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Avis sur Hilton Garden Inn Lancaster

3 out of 5
Hilton Garden Inn Lancaster
101 Granite Run Dr, Lancaster, PA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 481 avis sur 935." "
Note des voyageurs de 8 (Bien), d’après 313 avis sur 935." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 935." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 935." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 935." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Solange, Angoulême

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel
Nous avons vraiment apprécié notre séjour dans cet hôtel, il est magnifique et très reposant. Le petit déjeuner est excellent, la chambre était superbe et très propre.

8/10 Bien

Lise, Ile Perrot qc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charmant hôtel avec jardin et piscine intérieure
Bien aimé, j'y retournerais

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't like that if I had booked directly thru hotel I would have gotten $50 off and my Hilton Honors points
Séjour de 1 nuit en mai 2024
Réponse de Stacey le 15 mai 2024
Thank you for your feedback. We would like to have you stay with us again in the future. Unfortunately, Hilton Honors points are only accumulated when booking with the property directly. We would love to have you stay with us again in the future.

8/10 Bien

Kimberly, Warren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice. The room was nice. Enjoyed Pool and hot tub. The price was way too high.
Séjour de 1 nuit en mai 2024
Réponse de Stacey le 7 mai 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Bien

Asako

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Stacey le 6 mai 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

4/10 Médiocre

Dan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff not accommodating & sermon against booking w Expedia. Property dark/maze like & worn. Limited affordable breakfast options while most thi type offer free. Price exorbitant for this property & staff.
Séjour de 1 nuit en mai 2024
Réponse de Stacey le 6 mai 2024
Sorry to hear that we did not meet your expectations. If you would like to discuss the issues with the staff, please give us a call at 717-560-0880.The property is actually the first Hilton Garden Inn in the USA, so we do have a vastly different layout in comparison with the newer Hilton Garden Inns. We are currently working on our plans to renovate but have not been able to set a start date just yet. We would like to hear from you so we know what needs to be improved. Hopefully you will give us another chance to show you what we can do.

10/10 Excellent

Richard

Séjour de 1 nuit en avril 2024
Réponse de Stacey le 11 mai 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Kim

Les points forts : Propreté et équipements
It was a great place to stay!!
Séjour de 1 nuit en février 2024
Réponse de Stacey le 19 avr. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

janyce

Séjour de 1 nuit en avril 2024
Réponse de Stacey le 3 mai 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Bien

Kameika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check-in was seamless. Overall, the hotel was clean as well as our room. Great customer service from the front desk staff. Will most definitely book again.
Séjour de 1 nuit en avril 2024
Réponse de Stacey le 10 avr. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

jeff

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mars 2024
Réponse de Stacey le 27 mars 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

6/10 Satisfaisant

Deanna

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right off the highway
Séjour de 1 nuit en mars 2024
Réponse de Stacey le 27 mars 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

8/10 Bien

Chad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool
Séjour de 1 nuit en mars 2024
Réponse de Stacey le 16 mars 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Sarah, Brooklyn

Séjour de 2 nuits en mars 2024
Réponse de Stacey le 1 avr. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

2/10 Horrible

Anne Marie

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I only booked this hotel because it had a hot tub over all of the center of Lancaster hotels that didn’t. I check in and tell the front desk man that we couldn’t wait to use the hot tub. My husband and I get to our room that wreaked of cigarette smoke and cha ged into our bath g suitably to find the hot tub was out of order. I go back to the front desk and explain this was the only reason that I booked this hotel over all of the others and when we just spoke minutes before he didn’t bother to tell me the hot tub was out of order. He rolled his eyes at me and offered zero consolation. Beyond disappointed with the service, hotel quality, communication and disrespect for customers. Will never stay at another Hilton Garden again!
Séjour de 1 nuit en mars 2024
Réponse de Stacey le 11 mars 2024
I am sorry that you experienced this situation. We had an unscheduled maintenance issue with the hot tub. This was not planned maintenance. Unfortunately, we had an issue with possible chemical imbalance that made us drain, refill, and reshock the whole hot tub. Again we apologize for the inconvenience this caused you during your stay, and did not meet your expectations. We will address the situation with the staff that was involved as well. Thank you for bringing this to our attention. We would love to have you stay with us again in the future sometime.

