Avis sur Crowne Plaza Lake Placid, an IHG Hotel
Crowne Plaza Lake Placid, an IHG Hotel
101 Olympic Dr, Lake Placid, NY
Avis
9,2
Merveilleux
9,2/10
Propreté
9,2/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Rich C. le 1 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
8/10 Bien
Benjamin
Voyage en famille
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 2 nuits en mars 2024
Réponse de Rich C. le 11 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay and found the views to be incredible. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
8/10 Bien
JF
3 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
JF
Séjour de 1 nuit en mars 2024
Réponse de Rich C. le 5 mars 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
4/10 Médiocre
martyne
28 déc. 2023
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
martyne
Séjour de 2 nuits en décembre 2023
Réponse de Laurie Reservations Manager le 28 déc. 2023
Hello Martyne,You booked a standard room as indicated in your confirmation, which is hotel's choice of 1 king bed or two queen beds and we were sold out of rooms with a king bed. In the future if you would like to be guaranteed a room type, you should book the specific room type you are looking for. I do apologize if there was an issue with your guest room as we had no notification during your stay of any problem. We would have been happy to fix the issue or move you to a different room.Thank you for your feedback. We typically receive positive comments about our cleanliness and I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
10/10 Excellent
Olivier
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 1 nuit en novembre 2023
Réponse de Rich C. le 15 nov. 2023
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
10/10 Excellent
Brigitte
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brigitte
Séjour de 2 nuits en octobre 2023
Réponse de Rachel le 22 oct. 2023
From our ideal location to our friendly team members, it was our pleasure to ensure you had a five-star experience at Crowne Plaza Lake Placid! We truly appreciate you taking the time to tell us about your stay, and we assure you that we will keep up the great work. All the best until we see you again! Regards, Rachel Stanton, manager
10/10 Excellent
David
Voyage en famille avec de jeunes enfants
10 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en août 2023
Réponse de Laurie Reservations Manager le 10 août 2023
Thank you the 5/5 rating and thank you for staying with us!
10/10 Excellent
robert
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
robert
Séjour de 1 nuit en juin 2023
Réponse de Laurie Reservations Manager le 14 juin 2023
Thank you for the 5/5 rating and thank you for staying with us!
8/10 Bien
Mathilde
24 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mathilde
Séjour de 2 nuits en avril 2023
Réponse de Laurie Reservations Manager le 15 mai 2023
Thank you for the 4/5 rating and thank you for staying with us!
10/10 Excellent
Dany
20 mars 2023
Dany
Séjour de 1 nuit en mars 2023
Réponse de Laurie Reservations Manager le 21 mars 2023
Thank you for the 10/10 rating and thank you for staying with us!
8/10 Bien
Mireille
Voyage en famille
9 mars 2023
Les points forts : Propreté, personnel et service, équipements
Mireille
Séjour de 3 nuits en mars 2023
Réponse de Laurie Reservations Manager le 9 mars 2023
Thank you for your feedback and thank you for choosing the Crowne Plaza Lake Placid. I will be sure to forward your comments to our food and beverage department.
10/10 Excellent
Jessica
Voyage en famille
7 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mars 2023
Réponse de Laurie Reservations Manager le 7 mars 2023
Thank you for the feedback. We are pleased to hear that you enjoyed our beautiful views!Thank you for choosing the Crowne Plaza Lake Placid.
10/10 Excellent
Julie
Voyage en famille
19 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en février 2023
Réponse de Laurie Reservations Manager le 20 févr. 2023
Thank you for the 5/5 rating and thank you for staying with us!
10/10 Excellent
Stephane
16 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephane
Séjour de 1 nuit en février 2023
Réponse de Laurie Reservations Manager le 16 févr. 2023
Thank you for the 10/10 rating and thank you for staying with us!
8/10 Bien
René
Voyage en famille
23 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
René
Séjour de 3 nuits en janvier 2023
Réponse de Laurie Reservations Manager le 25 janv. 2023
Thank you for your feedback. The extra charge was for a lake view room. We did offer a room with two beds overlooking the indoor pool at no extra charge.
10/10 Excellent
claude
Voyage en famille
30 oct. 2022
Les points forts : Propreté et personnel et service
claude
Séjour de 1 nuit en octobre 2022
Réponse de Laurie Reservations Manager le 31 oct. 2022
Thank you for the feedback and thank you for choosing the Crowne Plaza Lake Placid.
10/10 Excellent
Patrice
Voyage en famille
17 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrice
Séjour de 2 nuits en octobre 2022
Réponse de Laurie Reservations Manager le 18 oct. 2022
Thank you for the 5/5 rating and thank you for staying with us!
