2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Centara Grand Beach Resort & Villas Krabi

5 out of 5
Centara Grand Beach Resort & Villas Krabi
396-396/1 Moo 2, Ao Nang, Muang, Krabi, Krabi

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 506 avis sur 976." "
Note des voyageurs de 8 (Bien), d’après 300 avis sur 976." "
Note des voyageurs de 6 (Satisfaisant), d’après 91 avis sur 976." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 976." "
Note des voyageurs de 2 (Horrible), d’après 30 avis sur 976." "

8,6/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Françoise

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent séjour
excellent séjour de 4 nuits en transit dans un très beau site; A savoir: accès par la mer, ou par escalier en bois à gravier et chambres en hauteur ( nombreuses marches). Chambres spacieuses et confortables avec terrasse ( vue sur mer). Restaurants de qualité sur place.
Séjour de 4 nuits en mars 2023
Réponse de The Management le 17 déc. 2023
Dear Khun Francois,Thank you for staying with us recently and providing your positive score and glad to know you liked our resort.Thanks as well for your recommendations which we will look into further improvement, appreciated.We hope to welcome you back again soon.Kind Regards,The Management at Centara Grand Beach Resort & Villas Krabi

8/10 Bien

guy

Séjour de 4 nuits en mars 2023
Réponse de The Management le 17 déc. 2023
Dear Khun Guy,Thank you for staying with us recently and providing your positive score and glad to know you liked our resort.We hope to welcome you back again soon.Kind Regards,The Management at Centara Grand Beach Resort & Villas Krabi

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et personnel et service
A éviter!
Joli hôtel dans un cadre paradisiaque isolé et accessible seulement en bateaux. Le probleme est bien là, aucun moyen de se rendre dans la magnifique ville Ao Nang qui est pourant juste a côté a 150m. Les navettes organisées par l'hôtel sont lentes, rare et vous emmène SEULEMENT au port a 10km du centre de Ao Nang. Bref ils font tout pout que vous ne quittiez pas l'hôtel et consommiez a l'hôtel a des prix surfait! Dommage car le potentiel est là!
Séjour de 1 nuit en février 2020

8/10 Bien

MAILLOT, Le Tampon

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Hôtel très beau, manque de propreté (poussières). Aucune communication en français, personnel ne se passe pas les consignes. Dommage pour un établissement comme celui la, magnifique très bien implantée. Je remercie un serveur qui lui a essayé de communiquer par image et nous a proposé des naimes ou sprint roll. Superbe séjour. Merci à toutes l’equipe du Centara
Séjour de 3 nuits en janvier 2020
Réponse de Willem le 22 janv. 2020
Dear Maillot, Warm greetings from Centara Grand Beach Resort & Villas Krabi! Thank you for taking the time to communicate your valuable feedback to us following your recent stay with us. Your extremely valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations. I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us and I very much hope to welcome you back to Centara Grand Beach Resort & Villas when you are next in Krabi or one of our other Centara hotels throughout Asia. Warm greetings, Willem Hagedoorn Executive Assistant Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Bonne situation près de la plage ao Nang Très belle vu des chambres Un peu bruyant le jour à cause de la circulation des bateaux
Séjour de 3 nuits en janvier 2020
Réponse de Willem le 19 janv. 2020
Dear Guest, Warm greetings from Centara Grand Beach Resort & Villas Krabi. Thank you for taking the time to write a review following your recent stay with us. It is always wonderful to read about guests that had an enjoyable time with us and I appreciate you sharing this with fellow travelers as well. Thank you for having stayed with us. We hope to have the pleasure of welcoming you back to our resort in the future. With kind regards, Willem Hagedoorn Executive Assistant Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localisation est unique et petit déjeuner très diversifié . Personnel très courtois
Séjour de 5 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent beach front hotel , nice view and people are nice Pool is a bit too small Excellent different restaurants Unfortunately some noise from longtail boats all day
Séjour de 3 nuits en janvier 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2017

