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Avis sur Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur

4 out of 5
Dorsett Residences Bukit Bintang at Dorsett Kuala Lumpur
172, Jalan Imbi, Kuala Lumpur

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 79 avis sur 179." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 179." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 179." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 179." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 179." "

8,2/10

Propreté

8,0/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

abdoul

Séjour de 1 nuit en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Propre, en plein centre ville, calme , personnel au petit soin.
Séjour de 1 nuit en mars 2019

10/10 Excellent

Manerah

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I absolutely loved my stay at the Dorsett Residences in Kuala Lumpur. The staff were very kind and helpful and the property itself was beautiful. The amenities were wonderful. The views were great. The area is situated near Bukit Bintang, and is close to anything you would want whether it’s food options or shopping. I will definitely book here again when I come back to KL next year. Thank you again for the wonderful stay at your property.
Séjour de 3 nuits en mai 2024
Réponse de David Wong le 14 mai 2024
Dear Manerah, thank you very much for the lovely shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager.

10/10 Excellent

Hidayah

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everthing is nice no regrets been staying here two time already
Séjour de 3 nuits en décembre 2023
Réponse de David Wong le 14 mai 2024
Dear Hidayah, thank you very much for your continuous support. Looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed here for a few weeks to explore KL. Apartment was plenty big enough for two. Staff friendly. No issues during stay. Nice pool on top floor.
Séjour de 6 nuits en février 2024
Réponse de David Wong le 14 mai 2024
Dear Richard, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again soon. Warm regards. David Wong, Hotel Manager.

10/10 Excellent

Buang Matyani

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff and fast check in clearance. Strategic location and walkable distance to shopping and area.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Danny

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent property
Séjour de 3 nuits en mars 2024

8/10 Bien

Shinichi

Voyage en famille
Les points forts : Confort de la chambre
場所が良い
場所が便利だった。プールが思ったより小さかったのが残念
Séjour de 3 nuits en janvier 2024

2/10 Horrible

Mark

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
When we arrived to check in, we were told our booking was cancelled! It took 3 days to sort it out! Had to pay for the first nights accommodation as they couldn’t find the booking. We have been reimbursed for this payment but we had a very stressful few days trying to sort the situation out 3 times a day with different staff members.
Séjour de 3 nuits en janvier 2024

8/10 Bien

Satoshi

Les points faibles : Infrastructures et conditions de l’hébergement
ブギッビンタンのパビリオンやファーレンハイトから近く、好ロケーションです。 レジデンス棟を1人で利用しましたが、使わない部屋があってもったいなかったです。屋上のプールとジムもいい雰囲気でした。部屋もバルコニーが端から端まで通じています。周囲は開発が進んでおり、騒音が多少気になりますが特に問題ではありません。
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Lidong

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024

6/10 Satisfaisant

Rie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Mie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 16 nuits en décembre 2023

8/10 Bien

Muhammad Tajuddin Bin

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Mie

Voyage en famille
Les points forts : Propreté et confort de la chambre
Perfect everything in KL
Location is in Bulik Bintang heart of downtown with shops & restaurants- walking distance about 5mins. Accommodation is just what we needed kitchenette and laundry machine. Rooftop swimming pool.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Muhammad, Kulim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Siew Ting

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Petra Zita

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hospitable employees..quick to reply on request..clean toom..nice selections for breakfast. Thanks
Séjour de 9 nuits en novembre 2023

8/10 Bien

elizann

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good price performance in Bukit Bintang. Clean, comfortable, and good location (just a short, slightly uphill walk and you're at Pavilion Mall). One note, the view of the Towers from the pool on most websites is no longer - new buildings obscure much of, but not all, the view. Still nice pool just not as good of a view. Only downside was front desk staff was zero help getting a taxi when we were leaving - just said call Grab, which we had already done. No list of taxi companies or suggestions on where there might be a taxi stand. The man just said, "well, they sometimes drive by."

8/10 Bien

Ranjan, Glen Huntly

Les points forts : Propreté
enjoyed our stay
Séjour de 8 nuits en septembre 2023
Réponse de Edmund le 1 nov. 2023
Dear Samuel, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

10/10 Excellent

Linda

Séjour de 3 nuits en septembre 2023
Réponse de Edmund le 1 nov. 2023
Dear Linda, thank you for staying with us and your kind reviews shared. We wish to hear more from you, if any. Looking forward to serve you again soon.

