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Avis sur Hilton Garden Inn Lake Mary

3 out of 5
Hilton Garden Inn Lake Mary
705 Currency Cir, Lake Mary, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 528 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 100 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Marco, Beossard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Environnement calme près de tous les services. Je recommande.
Séjour de 1 nuit en janvier 2020
Réponse de GM le 16 janv. 2020
Good evening Marco, On behalf us all of us at the Hilton Garden Inn Lake Mary (FL), I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience with here at the Hilton Garden Inn. We will be sharing your feedback amongst our team. We sincerely wish you a pleasant Holiday Season and hope to be of service to you again in the future. Respectfully, Jim Mead General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2018

8/10 Bien

roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour mon travail hôtel calme au milieu de la verdure

8/10 Bien

Felipe, Montreal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel close to Orlando Sanford Airport
The hotel is pretty good in itself. The location is peaceful, but it's not exactly close to most Orlando attractions. The location's best asset is its relative proximity to Orlando Sanford Airport.
Réponse de Hotel Management le 1 déc. 2014
Thank you for your feedback on your most recent stay with us! I am pleased to hear that our close proximity to the Sanford Airport worked well for you. We hope to see you again on your future trips to the Lake Mary area. Thank you again for your feedback!

10/10 Excellent

MARGARET

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, they provide shuttle service from Sanford airport to hotel. Lots of restaurants within walking distance. Good overnight lodging to cruise port by Uber the next day.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean hotel, good soundproof windows. Even though our room was facing a freeway, we didn’t hear anything. Easy parking. One small issue- water in the shower head was dripping after facets were closed.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

ranae

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
The hotel room cost too much with all your amenities, like your breakfast and all your little extras they want to charge you for every little thing
Séjour de 1 nuit en mai 2024

10/10 Excellent

Omar, Miami

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and convenient this hotel was just perfect for our trip.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Denise

Voyage en famille
They canceled our room without notification to us or Expedia. At the same time I called the property at 8pm to advise of a late arrival and they never mentioned an issue with the room. Didnt really want to assist at solving problem until we insisted
Séjour de 1 nuit en avril 2024

10/10 Excellent

dona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Clean Quiet
Séjour de 1 nuit en avril 2024

8/10 Bien

Sharon

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property itself is very nice and well maintained. The rooms are a little small, but very nice and updated. The beds were very comfortable as well. Our only complaint, like others have stated, is the staff is not friendly at all. Even housekeeping was unfriendly. They do not clean rooms everyday, so I asked one of the housekeepers in the hallway for some fresh towels and she was very put out by my request. While I liked the hotel and location, I might look elsewhere next time I was in town, just based on the unfriendly staff. It's a hotel, so to me hospitality should be first and foremost.
Séjour de 2 nuits en mars 2024

10/10 Excellent

BIANCA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 1 nuit en mars 2024
Réponse de Viraj le 25 mars 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Médiocre

Doug

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property needs to be upgraded. I was in two rooms, both were nasty. The 2nd room's bath tube was flaking, not just a spot but the entire tub. The Staff was great, and the bar/food was very good. I was surprised by the ratings listed; this is not a clean place.
Séjour de 1 nuit en février 2024
Réponse de Viraj le 25 mars 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that your experience was not up to Hilton Garden Inn standards. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 Excellent

Donald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great overall hotel.
Séjour de 3 nuits en février 2024
Réponse de Viraj le 25 mars 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bien

Factor

Voyage d’affaires, Voyage en couple
The property was average
Séjour de 1 nuit en février 2024
Réponse de Viraj le 25 mars 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that our property did not meet expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think the breakfast was marginal and not a good deal.
Séjour de 3 nuits en février 2024
Réponse de Viraj le 25 mars 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that you were not satisfied with our offerings for breakfast. Next time you are in town, please speak to one of our staff members and they will assist you with our A La Carte Menu. Thank you and look forward to seeing you soon.

8/10 Bien

Eileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's always a good time when we stay. The staff is very accommodating. The only negative is that the rooms need some tlc. Is starting to look outdated.
Séjour de 1 nuit en février 2024
Réponse de Viraj le 25 mars 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Bien

Heidi

Les points forts : Propreté, personnel et service, équipements
Our stay was good. Staff was friendly and helpful. Hotel had plenty of outdoor seating at the pool and also another are attached to hotel which was nice to have options! Clean and relaxed atmosphere. Our bathtub faucet leaked but it happens and was reported to the front desk. Will stay there again.
Séjour de 1 nuit en février 2024
Réponse de Viraj le 25 mars 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Juan, Storm lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Viraj le 25 mars 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Satisfaisant

