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Avis sur Sonesta Simply Suites Irvine East Foothill

2 out of 5
Sonesta Simply Suites Irvine East Foothill
3 S Pointe Dr, Lake Forest, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 486 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 296 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1000." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en mai 2019
Réponse de Christina le 6 juin 2019
Thank you for your feedback! Your feedback helps us to improve our guests stays with us!

4/10 Médiocre

Amanda

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The front desk worker was rude when answering my questions about the security deposit and other additional charges
Séjour de 1 nuit en mai 2024
Réponse de Simply Suites le 21 mai 2024
We apologize for your experience with us and thank you for sharing your comments so that we can take appropriate action.

10/10 Excellent

Noasdia

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I there was a small wait time during the check in time . However they were friendly and I would recommend this place to anyone looking for something quite , comfortable , clean and at a good price .
Séjour de 1 nuit en mai 2024
Réponse de Simply Suites le 20 mai 2024
Thank you for staying and sharing your comments.

4/10 Médiocre

James

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Unfortunately this hotel was not very good. $7 to park Coffee but no creamer, sweetener in the room. Had to buy it downstairs in the market. Very old kinda depressing place. Carpet has stains, toilet and shower dripped all night. Loose bathroom floor tiles, grout around the base of the tub was installed poorly. Overall unfortunately a basic poor vibe in this place. I checked out and moved to another place rather then extending out stay. Front staff was polite and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Simply Suites le 20 mai 2024
Thank you for taking the time to share your feedback regarding your experience with us. Your comments are important to us, as they provide us an opportunity to better serve you.

10/10 Excellent

Gulnare

Les points forts : Propreté et personnel et service
Staff is wonderful
Séjour de 25 nuits en avril 2024
Réponse de Simply Suites le 9 mai 2024
Thank you for staying with us and for your kind words.

6/10 Satisfaisant

Keith

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

6/10 Satisfaisant

Alec

Les points forts : Personnel et service
No wifi
Séjour de 2 nuits en avril 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

6/10 Satisfaisant

Dawn

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 18 avr. 2024
Thank you for staying with us.

10/10 Excellent

Kinan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating front desk staff.
Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 15 avr. 2024
Thank you for staying with us.

2/10 Horrible

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being charged for parking was an abomination bait and switch predatory business practice i expect to be fully refuned $21 jackreef@gmail.com
Séjour de 3 nuits en avril 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

10/10 Excellent

STEVEN

Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 1 mai 2024
Thank you for staying with us.

10/10 Excellent

Traviss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de Simply Suites le 15 avr. 2024
Thank you for staying with us.

4/10 Médiocre

Conner

Séjour de 1 nuit en mars 2024
Réponse de Simply Suites le 15 avr. 2024
Thank you for staying with us and for you feedback.

2/10 Horrible

George

Séjour de 1 nuit en mars 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

6/10 Satisfaisant

Chaoyi, Cedar Park

Séjour de 2 nuits en mars 2024
Réponse de Simply Suites le 25 avr. 2024
Thank you for staying with us and for your feedback..

10/10 Excellent

Jogender

Séjour de 4 nuits en mars 2024
Réponse de Simply Suites le 5 avr. 2024
Thank you for staying with us.

10/10 Excellent

Traviss

Great
Séjour de 1 nuit en mars 2024
Réponse de Simply Suites le 1 avr. 2024
Thank you for staying with us.

10/10 Excellent

?

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great
Séjour de 2 nuits en mars 2024
Réponse de Aj le 30 mars 2024
Thank you for staying with us.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Aj le 30 mars 2024
Thank you for staying with us.

8/10 Bien

Asya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good, except, no breakfast in the building. Options for the purchase in the lobby were not too appealing. No healthy food options were available.
Séjour de 2 nuits en mars 2024
Réponse de Simply Suites le 25 mars 2024
Thank you for staying with us.

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay, very safe and quiet area with stores nearby. Loved the kitchenette and really enjoyed the stay.
Séjour de 2 nuits en mars 2024
Réponse de Simply Suites le 18 mars 2024
Thank you for staying with us. We look forward to serving you again.

2/10 Horrible

Marco

Séjour de 1 nuit en mars 2024
Réponse de Simply Suites le 15 mars 2024
Thank you for staying with us. We hope we get the opportunity to serve you again.

10/10 Excellent

Barry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wish I knew ahead of time there was a$7 parking fee.
Séjour de 3 nuits en mars 2024
Réponse de Aj le 12 mars 2024
Dear Barry,I'm sorry to hear about the parking fee. Please email me directly @ alrich.jareno@sonesta.com if you need further assistance.Warm regards,Alrich

8/10 Bien

natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet
Séjour de 1 nuit en mars 2024
Réponse de Simply Suites le 5 mars 2024
Thank you for staying with us.

10/10 Excellent

Ian, Arroyo Grande

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I felt the room was comfortable. We had a very relaxing stay for two nights. We definitely will return if we are in the area.
Séjour de 2 nuits en février 2024
Réponse de Simply Suites le 5 mars 2024
Thank you for staying with us and sharing your comments. We look forward to serving you again.

8/10 Bien

George

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice
Séjour de 19 nuits en février 2024
Réponse de Simply Suites le 5 mars 2024
Thank you for staying with us.

10/10 Excellent

LARRY

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
THE WATER COULD'VE BEEN A LITTLE HOTTER. OUTSIDE OF THAT, EVERYTHING WAS ACTUALLY QUITE IMPRESSIVE !!! I WILL DEFINITELY CHECK PRICE/AVAILABILITY NEXT (EVERY) TIME I'M HEADING BACK TO THE AREA.
Séjour de 1 nuit en février 2024
Réponse de Simply Suites le 22 févr. 2024
Thank you for staying with us and sharing your comments. We look forward to serving you again.

