Avis
9,4
Exceptionnel
9,6/10
Propreté
9,6/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
6 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Terry Underwood le 29 nov. 2019
Thank you.
10/10 Excellent
jorge, glendale
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jorge
Séjour de 2 nuits en mai 2024
8/10 Bien
Ajay
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ajay
Séjour de 2 nuits en mai 2024
Réponse de Kim le 28 mai 2024
Dear Ajay: Thank you very much for taking the time to share feedback and these wonderful comments about your recent visit. I do hope you will have the opportunity to return to La Jolla in the future and once again stay with us. Meanwhile, thank you again for your support. Sincerely, Kim Avant, General Manager
8/10 Bien
Kemal
Voyage en famille avec de jeunes enfants, Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kemal
Séjour de 2 nuits en avril 2024
Réponse de Kim le 1 mai 2024
Dear Kemai: Thanks so much for sharing this feedback. I am delighted to hear how much you enjoyed our location and accommodations. We hope to have the opportunity to welcome you back soon. Sincerely, Kim Avant, General Manager
10/10 Excellent
Marlene
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marlene
Séjour de 1 nuit en avril 2024
Réponse de Kim le 29 avr. 2024
Dear Marlene: We appreciate this feedback and hope to have the opportunity to welcome you back soon. Sincerely, Kim Avant, General Manager
10/10 Excellent
cuyler
21 avr. 2024
Les points forts : Propreté
cuyler
Séjour de 3 nuits en avril 2024
Réponse de Kim le 23 avr. 2024
Thanks, Cuyler. We really appreciate the feedback. Please come back and see us again soon. Kim Avant, General Manager
10/10 Excellent
David
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en avril 2024
Réponse de Kim le 23 avr. 2024
Thanks, David. We really appreciate the feedback. Please come back and see us again soon. Kim Avant, General Manager
10/10 Excellent
Michelle
12 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michelle
Séjour de 4 nuits en mars 2024
Réponse de Kim le 15 avr. 2024
Dear Michelle: I am delighted to hear that you enjoyed your recent visit. Please come back and see us again soon. Sincerely, Kim Avant, General Manager
8/10 Bien
Cody
11 avr. 2024
Cody
Séjour de 2 nuits en avril 2024
Réponse de Kim le 15 avr. 2024
Thank you for sharing feedback, Cody. We do appreciate your support. Hope to see you back in the future. Kim Avant, General Manager
10/10 Excellent
NILE
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
NILE
Séjour de 1 nuit en avril 2024
Réponse de Kim le 15 avr. 2024
Dear Nile: I am delighted to hear that you enjoyed your recent visit. Please come back and see us again soon. Sincerely, Kim Avant, General Manager
10/10 Excellent
Jeff
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 1 nuit en avril 2024
Réponse de Kim le 9 avr. 2024
Dear Jeff: Thank you for sharing comments about your recent stay at our hotel. We strive for excellence at every opportunity and it is only through this kind of feedback that we can continue to improve. I do hope you will give us another opportunity the next time you visit La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
Hinh
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hinh
Séjour de 4 nuits en mars 2024
Réponse de Kim le 5 avr. 2024
Thanks for the five stars, Hinh. We appreciate the feedback and are delighted to hear how much you enjoyed our location. Come see us again soon. Kim Avant, General Manager
6/10 Satisfaisant
Arana
29 mars 2024
Arana
Séjour de 2 nuits en mars 2024
Réponse de Kim le 18 avr. 2024
Thank you for sharing this feedback, Arana. It is only through the feedback from our guests that we can continue to improve. I do hope you will give us another opportunity should your travels bring you back to La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
ricardo
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ricardo
Séjour de 2 nuits en mars 2024
Réponse de Kim le 27 mars 2024
Estimado Ricardo: Gracias por compartir sus comentarios sobre su reciente visita a nuestro hotel. Me alegra mucho saber que disfrutó de nuestra ubicación y del servicio recibido por parte del personal. Espero verlos pronto. Atentamente, Kim Avant, Gerente General
6/10 Satisfaisant
Raul
24 mars 2024
Raul
Séjour de 1 nuit en mars 2024
Réponse de Kim le 15 avr. 2024
Thank you for sharing feedback, Raul. It is only through this kind of feedback that we can continue to improve our services and amenities. I hope you will give us another opportunity should your travels bring you back to La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
Mandana
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mandana
Séjour de 1 nuit en mars 2024
Réponse de Kim le 22 mars 2024
Thanks so much for the feedback, Mandana. We appreciate the five-star rating. Hope to see you back soon. Kim Avant, General Manager
