Extérieur
Vérifier la disponibilité

Avis sur The Saint Hotel, New Orleans, French Quarter

4 out of 5
The Saint Hotel, New Orleans, French Quarter
931 Canal Street, New Orleans, LA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 623 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 34 avis sur 1007." "

9,0/10

Propreté

9,2/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

DANIEL, REPENTIGNY

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beau Propre Confortable et bien situé
Séjour de 7 nuits en avril 2024

10/10 Excellent

Nathalie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The quality and reliability of the big chain with the personality and approach of the boutique hotel. Just perfect
Séjour de 5 nuits en juillet 2022
Réponse de Customer Service le 3 août 2022
Thank you for sharing your glowing review with us, Nathalie! It's wonderful to see how much you appreciated your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We want everyone to feel right at home at our property, so we appreciate your praise! We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Location! Sexy ambiance and very good Burlesque show on Friday-Saturday nights.
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay and the staff was very helpful i recommend this property
Séjour de 3 nuits en mai 2024

8/10 Bien

Roger

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were excellent. Breakfast was just ok. Shower door needed fixing but very clean and convenient location without being noisy.
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Roger, thank you for your review. The Saint Hotel, New Orleans, French Quarter, Autograph Collection is delighted to hear that you appreciated our excellent team members and our convenient location. We're glad you found the hotel clean and quiet. We acknowledge your feedback regarding breakfast and the shower door, and your comments are valuable to us. We're looking forward to welcoming you back soon.

10/10 Excellent

Danae

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Danae, The Saint Hotel, New Orleans, French Quarter, Autograph Collection, is delighted that you had a nice stay! We hope to host you again soon.

10/10 Excellent

Lanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Lanny, thank you for your fantastic rating! The team at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is thrilled you had a great experience. We hope to welcome you back soon!

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great time!!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
Omar, thank you for sharing your wonderful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're delighted to hear you had a great time. We hope to welcome you back soon!

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Dana, it's wonderful to hear that your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection, left such an excellent impression. Thanks for the rating you've shared on Expedia. We hope to have the opportunity to welcome you back soon.

8/10 Bien

Elena

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location with plenty of restaurants and bars in close proximity, friendly staff, and beautiful hotel!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Elena, thank you for sharing your appreciation for The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled you enjoyed our convenient location, approachable team members, and captivating aesthetics. We're eager to welcome you back in the future for another delightful experience.

10/10 Excellent

Kiera

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
10/10! Awesome stay, seamless check in after long flight, most things are close by but far enough for hotel to be quite.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Kiera, thank you for your high praise! We are thrilled to read that The Saint Hotel, New Orleans, French Quarter, Autograph Collection was able to provide a seamless check-in process and an overall awesome stay. It's great to know that our quiet location close to key attractions added to your positive experience. We look forward to welcoming you back after your next long flight!

10/10 Excellent

rachel

Voyage en famille
Excellent guest service, clean & spacious room.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Rachel, thank you for your wonderful feedback on The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled to know you were impressed with our excellent guest service and spacious, pristine accommodations. We can't wait to welcome you again on your next visit!

6/10 Satisfaisant

Danielle

Voyage en couple
Les points forts : Propreté
I had some issues with the hotel accidently cancelling my reservation even though expedia confirmed i paid for my room. They gave me a free room upgrade when i arrived since they never restated my reservation after i had already called to confirm i still had a room. The room itself was fine. The shower door didnt lay flush against the wall and i put a hand towel in the door to hold it flat so no water came out. Theres no fridge for personal items. The view over the street was nice. Since its right next to burbon street it was loud sometimes. I dont suggest staying here if you want a quiet space. It was right next to burbon street and the french quarter. Most things we were doing were walking distance and what wasnt, we could take public transport to get to.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 7 mai 2024
Danielle, thank you for sharing your experience. It's unfortunate to hear that there were some initial complications with your reservation and a hurdle with the shower door functionality. We're relieved that we could resolve part of it with a free room upgrade. It's also worth noting that our close proximity to Bourbon Street does make the area vibrant and lively, which might not be ideal for guests seeking quietness. On the positive side, our location does provide easy access to the French Quarter and other attractions, and we're glad you found that convenient. We appreciate your feedback and will take it onboard for future improvements.