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vues magnifiques
Court séjour dans ce superbe hôtel sur la plage, accessible seulement par bateau (il y a quand même un petit chemin qui mène à Ao Nang, le monkey trail, mais pas conseillé avec des bagages!). Chambre club premium deluxe ocean facing, spacieuse et bien équipée avec une vue incroyable sur la mer (d'autres ont en plus un spa sur la terrasse). La formule "club" donne accès au salon club qui offre tout un tas de petits avantages exclusifs (check in / check out, réservations aux restaurants, café et boissons dans la journée, cocktail apéritif avant le dîner... petit déjeuner possible au salon club ou au restaurant principal (très bon buffet). Merci à James et Pooh du club qui font tout pour que ce soit parfait. Belles piscines, kayak, paddle, la plage... Et une belle soirée au restaurant pour le buffet Thai avec un spectacle de danse et Fire dancing). Très bon séjour, je craignais de m'ennuyer un peu d'où une réservation pour seulement 2 nuits, mais ça n'a pas été du tout le cas. Je serais finalement bien resté plus longtemps.

8/10 Bien

jean yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel dans un suberbe emplacement la vie mer me semblé importante dans le choix d une chambre pour profiter de la vue L accès bateau à réserver est très agréable si la mer est calme Nous avons fait les différents restaurants de l hôtel nous avons apprécié le japonais le thaï et le restaurant de la plage L international présente beaucoup mois d intérêt Le prix de la restauration est relativement élevé mais compte tenu de l emplacement de l hôtel cela me semble un passage obligé C est une belle prison dorée que nous avons quitter avec regrets Belle plage

8/10 Bien

Laetitia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cadre exceptionnnel
Nous avons passé 2 nuits en couple dans cet hotel. Superbe cadre, belle plage réservée à l'hôtel, super resto le rock les pieds dans le sable. Ne soyez pas surpris si des petits singes viennent se balader sur la terrasse de votre chambre ! Chambre design et belle malgré quelques signes d'usure (portes qui coulissent mal, le cache de l'aération de la salle de bain est tombé, clim qui goutte un peu...) Paddle et kayaks gratuits à dispo. Très satisfaisant dans l'ensemble.

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Notre avis ne sera pas totalement objectif car nous n'avons pas pu profiter de l'hôtel car nous étions malade. Nous avions réservé pour 2 nuits, nous sommes restés dans notre lit. Arrivée à l'hôtel en bateau, aucun autre accès, c'est une baie où il n'y a que l'hôtel. Très belle chambre avec jacuzzi sur le balcon. Néanmoins, environnement très bruyant. A partir de 5h du matin il y a beaucoup de bruit autour (personnel de l'hôtel qui travaille ou singes qui font la fête dehors???). Chambre par conséquent très mal insonorisée). Attention si vous êtes malade il n'y a aucune permanence médicale sur l'hôtel, même pas téléphonique. La nuit il faut payer un bateau pour se rendre dans un autre hôtel pour voir un médecin ou alors patienter jusqu'à 9h du matin que la clinique de l'hôtel ouvre (clinique qui n'a pas de médecin mais une infirmière, je pense, qui vous donne quelques médicaments et vous conseille d'aller à la clinique la plus proche). Le personnel de la réception est très attentif et soucieux de notre bien être. Plage magnifique.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ensemble paradisiaque
acces a l'hotel par bateau en 5 mn, avec possibilite de rejoindre en 20 mn à pied la plage d'aonang anisi que la partie vivante avec shopping mais il faut emprunter des marches d'escalier et traverser une petite jungle.Je conseille une chambre vue mer avec jaccuzzi,c'est le top face aux pitons rocheux, belle piscine, plage tranquille.confort++et deco feerique.nous avons mangé au restaurant japonnais, un vrai spectacle!il y a des singes dans l'hotel c,est aussi un spectacle, je pense que 2 ou 3 nuits suffisent car pour les repas du soir il faut manger dans un des 3 restaurants ou faire de la marche

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel génial, mais loin du centre-ville!
L'hôtel est génial (très beau !) mais il faut savoir que quand on y est, on est loin de tout. C'est à dire, il faut prendre un bateau privé pour arriver à l'hôtel (ou de l'hôtel au centre ville). Il faut ajouter le prix d'un tuk-tuk à chaque fois qu'on se déplace, et on est un peu prisonnier de ces conditions. Aussi, le prix de l'eau et des repas est assez élevé ! Enfin, si vous comptez rester allongé sur des transats et passer la journée à ne faire que ça, c'est l'endroit idéal (il y a 1 heure de kayak offerte par jour).

