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Avis sur Extended Stay America Premier Suites Lakeland I4

2.5 out of 5
Extended Stay America Premier Suites Lakeland I4
4360 Lakeland Park Drive, Lakeland, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 457 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 64 avis sur 1003." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Herve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Des chambres plutot spacieuses mais vieillissantes. Par contre petit dejeuner très spartiate (et attention il ferme a 9:00)
Séjour de 1 nuit en février 2020
Réponse de Hotel Management le 3 mars 2020
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a great stay, but we regret not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you for the nice rating, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
People at the desk were nice and friendly and any issues we had they were quick to try to solve the issue.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Solange

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and service. Good room space, clean and affordable. Starbucks and Publix near by. Close to highway.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Melody

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024

8/10 Bien

Lori, St Petersburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cozy
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 23 avr. 2024
Dear Gerald, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This location is perfect and the staff is professional and organized..
Séjour de 1 nuit en avril 2024

10/10 Excellent

Debbie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was great! Only 1 dislike about our entire stay was smell of cigarette smell when you enter room other than that we were very pleased.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 19 avr. 2024
Dear Debbie, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip at a good price. However, we apologize for any inconvenience caused during your time with us. Our housekeeping team has been informed about your remarks, and they are attending to the issue on a priority basis. Please be our guest next time you wish to be around the area, and we hope to make your stay memorable.Sincerely,Hotel Management

8/10 Bien

Daniel

It’s decent,
Séjour de 3 nuits en avril 2024

2/10 Horrible

En

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room had stains on the sheets, walls, and mattresses. It was horribly dirty and people appeared drunk wondering the halls
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 avr. 2024
Dear En, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

8/10 Bien

Igor, Miami

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Front Desk Staff was excellent and very attentive. The room cleanliness was not up to high standards and we were surprised to get just one little bottle of (shampoo/conditioner) for a (2) nights stay. We needed to go down to the front desk to ask for more.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Igor, We're delighted to hear about your positive experience with our Front Desk Staff at Extended Stay America! However, we apologize for any inconvenience caused by the cleanliness and amenities in your room. Your feedback is invaluable, and we'll address these areas to ensure a more enjoyable stay in the future. We appreciate your patronage and hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien
Séjour de 1 nuit en avril 2024

10/10 Excellent

J

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for families.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 15 avr. 2024
Dear J, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

6/10 Satisfaisant

Xiomara Nodal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The staff was great and very welcoming. My only issue with my stay was the mattress, it was horrible and the pull out couch was even worse. It is a shame because the hotel is very clean and the staff was great. But we did not rest it was truly very uncomfortable.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Xiomara, We sincerely apologize for the discomfort you experienced with the mattress and pull-out couch during your stay. Your feedback is valuable, and we regret any inconvenience caused. Please know that we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and cleanliness. Your comfort is important to us, and we hope to provide you with a better rest experience in the future. Sincerely,Hotel Management

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly very informative We would definitely use the facility again if you come back up this way. Can't really say there was anything we didn't like about it We had no issues at all
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Stephen, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your wonderful feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to have the pleasure of welcoming you back the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Jenniffer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en avril 2024

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and pleasant property. The area was nice and close in distance of restaurants and shopping! Only downside was the beds. They were very uncomfortable to sleep in.
Séjour de 5 nuits en mars 2024