10/10 Excellent

Kimberlee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk stafff friendly, helpful, informative of the surrounding area! We had dinner at their restaurant and it was delicious! Will absolutely stay here again!
Séjour de 1 nuit en mars 2024
Réponse de Stacey le 3 mars 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Yashpal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and family friendly service
Séjour de 11 nuits en février 2024
Réponse de Stacey le 29 févr. 2024
Thanks for the feedback. We would love to have you stay with us again in the future.

8/10 Bien

Andre

Séjour de 1 nuit en février 2024
Réponse de Stacey le 22 mars 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Kathy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and nice hotel
Séjour de 1 nuit en février 2024
Réponse de Stacey le 15 févr. 2024
Thank you for your feedback! We would love to have you stay with us again in the future.

10/10 Excellent

Damario

Séjour de 1 nuit en février 2024
Réponse de Stacey le 6 févr. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Sonya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to get to and in the area we were looking for. Staff was very nice
Séjour de 1 nuit en janvier 2024
Réponse de Stacey le 28 janv. 2024
Thank you for your feedback. We would love to have you as our guest again in the future.

10/10 Excellent

Nicole

Definitely recommend
Wonderful experience! Staff was exceptional and very helpful!
Séjour de 1 nuit en janvier 2024
Réponse de Stacey le 26 janv. 2024
Thank you for your feedback. We would love to have you stay with us again in the future!

8/10 Bien

Josh

Voyage d’affaires
Séjour de 1 nuit en janvier 2024
Réponse de Stacey le 25 janv. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Joy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stacey le 25 janv. 2024
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Rodney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good overall experience.
Séjour de 2 nuits en janvier 2024
Réponse de Stacey le 9 janv. 2024
Thank you for your feedback. We would love to see you again in the future

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Stacey le 9 janv. 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Stacey le 31 déc. 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Angella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
2nd time we stayed there. Very nice and clean
Séjour de 1 nuit en décembre 2023
Réponse de Stacey le 31 déc. 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Stacey le 9 déc. 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Bien

Ben

Séjour de 2 nuits en décembre 2023
Réponse de Stacey le 9 déc. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Cheryl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was beautiful, clean, and spacious. Front desk staff were friendly.
Séjour de 1 nuit en décembre 2023
Réponse de Stacey le 9 déc. 2023
Thank you for staying with us. We appreciate your feedback.

2/10 Horrible

William

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They charged $80 at a pet friendly hotel to have our hypoallergenic dog spend the night. For one night. That seems like highway robbery to me. If you’re pet friendly, you shouldn’t be charging that kind of money to let people bring their pets. The cleaning that is done in a room is the same whether you have a pet or whether you don’t have aThey charged $80 at a pet friendly hotel to have our hypoallergenic dog spend the night. For one night. That seems like highway robbery to me. If your pet friendly, you shouldn’t be charging that kind of money to let people bring their pets. The cleaning that is done in a room is the same whether you have a pet or whether you don’t have a pet. It’s just an excuse to charge people money.
Séjour de 1 nuit en novembre 2023
Réponse de Stacey le 30 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Unfortunately, we do not have direct set pet rooms at our property. This is why there is a cleaning fee no matter what animal (hypoallergenic or not) is in the room, there is a pet fee for the extra cleaning that needs to be done in the room. We do this to assure that the next guest does not have a bad experience with a room that a pet had previously stayed in. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely friendly and accommodating. Restaurant within hotel was delicious.
Séjour de 1 nuit en novembre 2023
Réponse de Stacey le 30 nov. 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were disappointed that the bar and restaurant were closed 2 days .
Séjour de 3 nuits en novembre 2023
Réponse de Stacey le 27 nov. 2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Charlyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023
Réponse de Stacey le 27 nov. 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Satisfaisant

