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Avis sur Sonesta Select Laguna Hills Irvine Spectrum

3 out of 5
Sonesta Select Laguna Hills Irvine Spectrum
23175 Avenida De La Carlota, Laguna Hills, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 563 avis sur 1188." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1188." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1188." "
Note des voyageurs de 4 (Médiocre), d’après 117 avis sur 1188." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1188." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Alexis

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The room was clean but, the shower drain didn’t work properly. Outside entry doors didn’t work with room key.
Séjour de 3 nuits en mai 2024

8/10 Bien

Danielle O

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Nehal Taha le 27 mai 2024
Thank you for such a great review , Hope to see you again soon

10/10 Excellent

julio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Service
Séjour de 1 nuit en mars 2024
Réponse de .. le 21 mai 2024
Thank you so much for staying with us! We hope to see you again!

2/10 Horrible

Norman

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel only cleans your room and provides new clean towels only after 7 consecutive days of stay. On May 17, 2024, at approximately 2-4am, the fire alarm was triggered and there was no fire. Also, only one elevator was in operations. So going to the upper floors would be a delay. My room had no microwave to cook food.
Séjour de 2 nuits en mai 2024
Réponse de Marina Tanagho le 23 mai 2024
Dear Norman,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. I apologize the fire alaram went off during your stay it is there for your safety. The rooms are as detailed on the websites do not have microwaves but there is a microwave in the lobby for all guests to use.Once again thank you for your feedback and hope to see you back soon.Sincerely,

10/10 Excellent

jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff comfy and quiet
Séjour de 1 nuit en mai 2024
Réponse de MARINA TANAGHO le 20 mai 2024
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bien

Josephine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I don’t like to pay parking
Séjour de 1 nuit en mai 2024
Réponse de MARINA TANAGHO le 19 mai 2024
Dear Josephine,Thank you for your review of our hotel, please note the parking fee is listed on the website at the time of booking. Thank you for staying with us and hope to see you again very soon. Sincerely,

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de MARINA TANAGHO le 19 mai 2024
Dear Rebecca,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

6/10 Satisfaisant

Leyla

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
They have none friendly staff at the reception. Broke elevator, smelled pot in the the corridor, smelly carpets
Séjour de 1 nuit en mai 2024
Réponse de MARINA TANAGHO le 17 mai 2024
Dear Leyla,Thank you for choosing to stay at the Sonesta Select Laguna Hills and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 Excellent

Whell Ghene

Séjour de 1 nuit en mai 2024
Réponse de MARINA TANAGHO le 19 mai 2024
Dear Whell Ghene,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

4/10 Médiocre

Jorge

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Got there and staff ignored me and clearly saw me waiting in the front desk for assistance, until I stated hey I’m here to check in she responded to give her 5 mints for check in I said okay no problem. I don’t move I stay in the front desk waiting another lady shows up and she starts checking her in before me totally cuts me off finishes with her and then answers the phone. Room smelled , AC didint work and outside window screen was broken totally unsafe and someone could have broken in my room
Séjour de 1 nuit en mai 2024
Réponse de Nehal Taha le 13 mai 2024
Thank you Jorge for taking the time to share your experience with us, We’re so sorry for the inconvenience of the staffing, AC and Broken window , wish you reported these issues to our team on property to make it right during your stay . we appreciate you give us a second chance to make things right.

10/10 Excellent

Patrick

Séjour de 1 nuit en mai 2024
Réponse de Nehal Taha le 27 mai 2024
Thank you for such a great review, hope to see you again soon .

4/10 Médiocre

Ryan Omar

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
The hallway smells like marijuana and breakfast was not included in the accommodation.
Séjour de 5 nuits en avril 2024
Réponse de MARINA TANAGHO le 9 mai 2024
Dear Ryan,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 Bien

Marcos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and comfortable stay. Good value for the price. Could use some updating however clean and comfortable room with a plush bed.
Séjour de 2 nuits en mai 2024
Réponse de Nehal Taha le 6 mai 2024
Thank you Marcos for such a great review, Hope to see you again soon to always serve you .

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was clean and nice
Séjour de 1 nuit en mai 2024
Réponse de Nehal Taha le 4 mai 2024
Thank you Laura for such a great review, Hope to see you again soon

2/10 Horrible

rebecca

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Really bad
Séjour de 3 nuits en avril 2024
Réponse de Nehal Taha le 4 mai 2024
Thank you Rebecca for taking the time to share your experience with us, We’re so sorry for the inconvenience that happened during the stay ,and would appreciate another chance to earn your business.

