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Avis sur Palau Hotel

3 out of 5
Palau Hotel
Ikelau Hamlet, Koror, Koror Island

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 143 avis sur 241." "
Note des voyageurs de 8 (Bien), d’après 80 avis sur 241." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 241." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 241." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 241." "

9,2/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situe dans le centre de koto. Petit dej ok. Staff ok
Séjour de 1 nuit en décembre 2019
Réponse de Howard le 19 déc. 2019
Thank you for taking the time to write your review of our hotel. We are looking forward to serving you again

10/10 Excellent

Raphael, Paris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien situé à Koror. L’hôtel est propre et le personnel amical.
Séjour de 1 nuit en novembre 2019
Réponse de Howard le 1 déc. 2019
Thank you for taking the time to write your review of our hotel. We are looking forward to serving you again

8/10 Bien

Han

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful and kind staff!
Séjour de 6 nuits en avril 2024
Réponse de Howard le 12 mai 2024
Thank you so much for the rating and glad to heard you like our staff. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Hilda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are friendly
Séjour de 5 nuits en avril 2024
Réponse de Howard le 9 mai 2024
Thank you so much for the rating and glad to heard you like our staff.

8/10 Bien

Michael

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Friendly desk staff.
Séjour de 5 nuits en avril 2024
Réponse de Howard le 9 mai 2024
Thank you so much for the rating and glad to heard you like our staff.

6/10 Satisfaisant

Olguita

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The girls in the front desk are super nice
Séjour de 1 nuit en avril 2024
Réponse de Howard le 9 mai 2024
Thank you so much for the rating and glad to heard you like our staff.

2/10 Horrible

Katherine, Glenwood Springs

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice staff, convenient location with restaurants and a supermarket near by. Room is simple and clean. LOTS of stairs, no elevator. WiFi in room is VERY UNRELIABLE, even if they reboot the multiple routers. I couldn't connect for hours during my stay or the connection lasted only a few minutes at a time. I was told I could hang out in the lobby for better WiFi, but the point of booking a room is to be in the room!! An extremely frustrating situation. I won't book here again specifically because of lack of consistent internet.
Séjour de 2 nuits en avril 2024
Réponse de Howard le 17 avr. 2024
Sorry for the unpleasant stay experience. Our manager is aware of the internet issue and is actively seeking solutions.

8/10 Bien

Miriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, in the midst of town. I could walk to the museums, restaurants and stores. The desk staff and maintenance were lovely and responsive, especially since my air conditioner was on the fritz, they had to restart it, twice. They would have moved me to another room if I weren’t leaving the next day. (My choice) The room was immaculate when I checked in. The housekeeping staff wasn't very good. Left dirty mugs, missed a day, didn’t notice that the toilet roll holder had the cover broken off. Bed was comfy, the floor and bathroom were clean.
Séjour de 3 nuits en mars 2024
Réponse de Howard le 13 mars 2024
Thank you so much to heard you like our staff. and for your advice, we will reflect upwards, Because of your advice, we will continue to progress.

8/10 Bien

TOMOMI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
お部屋のイメージカラーは私の好みで、清潔感もあり、アメニティも揃っていて良かったです！フロントスタッフの皆さんもとても感じが良かったです。私の部屋だけかもしれませんが、Wi-Fiがつながりにくかったので、そこだけが残念ですが、リピありかなと思います。
Séjour de 2 nuits en février 2024
Réponse de Howard le 6 mars 2024
Thank you so much for the rating and glad to heard you like our hotel. we will reflect upwards internet. Hope we can serve you in the future. Have a nice day.

8/10 Bien

Hiroaki

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
スタッフの対応がとても良いです。
Séjour de 4 nuits en février 2024
Réponse de Howard le 22 févr. 2024
Thank you so much for glad to heard you like our staff. Have a good once.

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice and clear, nothing special but was what i was expecting
Séjour de 6 nuits en février 2024
Réponse de Howard le 18 févr. 2024
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

4/10 Médiocre

Christian

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Howard le 14 mars 2024
Thank you for your rating.If you have any questions or concerns, please don't hesitate to let us know.Thanks.

