Piscine extérieure, chaises longues

Avis sur Hotel Royal Signature

3.5 out of 5
Hotel Royal Signature
17-21 Jalan Bukit Bintang, Kuala Lumpur

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 24." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 24." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 24." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 24." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 24." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Kum Soon

Séjour de 3 nuits en avril 2024

4/10 Médiocre

Daisuke

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in the middle of the Bukit Bintan area, but the traffic getting in/out was nightmare. Better to get off at the Lalaport and walk 10 min. Property was in the semi-construction stage with only 2 elevators working (but not properly). Booked breakfast-included room but was told that it was not included (not sure Hotel fault or Expedia) and we were charged for it separately.
Séjour de 2 nuits en mars 2024
Réponse de May Cheong General Manager le 23 mars 2024
Dear Mr. Daisuke,Thank you for choosing Hotel Royal Signature, Kuala Lumpur, and for sharing your candid feedback. We genuinely apologize for any inconvenience you may have encountered during your stay.Please be aware that we are actively enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valued, and we are committed to maintaining high standards of service throughout our hotel. We appreciate your understanding and patience as we strive to improve our facilities.We hope for the chance to rectify any shortcomings and provide you with the exceptional experience you deserve.Warmest Regards

8/10 Bien

YOSHIHIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de May Cheong General Manager le 20 mars 2024
Dear Mr. / Ms. Yoshihiko,Thank you for selecting Hotel Royal Signature, Kuala Lumpur as your accommodation of choice. Our aim is to ensure that you feel welcomed from the moment you arrive, and we are delighted that you experienced this exquisite atmosphere throughout your stay.We greatly appreciate your rating on Expedia Review, as it serves as a testament to our dedication to providing exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur. We eagerly anticipate welcoming you back for another remarkable stay in the future.Warmest Regards

2/10 Horrible

Samer

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t get the service that I was expecting.
Séjour de 6 nuits en février 2024
Réponse de May Cheong General Manager le 11 mars 2024
Dear Mr Samer,Thank you for taking the time to share your comments about your most recent stay at Hotel Royal Signature, Kuala Lumpur.First of all, we would like to sincerely apologize for any inconvenience you have encountered. We would like to assure you that we take your feedback seriously and we will investigate the issues you have mentioned to ensure they are addressed promptly. Also, will improve our service since the well-being and satisfaction of our guests are our top priorities. We hope you will consider giving us another chance in the future to provide you with a more seamless and enjoyable experience.Warmest Regards,

4/10 Médiocre

Jamie

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property has issues, did not put up a notice that they are under construction, said they took AMEX but did not and the room i booked was not available. While the staff was corteous the hotel property, construction and misleading booking means this is a place i would not recommend.
Réponse de May Cheong General Manager le 2 mars 2024
Dear Ms. Jamie Brennan,Thank you for choosing Hotel Royal Signature, Kuala Lumpur, and for sharing your candid feedback. We genuinely apologize for any inconvenience you may have encountered during your stay.Please be aware that we are actively enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valued, and we are committed to maintaining high standards of service throughout our hotel. We appreciate your understanding and patience as we strive to improve our facilities.We hope for the chance to rectify any shortcomings and provide you with the exceptional experience you deserve.Warmest Regards

8/10 Bien

Donna, Silver Spring

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good property with daily snacks. The floor tiles need to be stripped and buffed.
Séjour de 3 nuits en février 2024
Réponse de May Cheong General Manager le 2 mars 2024
Dear Ms. Donna,Thank you for choosing Hotel Royal Signature, Kuala Lumpur for your stay and for openly sharing your feedback. We are thrilled to hear that you had a wonderful experience with us, and we express our gratitude for your constructive input and support.We sincerely apologize for any inconvenience you may have encountered during your visit. Please be informed that we are actively working on enhancing our facilities to ensure a more enjoyable experience for all our guests. Your feedback is highly valuable, and we are committed to maintaining high standards of service throughout our establishment. Rest assured that we have taken steps to address the concerns with our leadership teams as we continuously strive to ensure an exquisite experience. Guest satisfaction remains our top priority and will not be compromised.I sincerely hope to have another opportunity to welcome you back and demonstrate that we can deliver the Hotel Royal Signature experience you deserve. Please let us know if you plan to return, and we will be happy to assist you.Warmest Regards

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very nice ~4.5 star hotel in about the best location you could imagine if you like street food and lots of restaurant options. All the Jalan Alor street vendors are directly across the road and around just one corner. The restaurants are even easier, on Jalan Bukit Bintang just outside. The hotel gym and pool area are much better than you would expect, with particularly lovely gardens around the pool. The rooms and clean, large and comfortable.
Séjour de 3 nuits en janvier 2024
Réponse de May Cheong General Manager le 27 janv. 2024
Dear Mr. Andrew,Thank you very much for your wonderful comments. We are delighted to hear that you enjoyed your stay. Additionally, we appreciate your constructive feedback and are grateful for your support of Hotel Royal Signature, Kuala Lumpur.Thank you again for choosing to stay with us, and we look forward to the opportunity of welcoming you back in the near future.Warmest Regards