8/10 Bien

HIROKI

Voyage en couple
Les points forts : Équipements
ブキビンタン、アロー通りへのアクセスがしやすいです。
Séjour de 2 nuits en août 2023

10/10 Excellent

Aya

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The residence hotel did not have the bathtub. But each two Bet rooms had a shower room and was good. There were a washing machine and a range and an iron, and the convenience was enough for the long-term stay. There was the pool, too and was able to enjoy it. It was an almost comfortable stay.
Séjour de 7 nuits en août 2023

10/10 Excellent

Nurliana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It is walking distance to Pavilion.
Séjour de 3 nuits en juin 2023

10/10 Excellent

Adam

Les points forts : Propreté et confort de la chambre
Séjour de 14 nuits en mai 2023

10/10 Excellent

Ka Po Charles

Séjour de 3 nuits en mai 2023

10/10 Excellent

MASARU

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
ドーセットリージェンシーは洗濯乾燥機が完備され、チェックインがドーセットクアラルンプールのホテルで出来るので非常によかった。
Séjour de 5 nuits en avril 2023

4/10 Médiocre

Huei

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Many other better choices
Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old
Séjour de 2 nuits en février 2023
Réponse de Henry LOO le 13 mars 2023
Dear Huei Chan,Greetings from Dorsett Kuala Lumpur! We're sorry to learn that your recent visit fell short of pleasant experience and regret for any discomfort that was caused. We understand that these details are essential to an enjoyable stay, and your constructive feedback will be used to help improve room cleaning and maintenance standard to meet guest satisfaction. We truly hope that you will offer us another chance to show you comfortable stay you deserve, as guest satisfaction is our priority.See you again soonBest regards,Henry LOODirector of Operations

10/10 Excellent

Demonteiro

Les points forts : Propreté et confort de la chambre
we are very happy with our stay at the hotel , we would recommended to family and friends .
Séjour de 13 nuits en février 2023
Réponse de Henry LOO le 13 mars 2023
Dear Demonteiro,Greetings from Dorsett Kuala Lumpur! Thank you so much for the time you spend to write your feedback on us. We are pleased to hear you had an enjoyable stay with us. We really appreciate the positive comments and motivation that we will share with our associates to inspire them for better performance. Looking forward to welcome you again here at the Dorsett Kuala Lumpur. Best Regards,Henry LOODirector of Operations

10/10 Excellent

anita

Voyage en famille
Les points forts : Propreté et confort de la chambre
Awesome. Great for family of 4 to 5
Amazing stay. Very happy with the place.
Séjour de 1 nuit en janvier 2023
Réponse de Henry LOO le 4 févr. 2023
Dear Anita,Greetings from Dorsett Kuala Lumpur, thank you for your kind review.We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation. See you again soonBest regards,Henry LOODirector of Operations

6/10 Satisfaisant

Abdullah

Voyage en famille
Les points forts : Propreté
Outdated property
Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)
Séjour de 8 nuits en janvier 2023
Réponse de Henry LOO le 31 janv. 2023
Dear Abdullah,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Bien

Ian

Séjour de 2 nuits en janvier 2023
Réponse de Henry LOO le 31 janv. 2023
Dear Ian,Greetings from Dorsett Kuala Lumpur! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We look forward to welcome you next stay in near future. Best regards,Henry LOODirector of Operations

8/10 Bien

Per

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Go’ beliggenhed og rigtig dejlig lejlighed
Réponse de Henry LOO le 31 janv. 2023
Dear Per,Greetings from Dorsett Kuala Lumpur!We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your helpful suggestions. We hope you’ll continue to make yourself at home with us for many years to come! Regards,Henry LOODirector of Operations

6/10 Satisfaisant

Heini

Voyage en famille
Great location and pool area was nice. However, the room was a bit outdated, furniture and mirrors were dirty and you could here the noise from upstairs. The money didn’t meet the value.
Séjour de 6 nuits en janvier 2023
Réponse de Henry LOO le 31 janv. 2023
Dear Heini,Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Bien

debra

Voyage en couple
The beds are small and hard and the aircon goes up and down on and off by itself
Réponse de Henry LOO le 31 janv. 2023
Dear debra,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

10/10 Excellent

Wai Ying

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences
Réponse de Henry LOO le 31 janv. 2023
Dear Wai Ying,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

6/10 Satisfaisant

Masri

An encounter at Dorsett KL
Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.
Séjour de 4 nuits en décembre 2022
Réponse de Henry LOO le 31 janv. 2023
Dear Masri,Greetings from Dorsett Kuala Lumpur! Thank you for your feedback. We hope to welcome you back soon when you are ready for a holiday.Regards,Henry LOODirector of Operations

6/10 Satisfaisant

Suhirman Bin Zainal

Voyage en famille
Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.
Séjour de 6 nuits en décembre 2022
Réponse de Henry LOO le 31 janv. 2023
Dear Suhirman Bin Zainal, Greetings from Dorsett Kuala Lumpur, thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with us in near future.Regards,Henry LOODirector of Operations