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is AMAZING, and the property is great for the price! The only thing that's lacking is Wi-Fi (there is connection, but very slow and almost unusable). Would absolutely recommend!
Séjour de 2 nuits en décembre 2023
Réponse de Howard le 8 févr. 2024
Thank you for your rating.Hop we can serve you again in the future.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

JP

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the convenient town location offers all kinds of businesses within walking distance. Staff is attentive and responsive, will communicate with you via email or in person. They do not offer transportation to/ from airport but can arrange if for you . Going rate is $30 per ride as of November 2023. We were able to get one on our own TO the airport for $25. Just ask any taxi driver in town.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Seth

Séjour de 3 nuits en septembre 2023
Réponse de Howard le 18 nov. 2023
Thank you for your rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful stay
Excellent hotel. Generous serving of breakfast and snacks. Comfortable room. Super helpful reception.
Séjour de 2 nuits en juin 2023
Réponse de Howard le 18 nov. 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

8/10 Bien

Masayuki

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
パラオホテルgood!
グッドなホテルです。朝食も美味しい。 有料で良いので、洗濯機があれば最高。 バスタブがないので、洗濯が困難なところが残念。
Séjour de 1 nuit en octobre 2023
Réponse de Howard le 18 nov. 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

HUA JIAN

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A snug room
Though the room is somewhat small, it's very tidy and clean. Why should we need a spacious room when we go out for sightseeing all day long? We think the hotel is great compared with its price, and the breakfast is delicious.
Séjour de 1 nuit en septembre 2023
Réponse de Howard le 18 nov. 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great little gem in the center of Koror
Clean. The reception staff were exceptional. They helped us so much. They hot us set up wuth a left side drive rental car, and the last night found us a pizza at almost 10pm. They have a room for luggage storage if needed. They will set up a taxi for $30 to or from the airport (taxis charge $25/person). Nice free breakfast-not quite American style, more like an Asian-American mix. I would atay there again. Walking distance to most of downtown Koror.
Séjour de 2 nuits en septembre 2023
Réponse de Howard le 18 nov. 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Yasuko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility is way better than it used to be. Good hot shower, comfortable bed, good amenities and wifi. Plus it’s reasonable, and all the staff are nice, caring and friendly. I’d recommend this place for a solo diver.
Réponse de Howard le 11 sept. 2023
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Howard le 3 sept. 2023
Thank you for the rating. Hope we can serve you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en août 2023
Réponse de Howard le 7 sept. 2023
Thank you so much for the rating. Hope we can serve you in the future. Have a nice day.

8/10 Bien

Mikihiko

Voyage d’affaires
Les points forts : Équipements
立地がよく、清潔感がありました。特に、シャワーは島国にしては勢いがありお湯もきちんとでました。
Séjour de 10 nuits en août 2023
Réponse de Howard le 3 sept. 2023
Thank you for the rating. Hope we can serve you again in the future.

10/10 Excellent

Sol, Hagatna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly Staff and Clean Facility. Close walk to many restaurants.
Séjour de 2 nuits en août 2023
Réponse de Howard le 3 sept. 2023
Thank you for the rating. Hope we can serve you again in the future.

8/10 Bien

Yan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very welcoming, polite and accommodating. Room was reasonable and comfortable. Location is very convenient and close to some cafes and shops. Small thing to improve: provide soap in bathroom (not just hand sanitizer). Shower temperature quite cold even on hottest setting but might not be under their control
Séjour de 1 nuit en août 2023
Réponse de Howard le 3 sept. 2023
Your insights have been duly noted, and I want to assure you that we are taking your suggestions seriously.We believe that your feedback is an opportunity for us to grow and enhance the quality of our services. Your satisfaction is our ultimate goal, and we are committed to making the necessary improvements to meet and exceed your expectations.

10/10 Excellent

JUI PAO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Howard le 3 sept. 2023
Thank you for the rating.Hope we can serve you again in the future.

4/10 Médiocre

Dave

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was rude and overbearing, room was dirty was not swept the entire week. Looked under the bed and had not been cleaned in a long time. housekeeping was difficult to get and then only made the bed. Staff was intrusive and rude they keep wanting our key. Inspected the room before we could leave, and tried not to give a receipt at checkout. Breakfast was left overs from the tour dinner the day before ie. pork stew boiled cabbage etc. It was a disappointing experience on a beautiful Island.
Séjour de 7 nuits en juillet 2023
Réponse de Howard. le 7 août 2023
Sorry to make you have a bad experience.We will ask our housekeeping clean our rooms more carefully.Most orders from EXPEDIA are not paid directly to us, so the counter staff may have missed your reservation. But as long as you ask for a receipt, we will give it.But the part that is not factual we will give clarification.Before the guests go out in the morning, the counter will ask if the room needs to be cleaned. We will not enter a guest's room without the guest's consent.When you agree to clean, do it in its entirety, not just in parts.There have been cases in the past where guests have lost their keys and this key cannot be crafted in Palau. That's why we asked to leave the keys at the counter before going out. But we don't make it mandatory to do so.We don't have pork stew boiled cabbage in our lunch & dinner menu. We also didn't offer lunch & dinner for OTA customer.If you can send email to tell us the detail of how is our staff was rude and overbearing. We will appreciate.