8/10 Bien

Tricia

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is in a good, convenient location. Easy to get to restaurants, shopping centers, etc. Freeways are all close by but it is not in an industrial location. We stayed in the suite & it is very large with a separate bedroom with two full beds. Refrigerator & microwave are included as well as a coffee maker with coffee. They are dog friendly and there is a little dog park on the property. The only issue is NO Daily Room Cleaning. So it is not too bad for a night or two but if you have several people in a room it can put a damper on your stay.
Séjour de 1 nuit en juillet 2023
Réponse de Nehal Taha le 4 mai 2024
Thank you Tricia for such a great review, Hope to see you again soon

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding
Séjour de 3 nuits en avril 2024
Réponse de Nehal Taha le 4 mai 2024
Thank you John for such a great review, Hope to see you again soon.

8/10 Bien

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nehal Taha le 4 mai 2024
Thank you Leslie for such a great review, Hope to see you again soon

10/10 Excellent

Maria

Séjour de 1 nuit en avril 2024
Réponse de MARINA TANAGHO le 19 mai 2024
Dear Maria,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 Excellent

Irene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, restrooms clean, spent time in the pool & jacuzzi area, pool water was some what clean besides duck feathers, there was a duck swimming in the pool when we got there. Jacuzzi water temperature was perfect, was so soothing. All in all room and hotel were clean. They use an air ordor eliminator to clean the air in the hotel.Only negative part, pillows had a weird smell, and comforters had blood stains on them. Didn't notice blood stains till next day after top blanket was not used and the stains were on the bottom comforter. Also paid for parking $10 per night, thought parking was free, and $25 deposit per night! Will i stay here again!? Only if need be.
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 27 avr. 2024
Dear Irene , Thank you for such a great survey , Hope to see you soon to serve you again .

10/10 Excellent

Kristine

Séjour de 1 nuit en avril 2024
Réponse de MARINA TANAGHO le 17 mai 2024
Dear Kristine,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

6/10 Satisfaisant

Debbie, Boring

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Elevator stopped working and we had to walk to the 5th floor multiple times. There was a cockroach on the main floor. I told a worker and she just stepped on it.
Séjour de 2 nuits en avril 2024
Réponse de Marina Tanagho le 24 avr. 2024
Dear Debbie,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Sincerely,

10/10 Excellent

D'Mitri

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TV didn't work had to be tranfered to another room & it's terrible thatvyou havevto pay for overnight parking.
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 24 avr. 2024
Dear D'Mitri,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 Excellent

gloria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en avril 2024
Réponse de Nehal Taha le 23 avr. 2024
Thank you Gloria for such a great review , Hope to see you soon .

10/10 Excellent

Xin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The young lady working at the front desk is very helpful, appreciate it.
Réponse de Marina TANAGHO le 22 avr. 2024
Dear Xin,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

10/10 Excellent

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very friendly, room was nicely decorated and very clean, plenty of onsite parking though the $10 parking fee seemed unnecessary. Was some street noise but was still able to sleep. Bed was a little hard for my preference but was okay comfort-wise. Hotel is right off the 5 freeway so location was convenient. Overall a good hotel...we would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Marina TANAGHO le 22 avr. 2024
Dear Jan,Thank you for your detailed review of our hotel, we hope to see you again very soon. Sincerely,

8/10 Bien

Vamshidhar Reddy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Refused to give upgrade
Séjour de 1 nuit en avril 2024
Réponse de Marina TANAGHO le 22 avr. 2024
Dear Vamshidhar,Thank you for your review of our hotel, we hope to see you again very soon. Sincerely,

8/10 Bien

Felicidad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024
Réponse de SC le 20 avr. 2024
Thank you for staying with us!

8/10 Bien

Phillip

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de sc le 20 avr. 2024
Thank you so much for staying with us!

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clean place. Great customer service.
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 12 mai 2024
Thank you Steven for such a great review , Hope to see you again soon .

10/10 Excellent

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'd stay there again
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 18 avr. 2024
Thank you Brian for such a great review , hope to see you again soon.

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints whatsoever.
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 17 avr. 2024
Dear Antonio,Thank you for your great review of our hotel, we hope to see you again very soon. Sincerely,

4/10 Médiocre

Amir

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing
Séjour de 5 nuits en avril 2024
Réponse de Marina Tanagho le 17 avr. 2024
Dear Amir,Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Laguna Hills Irvine Spectrum. Your comments are important to us, as they provide us an opportunity to better serve you. If you have any specific comment please don’t hesitate to e-mail me as we look forward to ensuring we can exceed your expectations in the future.Sincerely,

8/10 Bien

Ofelia

Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 6 mai 2024
Thank you Ofelia for such a great review, Hope to see you again soon to always serve you .