8/10 Bien

Amna

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Henry LOO le 14 déc. 2022
Dear Amna,Thank you for this delightful review and for support Dorsett Kuala Lumpur! We look forward to having you back again soon.Best regards,Henry LOODirector of Operations

6/10 Satisfaisant

Carina

Worn out
Wasn't up to the standard that you got the impression of via pictures when you booked. The room was worn and would have needed a renovation some time ago. Dark, was like a bunker. The pool, on the other hand, was very nice, and above all not full of people. The breakfast was big, but most of it was "dinners" according to where we come from. The location was also very good, close to several popular places Will not book there again, we have been to KL 5 times and will be back in the future.
Séjour de 7 nuits en novembre 2022
Réponse de Henry LOO le 14 déc. 2022
Dear Carina,Greetings from Dorsett Kuala Lumpur!Thank you for taking the time to provide us with your constructive feedback. Please be assured that we take your feedback with priority, and have shared it with our manager to investigate and address immediately wherein applicable.We hope you won't let this isolated oversight keep you from booking with us again. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations

8/10 Bien

Amna

Voyage en famille
Séjour de 4 nuits en novembre 2022
Réponse de Min le 5 déc. 2022
Dear Amna,Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to see you again soon.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Muhammad

Séjour de 2 nuits en novembre 2022

10/10 Excellent

Irsyaduddin

Séjour de 2 nuits en novembre 2022
Réponse de Min le 20 nov. 2022
Dear Irsyaduddin,Thank you for giving us a perfect rating. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager

8/10 Bien

MASATAKA

Séjour de 11 nuits en septembre 2022

8/10 Bien

Mistuko

Les points forts : Infrastructures et conditions de l’hébergement
ドライヤーのクオリティーをあげてください。 バスローブがあると嬉しいです。
Séjour de 4 nuits en septembre 2022
Réponse de Min le 8 oct. 2022
Dear Mitsuko,We’re happy to see your review here. It will help us improve our services and provide a better experience to you again. It was great to have you at Dorsett Residence Bukit Bintang. Visit soon.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Sam

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.
Séjour de 1 nuit en septembre 2022
Réponse de Henry LOO le 28 sept. 2022
Dear Sam,Greetings from Dorsett Kuala Lumpur!Thank you to receive a perfect rating as well as a kind review from you. It is our pleasure to learn that you had a pleasant experience stay with us. We are looking forward to welcoming you again soon to Dorsett Kuala Lumpur.Regards,Henry LOODirector of Operations

4/10 Médiocre

Deborah

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The apartment was very dark, with windows only in the bedrooms, but no windows in the living room or dining room or kitchen. Also, the tiled floor and wooden chairs meant that there was CONSTANT scraping - all day and all night you could hear people scraping their chairs. We had to leave early and check in to a hotel, as we didn't get one good night sleep.
Séjour de 15 nuits en septembre 2022
Réponse de Min le 9 oct. 2022
Dear Deborah,We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We will ensure your feedback will be given to all.We look forward to welcoming you back then.Regards,Lim Hwai MinFront Office Manager

4/10 Médiocre

Ida

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pool which we didn't use as it rained during most of our stay. Service is bad: first day checked in no hand towel, bath mat and shower cap etc. We called and got some. 2nd day we had hand towel but bath towels missing. 3rd day told them no cleaning as we weren't sure if they'd missed anything. 4th day we ran out of toilet paper. Location good but plenty of others hotels here too
Séjour de 5 nuits en septembre 2022
Réponse de Min le 9 oct. 2022
Dear Ida,We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. We assure you that your feedback is shared withour housekeeping department, and they are working on improvising. We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Not for the anti-roaches
Came to the room and was greeted with 3 baby roaches at the kitchenette. Unfortunately, didnt read the reviews before coming as a relative put word that the place was fine during their stay. Baby roaches just keep appearing after some point. You can tell the furnitures were not properly maintained as there were stains on the sofa, bedsheets and towels. Meanwhile the shower, while you put it to hot, the water keep changing from hot>cold>hot>all the way cold.
Séjour de 2 nuits en septembre 2022
Réponse de Min le 30 oct. 2022
Dear Guest,Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken anote of your mentioned points, and the concerned department and Pest Control Partner has been notified about the same for immediate treatment. We’d be glad if you give us one more chance to provide better experience.Regards,Lim Hwai MinFront Office Manager

10/10 Excellent

Yee

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location in Bukit Bintang area yet quiet for a good night sleep with noise insulation. Overall great facility with only some minor improvement area. You need to request additional towels for swimming if you require them.
Séjour de 3 nuits en août 2022
Réponse de Min le 9 oct. 2022
Dear Yee,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. However, we apologize for the inconveniences that you experienced during your stay.We look forward to having another opportunity tomake amends and deliver an unforgettable experience to you.Regards,Lim Hwai MinFront Office Manager