10/10 Excellent
Cindy
15 mars 2024
Cindy
Séjour de 1 nuit en mars 2024
Réponse de Kim le 5 avr. 2024
Thanks so much for the five stars, Cindy. We really appreciate the feedback and are delighted to hear how much you enjoyed your visit. Hope to see you back soon. Kim Avant, General Manager
6/10 Satisfaisant
Allan
Voyage en couple
2 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Allan
Séjour de 3 nuits en février 2024
Réponse de Kim le 11 mars 2024
Dear Allan: Thank you for sharing this feedback. I am very surprised to hear about any damage to your car, as we have not received any reports of any incidents. I understand a member of my team has attempted to reach out to you directly. We would welcome the opportunity to speak with you and learn more about your experience. Thank you for your consideration. Kim Avant, General Manager
8/10 Bien
Hirbod
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hirbod
Séjour de 1 nuit en février 2024
Réponse de Kim le 26 févr. 2024
Dear Hirbod: Delighted to hear that you enjoyed your recent visit. I'm so happy you had the opportunity to visit our NINE-TEN Restaurant. It's truly an experience not to be missed. Hope to see you back soon. Kim Avant, General Manager
10/10 Excellent
Peter
Voyage en famille
25 févr. 2024
Peter
Séjour de 3 nuits en février 2024
Réponse de Kim le 26 févr. 2024
Dear Peter: I am delighted to hear that you enjoyed your recent visit. Thank you for the positive feedback about our location, value and the service you received. Hope to see you back soon. Kim Avant, General Manager
6/10 Satisfaisant
Mark
22 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en février 2024
Réponse de Kim le 23 févr. 2024
Dear Mark: I am very sorry that our NINE-TEN Restaurant was not open during your visit. We are only open Wednesday through Sunday, however, do have room service options available on the other days. I thank you for your feedback and do hope you will choose to stay with us again should your travels bring you back to La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
Catherine
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 3 nuits en février 2024
Réponse de Kim le 19 févr. 2024
Dear Catherine: Thank you for leaving a review of your recent stay at the Grande Colonial. Our location is ideal, situated in the heart of the Village and within walking distance of all the very best of La Jolla. But as you mention, our true hallmark is our staff. We take great pride in our service delivery and I'm so thrilled to see that reflected in your review. We look forward to having you back. Sincerely, Kim Avant, General Manager
10/10 Excellent
Voyageur vérifié
16 févr. 2024
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Kim le 19 févr. 2024
Thank you for five stars. Come back and see us again soon. Kim Avant, General Manager
10/10 Excellent
Susan
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en février 2024
Réponse de Kim le 19 févr. 2024
Dear Susan: A big thank you to you! I'm so happy you had the chance to take advantage of our London Cab and golf cart. While we are indeed within walking distance of just about everything there is to see and do in the Village, they are a great way to hitch a ride to/from your destination. I'm sorry you were not able to dine at NINE-TEN this visit but we hope you'll come back when the restaurant is open for service. Meanwhile, thank you again for sharing feedback. Look forward to welcoming you back. Kim Avant, General Manager
10/10 Excellent
Mark
14 févr. 2024
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 19 févr. 2024
Thank you for this feedback, Mark. Come back and see us again soon. Kim Avant, General Manager
10/10 Excellent
Janice
29 janv. 2024
Janice
Séjour de 1 nuit en janvier 2024
Réponse de Kim le 31 janv. 2024
Dear Janice: Thanks so much for sharing these comments. I know you have many choices of where to stay in the Village and we appreciate you choosing us. We strive for excellence at every opportunity and it sounds as if we achieved that in all areas of your visit. I hope to see you back on a future trip to La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
Amy
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet Hotel in the heart of La Jolla
Amy
Séjour de 1 nuit en janvier 2024
Réponse de Kim le 31 janv. 2024
Dear Amy: Thanks so much for sharing this feedback. I know you have many choices of where to stay in the Village and we appreciate you choosing us. We strive for excellence at every opportunity and it sounds as if we achieved that in all areas of your visit. I hope to see you back on a future trip to La Jolla. Sincerely, Kim Avant, General Manager
10/10 Excellent
Alexander
29 janv. 2024
Alexander
Séjour de 2 nuits en janvier 2024
Réponse de Kim le 22 mars 2024