4/10 Médiocre

Kimberly

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shower was not clean - someone had wiped something across the walls that was the same color as the flecks of brown in the shower - and when I sent to use the hairdryer it was so nasty I gagged. Covered in what looked to be hair and dye. When I went to the front desk the guy was very apologetic and gave me a new one - gagging himself when he removed it from the case. I also told him about the shower, and he said they had had issues with the cleaning crew but would send someone - that never happened the whole week we were there. There is only 1 small shampoo provided - no conditioner. The couch was part of a sectional with only one piece - and it was ripped. There was only one remote so you could not watch TV in the bedroom and the "living room". The dishes that came out of the sanitized bad were in fact dirty. The wifi was useless - unable to work at all (unless you pay more). I wont be going back to this facility - and doubt I will ever go to an extended stay anywhere.
Séjour de 6 nuits en mars 2024
Réponse de Hotel Management le 30 mars 2024
Dear Kimberly, Thank you for your review. We sincerely apologize for the multiple issues you encountered during your stay. It is unacceptable that the cleanliness of your room and amenities fell below our standards, and we regret any discomfort this caused. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to prevent recurrence. We appreciate your feedback and will use it to improve our services. Should you reconsider, we would welcome the opportunity to provide you with a more satisfactory experience. Sincerely,Hotel Management

6/10 Satisfaisant

emma

Séjour de 1 nuit en mars 2024

8/10 Bien

Tiffany

Voyage en famille
Large room, pretty pool, friendly front desk. No water or juice at breakfast. Would stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Tiffany, Thank you for choosing Extended Stay America. We are thrilled you enjoyed our spacious rooms, inviting pool, and friendly front desk team. However, we apologize for not meeting your expectations regarding the grab-and-go breakfast options. We will consider your valuable feedback and use it for future offerings. We look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

6/10 Satisfaisant

nicole

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Zachary, Mohnton

Voyage en couple
Les points forts : Personnel et service
Nothing special, does the job for a one night stay!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Zachary, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We are glad you found a place that meets your needs for a short stay. Sometimes, simplicity is all we need! We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management

8/10 Bien

Christina

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024

8/10 Bien

Crystal

Séjour de 1 nuit en mars 2024

8/10 Bien

Wynona, Nocona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice area felt safe. Property was nice. Front desk very professional.
Séjour de 2 nuits en février 2024

10/10 Excellent

Rossy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy buena
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Rossy, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associate. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

8/10 Bien

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The price and location
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Anita

Les points forts : Personnel et service
The furniture was old and not at all comfortable. I felt like I was sitting on cardboard and the bed was so hard, no mattress cover. It was just all worn furniture in the room. The lobby was very beautiful as well as a friendly staff Room furniture needs to be updated! The hand and shower soap cmelles like lye
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Anita, Thank you for taking the time to share your review. We are glad you acknowledged our friendly staff and beautiful lobby. However, we apologize for any discomfort experienced during your stay. Your comfort is important to us, and we'll consider your insights regarding the condition of our furniture and the soap to ensure it meets your expectations. We hope you'll consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Angela

Séjour de 1 nuit en mars 2024

4/10 Médiocre

David

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Had to find a last minute place to stay on a trip. This was disappointing place, room was way over priced, the furniture was worn out & tattered, dresser drawers opened by themselves. Full trash cans outside & morning coffee was poor and we really needed it as the landscaping crew woke us up at 6:30 - 7 am. The bed was comfy but that's about the only positive , would never stay again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear David, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

10/10 Excellent

Sixto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
This property needs an revamp, more than covering the mold in the walls with paint and the stained cousins with pillows!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Samantha, Thank you for being our guest. It is nice to know that although you had a satisfactory stay, the room condition did not meet your expectations. We are sorry for the inconvenience, and we will use this information to update the areas and ensure a better place for our guests as we move ahead. We look forward to hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly and the rooms were a good size. The only real "complaint" is that the 2 bedroom unit only has 1 bathroom and it is in the main bedroom and not the common area. Other than that, it was a good hotel for the cost.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 6 mars 2024
Dear Veronica, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. However, we are sorry for the discomfort and will share these notes with our concerned team. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management

6/10 Satisfaisant

Grant

Voyage d’affaires
Les points forts : Propreté et personnel et service
It's not a bad place to stay. Overall didnt have any problems but the furniture in the rooms is pretty beat up. Couch had seen better days with wear and tear and scratches and scrapes that comes with age.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 6 mars 2024
Dear Grant, Thank you for being our guest. It is nice you had a satisfactory time here. However, we are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our front desk team can help you while you are our guest. We hope you give us another chance, and we will surely provide you and your sister with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Horrible