8/10 Bien

Erin, Carlisle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de May Cheong General Manager le 16 janv. 2024
Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your rating on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,

10/10 Excellent

Lai Man

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de May Cheong General Manager le 29 déc. 2023
Dear Mr./Ms. Lai Man,Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your 10.0 rating on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Hotel Royal Signature, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,

8/10 Bien

Thiam Pei Shane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every staff in the hotel was kind and approachable. Complimentary snacks and drinks in room. Room was big in size. If I had to pick on something, it would be that there wasn’t a bin in the toilet.
Séjour de 2 nuits en décembre 2023
Réponse de May Cheong General Manager le 25 déc. 2023
Dear Mr/Ms Thiam Pei Shane,Thank you for sharing your wonderful experience during your stay at Hotel Royal Signature , Kuala Lumpur. We are truly honoured to receive such high praise, especially considering your experiences at other esteemed hotels. It is a pleasure to learn that our hospitality and your overall experience with us surpassed your expectations. Your kind compliments inspire us to consistently deliver exceptional Hotel Royal Signature hospitality. We look forward to welcoming you back for another outstanding experience in the future.Warmest Regards,

8/10 Bien

Garry Teo Kheng

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Coming male toilet us dirty. Lifts can be access by anyone without room card. However facilities are good.
Séjour de 1 nuit en décembre 2023
Réponse de May Cheong General Manager le 25 déc. 2023
Dear Mr Garry Teo Kheng,Thank you for choosing Hotel Royal Signature Kuala Lumpur, as your preferred accommodation and for sharing your feedback with us on Expedia. We are pleased to hear that you've enjoyed our hotel surroundings and facilities. However, we sincerely apologise for the inconvenience you have experience during your stay. We regret that we fell short of providing the level of service and comfort we aspire to deliver. We take your concerns seriously and will address each issue raised, including the cleanliness and safety. Also, would like to assure you that the team has been informed and will be looking into this matter.On a positive note, please be informed that we are currently improving our facilities to provide an enjoyable experience for all our guests. and we do hope we will have the pleasure to welcome you back for a better experience.Warmest Regards,

8/10 Bien

HWANG

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Newly opened clean hotel, but noisy
It's a relatively newly opened hotel, and it was clean and modern. The bedding was comfortably soft and clean, the bathroom water pressure was decent, and having a filtered drinking water tap next to the sink was convenient. They provided an iron, ironing board, and umbrellas for rent. Located right in front of Jalan Alor Food Street, it's very convenient for walking around, and the brightly lit main street made it feel safe even late at night. However, being near a night market, there was considerable noise until the early morning. While we, with less sensitive ears, slept well, those sensitive to noise might want to avoid this area. The pool was great with no crowds and plenty of large tubes available for free, but the water temperature was a bit chilly. Also, beach towels were only available for use at the pool and couldn't be taken back to the room, so you had to bring a shower gown when going down. The most disappointing aspect was the breakfast. The staff seemed unfamiliar with the concept of room charges, but I believe this can be improved in the future. However, the quality of the breakfast buffet was subpar. The variety of food was limited, and there wasn't anything particularly tasty. The value for the 45-ringgit per person charge was questionable. Additionally, during checkout, we were asked to pay an additional amount for tourism tax, which was unexpected and didn't happen at other hotels. It would have been better if they had informed us in advance.
Séjour de 2 nuits en novembre 2023
Réponse de May Cheong General Manager le 13 déc. 2023
Dear Mr./Ms Hwang,Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Please accept my sincere apologies for the experience that you had. I am sorry to hear that our service was not up to the level and I would like to apologize for this. The shortfalls mentioned are definitely something unexpected and unacceptable and I’d like to thank you for bringing them to my attention. Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised. I sincerely hope to have another chance to welcome you back.

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is close to many dining options. The property is also in very great condtion. Beds are very comfortable. And the staff Is exceptional.
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 5 déc. 2023
Dear Mr.Gregory, Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Thank you again for staying with us, and we hope to have the opportunity to welcoming you back in the near future.

10/10 Excellent

Abdul Ghani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay throughout, conducive atmosphere...overall good
Séjour de 2 nuits en novembre 2023
Réponse de May Cheong General Manager le 24 nov. 2023
Dear Mr Abdul Ghani,Thank you for staying at Hotel Royal Signature Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.

