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Avis sur Courtyard by Marriott Lansing

3 out of 5
Courtyard by Marriott Lansing
2710 Lake Lansing Rd, Lansing, MI

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 228 avis sur 498." "
Note des voyageurs de 8 (Bien), d’après 150 avis sur 498." "
Note des voyageurs de 6 (Satisfaisant), d’après 54 avis sur 498." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 498." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 498." "

8,6/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Teresa

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs updated. Room are old, dirty and outdated. Landscape is unkept. People were nice.
Séjour de 2 nuits en mai 2024

8/10 Bien

Gustavo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No welcome for gold elite Bonvoy member. Only one key for the room given. Bathroom curtain installed the opposite way making hard to shower. Great service from the guy in the bistro.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

josh

Séjour de 1 nuit en avril 2024

2/10 Horrible

Jolie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
When we went to check in they did not have the room available that I reserved, needless to say they put us in a smaller room that could only accommodate 3 people and we are a family of 4. It was awful and they still changed me the same price. I would never recommend this hotel to anyone. The manager on duty basically told me there was nothing he could do for me and one of my kids had to sleep on the floor. Completely unacceptable!! We drove 3 hrs for that!!! We are on a college visit for my twin boys and if my kids decide to go to school in this area, I will never stay at this hotel. They should have discounted my room or put my kids up in another room to accommodate.
Séjour de 1 nuit en mars 2024

8/10 Bien

Gary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor lighting in the suite. Coffee maker was filthy. Carpet not finished under kitchenette? area. No maid service. Parking lot in terrible shape and may have caused tire damage. It was quiet and matress was comfortable and supportive.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Heather, Garden

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We stayed to enjoy the pool area. Upon checkn in, we were told that the pool heater was broken and that the hot tub had been removed. We ended up going to a different hotel.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Wayne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

8/10 Bien

Cynthia

Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Laura

Les points faibles : Personnel et service et confort de la chambre
Not the best stay
Our hotel shower did not work and only a small spray of water came out, the toilet didn't work properly, and the front desk clerk upon check in came from the back, unaware that we had walked in.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Monique

Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023

8/10 Bien

marilyn, Ypsilanti

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Katrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing unique. A hotel, is a hotel. But, Staff were extremely cordial and friendly.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Sabina

Voyage en famille
Very disappointed
Did Not get the room I’ve paid for! Also my reservation should include breakfast for 2. The hotel had a little Starbucks but not a breakfast included. The receptionist was very surprised that the breakfast should be included. Reserved a room with King bed and a double sofa bed but the sofa bed was not there!
Séjour de 1 nuit en novembre 2023

8/10 Bien

Elizabeth

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Alyssa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice structure but the staff are thiefs
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Ashley

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Marcia

Séjour de 1 nuit en octobre 2023

8/10 Bien

marilyn, Ypsilanti

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very helpful! Easy check in, great location. Only complaint is that hopefully pool will be maintained better Will stay again!
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Alyssa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Was double charged multiple times. Stay ended with cops throwing me out. Also charged my bf card over $1500 in unknown and unauthorized incidental charges that we never purchased.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Elite

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Nice place. Clean. I’d stay again.
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desk clerk Shayna was exemplary. She helped me promptly & efficiently with 2 rather difficult problems. I appreciated that.
Séjour de 6 nuits en septembre 2023

6/10 Satisfaisant

Alyssa

Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Edward

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I asked the front desk if they had somewhere to store my golf clubs while I was in town and she said no when clearly there was a room marked Storage right down the hall. The room smelled of mildew. Housekeeping did not clean my room while I was out all day.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Kimberly

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NEVER STAY HERE!
I've stayed at MANY Marriotts and this was THE WORST! It was dirty AND smelled like smoke! Room was dirty an the blinds had mildew on them. The pool was broke (and green). The elevator was broke. (I felt bad for the lady in the wheel chair checking in). There wasn't anyone at the front desk. When we asked to get more towels they gave us green ripped rag towels and said they didn't have anyone to do work the washing machine. I would never ever stay there or recommend this hotel to anyone.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Jordan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very disappointed
First off, I booked at this hotel for my family and another family. Together we had 4 young kids that were really looking forward to swimming. Actually, I filtered my hotel search criteria to specifically include hotels with a swimming pool just for the kids. Nowhere was I ever notified that the pool was closed for maintenance, not even when I called the property to verify my reservation when I only received check in info, for one of the two rooms I booked, the day prior or at check in. We found out when the kids were dressed in their suits and we saw a very algae infested pool. I never would have even considered booking this property knowing there wasn’t a pool available. My other complaint is that we booked a king suite with a “double” pull-out that states the room sleeps 4 “adults.” Not only did we open the pull out sofa to find that it was very much only a twin size bed but the mattress was stained and there was absolutely no bedding in the room. The front desk was very prompt on bringing me new bedding that only had 1 pillow. Both of my booked suites were like this. I even marked 2 adults and 2 children on each booking and we still only had 3 towels and 2 wash cloths. Obviously these rooms were never meant for 4 ppl. The sitting chairs in the room pictures on the website were also nowhere to be found. Overall I am very disappointed in my stay at this location. I have never been so disappointed in a hotel room that I paid this much money for.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Wael, London

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Michael, Powell

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023

8/10 Bien

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfy, Clean, Quiet and Convenient. A Great Stay
The lobby, our room and most of the hotel look renovated and are very clean. The room was large, easy to regulate the temperature, very quiet and the beds were very comfortable. Hotel is located close to expressway and convenient to everywhere we wanted to go. All the staff that we interacted with were cordial, friendly and very helpful.The only downside was the indoor pool that had been closed for over 2 months. The website should include this information. Fortunately the pool wasn't our top priority. We're happy to have stayed here for a week and a half and really enjoyed this hotel. We would certainly stay here again.
Séjour de 7 nuits en août 2023

8/10 Bien

Marc

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pleasant
Generally pleasant, they unfortunately had surge pricing due to a weather event and lots of utility workers in town. As a result the value wasn’t very good. The bed was nice and the room quiet.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Michael

Les points forts : Confort de la chambre
More to be desired
The room itself was ok, the pool had been down for a number of days and was not informed until after booking (non-refundable). There was a 25 dollar upcharge for breakfast for 2 people. Overall would not stay here again. However the noon checkout was a plus
Séjour de 1 nuit en août 2023

4/10 Médiocre

Charles

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Pool closed, doors didn’t work, no breakfast, ice machine didn’t work.
Séjour de 1 nuit en août 2023

10/10 Excellent

Garrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

4/10 Médiocre

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Out of the way good service
Great check I’m at 1am.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Mike

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

8/10 Bien

Thomas

Séjour de 5 nuits en juillet 2023

10/10 Excellent

Emily

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice pool
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023

8/10 Bien

Dave

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice place to stay. But there were cobwebs in the bathroom.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Christopher

Séjour de 1 nuit en juin 2023

10/10 Excellent

kari

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
First time staying here, wont be the last!
Séjour de 2 nuits en juin 2023