Thanks so much for the feedback, Alexander. We appreciate the five-star rating. Hope to see you back soon. Kim Avant, General Manager
10/10 Excellent
Maureen
Voyage en groupe
28 janv. 2024
Les points forts : Propreté et équipements
Maureen
Séjour de 3 nuits en janvier 2024
Réponse de Kim le 31 janv. 2024
Dear Maureen: I couldn't be more pleased to read your comments about your recent visit to La Jolla. As you reference, we are a historic hotel but we are committed to making constant improvements to the property to keep it updated and modernized, all the while maintaining our old-world charm and, of course, the comfort our guests have come to expect. It is our top priority to ensure that all of our guests leave with lasting, positive memories and it sounds like we did just that for you. We hope you'll have the chance to return in the future. Until then, thank you again. Sincerely, Kim Avant, General Manager
10/10 Excellent
christopher
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
christopher
Séjour de 1 nuit en janvier 2024
Réponse de Kim le 26 janv. 2024
Dear Christopher: Thank you for sharing this feedback. We are grateful for the five-star rating. Please come back and see us again soon. Kim Avant, General Manager
10/10 Excellent
Sarah
Voyage en couple
19 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en février 2023
Réponse de Kim le 23 janv. 2024
Dear Sarah: Thank you for the 5-Star rating and for providing such positive feedback about your visit. We enjoyed very much having you as our guest and I am very happy that the service you received from our team provided you with such a memorable experience. Providing a staff that extends warm, gracious and genuinely friendly service is our number one priority. We look forward to your next visit. Best regards, Kim Avant, General Manager
10/10 Excellent
Teresa
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Teresa
Séjour de 1 nuit en janvier 2024
Réponse de Kim le 17 janv. 2024
Dear Teresa: We are so pleased to hear how much you enjoyed your recent stay at our hotel. Our location is ideal, situated in the heart of the La Jolla Village and within walking distance of beaches, shopping, dining, entertainment, museums, and so much more. We look forward to the opportunity to welcome you back in the future. Sincerely, Kim Avant, General Manager
8/10 Bien
Elizabeth
13 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
review
Elizabeth
Séjour de 2 nuits en janvier 2024
Réponse de Kim le 16 janv. 2024
Dear Elizabeth: Thank you very much for sharing feedback about your recent visit. While I am happy to read such positive comments about our prime location, I am very sorry that the room you were assigned was not ideal. I appreciate you bringing to my attention the lack of communication about the room location and accessibility. I will be sure to follow up with our team, and I hope you will give us another opportunity the next time your travels bring you to La Jolla. Until then, thank you again for the feedback. Best regards, Kim Avant, General Manager
10/10 Excellent
Omar
8 janv. 2024
Omar
Séjour de 3 nuits en janvier 2024
Réponse de Kim le 31 janv. 2024
Thanks for this feedback, Omar. We appreciate the five star rating. Kim Avant, General Manager
10/10 Excellent
Dmitri, Leawood
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dmitri
Séjour de 2 nuits en janvier 2024
Réponse de Kim le 9 janv. 2024
Dear Dmitri: On behalf of my entire staff, I appreciate very much your endorsement and recommendation of the Grande Colonial. As a mom of two, I know firsthand what it is like to travel with teenagers. I can't even imagine three! But I'm delighted to hear how much you all enjoyed your stay, and particularly how well our staff took care of you. We look forward to your return visit and hope that is sooner than later. Sincerely, Kim Avant, General Manager
10/10 Excellent
Patricia
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en décembre 2023
Réponse de Kim le 9 janv. 2024
Thank you for this feedback, Patricia. We appreciate your recognition and support. Sincerely, Kim Avant, General Manager
8/10 Bien
Darlene
Voyage en famille
27 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Darlene
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 27 déc. 2023
Dear Darlene: Thank you for taking the time to provide feedback. We hope your visit was memorable and that you'll choose to stay with us again. Happy New Year. Kim Avant, General Manager
10/10 Excellent
Charles
26 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charles
Séjour de 2 nuits en décembre 2023
Réponse de Kim le 26 déc. 2023
Dear Charles: I am delighted to hear from one of our repeat guests. Thank you very much for your continued support and loyalty. I know that you have many choices of where to stay here in La Jolla and I thank you for choosing us when you visit. Thank you for also bringing to my attention the mattress in your guest room. We will inspect the room immediately. Wishing you a very Happy New Year and hope to see you back soon. Sincerely, Kim Avant, General Manager
