costo extra. IL wi fi è gratuito per un'ora al giorno nella hall e a pagamento nelle camere (7 euro al giorno oppure 3 euro per 3 ore) e non era proprio velocissimo. La colazione è nella media, più per chi ama il salato, il cuoco è sempre pronto a preparare uova, salsicce, bacon... A circa 10 minuti a piedi ci sono i locali sul lungo mare, per cui alla sera si può stare nei pressi dell'hotel. Difronte all'hotel c'è la farmacia, ed è vicino ai supermercati Lidl e Iperdino. Alla fine abbiamo avuto quello per cui abbiamo pagato. Quindi qualità-prezzo ok

8/10 Bien

Charles, Corby, Northants.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I travelled alone, the hotel was suitably situated for my needs. Rooms had everything I needed and were cleaned every day. Lovely area although a bit hilly for older people. Would stay again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent value for money
Stayed here for two night with family, apartments are basic but met our needs, pool area cleaned constantly, would defiantly stay again, excellent value for money

6/10 Satisfaisant

ANA, Lanzarote

Les points forts : Propreté
0 a la señora q nos atendio en recepción!
Muy desagradable la señora q aparecio con sonrisa forzada muy falsaaa!!a dar indicaciones cohibiendo al recepcionista q hizo su trabajo correctamente.Delante del cliente no puede tener ese trato ni para cliente ni para empleado!Consiguio levantarme el estomago, fue lo 1º q dije al llegar al apto. El hotel por precio bien, piscina muy chica y todas las hamacas siempres estan reservadas con las toallas.Limpieza excelente, zonas comunes igual.SOLO UN 0 A LA SEÑORA !!

8/10 Bien

Gareth, Lucan

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Couples holiday
Was nice and quiet , rooms a bit old but very tidy , I'd deffo stay again anyway

10/10 Excellent

Ann, Drogheda, Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Puerto Carmen
The holiday was to celebrate my daughter's 30th birthday, but it turned into a double celebration when her boyfriend proposed and they became engaged on her birthday also. We all had an enjoyable stay at Hotel Puerto Carmen

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement

4/10 Médiocre

Michael, Sverige

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Slitet och behov av en renovering, men ok ändå.
Slitet och i behov av en renovering, men trevlig personal. Lite på sidan om men ändå endast fem minuters promenad till "strandgatan" och ungefär samma avstånd till hamnen i "gamla stan". Om Scandic i Sverige generellt får 6 av 10, ger jag detta hotell 2-3.