10/10 Excellent

Selim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Dica

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement paradisiaque, plage merveilleux
Plage merveilleux,chmbre obtenue moins que la moyenne qualité/prix.Pas d'effort pour obtenir à une meilleure chambre(ils en ont de très bien)

10/10 Excellent

caroline, alsace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hôtel absolument superbe
c'est un hôtel , certes pas facilement accessible, mais dans un cadre absolument idyllique. Du coup , vous n'avez que la clientèle de l'hôtel sur la plage, et vous êtes littéralement dans un écrin de verdure à l'abri du bruit et de l'agitation. vous pouvez aisément restez plusieurs jours, vous ne vous lasserez pas de cet endroit magnifique. Bref nous avons adoré, et pourtant nous sommes des habitués des voyages, mais nous avons aimé le luxe délicat et raffiné de ce bel hôtel.Excellent service.

4/10 Médiocre

Henri, paris

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
3 days in Krabi
We stayed 3 days at Centara and quite deceived about it. More than a 100 boats are passing all day long in front of the hotel that you might think you are accross a factory... the hotel is beautiful as for the room expect that it is dirty...10minutes in your room and you get your foot dark...at the price this is not possible. finally as the hotel is only accessible by sea, the transfers should be free to go to Ao Po or near by. krabi was quite a deception with too much tourists, noise...and trouble water.

6/10 Satisfaisant

RoccoBill, Belgique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Attention: Accès par bateau uniquement
que des escaliers, il faut être en bonne forme; aucun ascenceur; accès par bateau uniquement (navette à reserver) donc pas de sortie possible en ville à l'impromptu ou en boite. L'hotel est magnifique, tout est parfait à part ça. A reserver pour des couples amoureux sportifs qui veulent rester peinards

8/10 Bien

Jerome

Les points forts : Propreté et personnel et service
2 hours for check in. Room near
2 hours for check in. Room near generator also like noisy. For check out must wait boat.

10/10 Excellent

Peter

Séjour de 2 nuits en mai 2024

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a beautiful experience to stay at Centara Grand in Krabi. We felt like we were in paradise. Incredible location. It was fun to boat in and also to be able to take the "Monkey Tail" into town.
Séjour de 4 nuits en avril 2024
Réponse de Sathish le 19 mai 2024
Dear Mr. John,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

samarjit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Séjour de 3 nuits en avril 2024
Réponse de Sathish le 19 mai 2024
Dear Mr. Samarjit,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Devon, Aurora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although the facility and food were excellent, the staff makes this place a must stay. The staff were so happy and willing to help with any need. A special thank you to Tangmo. She was extremely helpful with an injury sustained (completely my fault) on the monkey trail. We feel very lucky she was there and so willing to help. Her concern for us was very genuine.
Séjour de 6 nuits en avril 2024
Réponse de Sathish le 27 avr. 2024
Dear Mr. Devon,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 Médiocre

abdullah

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location of the hotel is beautiful and the view is beautiful, but the furniture is old and needs renovation, and the food needs modifications because it is less than normal. There was a reservation for a romantic dinner and payment was made in advance via electronic payment. At the time of checkout, I was asked to pay, but fortunately I kept the payment invoice.
Séjour de 2 nuits en avril 2024
Réponse de Sathish le 27 avr. 2024
Dear Mr. Abdullah,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

Mark

Séjour de 5 nuits en avril 2024
Réponse de Sathish le 27 avr. 2024
Dear Mr. Mark,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an amazing resort. The highlights are the scenic setting on the cliffs, and the private beach! Be aware that you reach the resort by boat. You can walk the monkey trail into town but it's a long walk. You reserve boats to go into town or for any sight seeing excursions. If you stay late in Krabi you can hail a water taxi if necessary. The cost was about 700 THB. If you want to get away from it all you can't beat this resort. The only downside is the extra time and planning required when you want to do anything off property.
Séjour de 4 nuits en avril 2023
Réponse de Sathish le 16 avr. 2024
Dear Mr. Cameron,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

Maya

Séjour de 1 nuit en mars 2024
Réponse de Sathish le 27 avr. 2024
Dear Ms. Maya,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Malcolm

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely private resort in Krabi. Beautiful property - the photos do not do this place justice. Accessible only by boat or via monkey trail - this keeps the property private but makes it more difficult to access the town. Friendly and helpful staff. The included breakfast buffet was fantastic.
Séjour de 8 nuits en février 2024
Réponse de Sathish le 5 avr. 2024
Dear Mr. Malcolm,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Farid