10/10 Excellent
MaryAnne
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MaryAnne
Séjour de 3 nuits en décembre 2023
Réponse de Kim le 19 déc. 2023
Dear MaryAnne: Thanks so much for the five star rating. We appreciate you taking the time to provide this feedback. Please come back and stay with us again soon. Sincerely, Kim Avant, General Manager
4/10 Médiocre
sonya
Voyage en couple
15 déc. 2023
Les points faibles : Personnel et service
sonya
Séjour de 2 nuits en décembre 2023
Réponse de Kim le 19 déc. 2023
Dear Sonya: Thank you for this feedback. I am sorry to see that you have only rated your experience two stars. I would welcome the opportunity to learn more specifics. Meanwhile, I do hope you will give us another opportunity to earn back your trust and future loyalty. Sincerely, Kim Avant, General Manager
10/10 Excellent
Cassandra
Voyage en couple
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassandra
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 13 déc. 2023
Dear Cassandra: Thank you for sharing feedback. We are grateful for the five stars. Happy holidays, and we hope to see you back soon. Kim Avant, General Manager
2/10 Horrible
Jesse
8 déc. 2023
Jesse
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 12 déc. 2023
Thank you for sharing feedback, Jesse. I am sorry to see that you've rated us only one star. If you are willing to share any specific feedback, I would welcome the opportunity to learn more about your visit. Thank you for your consideration. Kim Avant, General Manager
8/10 Bien
Nilou
8 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nilou
Séjour de 1 nuit en décembre 2023
Réponse de Kim le 8 déc. 2023
Dear Nilou: Thank you very much for taking the time to share feedback about your recent visit. We strive to provide warm, gracious, and genuinely friendly service, and I am delighted to see that reflected in your comments. I hope to see you back soon. Happy Holidays! Kim Avant, General Manager
10/10 Excellent
michelle
7 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michelle
Séjour de 3 nuits en novembre 2023
Réponse de Kim le 8 déc. 2023
Thank you very much for this feedback, Michelle. We hope to welcome you back soon. Kim Avant, General Manager
8/10 Bien
Stephen
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en novembre 2023
Réponse de Kim le 20 déc. 2023
Dear Stephen: Thank you very much for sharing feedback about your recent visit. I hope you will have the opportunity to return in the new year. Happy Holidays. Kim Avant, General Manager
10/10 Excellent
Courtney
Voyage en famille
29 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Courtney
Séjour de 2 nuits en novembre 2023
Réponse de Kim le 30 nov. 2023
Dear Courtney: Delighted to hear how much you enjoyed your recent visit to La Jolla. Our location is ideal, situated in the heart of the Village, walking distance to all the best of our seaside community. Thanks for the five stars. I hope to see you back on a future trip to the area. Sincerely, Kim Avant, General Manager
8/10 Bien
Hyun Goo
27 nov. 2023
Hyun Goo
Séjour de 3 nuits en novembre 2023
Réponse de Kim le 19 déc. 2023
Dear Hyun: Thanks so much for taking the time to provide this feedback. Please come back and stay with us again soon. Sincerely, Kim Avant, General Manager
10/10 Excellent
Sima
Voyage en famille
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sima
Séjour de 3 nuits en novembre 2023
Réponse de Kim le 24 nov. 2023
Dear Sima: Delighted to hear that you enjoyed your time in La Jolla and your stay with us. While our prime location speaks for itself, I appreciate very much your recognition of our staff. We strive to provide a team that is warm, gracious, and genuinely friendly and it sounds as if that came through during your stay. I will be sure to share your feedback with our entire management team. Thank you again. Sincerely, Kim Avant, General Manager
8/10 Bien
Marisa
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marisa
Séjour de 2 nuits en novembre 2023
Réponse de Kim le 24 nov. 2023
Dear Marisa: Thank you for taking the time to share this feedback about your recent stay. We hope to welcome you back again soon. Kim Avant, General Manager
10/10 Excellent
Ernest
Voyage en famille
21 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernest
Séjour de 2 nuits en novembre 2023
Réponse de Kim le 22 nov. 2023
Dear Ernest: Thank you so much for sharing this feedback about your recent stay with us. While our location speaks for itself, our true hallmark is the gracious service our staff provides. I'm so happy to see that reflected in your review. Hope to welcome you back soon. Kim Avant, General Manager