Gabriel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

cintia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Very expensive (almost $300/night) for a dated property with stained old carpeting and no housekeeping.
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Cintia, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you experienced during your stay. Our goal is to provide a comfortable and enjoyable experience for our guests, and it's clear we fell short in this instance. Your feedback is essential, and we will use it to address the issues you mentioned. Please know that your concerns are taken seriously, and we appreciate your patience and understanding. We value your input and hope for the opportunity to regain your trust during future visits. Sincerely,Hotel Management

4/10 Médiocre

Marcelo

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We will never stay at any of you location. Noisy and a bad smell in the halls I had no choice than to stay that night because I couldn't find a room at a different place for that night but never again i should have slept in my car. that's how bad the experience
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Marcelo, Thank you for reviewing our hotel. We apologize for the noise concerns you experienced during your stay. Also, we work hard to provide a clean and comfortable environment; therefore, we regret that the odor issues compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

10/10 Excellent

Brittney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a beautiful property and they are so sweet and kind
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Dear Brittney, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 Excellent

Delores

Séjour de 2 nuits en février 2024

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a safe location. Clean. The breakfast was misleading. It is a grab and go but decent. You just think hot breakfast when it says breakfast included. The coffee not so good. But they had hard boiled eggs, tea, cereal bars, oatmeal.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Laurie

Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Booked & paid online as we needed a pet friendly hotel. At check in - we were required to pay $28 pet fee and $100 credit card hold. Not an issue but should be disclosed at booking. Hopefully cc hold release is done in a timely manner.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 12 févr. 2024
Dear Laurie, Thank you for taking the time to provide your feedback. We apologize for the inconvenience you encountered with your payment policies. We strive to remain transparent by delivering all our policies on every booking platform, enabling our guests to make informed decisions. We regret if this was not adequately communicated to you. Our goal is to ensure a positive experience for all our guests, and we hope you allow us to provide excellent service on your future travels.Sincerely,Hotel Management

6/10 Satisfaisant

Lori

I didn’t like that I had to sign a waiver that I would not smoke in the room. I am not a smoker and the whole lobby smelled like smoke.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Lori, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Please allow us another chance to serve you, and we hope to earn your trust back by providing the outstanding stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Ken

Clean and great value
Séjour de 1 nuit en janvier 2024

10/10 Excellent

GOLDA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location! Nice staff !
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 30 janv. 2024
Dear Golda, We're delighted to hear that you enjoyed the great location and encountered a nice staff during your stay with us at Extended Stay America. Our team is committed to providing excellent service, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back for another pleasant experience!Sincerely,Hotel Management

10/10 Excellent

Stephane

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

4/10 Médiocre

jennie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Front of hotel looked brand new we were in back building which was older beds were a full not queen terrible and the tub almost fell no bars to hold onto and tub slick I put a towel in to stand on and not fall and rug was sticky in main area to walk on barefoot feet were dirty on bottom after being on it. I planned trip for 5 one 4 adults and one baby. The listing also said continental breakfast cone to find out it’s grab and go well we had a graduation to go to and wanted to eat than clean up than go. Did not work out that way than had to rush it made the day start not well and I feel it was pricey for what we received I would appreciate some value back thank you
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 28 janv. 2024
Dear Jennie, We appreciate your detailed feedback about your recent stay. We sincerely apologize for the inconveniences you encountered with the accommodations, cleanliness, and breakfast. Your concerns are important to us, and we will address these issues to enhance the guest experience. We understand the impact on your plans and sincerely regret any disappointment. Your satisfaction is our priority, and we appreciate your understanding. We hope to have another opportunity to welcome you to our hotel again. Sincerely,Hotel Management

6/10 Satisfaisant

Tim

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The area
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 27 janv. 2024
Dear Tim, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

P

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt safe.
Séjour de 4 nuits en janvier 2024