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love and Profound Respect to General Manager of this Amazing Property and to the rest of its Highly Professional and beautifully trained Team ! ❤️😃✊🙏
Séjour de 3 nuits en mars 2024
Réponse de Sathish le 25 mars 2024
Dear Farid,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

Katherine, North Vancouver

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travelling with kids (10 and 8 years old), they loves the pool! Great breakfast! I did not rate it a 5 start only because trying to get the hotel to arrange transport was really difficult. Just arrange hotel transfer from the airport through Klook. Only 635 Bhat, vs. 1500 that the hotel wanted to charge. Book shuttle back right away or there may not be room.
Séjour de 2 nuits en mars 2024
Réponse de Sathish le 25 mars 2024
Dear Ms. Katherine,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

2/10 Horrible

Natalia

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible horrible and absolutely unacceptable customer service. I have been traveling around Thailand several times and I have never experienced such a rude non carrying staff members in any hotels around Thailand. We felt unwelcome from the moment we arrived and every interaction with a front desk service or other staff members felt like we are inconvenience to them. No one ever explained us about the property how to reserve a shuttle boat or any other amenities within the resort. Front desk staff never answers the phone when you tried to call them and when you approach them in person, they avoid a conversation and not giving you a straight answer. This is not acceptable especially in a place where customer service is the key
Réponse de Sathish le 25 mars 2024
Dear Natalia,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Brandon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The hotel was gorgeous. Rooms were elegant.
Séjour de 4 nuits en mars 2024
Réponse de Sathish le 25 mars 2024
Dear Mr. Brandon,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

2/10 Horrible

Tom

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is a very challenging property. The management is clearly either not in control or there is little training. The person taking us to our room was lost. Instead of getting a golf cart we walked up and down the hill. The staff do not say hello or smile. There was construction by our room. Nothing was done after a complaint. A note about changing rooms was never done. Complete confusion. The food is below average so people go elsewhere. The facilities are worn and tired.
Séjour de 3 nuits en mars 2024
Réponse de Sathish le 25 mars 2024
Dear Mr. Tom,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

Maxine

Voyage en couple
Les points forts : Personnel et service et équipements
The hotel has the best view in the world from a hotel. And this is what you pay for... We had a deluxe room but I would say the view only made it deluxe. The room had alot of damaged furniture, cupboards not shutting or stains on the floor. Floor was not mopped so was very dirty. The bed is rattan so it does sound like it's broken when you get on the bed. But the bed was very comfortable dispite this. The windows in the room are very strange as with it being frosted you can still see shadows. The coast restaurant serves very nice food and I feel is the most reasonable out of all the restaurants. The Indian terrible food and nothing like Indian food. Thai restaurant we got stung on the first night at the hotel we kept asking before going in how much this would be. No one told us and told us it's a buffet. We were charged over £96 English pounds which is crazy money. But we didn't dispute it as what was the point the food was nice. The hotel shuttle with the boat is a little inconvenient at times due to the times available. Monkey trail we didn't try this as people said it is way to dangerous. The pier is interesting and could do with an investment on building a proper one. The prices are to high in the restaurants. Overall we would love to return the hotel does need updating showing more as a 4* not 5* and would be nice for an adult only pool to built as the relaxing pool had no loungers and looked abandoned.
Séjour de 5 nuits en février 2024
Réponse de Sathish le 25 mars 2024
Dear Maxine,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

Remingten

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff was nice. Only reachable by boat that has to be prebooked by staff. Can walk through monkey trail to get to shops/dining but it’s a steep climb!
Séjour de 4 nuits en février 2024
Réponse de Sathish le 25 mars 2024
Dear Remingten,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

martin

Les points faibles : Propreté et personnel et service
Séjour de 6 nuits en février 2024
Réponse de Sathish le 25 mars 2024
Dear Mr. MartinThank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

Heidi

Séjour de 9 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Ms. Heidi,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

Eric

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved the green surrounding and private beach although house keeping and staff communication could improve, we had to call multiple time to have amenities provided to us, staff was kind and welcoming
Séjour de 4 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Mr. Eric,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Valued Guest,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Jerker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good choice
I really enjoyed my stay. Quiet, comfortable, very nice staff. In places, the hotel is showing its age, but not a problem.
Séjour de 9 nuits en janvier 2024
Réponse de Sathish le 25 févr. 2024
Dear Jerker,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Maleeha