2/10 Horrible

Andrew

Séjour de 1 nuit en février 2024
Réponse de Simply Suites le 21 févr. 2024
Thank you for staying with us.

2/10 Horrible

Kathlen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our room smelled so bad we had to sleep with the window open.
Séjour de 1 nuit en février 2024
Réponse de Simply Suites le 19 févr. 2024
We want to thank you for staying with us and apologize for your experience. We hope we get the opportunity to serve you again.

10/10 Excellent

Aidan

Séjour de 3 nuits en février 2024
Réponse de Simply Suites le 19 févr. 2024
Thank you for staying with us.

10/10 Excellent

SUSAN LEE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Simply Suites le 8 févr. 2024
Thank you for staying with us.

4/10 Médiocre

Sandra

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Simply Suites le 9 janv. 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

JeHanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Simply Suites le 3 janv. 2024
Thank you for staying with us.

2/10 Horrible

Dallin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Construction zone with terrible customer service.
This Sonesta was a construction zone with no sense of sense of customer service. The room wasn’t dirty, but the entire hotel was under construction without any indication of that before booking. Our towel rack was broken and all of our towels fell on the floor. When I went downstairs to ask for new towels the lady walked away and said she would be back to help me. She came back with a donut and coffee in her hand and while eating it asked me to go get my old towels from my room if I wanted new ones. Terrible! No gym was available, no breakfast, no customer service and overall a 1/10. Do yourself a favor and don’t stay here
Séjour de 4 nuits en décembre 2023
Réponse de Simply Suites le 3 janv. 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Irvine East Foothill. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Irvine East Foothill. Please contact us if you would like to discuss this further. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 Bien

CHRIS, Mission Viejo

Les points forts : Personnel et service
Had to pay $7.00 per night parking fee on checkout I wasn't aware of and the parking lot is huge and no reason to charge extra except to make more money off customers. On check in the room's fridge was warm and stinky had to switch to another room and they are doing renovations and they left plastic taped to the carpet right in the middle of the hallway you had to walk over every time you went in or out of your room even though it was Christmas eve and Christmas with no body doing any work on the place. They could have spent $1.00 and removed it for the weekend and replaced it when they got back to work.
Séjour de 2 nuits en décembre 2023
Réponse de Simply Suites le 8 févr. 2024
Thank you for staying with us and sharing your feedback.

10/10 Excellent

Fernando

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
El hotel se ve que es nuevo, está muy bien en general pero en mi habitación faltó que los de limpieza lavaran la tina tenía cabellos y no me fue nada agradable.
Séjour de 1 nuit en décembre 2023
Réponse de Simply Suites le 5 déc. 2023
Thank you for staying with us and sharing your feedback.

8/10 Bien

Thomas

Séjour de 1 nuit en novembre 2023
Réponse de Simply Suites le 3 janv. 2024
Thank you for staying with us.

10/10 Excellent

Claudia

Séjour de 1 nuit en octobre 2023
Réponse de Simply Suites le 1 déc. 2023
Thank you for staying with us.

10/10 Excellent

WEIJIE

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Refrigerator is a little noisy
Séjour de 1 nuit en novembre 2023
Réponse de Simply Suites le 20 nov. 2023
Thank you for staying with us and sharing your feedback.

8/10 Bien

Celin

Séjour de 1 nuit en novembre 2023
Réponse de Simply Suites le 3 janv. 2024
Thank you for staying with us.

10/10 Excellent

Hector

Séjour de 1 nuit en novembre 2023
Réponse de Simply Suites le 1 déc. 2023
Thank you for staying with us.

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Place was very clean and the rooms were very nice. They are currently going through a remodel, but it was still quiet and comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Simply Suites le 24 oct. 2023
Thank you for staying with us and sharing your feedback.

4/10 Médiocre

Jessica

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The entire booking was wrong. I was told I would be getting a different room and we did not, the room had an off putting smell to it and there was no restaurant or in room service. We had a menu, I took a photo of, in our room and when I called front desk she said, “we do not have that anymore.” So we relied on DoorDash. I wish I knew the hotel was under construction. Front desk lady was nice, Aly, but no other interactions with staff while we were there. Sadly won’t be staying here again :(
Séjour de 2 nuits en octobre 2023
Réponse de Simply Suites le 10 oct. 2023
We apologize for the experience you had with us and thank you for sharing it. Feedback like yours helps us improve.

10/10 Excellent

natasha

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Simply Suites le 10 oct. 2023
Thank you for staying with us.

10/10 Excellent

Carrie Phoenix

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lots of construction going on inside this hotel, but it’s for renovations. The room is clean, spacious, and comfortable. Good location close to other businesses. I always stay here when visiting.
Séjour de 1 nuit en octobre 2023
Réponse de Simply Suites le 8 oct. 2023
Thank you for staying with us and sharing your feedback. We look forward to serving you again.

2/10 Horrible

Edith

Séjour de 1 nuit en septembre 2023
Réponse de Simply Suites le 5 oct. 2023
Thank you for sharing your feedback. We hope we get the opportunity to serve you again.

8/10 Bien

Andrea

Séjour de 1 nuit en septembre 2023
Réponse de Simply Suites le 24 oct. 2023
Thank you for staying with us.

10/10 Excellent

Brian

Séjour de 1 nuit en septembre 2023
Réponse de Simply Suites le 25 sept. 2023
Thank your for staying with us.

10/10 Excellent

Ismaela

Séjour de 1 nuit en septembre 2023
Réponse de Simply Suites le 17 oct. 2023
Thank you for staying with us.