8/10 Bien

LATOYA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I came down for my brothers 40th birthday! I loved my stay, it was convenient and tiddy. There was one incident with the water taking some time to get hot but it was only once and everything else was great 👍
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

AJ

Voyage en groupe
Definitely convenient to the action. Stayed during the jazz fest. The pictures make the hotel look more appealing and lively. Check in was easy, had to ask for breakfast specail we booked. Tv was on when we entered the room. Room did not have towels or tV remote. Bed was fine, room decor and cleanliness all good. Breakfast area is small and understaffed.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
AJ, by your rating, it seems there were aspects of your visit that didn't meet your expectations. While our location helped you enjoy the jazz fest, we understand you had mixed experiences with us. We're pleased that you found check-in smooth, appreciated our decor, and found everything clean.It worries us, however, to know your room lacked essential items initially and there were moments of inconvenience in the breakfast area. We strive to provide complete guest satisfaction and your feedback only aids us in improving future experiences.For any shortcomings, be assured adjustments will be made. We hope to welcome you back for a seamless experience enhancing our valued features.

8/10 Bien

jarine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing I didn’t like about the staff service is that our room door was left open by maid service on the Saturday after we returned that evening. Therefore we didn’t allow housekeeping in our room for the duration of our trip. The iron didn’t work well and soiled our clothing due to rust on the inside.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Jarine, we appreciate you for taking the time to share your experience at The Saint Hotel. We regret to know about your concern regarding our housekeeping service and the iron's condition in your room. Rest assured, our housekeeping and maintenance team members have been notified to prevent such incidents from happening again. We hope this won't deter you from considering a return stay in the future. Enjoy your day!

10/10 Excellent

Annie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property for a really good price the room was spacious and clean. Would absolutely stay again
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Annie, we truly appreciate your kind words about The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's splendid to hear that you enjoyed our roomy accommodations and perceived value. Our team eagerly awaits your next stay with us.

8/10 Bien

Mya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Mya, thank you for choosing The Saint Hotel for your stay in New Orleans. We're glad to see that you had an enjoyable experience. We appreciate your feedback and we're looking forward to welcoming you back on your next visit.

4/10 Médiocre

Eileen

Les points faibles : Infrastructures et conditions de l’hébergement
Bathrooms in need of remodeling and deep cleaning. Shower had terrible mildew. Sticky carpet in room.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Eileen, we're genuinely upset to hear about your experience. It's crucial for us to meet our guests' expectations and we're sorry if your accommodations did not match your anticipation. We note your comments about the bathroom and cleanliness: rest assured that they’re constructively taken into account. Also, suggestions for refurbishment are greatly appreciated as we continually set out to improve our guests' experiences. We hope for the opportunity to serve you again to provide a superior experience.

10/10 Excellent

Monae

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Thanks for the amazing rating, Monae!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection!

10/10 Excellent

Brian

Les points forts : Infrastructures et conditions de l’hébergement
My stay was Great, my new favorite spot
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Brian, it's terrific to hear that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was enjoyable and that this distinguished establishment is now your new favored place. We are looking forward to welcoming you back for more memorable experiences.

10/10 Excellent

Brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. We were just a 5 minute walk around the corner from all the action on Bourbon St. our room was quiet enough that we were able to sleep at night. We stepped right onto Canal St and had access to everything including, Frenchmen St.,Jackson Square and it was a beautiful stroll away just like the shops on Royal St.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Brad, it's wonderful to hear that The Saint Hotel, New Orleans, French Quarter, Autograph Collection's prime location added to the enjoyment of your trip. We're glad that you found peace in our rooms despite the proximity to vibrant Bourbon St. It's also delightful to know that other iconic locales were easily accessible during your stay. We hope to welcome you back soon on your next adventure to New Orleans.

8/10 Bien

Paula

Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 15 mai 2024
Paula, thank you for your rating of The Saint Hotel, New Orleans, French Quarter. It's always fulfilling to know when guests enjoy their time with us. We look forward to having you back, and strive to make your next stay even more remarkable.

8/10 Bien

dragi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No safe Street
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Dragi, thank you for sharing your feedback. We understand that safety is an important factor when staying in a new city. It's of utmost priority for The Saint Hotel, New Orleans, French Quarter, Autograph Collection to ensure our guests feel secure during their stay with us. We'd be delighted to have you back to better your experience with us.

10/10 Excellent

Gabriel Rodriguez

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The stay was good, spent most time outside the hotel than inside, but everything was ok otherwise. Some missing towels at times with housekeeping, but nothing that could have been easily fixed. Another issue with valet, but it wasn’t a big deal.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Gabriel Rodriguez, thank you for sharing your exceptional rating with us. At The Saint Hotel, New Orleans, French Quarter, Autograph Collection, we're thrilled to know that you enjoyed your stay, even if most of it was spent exploring the surrounding area. We regret hearing about the minor issues regarding housekeeping and our valet service. Your understanding in this matter is highly appreciated, and rest assured that we continually strive to improve. We're eager to provide you with a flawless experience upon your next visit.