6/10 Satisfaisant

Steven, Emmetten

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New hotel, that is beautiful and luxurious. I got a room with two beds (instead of a kingsize), which is no problem. BUT how a new hotel can build rooms that have connectionsroom without lookers, i don't know. Yes if closed correctly, the others side can't open it. The door although only needed a little push and it would have been open. Further i was able to understand every word form the other side. This felt very insecure and not worth a hotel of that standard, where i want my privacy.
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 23 nov. 2023
Dear Mr Steven, Thank you for staying with us at Hotel Royal Signature, Kuala Lumpur, and for taking the time to share your honest feedback. Please accept my sincere apologies for the experience that you had. Please be rest assured that we have taken steps to address the issue with our teams as we strive continually to ensure an exquisite experience. Guest satisfaction remains our top priority which will not be compromised.We hope to have the opportunity to make things right and provide you with the exceptional experience you deserve.Warmest Regards,

8/10 Bien

Akiko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
多分古い建物と思うが、綺麗に改装されており、イスラミックな幾何学模様がセンス良く配置されている。 部屋は機能的で使いやすいものの、料金から期待するよりは、やや狭めかも。 シャワーはハンドとレイン両方あり、ハンドは縦長のヘッドが軽くて使いやすかったし、レインシャワーも大きくて気持ちよかった。 シャンプー、ボディーソープの他に、コンディショナーとボディーローションもあったのが好印象。 部屋にはバスローブとスリッパあり。 ネスプレッソのマシンと3種類のカプセルあり(無料)。 他のホテルも同じだったが、最初にデポジットの登録があるため、特にカード払いだとチェックインもチェックアウトもやや手間取る。 入室時、工事中の騒音を詫びる手紙が置いてあったけど、それはむしろ予約段階で知りたい情報と思う。 そういう情報提供は、予約サイトを通すと難しいのかな?
Séjour de 1 nuit en novembre 2023
Réponse de May Cheong General Manager le 6 nov. 2023
Dear Mr/Ms Akiko,Thank you for taking your precious time to share your feedback with us. We are pleased to hear that you've enjoyed our hotel surroundings. On the other hand, we are disappointed to hear that there were some aspects of your stay which did not meet your expectations. Our hotel currently undergoing renovation to ensures a spacious and enjoyable experience for all our guest. We value your feedback and is always striving towards delivering high standards of service in all aspects of our hotel. We hope to have another opportunity to serve you again for a better stay experience with us in the future. .Warmest Regards,

8/10 Bien

Rei

Les points forts : Propreté
Réponse de May Cheong General Manager le 5 nov. 2023
Dear Mr/Ms Rei,Thank you for choosing Hotel Royal Signature, Kuala Lumpur as your preferred accommodation. Ensuring that you felt welcome from the moment you walked in is exactly what we aim for, and we're thrilled that you experienced this exquisite vibe throughout your stay.Your rating and wonderful feedback on Expedia Review is greatly appreciated and serves as a testament to our commitment to delivering exceptional guest experiences.Thank you once again for choosing Royal Signature Hotel, Kuala Lumpur, and we look forward to welcoming you back for another remarkable stay in the future.Warmest Regards,

10/10 Excellent

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faultless, absolutely perfect. I don’t usually leave reviews but feel I need to with this hotel. Thank you for a lovely stay
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 3 nov. 2023
Dear Mr/Ms Mark,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,

10/10 Excellent

Kasamatsu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 2 nov. 2023
Dear Mr/Ms Kasamatsu,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,

10/10 Excellent

CHOOWON

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de May Cheong General Manager le 27 oct. 2023
Dear Mr/Ms Choowon,Thank you for staying at Royal Signature Hotel, Kuala Lumpur for your special occasion and for taking the time to share your wonderful feedback.We strive to provide excellent service and installations for our guests during their stay and going through your comment makes us believe that we have achieved this goal.We certainly hope that future plans will bring you back to stay with us for another exquisite experience.Warmest regards,

10/10 Excellent

Sokina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de May Cheong General Manager le 27 oct. 2023
Dear Mr/Ms Sokina,Thank you very much for your wonderful comments. We are glad to hear that you have enjoyed the stay. Furthermore, we appreciate your constructive feedback and are grateful for your support to Hotel Royal Signature, Kuala Lumpur. Thank you again for staying with us, and we hope to have the opportunity to welcoming you back in the near future.

10/10 Excellent

Sokina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was excellent and comfortable
Séjour de 2 nuits en octobre 2023
Réponse de May Cheong General Manager le 17 oct. 2023
Dear Ms Sokina,It is our privilege to learn that you had an excellent experience during your stay with us. Thank you for the nice comments.I am so glad to know that you enjoyed the entire stay from the spacious and comfortable room, the service provided by our team members.We truly hope to have the opportunity to welcoming you back in the near future.Warmest regards,May CheongGeneral Manager