8/10 Bien

AGNES

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en juillet 2023
Réponse de Howard le 7 août 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

Gao Shan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GREAT PLACE IN KOROR & STAFF ARE GREAT
Séjour de 1 nuit en juillet 2023
Réponse de Howard le 7 août 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

mayumi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフがとても親切
Séjour de 4 nuits en juillet 2023
Réponse de Howard le 7 août 2023
Thank you for the rating.Hope we can serve you again in the future.

10/10 Excellent

Francis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy@Koror
Home away from home, literally (I was in Palau for 16 days). Cozy place and relatively affordable if your visiting for business. I particularly love the guest care by the staff, they are really, really helpful; exceptional! Would definitely stay at Palau Hotel again.
Séjour de 3 nuits en juin 2023
Réponse de Howard le 7 août 2023
Thank you for the rating.Hope we can serve you again in the future.

6/10 Satisfaisant

DAISUKE

街中ロケーションなのでスーパーやバーに行くのに便利だが、ホテルには何もないです。
Séjour de 3 nuits en juin 2023
Réponse de Howard le 9 juil. 2023
Thank you for your rating.Hope we can serve you in the future.

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is upgraded to modern finish appliances and finish furniture. I would like a microwave in the rooms for future accommodations.
Séjour de 1 nuit en juin 2023
Réponse de Howard le 7 juin 2023
Thank you so much for your advice, we will reflect upwards,Because of your advice, we will continue to progress.

10/10 Excellent

Hyungjin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staffs are friendly and helpful. Room was cozy and clean. The location is awesome, in the middle of Koror central, nearby Shopping center, restaurants etc.
Séjour de 5 nuits en mai 2023
Réponse de Howard le 4 juin 2023
Thank you for taking the time to share your valuable feedback. We will pass on your compliments to our staff. Hope we can serve you in the future.Best regards,

8/10 Bien

Juraj

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en avril 2023
Réponse de Howard le 29 mai 2023
Thank you so much for the rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Jack

Séjour de 7 nuits en mai 2023
Réponse de Howard le 29 mai 2023
Thank you so much for the rating. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
受付の方の対応がとても良かったです。
Séjour de 18 nuits en avril 2023
Réponse de Howard le 30 avr. 2023
Thank you so much for the rating and glad to heard you like our receptionist. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Kiyoshi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 5 nuits en avril 2023
Réponse de Howard le 25 avr. 2023
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

kenji

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable rate. Nicely designed interior. Good location.
Séjour de 1 nuit en avril 2023
Réponse de Howard le 21 avr. 2023
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra og sentralt hotell
Séjour de 3 nuits en avril 2023
Réponse de Howard le 21 avr. 2023
Thank you so much for the rating and glad to heard you like our hotel. Hope we can serve you in the future. Have a nice day.

10/10 Excellent

Max

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very friendly staff.
Séjour de 8 nuits en mars 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Hsin-Ping

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
房間挺舒適的
Séjour de 3 nuits en mars 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

8/10 Bien

Jiaping

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
熱心的服務
服務很熱心，任何問題都能獲得解決。 又因為沒仔細防曬，造成皮膚曬傷，飯店還提供蘆薈露給我們，真是太感謝了！
Séjour de 6 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

8/10 Bien

Michinobu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
綺麗なホテル。朝ごはんやコーヒーが美味しければ最高の評価。
Séjour de 5 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cute hotel in the middle of town!
I really like the Palau Hotel and will stay there again if I return to Palau! The reception staff is super friendly, breakfast is good, and the room was cute, clean, and well-equipped. The location is great too — right across from a souvenir place, two supermarkets, and restaurants.
Séjour de 3 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Nobuaki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
楽しいホテル
楽しくフレンドリーで助かりました❣️
Séjour de 7 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and up to date with fun decor. The staff is absolutely what makes this hotel standout- always smiling and helpful. They went above and beyond for us arranging reservations, transportation, etc
Séjour de 5 nuits en février 2023
Réponse de Howard le 18 nov. 2023
Thank you so much for your advice, we will reflect upwards,. Hope we can serve you in the future. Have a nice day.

8/10 Bien

Douglas W., Barrigada

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Palau Hotel is a solid stay, clean and friendly. But does not have resort level amenities, so for a business trip, it is just fine, for a week long vacation, not a place you may wish to stay. But I will comeback for another business trip, but find a place on the water with a few other amenities if on vacation.
Séjour de 4 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very solid non-resort choice in Koror. 3 star hotel, clean, lots of choices for breakfast (included), incredibly nice and helpful staff. It's downtown so the surroundings are not very pretty, but there are restaurants and grocery stores nearby. Perfect place to be picked up for scuba diving if you can live without the comfort (and price) of a resort.
Séjour de 9 nuits en février 2023
Réponse de Howard le 4 avr. 2023
Thank you for taking time for rating and comments. Hope we can serve you again in the future.