10/10 Excellent
Rougé
Voyage en famille
13 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rougé
Séjour de 2 nuits en octobre 2022
Réponse de Laurie Reservations Manager le 13 oct. 2022
Thank you for the great feedback. We are pleased to hear that you appreciated our convenient central location, beautiful views, helpful staff, comfortable beds and breakfast buffet!Thank you for choosing the Crowne Plaza Lake Placid.
6/10 Satisfaisant
Carl
Voyage en couple
12 sept. 2022
Les points forts : Propreté et personnel et service
Carl
Séjour de 1 nuit en septembre 2022
Réponse de Laurie Reservations Manager le 13 sept. 2022
We are pleased to hear that you appreciated our central location and great views.Thank you for staying with us.
10/10 Excellent
Francois
Voyage en famille
31 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francois
Séjour de 2 nuits en août 2022
Réponse de Laurie Reservations Manager le 1 sept. 2022
Thank you for the 5/5 rating and thank you for staying with us!
6/10 Satisfaisant
Isabelle
Voyage en couple
14 juil. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Isabelle
Séjour de 1 nuit en juillet 2022
Réponse de Laurie Reservations Manager le 14 juil. 2022
Thank you for your feedback. I am pleased to hear the kind words about one of our staff members, we appreciate it!
8/10 Bien
Stéphanie
Voyage en groupe
20 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stéphanie
Séjour de 1 nuit en juin 2022
Réponse de Laurie Reservations Manager le 20 juin 2022
We are happy to hear that you had a good stay and we look forward to your return!
10/10 Excellent
Jean-Francois
Voyage en famille
9 mai 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 1 nuit en mai 2022
Réponse de Ashley le 9 mai 2022
We are glad you were able to enjoy the amenities we have to offer and that our staff was accommodating. Thank you for your review and we hope to see you again soon!
Ashley Berkowitz
Guest Relations
8/10 Bien
Rita
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rita
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
slobodan
27 mai 2024
Les points faibles : Équipements
slobodan
Séjour de 1 nuit en mai 2024
8/10 Bien
Myassar
Voyage en couple
24 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Myassar
Séjour de 1 nuit en mai 2024
10/10 Excellent
Laura
22 mai 2024
Les points forts : Propreté et personnel et service
Laura
Séjour de 1 nuit en mai 2024
Réponse de Rich C. le 24 mai 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
8/10 Bien
JOSEPH
Voyage en couple
20 mai 2024
JOSEPH
Séjour de 1 nuit en mai 2024
Réponse de Rich C. le 20 mai 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
10/10 Excellent
Laarnie
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laarnie
Séjour de 1 nuit en mai 2024
Réponse de Rich C. le 20 mai 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
10/10 Excellent
Katie
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katie
Séjour de 2 nuits en avril 2024
Réponse de R Stanton le 17 mai 2024
It is an honor to have earned a perfect rating for your recent stay with us. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. No matter the weather, our team goes above and beyond to provide our guests with a relaxing and safe experience. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.
10/10 Excellent
Mark
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en mai 2024
Réponse de Rich C. le 16 mai 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
10/10 Excellent
DAVID
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DAVID
Séjour de 2 nuits en mai 2024
Réponse de Rich C. le 7 mai 2024
Thank you for your positive review and for choosing to stay with us! We're thrilled to hear that you loved the location of our hotel atop the hill.We appreciate your feedback regarding the elevator. Ensuring a pleasant environment for our guests is important to us, so we'll address the issue with the elevator's smell promptly to ensure it's resolved.Thank you for bringing this to our attention, and we hope that despite this issue, you had an enjoyable stay with us. We look forward to welcoming you back in the future, and if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!
8/10 Bien
Marie-France
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marie-France
Séjour de 1 nuit en mai 2024
Réponse de Rich C. le 6 mai 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our spacious lounge and bar area, as well as our outdoor terrace.Creating welcoming and comfortable spaces for our guests to unwind is a priority for us, so it's fantastic to know that you appreciated these features during your stay. Whether you're looking to socialize with friends or simply relax with a drink, our lounge and bar area and outdoor terrace provide the perfect setting.We value your input and are grateful for your positive comments. If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Until then, safe travels, and we look forward to hosting you again soon!
6/10 Satisfaisant
Gary
1 mai 2024
Les points forts : Propreté
Gary
Séjour de 1 nuit en février 2024
Réponse de Rich C. le 2 mai 2024
Thank you for taking the time to share your thoughts with us. We're glad to hear that you found our location convenient for your needs.We appreciate your feedback regarding the condition of our property. We are constantly striving to provide our guests with comfortable and updated accommodations, and your comments will certainly be taken into consideration as we continue to make improvements.If there are any specific areas you believe could use attention or if you have any suggestions for how we can enhance your experience in the future, please feel free to share them with us. Your input is invaluable to us as we work to ensure that all our guests have a pleasant stay.We hope to have the opportunity to welcome you back again in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us.