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 15 avr. 2024
Thank you Emma for such a great review , Hope to see you soon .

4/10 Médiocre

Yolanda

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was an extra fee to have sheets changed of $75. There were roaches, usb ports did not work and the size of the refrigerator for a suite was small not large enough to hold snacks for a family of four.
Séjour de 4 nuits en avril 2024
Réponse de Nehal Taha le 14 avr. 2024
Thank you for taking the time to share your experience with us

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nehal Taha le 6 mai 2024
Thank you Laura for such a great review, Hope to see you again soon to always serve you .

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mars 2024
Réponse de Nehal Taha le 14 avr. 2024
Thank you Laura for such a great Review. hope to see you again soon.

10/10 Excellent

Naomi

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Nehal Taha le 18 avr. 2024
Thank you Naomi for such a great review , hope to see you again soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet hotel.
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 12 avr. 2024
Thank you Robert for such a great survey , Hope to see you again to serve you gain.

6/10 Satisfaisant

Lea

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Not satisfied. When i check out there is no front desk incharge she is busy doing some stuff gor display and just told me to leave the door key card in the counter (not so friendly staff).
Séjour de 1 nuit en avril 2024
Réponse de Nehal Taha le 14 avr. 2024
Dear Lea , we’re so sorry for the inconvenience — that usually doesn’t happen. We apologize for the inconvenience, and would appreciate another chance to earn your business.

10/10 Excellent

Anthony, Tustin

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Nehal Taha le 12 avr. 2024
Thank you Anthony for such a great survey , Hope to see you again to serve you gain.

10/10 Excellent

Jackie

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
No one at the front desk to check out or no where to drop off the card keys. There's a sign said please see front desk so they can check you out, but no one in sight. myself and other couple left our card keys at front desk and leave
Séjour de 2 nuits en avril 2024
Réponse de Nehal Taha le 12 avr. 2024
Thank you Jackie for such a great survey , Hope to see you again to serve you gain.

6/10 Satisfaisant

Ken

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Never came to the room to clean during 4days of stay.
Séjour de 4 nuits en avril 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Ken,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware. Once again thank you for your feedback and hope to see you back soon.Sincerely,

8/10 Bien

Marcos

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great property right off the highway. Only negative is that they charge extra for parking which seems unnecessary.
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Marcos,Thank you for your review of our hotel, we are glad that you enjoyed your stay. Please notethe parking fee is posted on the expedia website at the time of booking. Once again thank you for staying with us and hope to see you back soon.Sincerely,

8/10 Bien

Keota

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking is a little far from entrance. Coffee was not good and expensive
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Keota,Thank you for staying with us and for providing your review. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and that we exceed your expectation in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Laguna Hills. Sincerely,

10/10 Excellent

Mina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Mina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Roman

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Roman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Horrible

Pedram

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We ask several time to come and clean dirty area from previous customer and they never come we ask for towels they bring only one time in 7 days and no room cleaning every day the told us they do in 6 days of staying no happy at all I definitely need some credit
Séjour de 7 nuits en mars 2024
Réponse de Nehal Taha le 4 avr. 2024
Dear Pedram , Thank you for taking the time to share your experience during your stay with us, Cleaning policy is on the 6th night , but we do offer daily light touch up upon request , this should have been explained to you upon check in , and looks like our team failed to properly communicate and explain that to you. Please feel free to reach out to me or to management on property, but we would like to see you again to better serve you .

6/10 Satisfaisant

Mary

Voyage en famille
Was only really there to sleep as we were out all day. Our key card wasn’t working at least half of the days when we got back. Also they stated that housekeeping doesn’t come everyday but they did not come by at all during our stay. It was an okay stay overall.
Séjour de 4 nuits en mars 2024
Réponse de Marina Tanagho le 7 avr. 2024
Dear Mary,Thank you for providing your feedback. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sonesta Select Laguna Hills, I sincerely apologize for falling short of not only meeting your expectations. We do offer housekeeping on the 7th night, and we can always replenish anything in the room when we are made aware or provide a light touch as per the information provided in our welcome letter. I apologize regardin the key issue those objects are sensitive and they need to be kept away from any magnet or phone.Once again thank you for your feedback and hope to see you back soon.Sincerely,