Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Séjour de 4 nuits en décembre 2023
Réponse de Maya le 25 déc. 2023
Dear Florian,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Loic
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loic
Séjour de 2 nuits en novembre 2023
Réponse de Maya le 7 déc. 2023
Dear Loic,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Jean Michel
22 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean Michel
Séjour de 10 nuits en août 2023
Réponse de Maya le 27 août 2023
Dear Jean Michel,Thank you very much for sharing your stay experiences at Melia Koh Samui. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues. Your gracious comment about our team is received with sincere appreciation as it is always rewarding to receive such encouraging words, and it helps to motivate our staff to strive for its best. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Renaud
Voyage en couple
22 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renaud
Séjour de 8 nuits en mars 2023
Réponse de Jarodfah Sivayathorn Guest Experience Manager le 22 mars 2023
Dear Renaud,Thank you very much for providing us feedback on a day visit experience at Melia Koh Samui.We are delighted to hear that you enjoyed the hotel facilities and services,Comment as your and the highest rating you are giving us encourages our team to keep continuing excellent service. as they will be thrilled to learn that they have achieved your overall satisfaction.My team and I are looking forward to welcoming you back to Melia Koh Samui in the very soon future.Warmest regards,Jarodfah SivayathornGuest Experience Manager
10/10 Excellent
Hervé
20 mars 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
la perfection
Hervé
Séjour de 4 nuits en mars 2021
Réponse de Kraisorn Chaichana le 21 mars 2021
Dear Hervé,
Thank you very much for your feedback about Melia Koh Samui.
Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.
We, entire team look forward to welcoming you back to our hotel.
Warm regards,
Kraisorn Chaichana
Guest Experience Manager
10/10 Excellent
Sandy
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandy
Séjour de 4 nuits en mai 2024
Réponse de Maya le 16 mai 2024
Dear Sandy,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
10/10 Excellent
Netmany, Milwaukee
Voyage en couple
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Netmany
Séjour de 3 nuits en avril 2024
Réponse de Maya le 5 mai 2024
Dear Netmany,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
2/10 Horrible
Yoram, Modiin
24 avr. 2024
Yoram
Séjour de 6 nuits en avril 2024
Réponse de Maya le 16 mai 2024
Dear Yoram,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
8/10 Bien
Gil
26 mars 2024
Gil
Séjour de 4 nuits en mars 2024
Réponse de Maya le 18 avr. 2024
Dear Gil,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
6/10 Satisfaisant
Rohan
Voyage en couple
24 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Rohan
Séjour de 5 nuits en mars 2024
Réponse de Maya le 1 avr. 2024
Dear Rohan,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our unique hotel, our excellent facilities, and our stunning pool. We are especially thrilled that you found the boat suite's bathroom to be amazing.However, we are truly sorry to learn about the challenges you experienced with our service during your stay. It is disheartening to hear that the front desk was unable to efficiently resolve the issue with your booking and provide the level of assistance you expected. We take your comments seriously and will address them with our team to ensure that we deliver a consistently high level of service to all our guests. We understand that there are many choices for accommodations on the island, and we truly appreciate your feedback as it helps us improve.Should you decide to give us another opportunity in the future, we would be honored to welcome you back and provide you with the exceptional experience that you deserve.Thank you once again for sharing your thoughts with us. We hope to have the chance to regain your trust and exceed your expectations in the future. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
10/10 Excellent
Jody
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jody
Séjour de 4 nuits en février 2024
Réponse de Maya le 18 avr. 2024
Dear Jody,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive
10/10 Excellent
William
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en février 2024
Réponse de Maya le 21 févr. 2024
Dear William,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Isabella
Voyage en famille avec de jeunes enfants
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabella
Séjour de 8 nuits en février 2024
Réponse de Maya le 21 févr. 2024
Dear Isabella,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Jared
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jared
Séjour de 3 nuits en février 2024
Réponse de Maya le 18 févr. 2024
Dear Jared,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
huong
2 févr. 2024
huong
Séjour de 5 nuits en janvier 2024
10/10 Excellent
Emily
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emily
Séjour de 3 nuits en janvier 2024
6/10 Satisfaisant
Bettina
1 févr. 2024
Overrated
Bettina
Séjour de 4 nuits en janvier 2024
Réponse de Maya le 11 févr. 2024
Dear Bettina,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments and apologize for any shortcomings you experienced during your visit.We sincerely regret the lack of information provided during check-in and check-out. Your feedback highlights an area where we can improve our communication processes to ensure our guests are well informed about available options, such as the breakfast box. We also acknowledge your concerns about the pricing.Your input is invaluable, and we are committed to addressing these issues to enhance the overall guest experience. We hope you will consider giving us another opportunity in the future, and we assure you that your concerns will be taken into account to make your next stay more enjoyable.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
toby
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and service
toby
Séjour de 2 nuits en janvier 2024
Réponse de Maya le 5 févr. 2024
Dear toby,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Scott
28 janv. 2024
Scott
Séjour de 7 nuits en janvier 2024
10/10 Excellent
Hajime
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hajime
Séjour de 5 nuits en décembre 2023
Réponse de Maya le 15 janv. 2024
Dear Hajime,Thank you very much for selecting Melia Koh Samui as your preferred hotel. We appreciate your valuable time giving us a review. I'm pleased to hear that you found the facility clean. Your concern about the drainage is important to us, and we appreciate you bringing it to our attention. Please rest assured that all these are being addressed to the hotel management team. We will carefully look into the matter for improvement to avoid any reoccurrences in the future. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh SamuiWarmest regards, Supawadee Pudkhao Guest Experience Executive
10/10 Excellent
Kristie
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristie
Séjour de 5 nuits en décembre 2023
Réponse de Maya le 15 janv. 2024
Dear Kristie,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Alex
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en décembre 2023
Réponse de Maya le 6 janv. 2024
Dear Alex,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that you found our facilities clean and safe, and our staff friendly and accommodating.We take pride in going above and beyond for our guests, and it's rewarding to hear that our efforts have been noticed. Additionally, we're delighted that you enjoyed the incredible food at our hotel.We look forward to welcoming you back for another enjoyable stay.Warmest regards, Supawadee PudkhaoGuest Experience Executive
4/10 Médiocre
Søren
28 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Too many kids...
