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Avis sur The Kowloon Hotel

4 out of 5
The Kowloon Hotel
19-21 Nathan Road, Tsimshatsui, Kowloon

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 264 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 454 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 184 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 1004." "

7,8/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Thierry, Nice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
À part la taille de la chambre qui ne permet pas de ranger toutes les valises, nous sommes satisfait de l'hôtel Kowloon qui est très bien situé et organisé.
Séjour de 11 nuits en janvier 2020
Réponse de The Kowloon Hotel Management le 17 janv. 2020
Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. We would like to bring your attention to the room types in sizes varying from 18 sq. m to 45 sq. m available at our hotel for our guests’ selection. During guest’s staying period, it is advisable to bring any request for assistance to the attention of our on-duty guest service personnel who shall best address any of our guests’ needs immediately. We look forward to welcoming you back in the future. Best wishes, The Kowloon Hotel Management

4/10 Médiocre

Igal

Les points forts : Confort de la chambre
Pas à recommander dans le futur
Pas de lobby à l’entrée principal de l’hôtel. Il y a un petit coffee shop et on est obligés de consommer.
Séjour de 2 nuits en mai 2019

8/10 Bien

Alain Zorninger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amélioration potentielles
A améliorer la vie la réception au bar du réd de chaussé e l'accès aux chambres avec Harbour view Envoyé is Envoyé
Séjour de 3 nuits en mars 2019

10/10 Excellent

LEEANNE

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent location
Séjour de 3 nuits en mai 2024
Réponse de Martin Fung le 23 mai 2024
Dear LEEANNE,Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Joseph, Fremont

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room clean and comfortable at the price. Minor room better with luggage stand, and provide a toothbrush and one bottle of water. Check in horrible 40 minutes wait. My suggestions: 2 managers standing there need to be able to check in guests. Pre assign room cards for prepaid guests express checkin line. Lobby add more chairs. Zero paper print copy find simplify checkin. Hotel is not a bank, no need to guard guest or their room like $5000 jewelry.
Séjour de 1 nuit en mai 2024
Réponse de Martin Fung le 20 mai 2024
Dear Joseph,Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Noriyuki

Séjour de 1 nuit en mai 2024

8/10 Bien

Noriyuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

JUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy recomendable
Séjour de 1 nuit en avril 2024
Réponse de Martin Fung le 6 mai 2024
Dear JUAN, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Thanh, San Diego

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

10/10 Excellent

JUAN

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

MINAMI

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good location and good facility
Séjour de 3 nuits en avril 2024
Réponse de Martin Fung le 22 avr. 2024
Dear MINAMI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

TAKAFUMI

Séjour de 1 nuit en avril 2024

8/10 Bien

Yu Keung

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice hotel
Séjour de 1 nuit en avril 2024
Réponse de Martin Fung le 15 avr. 2024
Dear Yu Keung, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

JOHN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As above
Séjour de 4 nuits en avril 2024
Réponse de Martin Fung le 11 avr. 2024
Dear JOHN, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

Keith

Les points forts : Propreté, personnel et service, équipements
Aircon was so warm in my room
Séjour de 2 nuits en mars 2024
Réponse de Martin Fung le 2 avr. 2024
Dear Keith, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the area(s) which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will consider your comments and forward to our management. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Naoko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
立地が最高でスタッフも親切。もう20年以上お世話になっています。
Séjour de 3 nuits en mars 2024
Réponse de Martin Fung le 2 avr. 2024
Dear Naoko, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Junji, Kawanishi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is very close from station.
Séjour de 2 nuits en mars 2024
Réponse de Martin Fung le 8 mars 2024
Dear Junji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel was in a great location Easy to get around by walking or riding around on public transport Breakfast was great Good verity
Séjour de 2 nuits en février 2024
Réponse de Martin Fung le 7 mars 2024
Dear Robert, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are very delighted that you enjoyed our hotel facilities, especially for convenient location and buffet breakfast. It is always a pleasure to receive positive feedback like yours which enables us to devote more enthusiasm with excellent service. We look forward to welcoming you back in the future.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Takaaki