Séjour de 4 nuits en février 2024
Réponse de Sathish le 25 mars 2024
Dear Maleeha,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

jane, leesburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was great and view quite nice. The customer service was a bit odd. They did not let us know our room was ready for over an hour. The front desk seemed constantly confused. The hotel is a bit isolated you need to take a Monkey walk rickety trail to get to Ao Nang the closest town and the shuttle service is very restrictive with reservations needed 24 hours in advance. However the views are amazing and pool is nice and as I mentioned our room was beautiful
Séjour de 4 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Jane,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 Médiocre

Michael

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Michael,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

6/10 Satisfaisant

Dean

Les points forts : Propreté et confort de la chambre
Nice locations, could use improvements.
The location of the property is indeed picturesque, and its design is appealing from a distance. However, it's apparent, as echoed in numerous previous reviews, that the rooms could benefit from some updates as they exhibit signs of wear and tear. Two primary concerns stand out regarding the property. Firstly, the accessibility requires a boat, a crucial detail that should be clearly communicated upfront. While this is common in the area due to its natural setting, the frequency and booking process of the ferries pose inconvenience. Departures occur hourly, and reservations must be made well in advance due to limited capacity, disrupting spontaneous plans. The alternative, a challenging hike to Ao Nang or an expensive "private boat" option, further compounds the issue. Secondly, the property tends to be crowded, affecting various aspects of the guest experience. Breakfast is consistently busy, securing a seat can be challenging, and the pool area is often bustling. Additionally, the presence of many families and children alters the ambiance of the vacation, which may not be ideal for some guests. Despite these drawbacks, the staff members are commendable in their service. In summary, while the location and pricing may be suitable for last-minute bookings, it's advisable to conduct thorough research before making a reservation.
Séjour de 3 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Dean,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

2/10 Horrible

Kurt

Séjour de 1 nuit en février 2024
Réponse de Sathish le 25 mars 2024
Dear Kurt,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

4/10 Médiocre

KATHRYN

Les points forts : Propreté et confort de la chambre
HONEST REVIEW FROM AN EXPERIENCED TRAVELLER!
Ok, firstly the hotel is far from 5 star, more like 3 star. It is clean and the view is ok,... just ok as there are trees everywhere so ocean view is not that good. The rooms are nice and spacious. The staff are friendly but very slow so room service is useless. Now what let's this place down is you expect it to be a private beach considering it is so expensive but it is full of holidaymakers not from the hotel so take no notice of the pictures. The pool is tiny with loud young booming music and there are nowhere near enough deck chairs. The beach is acceptable but not fantastic as claimed. The restaurant food is diabolical quality, just cheap frozen rubbish, beers are served in plastic jars not glass! The food is incredibly overpriced, average meal for two costs £40 for frozen cheap rubbish. Basically 4 times the price it should be! The only decent food is the Thai restaurant however that is insanely overpriced. There was a buffet one night, the cost was £60 per person which is scandalous for Thailand. Basically this hotel is run down, poor staff, absolutely terrible food and absurdly overpriced cheap food. I would say steer clear and go somewhere else as this place is just a money making con!
Séjour de 2 nuits en février 2024
Réponse de Sathish le 25 févr. 2024
Dear Kathryn,Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

8/10 Bien

Julia

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this beautiful property. The room was beautiful and had everything we needed. The staff were so friendly and we can tell they work so hard, so thank you! The only thing we didn’t love was the food. I think if this was improved it would make a world of a difference.
Séjour de 1 nuit en février 2024
Réponse de Sathish le 11 févr. 2024
Dear Ms. Julia,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en janvier 2024
Réponse de Sathish le 11 févr. 2024
Dear .Thank you very much for taking time to share your feedback.Please accept our sincere apologies for the inconvenience caused and we highly appreciated your kind understanding. Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope to have the opportunity to welcome you back again. Sincerely yours,Sathish NarayananResident Manager

10/10 Excellent

Stewart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing location and amenities. I’d come back anytime!
Séjour de 2 nuits en février 2024
Réponse de Sathish le 11 févr. 2024
Dear ,Thank you very much for taking time to share your feedback.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team members is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours,Sathish NarayananResident Manager