10/10 Excellent
Krystin
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Krystin
Séjour de 3 nuits en avril 2024
Réponse de Rich C. le 29 avr. 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's great location and the beautiful view of the lake. Providing our guests with a memorable experience is our top priority, and we're thrilled that you had a pleasant stay with us.We hope to have the pleasure of welcoming you back for another enjoyable visit in the future.
10/10 Excellent
Cory
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en avril 2024
Réponse de R Stanton le 26 avr. 2024
Thank you! We are so pleased you enjoyed your visit to Crowne Plaza Lake Placid. It was our pleasure to share the Adirondack Mountains with you! We hope you'll join us again, soon!
10/10 Excellent
Colleen
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Colleen
Séjour de 2 nuits en avril 2024
Réponse de R Stanton le 26 avr. 2024
Thank you for sharing your experience at the Crowne Plaza Lake Placid. It sounds like we checked all the boxes for an incredible stay with our clean accommodations, and friendly hospitality! We'll see you again next time you travel to Lake Placid!
10/10 Excellent
Enmanuel
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enmanuel
Séjour de 3 nuits en avril 2024
Réponse de R Stanton le 26 avr. 2024
Thank you got the 5 out of 5 review! We are so glad that we could provide you with a comfortable getaway to Lake Placid. Thank you for choosing Crowne Plaza Lake Placid and we hope to welcome you back again soon.
8/10 Bien
Gregory
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 2 nuits en avril 2024
Réponse de Rich C. le 25 avr. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our location worked well for you and that you found it convenient to explore the nearby attractions and dining options.If there are any areas where you feel we could have improved to earn that extra star, please don't hesitate to let us know. Your feedback helps us to continually enhance the guest experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
8/10 Bien
Justin
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justin
Séjour de 1 nuit en avril 2024
Réponse de Rich C. le 25 avr. 2024
Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our staff to be accommodating and enjoyed the peace and quiet during your stay. It's also great to know that our location was convenient for exploring Main Street.If there are any areas where you feel we could have improved to earn that extra star, please feel free to share your feedback with us. We're always looking for ways to enhance the guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Margaret
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margaret
Séjour de 3 nuits en avril 2024
Réponse de Rich C. le 15 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
10/10 Excellent
Kathleen
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen
Séjour de 2 nuits en avril 2024
Réponse de Rich C. le 15 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
10/10 Excellent
John
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 5 nuits en avril 2024
Réponse de Rich C. le 11 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
10/10 Excellent
Kevin
9 avr. 2024
Kevin
Séjour de 2 nuits en avril 2024
Réponse de Rich C. le 11 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
10/10 Excellent
Marli
Voyage en groupe
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marli
Séjour de 1 nuit en avril 2024
Réponse de Rich C. le 11 avr. 2024
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!
10/10 Excellent
Christopher
4 avr. 2024
Christopher
Séjour de 1 nuit en avril 2024
Réponse de Rich C. le 25 avr. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!
6/10 Satisfaisant
Christopher
2 avr. 2024
Christopher
Séjour de 2 nuits en mars 2024
Réponse de Rich C. le 22 avr. 2024
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We appreciate your honesty and regret that your stay did not meet your expectations.If there are any specific areas where we can improve or if you encountered any issues during your stay that you would like us to address, please feel free to reach out to our team directly. Your feedback is invaluable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
10/10 Excellent
Mary Helen
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Helen
Séjour de 3 nuits en mars 2024
Réponse de Rich C. le 2 avr. 2024
Thank you for your glowing review and for choosing our hotel for your recent getaway! We're thrilled to hear that you enjoyed the cozy lodge atmosphere, stunning views, and delicious food during your stay. It sounds like you had a truly memorable experience, and we're delighted to have been a part of it.We're glad to know that you found our location convenient for exploring the local attractions, even if skiing wasn't on your itinerary. It's always wonderful to hear from returning guests like the gentleman you met on the elevator – their loyalty speaks volumes about the quality of our accommodations and service.We can't wait to welcome you back for another fantastic stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.
10/10 Excellent
Nefertiti
1 avr. 2024
Les points forts : Propreté et personnel et service
Nefertiti
Séjour de 1 nuit en mars 2024
Réponse de Rich C. le 2 avr. 2024
Thank you for your fantastic review! We're delighted to hear that you enjoyed the breathtaking views of the Adirondack Mountains from our Great Room. Providing our guests with unforgettable experiences is what we strive for, and we're thrilled that you found the scenery to be out of this world.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
8/10 Bien
Megan
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megan
Séjour de 2 nuits en mars 2024
Réponse de Rich C. le 2 avr. 2024
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!