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Kwok

Voyage en famille
Les points forts : Équipements
Well
Séjour de 5 nuits en décembre 2023
Réponse de Martin Fung le 4 mars 2024
Dear Kwok, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

KAORI

Voyage en famille
部屋はちょっと古くて狭いですが、ほとんど外出していて寝るだけなら全然OK。地下鉄の駅と直結していて香港国際空港からホテルまで天気が悪くても雨に濡れる事なく行けます。どこに行くにも出やすい場所にあり、大変便利でした。
Séjour de 2 nuits en février 2024
Réponse de Martin Fung le 26 févr. 2024
Dear KAORI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

Kenji

Good location for business and tourism.
Séjour de 2 nuits en février 2024
Réponse de Martin Fung le 19 févr. 2024
Dear Kenji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

MIDORI, setagayaku

チェックインにとても並んでいる。チェックイン時に支払いを済ませてしまうので、チェックアウトはカードキーをBOXに入れるだけで楽。
Séjour de 3 nuits en février 2024
Réponse de Martin Fung le 14 févr. 2024
Dear MIDORI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

Yuji

8/10 Bien

HIROKI, YOKOSUKA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
室内も清潔で周辺も利便性が良く大変良かったです。
Séjour de 3 nuits en janvier 2024
Réponse de Martin Fung le 14 févr. 2024
Dear HIROKI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Hiromi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
安全で過ごしやすく、また交通に便利で買い物もしやすい。スタッフは親切だった。
Séjour de 4 nuits en février 2024
Réponse de Martin Fung le 14 févr. 2024
Dear Hiromi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are most pleased to receive compliment regarding our customer service and we were able to meet your expectations. We look forward to having the pleasure of welcoming you back again in the future. Yours sincerely,Martin FungFront Office Manager

2/10 Horrible

Leo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service of front desk and porter is awful, they are always showing poker face, no name tag at front, wearing a black jacket but no sign of staff. The cleanliness of the room is another nightmare, the curtain is dirty, the towels are yellowish, the shower head speeding is slow. Luckily, the bed and pillows are still good for use.
Séjour de 2 nuits en février 2024
Réponse de Martin Fung le 14 févr. 2024
Dear Leo, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Satoshi

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024

8/10 Bien

HIROSHAI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is inconvenient that there is no watch in a room.
Séjour de 1 nuit en février 2024
Réponse de Martin Fung le 9 févr. 2024
Dear HIROSHAI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

Leo

Voyage en couple
Les points faibles : Personnel et service et équipements
The staff service is poor and unprofessional, it is worse than expected from the price and hotel group.
Séjour de 2 nuits en janvier 2024
Réponse de Martin Fung le 2 févr. 2024
Dear Leo, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We regret to hear that you are not satisfied with some of our staff members’ performance. We take your comment seriously and therefore have reminded our team the importance of professional service and attitude. Training will also be reinforced to all front line teams to ensure excellent services to be rendered under any circumstances. Satisfactory guest experience always stays at our top priority and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely,Martin FungFront Office Manager

4/10 Médiocre

HIROMICHI, izumi city

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
トイレ事情宜しくない
Séjour de 2 nuits en janvier 2024
Réponse de Tampo Tam le 1 févr. 2024
Thank you for taking your time to send this valuable feedback about your recent visit to The Kowloon Hotel.Your comments made about toilet condition is not good was encountered during your recent stay is out of your expectation. I have already brought to our Department Heads concerned attention. Please accept our sincere apology for all the inconveniences caused to you. We are appreciate if you could provide more booking information for us such as room number and your full name so that we could fix the issue of the captioned guestroom.We look forward to welcome you in the not distant future.