Carmen

Séjour de 1 nuit en novembre 2023
Réponse de Stacey le 31 déc. 2023
Thank you for your feedback. We would love to have you stay with us again in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel just don’t stay adjacent to the pool
Great hotel. Very clean. Unfortunately we didn’t realize til we were settled in the room that they put us in one of the worst rooms in the hotel. 228. Do not stay in this room u less you can sleep through anything. It is tight over the hot tub and you hear every sound as if you are in the pool splashing around. Such an echo and it permeates through the whole room.
Séjour de 3 nuits en novembre 2023
Réponse de Stacey le 18 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. I am sorry to hear about your personal experience during your stay. I will pass the infrastructure on to the proper departments.

2/10 Horrible

John

Séjour de 1 nuit en novembre 2023
Réponse de Stacey le 9 déc. 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

patrice

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Stacey le 18 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location, everywhere we wanted to go was 15 minutes or less from this location. The only thing that annoyed us was every time someone shut their door it slammed shut. Ours did too, I would suggest doing something about that noise because it happens all hours of the day and night. Other than that, everything was clean and the pool and jacuzzi was great!
Séjour de 2 nuits en novembre 2023
Réponse de Stacey le 6 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Jim

Séjour de 2 nuits en octobre 2023
Réponse de Stacey le 27 nov. 2023
Thank you for staying with us. We hope to see you again in the future.

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was nice and quiet.
Séjour de 1 nuit en octobre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

8/10 Bien

Donna

Voyage en famille
I’m upset that breakfast wasn’t included in our stay and usually the coffee is free all day long The coffee was only put out in the morning When people go to hotels it’s usually for a short stay and like the convenience of coffee and a small free breakfast to wake up to I probably wouldn’t stay here again not worth it
Séjour de 2 nuits en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Unfortunately, Hilton did go through a full revamping on what is allowed for the breakfast standards and when complimentary coffee is allowed to be out for guests. There may be other policies at other Hilton property's that may differ from the Hilton Garden Inn Brand Standards as per Hilton. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Barbara

Séjour de 1 nuit en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accessibility to multiple road options. Clean Quiet. Each staff member greeted you with a good morning or good evening, and made eye contact. Able to easily obtain necessary items from housekeeping in the hallway. Disappointed that continental breakfast was NOT available Friday and Saturday morning, and included in price of the room.
Séjour de 2 nuits en septembre 2023
Réponse de Stacey le 5 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey Front Desk SupervisorFront DeskHiltonres@horstrealty.com

10/10 Excellent

Christopher

Séjour de 1 nuit en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

8/10 Bien

Melissa

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great but overpriced
My friends and I stay here every year for a local conference. It is clean & the staff are pleasant. However, we don't feel the cost is justified for what we receive. At nearly $850 for 4 nights we expect a bit more than just a clean room with iffy pillows and a so so mattress. We have to request housekeeping, go retrieve additional towels & toilet paper from the desk, and the lighting in the rooms is terrible if you need to do anything in your room (like your makeup, read a book, or work). The hot tub isn't terribly hot and the towels available at the pool are the size of hand towels. Breakfast isn't included in the high price but the restaurant is also open fairly limited hours. That being said, when hotels.com would not let me update my card to my new bank on the reservation, I called the hotel and they had no problems holding my room until I got there to provide an updated card. So, overall good clean hotel with great staff, just overpriced.
Séjour de 4 nuits en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Lorraine

Everything was wonderful
Séjour de 2 nuits en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Kimberly Kaye, Lincoln park

Séjour de 3 nuits en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880

10/10 Excellent

Darshani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is so friendly.
Séjour de 2 nuits en septembre 2023
Réponse de Stacey le 20 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Stacey BenderFront Desk SupervisorFront DeskHiltonres@horstrealty.com 717-560-0880