10/10 Excellent

Terrence, St. Augustine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Terrence, we are thrilled to hear your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection lived up to your expectations. We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Mary

Les points forts : Propreté et personnel et service
The hotel and room were very clean. It was modern, pleasant and comfortable. Staff was friendly and helpful. I would definitely stay again.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Mary, it's great to read your impressions of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're delighted that you appreciated the cleanliness and contemporary style of our hotel and found your room to be cozy and enjoyable. Also, it’s fantastic to hear that our team members provided friendly and helpful service. Your willingness to stay again is the highest compliment we can receive. We can't wait to welcome you back for another pleasant and comfortable stay in the future.

6/10 Satisfaisant

Torie

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Thank you for taking the time to share your feedback, Torie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Felyshia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful Clean Hotel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Felyshia, it's splendid to hear you appreciated the pristine state of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We continually strive to provide a beautiful environment for our valued guests to enjoy. We're looking forward to welcoming you back soon.

10/10 Excellent

Lora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Lora, thank you for expressing your positive sentiment through your score. It's wonderful to know you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We hope to have the privilege of welcoming you back in the future.

8/10 Bien

Dean A

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Thank you for this lovely rating, Dean!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We'd like to share an even better experience with you soon.

10/10 Excellent

DOUGLAS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and informative. Hotel was close to many sites and shopping. room was very clean nice the only thing I would change is I would have bigger pillows, king size pillows everything else was perfect
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Douglas, it's wonderful to read you had such an enjoyable experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's great our team members' friendly manner and the hotel's prime location enhanced your stay, along with the cleanliness of the room. Your feedback on the pillow size has also been noted. We appreciate your kind words and look forward to welcoming you again for a yet another exceptional stay.

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient and nice hotel. Beds very comfortable and good customer service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Danielle, your kind words on the comfort of our bedding and quality of service at The Saint Hotel, New Orleans, French Quarter, Autograph Collection are incredibly appreciated. We aim for complete guest satisfaction, and it sounds like we were able to achieve that for you! We can't wait to welcome you back for another stay at your convenience.

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay at The Saint Hotel was fantastic!!! Everything we needed was right next to us!!!!
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Laura, thank you for sharing your delightful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled to hear that we were conveniently located for all your needs. We're eagerly awaiting your return visit for another fantastic stay!

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the atmosphere and all the staff were very kind, friendly, and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 avr. 2024
Angela, it's wonderful to hear your kind words about The Saint Hotel, New Orleans, French Quarter, Autograph Collection! Our team members truly appreciate your recognition of their friendly and helpful demeanor. We look forward to welcoming you again on your next visit to New Orleans.

10/10 Excellent

Bethany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved staying here! Very clean and comfortable room. Staff was friendly and fast, we would stay here again.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Bethany, thank you for sharing your experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It brings us joy to hear that you enjoyed our comfortable rooms and efficient team members. We appreciate your kind words and trust in choosing us for future visits. We're looking forward to welcoming you back again soon.

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Andrea

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very upscale stay for the price. Beautiful lobby. Feels like heaven, literally!!
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Andrea, we're thrilled to hear that your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection exceeded your expectations. It's wonderful to know you appreciated our elegant lobby and we hope it did add a celestial touch to your stay. We appreciate your kind words and look forward to welcoming you back for another unforgettable experience!

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Kimberly, we appreciate this excellent review! Our top priority at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is always the comfort and satisfaction of our guests. We're delighted to hear that you found our hotel to be clean and cozy. Thank you for choosing to stay with us and your glowing comments. We're looking forward to welcoming you back soon.

10/10 Excellent

Simone

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on Canal. Walkable, close to the streetcars and most of the key attractions. Staff was friendly and responsive.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Simone, it's delightful to hear that the prime location of The Saint Hotel, New Orleans, in the heart of the French Quarter met your expectations. We're glad that our hotel's proximity to the key attractions and transportation options enhanced your stay. Furthermore, the responsiveness and friendliness of our team members are one of our key strengths, and reading your feedback about them brings immense pleasure. We eagerly anticipate your next visit!

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From Memphis and loved it!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 mars 2024
Brandon, it's fantastic to hear that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled that we could offer an experience worthy of your journey from Memphis. Looking forward to your next visit!

8/10 Bien

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 7 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Dawn, it's wonderful to hear you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We truly value your feedback and look forward to welcoming you back in the future.