10/10 Excellent

Sanae

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
部屋は広くはありませんが、綺麗でした。ただ、浴室が古いぞうきんのような匂いがしていました。バスタブに敷くマットが匂いの元のようでした。それが無かったら快適だったと思います。清潔さの項目で★★はこの匂いです。駅の出口に近く、街歩きに便利です。
Séjour de 1 nuit en janvier 2024
Réponse de Martin Fung le 1 févr. 2024
Dear Sanae, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

6/10 Satisfaisant

Quinton Jia Qi

Voyage d’affaires
Les points faibles : Personnel et service et confort de la chambre
Good thing is there is 24 hr check in. We arrived at midnight. However, bad thing was that the hot water ran out, thankfully on the day we had to check out
Séjour de 1 nuit en janvier 2024
Réponse de Martin Fung le 30 janv. 2024
Dear Quinton Jia Qi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. Please accept our apologies for the inconvenience caused to you. Again, please accept our most sincere apologies for the emergency repair and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Masayo

Voyage en couple
立地のよさが何よりの魅力です。周辺のホテルと比べるとかなりお安く宿泊でき、コスパが高いです。MTRに直結していることやK11にも地下から行けるのも良かったです。
Séjour de 3 nuits en janvier 2024
Réponse de Martin Fung le 29 janv. 2024
Dear Masayo, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Man Hi

Les points forts : Personnel et service
Very slow internet connection. Try to check in my flight online, sitting in front of the computer for 20 minutes and couldn't get into the airline's website. Staff admitted the slow speed and suggested I send complain to the management.
Séjour de 13 nuits en janvier 2024
Réponse de Martin Fung le 26 janv. 2024
Dear Man Hi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We regret to hear that you are not satisfied with the wifi connection in room. We take your comment seriously and therefore have brought the point you raised to our IT team which will look into addressing this accordingly. We truly hope this single staying experience will not prevent you from staying with us again. We look forward to welcoming you back next time.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Deric

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Parts of the room was not clean thoroughly, like the vents in the bathroom and the dehumidifier. Good location.
Séjour de 2 nuits en janvier 2024
Réponse de Martin Fung le 25 janv. 2024
Dear Deric, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the cleanliness of your room was not up to our typical standard which failed to meet your expectations. Please accept our apologies for the inconvenience that has caused to you. We will use your comments as a training opportunity with our Housekeeping team. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Joji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
香港の常宿はここにしています。為替や物価で割高になってきましたが、それを上回る利便性は何にも代えられません。香港へ来る目的がなんであっても、このホテルを取っておけば間違い無し…褒め過ぎかな（笑）
Séjour de 4 nuits en janvier 2024
Réponse de Martin Fung le 23 janv. 2024
Dear Joji, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Tomoe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

NAOKO

Voyage en famille
Séjour de 2 nuits en décembre 2023

8/10 Bien

Linda

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en janvier 2024

8/10 Bien

MORIFUMI

Séjour de 3 nuits en janvier 2024

8/10 Bien

MORIFUMI

Voyage en famille avec de jeunes enfants
ペニンシュラの裏隣と立地は最高。 部屋や設備は少々古いが、気にならない程度。 家族で二部屋利用したが、電子金庫は何れも壊れてはいました。 コスパではお勧め出来ますか
Séjour de 1 nuit en janvier 2024
Réponse de Martin Fung le 10 janv. 2024
Dear MORIFUMI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Laurice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best area to be!
It was enjoyable. The place is near to most of the city highlights like Victoria Harbour, museuns and train stations
Hotel have a lot of shops and resto
Museum walking distance
Malls at Victoria Harbor walking distance only
Séjour de 3 nuits en janvier 2024
Réponse de Martin Fung le 9 janv. 2024
Dear Laurice, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

10/10 Excellent

Noriyuki

Les points forts : Équipements

8/10 Bien

Chung Ling

Voyage en famille
Great location
Great location. Only blip was they put me in a room next to one undergoing renovations. Drilling starts at 10am sharp.
Séjour de 4 nuits en décembre 2023
Réponse de Martin Fung le 9 janv. 2024
Dear Chung Ling, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. Please accept our apologies for the inconvenience caused to you. Again, please accept our most sincere apologies for the emergency repair and we truly hope this single staying experience will not prevent you from staying with us again. Yours sincerely,Martin FungFront Office Manager

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Martin Fung le 5 janv. 2024
Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager