Avis
8,2
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
25 avr. 2024
Séjour de 3 nuits en avril 2024
4/10 Médiocre
Daisuke
Voyage en famille avec de jeunes enfants
22 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daisuke
Séjour de 2 nuits en mars 2024
Réponse de May Cheong General Manager le 23 mars 2024
Dear Mr. Daisuke,Thank you for choosing Hotel Royal Signature, Kuala Lumpur, and for sharing your candid feedback. We genuinely apologize for any inconvenience you may have encountered during your stay.Please be aware that we are actively enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valued, and we are committed to maintaining high standards of service throughout our hotel. We appreciate your understanding and patience as we strive to improve our facilities.We hope for the chance to rectify any shortcomings and provide you with the exceptional experience you deserve.Warmest Regards
8/10 Bien
YOSHIHIKO
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
YOSHIHIKO
Séjour de 2 nuits en mars 2024
Réponse de May Cheong General Manager le 20 mars 2024
Dear Mr. / Ms. Yoshihiko,Thank you for selecting Hotel Royal Signature, Kuala Lumpur as your accommodation of choice. Our aim is to ensure that you feel welcomed from the moment you arrive, and we are delighted that you experienced this exquisite atmosphere throughout your stay.We greatly appreciate your rating on Expedia Review, as it serves as a testament to our dedication to providing exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur. We eagerly anticipate welcoming you back for another remarkable stay in the future.Warmest Regards
2/10 Horrible
Samer
Voyage en famille, Voyage d’affaires
5 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samer
Séjour de 6 nuits en février 2024
Réponse de May Cheong General Manager le 11 mars 2024
Dear Mr Samer,Thank you for taking the time to share your comments about your most recent stay at Hotel Royal Signature, Kuala Lumpur.First of all, we would like to sincerely apologize for any inconvenience you have encountered. We would like to assure you that we take your feedback seriously and we will investigate the issues you have mentioned to ensure they are addressed promptly. Also, will improve our service since the well-being and satisfaction of our guests are our top priorities. We hope you will consider giving us another chance in the future to provide you with a more seamless and enjoyable experience.Warmest Regards,
4/10 Médiocre
Jamie
1 mars 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Jamie
Réponse de May Cheong General Manager le 2 mars 2024
Dear Ms. Jamie Brennan,Thank you for choosing Hotel Royal Signature, Kuala Lumpur, and for sharing your candid feedback. We genuinely apologize for any inconvenience you may have encountered during your stay.Please be aware that we are actively enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valued, and we are committed to maintaining high standards of service throughout our hotel. We appreciate your understanding and patience as we strive to improve our facilities.We hope for the chance to rectify any shortcomings and provide you with the exceptional experience you deserve.Warmest Regards
8/10 Bien
Donna, Silver Spring
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 3 nuits en février 2024
Réponse de May Cheong General Manager le 2 mars 2024
Dear Ms. Donna,Thank you for choosing Hotel Royal Signature, Kuala Lumpur for your stay and for openly sharing your feedback. We are thrilled to hear that you had a wonderful experience with us, and we express our gratitude for your constructive input and support.We sincerely apologize for any inconvenience you may have encountered during your visit. Please be informed that we are actively working on enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valuable, and we are committed to maintaining high standards of service throughout our establishment. Rest assured that we have taken steps to address the concerns with our leadership teams as we continuously strive to ensure an exquisite experience. Guest satisfaction remains our top priority and will not be compromised.I sincerely hope to have another opportunity to welcome you back and demonstrate that we can deliver the Hotel Royal Signature experience you deserve. Please let us know if you plan to return, and we will be happy to assist you.Warmest Regards
10/10 Excellent
Andrew
Voyage en couple
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en janvier 2024
Réponse de May Cheong General Manager le 27 janv. 2024
Dear Mr. Andrew,Thank you very much for your wonderful comments. We are delighted to hear that you enjoyed your stay. Additionally, we appreciate your constructive feedback and are grateful for your support of Hotel Royal Signature, Kuala Lumpur.Thank you again for choosing to stay with us, and we look forward to the opportunity of welcoming you back in the near future.Warmest Regards
8/10 Bien
Erin, Carlisle
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en janvier 2024
Réponse de May Cheong General Manager le 16 janv. 2024
Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your rating on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,
10/10 Excellent
Lai Man
Voyage en famille
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lai Man
Séjour de 2 nuits en décembre 2023
Réponse de May Cheong General Manager le 29 déc. 2023
Dear Mr./Ms. Lai Man,Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your 10.0 rating on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,
8/10 Bien
Thiam Pei Shane
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thiam Pei Shane
Séjour de 2 nuits en décembre 2023
Réponse de May Cheong General Manager le 25 déc. 2023
Dear Mr/Ms Thiam Pei Shane,Thank you for sharing your wonderful experience during your stay at Hotel Royal Signature , Kuala Lumpur. We are truly honoured to receive such high praise, especially considering your experiences at other esteemed hotels. It is a pleasure to learn that our hospitality and your overall experience with us surpassed your expectations. Your kind compliments inspire us to consistently deliver exceptional Hotel Royal Signature hospitality. We look forward to welcoming you back for another outstanding experience in the future.Warmest Regards,
8/10 Bien
Garry Teo Kheng
Voyage en famille avec de jeunes enfants
24 déc. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Garry Teo Kheng
Séjour de 1 nuit en décembre 2023
Réponse de May Cheong General Manager le 25 déc. 2023
Dear Mr Garry Teo Kheng,Thank you for choosing Hotel Royal Signature Kuala Lumpur, as your preferred accommodation and for sharing your feedback with us on Expedia. We are pleased to hear that you've enjoyed our hotel surroundings and facilities. However, we sincerely apologise for the inconvenience you have experience during your stay. We regret that we fell short of providing the level of service and comfort we aspire to deliver. We take your concerns seriously and will address each issue raised, including the cleanliness and safety. Also, would like to assure you that the team has been informed and will be looking into this matter.On a positive note, please be informed that we are currently improving our facilities to provide an enjoyable experience for all our guests. and we do hope we will have the pleasure to welcome you back for a better experience.Warmest Regards,
8/10 Bien
HWANG
12 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Newly opened clean hotel, but noisy
HWANG
Séjour de 2 nuits en novembre 2023
Réponse de May Cheong General Manager le 13 déc. 2023
Dear Mr./Ms Hwang,Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Please accept my sincere apologies for the experience that you had. I am sorry to hear that our service was not up to the level and I would like to apologize for this. The shortfalls mentioned are definitely something unexpected and unacceptable and I’d like to thank you for bringing them to my attention. Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised. I sincerely hope to have another chance to welcome you back.
10/10 Excellent
Gregory
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 5 déc. 2023
Dear Mr.Gregory, Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Thank you again for staying with us, and we hope to have the opportunity to welcoming you back in the near future.
10/10 Excellent
Abdul Ghani
23 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Abdul Ghani
Séjour de 2 nuits en novembre 2023
Réponse de May Cheong General Manager le 24 nov. 2023
Dear Mr Abdul Ghani,Thank you for staying at Hotel Royal Signature Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.
6/10 Satisfaisant
Steven, Emmetten
23 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 23 nov. 2023
Dear Mr Steven, Thank you for staying with us at Hotel Royal Signature, Kuala Lumpur, and for taking the time to share your honest feedback. Please accept my sincere apologies for the experience that you had. Please be rest assured that we have taken steps to address the issue with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised.We hope to have the opportunity to make things right and provide you with the exceptional experience you deserve.Warmest Regards,
8/10 Bien
Akiko
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Akiko
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 6 nov. 2023
Dear Mr/Ms Akiko,Thank you for taking your precious time to share your feedback with us. We are pleased to hear that you've enjoyed our hotel surroundings. On the other hand, we are disappointed to hear that there were some aspects of your stay which did not meet your expectations. Our hotel currently undergoing renovation to ensures a spacious and enjoyable experience for all our guest. We value your feedback and is always striving towards delivering high standards of service in all aspects of our hotel. We hope to have another opportunity to serve you again for a better stay experience with us in the future. .Warmest Regards,
8/10 Bien
Rei
3 nov. 2023
Les points forts : Propreté
Rei
Réponse de May Cheong General Manager le 5 nov. 2023
Dear Mr/Ms Rei,Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your rating and wonderful feedback on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Royal Signature Hotel, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,
10/10 Excellent
Mark
Voyage en couple
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 3 nov. 2023
Dear Mr/Ms Mark,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,
10/10 Excellent
Kasamatsu
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kasamatsu
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 2 nov. 2023
Dear Mr/Ms Kasamatsu,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,
10/10 Excellent
CHOOWON
Voyage d’affaires
27 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CHOOWON
Séjour de 1 nuit en octobre 2023
Réponse de May Cheong General Manager le 27 oct. 2023
Dear Mr/Ms Choowon,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,
10/10 Excellent
Sokina
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sokina
Séjour de 6 nuits en octobre 2023
Réponse de May Cheong General Manager le 27 oct. 2023
Dear Mr/Ms Sokina,Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Thank you again for staying with us, and we hope to have the opportunity to welcoming you back in the near future.
10/10 Excellent
Sokina
16 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sokina
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 17 oct. 2023
Dear Ms Sokina,It is our privilege to learn that you had an excellent experience during your stay with us. Thank you for the nice comments.I am so glad to know that you enjoyed the entire stay from the spacious and comfortable room, the service provided by our team members.We truly hope to have the opportunity to welcoming you back in the near future.Warmest regards,May CheongGeneral Manager