4/10 Médiocre

Rachel

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I normally do not leave reviews or complaints, whether I had an amazing experience or horrible experience. But I have to leave a review for the simple fact that this was my first time in New Orleans for my birthday weekend! I would like to start with the fact that this hotel was very very expensive. I paid $2000 for a two queen bed for five days (Thursday afternoon to Tuesday Morning). When my friend and I first walked into this room, there was a pungent smell that was unpleasant throughout the entire room. I overlooked the smell because I assumed that it would eventually fade away. I made my way to the bed that was closer to the window and noticed That all four pillows which were white were dirty I was automatically turned off. My friend had an extra pillow casing so I was not worried about this. As days went on, my friend, and I noticed how dingy this hotel room was. The room looked as if it was set up years ago and no one has been in the room since I checked in. There was dust everywhere. The curtains, which were white for the window, were so dirty and black. The bed part that was holding up the mattress was made out of wood and it was rotting away. The bed was unstable. There was mole everywhere in the bathroom especially in the shower. The TV barely worked. It was always glitching. We had a pile of dirty towels and rags that was by the door for housekeeping to pick up and they never picked it up for the entire five days we were there. The carpet was supposed to be blue a
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Rachel, we regret to read about your less than satisfactory experience and wish your stay had met your expectations. We're genuinely sorry that your room left a lot to be desired and for any discomfort caused by unfamiliar aromas and cleanliness oversights. Quality and cleanliness are top priorities, and we'll be sure to investigate thoroughly to ensure optimal comfort for our guests. Our team members aim to deliver exceptional service, and it's disheartening to hear this wasn't your experience. We appreciate this feedback and will use it to improve. We truly hope you give us another chance to provide a more delightful stay in the future.

10/10 Excellent

Samantha

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 23 mars 2024
Thanks for the outstanding rating, Samantha!We're delighted your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 Satisfaisant

Rudra

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Visited during spring break. The hotel is in a good location and the staff were very helpful and friendly. The hotel’s lobby was nice and clean however the room was dirty. The bathroom had mold in the tiles the curtain by the bed looked like it had mucus on it. Other than the cleanliness of the room the staff was really nice and helps and the hotel is in a great location. It’s quiet that you don’t get the noise from bourbon street but so close to all the great restaurants and night life.
Réponse de Customer Service le 21 mars 2024
Rudra, it's heartening to hear that our team members were helpful and the hotel's location suited your needs. However, we regret to hear about the concerns around cleanliness. Our commitment to delivering a clean, comfortable stay will certainly be strengthened. We're grateful for your insight, and we look forward to an opportunity to serve you better in the future.

8/10 Bien

Crystal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife booked this hotel for a weekend birthday celebration for me. The ambiance of the hotel was great. Service was excellent. Our room was spacious and comfortable. It’s in the middle of everything. Walkable to shopping, restaurants, and Nola nightlife. The only drawback if I had to find one would be that my particular room didn’t have a view. Other than that, our stay was very enjoyable. Also, be advised that there is $100 per day incidental fee the hotel charges and holds until you check out. The $100 per day fee is refunded after your stay. I would recommend this hotel and would definitely stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 21 mars 2024
Crystal, it's delightful to hear that your weekend birthday celebration at The Saint Hotel was memorable, embodying the great vibe of New Orleans. We pride ourselves on our excellent service and comfortable accommodations right in the heart of the city. We do understand the importance of a good view and will strive to accommodate such preferences in the future. Regarding the incidental hold, it is standard procedure across many hotels to ensure any potential extras. We're glad it did not put a damper on your experience and appreciate your recommendation. We look forward to hosting you again for another remarkable stay.

6/10 Satisfaisant

Samuel Ivory

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Samuel Ivory, while we appreciate your feedback, it's difficult to address any specific issues without more detail. Thank you for choosing to stay at our hotel and we hope to have the opportunity to serve you better in the future. If you have any detailed comments or suggestions, feel free to share them so that we can make endeavours to elevate your experience.

10/10 Excellent

Zach

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Zach, it's great to see that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was enjoyable. We sincerely appreciate your perfect score. We're thrilled to have your recommendation and look forward to welcoming you again during your next visit to New Orleans.

10/10 Excellent

Felice

Les points forts : Propreté
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Thank you for the fantastic rating, Felice!It's outstanding you had such a wonderful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Juddson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful location and amazing staff!
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 15 mars 2024
Juddson, it brings us joy to read that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled that our prime location was convenient for you, and you found our team members to be amazing. Thank you for choosing to stay with us. We look forward to your return!