Jeff

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Milan, Miami

Everything was great
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Robbie

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Denise

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I was saddened to find the this property did not have any indoor pool or hot tub. Florida weather is not always pristine. It was cold and rainy during my stay. The hall carpet was not vacuumed, there was a peanut and a piece of trash directly in front of my room door. The room needed more detail cleaning/repair: there were 3 significant peeling areas of paint around the corners of the tub, desk was very wobbly, top of lamp on desk dusty, silver items inside shower/tub were not polished and had water stains covering them, toilet seat was loose and wobbly, floor in bath and entryway was sticky to walk on, the area between the bed frame and mattress was filthy/dusty. Also no restaurant food available. I left prior to the breakfast bar and was offered nothing. For the price I paid, I was disappointed. Could have paid less and had the same room at Super 8 or Motel 6. Disappointing.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was amazing. Food was really good for hotel food. Had a problem with the prepay for dinner (12.00) was taken care of by giving us 2 chits.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Erica

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Desirae

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Robin

Room air conditioner wasn’t cooling.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Keith

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Charlie

Voyage en famille
Les points faibles : Propreté et équipements
Room toilet clogged twice while, although staff sent maintenance worker to the issue, worker came a plunger which unclogged toilet for a day and had to call again. Room felt dirty, room smell musty and rugs did did not appear to be clean.
Séjour de 5 nuits en novembre 2023

4/10 Médiocre

Jori

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was never cleaned. Stayed for 2 nights. Room was very dingy. Had a mildew smell. Could be from the carpet. Rusted bathroom
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Diane

Séjour de 1 nuit en novembre 2023

2/10 Horrible

tammy, jamaica

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Carmen, Davenport

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en octobre 2023

8/10 Bien

Eileen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
I like that the hotel is very cozy and has everything I need for a quick trip to Orlando. I love that there's a bar on site and a terrace to hangout and relax. The hotel breakfast was also very good and convenient. This is our 2nd stay here and staff is always amazing. but this time around I noticed the guestrooms need major tlc. Our shower had a shower mat that had mold on it. This was gross! and the carpet in the room had several stains and you can just tell is time to change them. Pillows were flat and I just felt stuffy in there. Had a horrible night sleep.
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Elizabeth

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointing stay
I have stayed in hotels all over Europe and the US and this is by far the worst hotel ever. The room was not cleaned despite my 10 day stay. I had to request the trash be removed, coffee and coffee cups every single day. After 5 days a cleaning was supposed to take place but I had to request it first. The towels were exchanged , the bed was made and trash removed and that was all the housekeeping that was done. My coffee, coffee cups and water cups were never replenished and not once did they supply even one bottle of water which is standard in every hotel I have ever been in. The only friendly member of staff was Pedro who gave me several coffees and cups when asked. The rest of the staff could use some training in smiling and general customer service, in fact a pretty surly bunch overall. Breakfast was overpriced at $10.00 per day and the one dinner I ate in the evening was mediocre. All the other Hiltons I have ever stayed in have been wonderful experiences but I would never stay at Hilton Garden Inn, Lake Mary again and would definitely not recommend it to any of my friends or family.
Séjour de 9 nuits en octobre 2023

6/10 Satisfaisant

Mario

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room 329 has the security light near the pool shining directly into the room. Also the tub is scarred and keep running water. The toilet kept running water. The orange chair is stained and dirty
Séjour de 4 nuits en octobre 2023

2/10 Horrible

Angelina

Les points faibles : Personnel et service et confort de la chambre
Didn’t honor my reservation request
I reserved a room with king size bed. I was given a room with double queens. When I spoke with the hotel associate I was told none were available. What is the point in reserving a specific room AND paying that price if you’re not going to honor it. The double bed rooms are cheaper and yet I paid more money for a room I didn’t even get. Really not happy with the stay at all and no one had any interest in making it right. I was told you get what you get. So again - why is selecting a room type even an option if you’re not going to make sure that’s what is given at the time you check?? And then no refund for what I overpaid. Really unhappy.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Tynetta

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carmen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love Gabi and omg i forgot his name but awesome staff.

6/10 Satisfaisant

Andrea

Voyage en groupe
Les points forts : Personnel et service
We were surprised that this hotel was rated as high as it is. The staff was nice and the lobby was clean. All the other parts of the hotel, including rooms, need a major upgrade. The door to our room wouldn’t close well. The metal doors seemed industrial and had paint chipping off. Our shower had a constant drip. The brown carpets, furniture, and white bedspreads needed deep cleaning.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Gregory

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Malyka

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel stay was great. The only thing I would have to say is that twice I had staff open the door to my room while I was in there. I had the latch on so they could not enter, but I thought that it was weird. The first time I was asleep but did not hear a knock, the second time I was in the bathroom but they did knock.
Séjour de 2 nuits en août 2023

10/10 Excellent

Royce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hilton Garden Inn
Great location and wonderful place to stay! Staff is very friendly and professional! Highly recommended!
Séjour de 2 nuits en août 2023

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Beautiful location and incredibly comfortable room!
Séjour de 2 nuits en août 2023

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Good, bad ,ugly
Great. Location staff. Lobby area Good. Everything else Bad carpet and pillows Ugly. Nothing
Séjour de 2 nuits en août 2023

10/10 Excellent

Dwayne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en août 2023