Søren
Séjour de 2 nuits en décembre 2023
Réponse de Maya le 31 déc. 2023
Dear Søren, Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, I would like to express my sincere apologies for the shortcoming you experiencedWe are delighted that you found our property location which close to Chaweng area and the airport, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Hao
17 déc. 2023
Hao
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Motohiro
14 déc. 2023
Motohiro
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Danny
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danny
Séjour de 1 nuit en décembre 2023
Réponse de Maya le 19 déc. 2023
Dear Danny,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive
8/10 Bien
Hyungpil
Voyage d’affaires
9 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wonderful for honeymoon
Hyungpil
Séjour de 4 nuits en décembre 2023
Réponse de Maya le 25 déc. 2023
Dear Hyungpil,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Daniel
7 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Daniel
Séjour de 4 nuits en décembre 2023
10/10 Excellent
Joanne
Voyage en couple
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 4 nuits en novembre 2023
Réponse de Maya le 19 déc. 2023
Dear Joanne,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Danny
2 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danny
Séjour de 3 nuits en novembre 2023
Réponse de Maya le 7 déc. 2023
Dear Danny,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Yukino
29 nov. 2023
Yukino
Séjour de 3 nuits en novembre 2023
10/10 Excellent
Nina
Voyage en couple
5 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 4 nuits en novembre 2023
Réponse de Maya le 8 nov. 2023
Dear Nina,We appreciate you taking the time to provide this Expedia Review.Thank you very much for highlighting the fantastic experiences you had with us during your stay. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Ammar
Voyage en famille
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great spot
Ammar
Séjour de 3 nuits en octobre 2023
Réponse de Maya le 1 nov. 2023
Dear Ammar,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
DAMIR
14 oct. 2023
DAMIR
Séjour de 10 nuits en septembre 2023
Réponse de Maya le 9 nov. 2023
Dear Damir,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Scott
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 2 nuits en octobre 2023
Réponse de Maya le 9 oct. 2023
Dear Scott,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Pranit
Voyage en famille avec de jeunes enfants
2 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pranit
Séjour de 6 nuits en septembre 2023
Réponse de Maya le 9 oct. 2023
Dear Pranit,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
avi
Voyage en groupe
30 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful vacation
avi
Séjour de 7 nuits en septembre 2023
Réponse de Maya le 1 nov. 2023
Dear avi,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
DAVID
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DAVID
Séjour de 7 nuits en septembre 2023
Réponse de Maya le 9 oct. 2023
Dear VDAVID,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
10/10 Excellent
Michael
19 sept. 2023
Michael
Séjour de 4 nuits en septembre 2023
Réponse de Maya le 24 sept. 2023
Dear Michael,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive
6/10 Satisfaisant
ChihWen
12 sept. 2023
ChihWen
Séjour de 2 nuits en septembre 2023
Réponse de Maya le 9 oct. 2023
Dear ChihWen,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive
2/10 Horrible
Alixandra
4 juil. 2023
Alixandra
Séjour de 2 nuits en juillet 2023
Réponse de Jarodfah Sivayathorn Guest Experience Manager le 5 juil. 2023
Dear Alixandra,Thank you very much for your feedback about Melia Koh Samui. We are terribly sorry to hear that there is shortcomings you have experienced during your recent stay with us. Especially about the arrival experience. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. Also please rest assured that we are remain at your entire disposal, if you may need assistant regarding your card transaction.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Jarodfah SivayathornFront Office Manager
8/10 Bien
Voyageur vérifié
24 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en juin 2023
Réponse de Jarodfah Sivayathorn, Front Office Manager le 26 juin 2023
Dear Guest,Thank you for sharing the feedback on your recent stay at Melia Koh Samui. We are delighted to hear that you enjoyed your stay. Thank you for highlighting our accommodation, pool, and breakfast. Your feedback will also be beneficial for other valued guests as well. And we all highly appreciated it.We are looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornFront Office Manager
10/10 Excellent
Kerin
Voyage en couple
18 juin 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kerin
Séjour de 7 nuits en juin 2023
Réponse de Jarodfah Sivayathorn, Front Office Manager le 26 juin 2023
Dear Kerin,Thank you immensely for taking the time to share your experience with us.To read that your stay was an amazing oasis is so very much appreciated.We are proud of not only our property and team, but as well the efforts our team go to to provide this oasis.We agree with you that out location is most definitely an attribute as the area of Choengmon is ideal for all Samui has to offer.On behalf of the entire team of Melia Koh Samui we hope to have the opportunity to welcome you back in the near future.Thank you for choosing Melia.Sincerely,
10/10 Excellent
Erik
15 juin 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erik
Séjour de 2 nuits en juin 2023
Réponse de nick le 15 juin 2023
Dear Erik,I am so very pleased to read that your stay with us at Melia Koh Samui was a memorable one.Surprises in the sense of positive are always a pleasure to provide and therefore I am thrilled to know you appreciated the birthday setup in you room plus the upgrade.We appreciate immensely you mentioning our customer service and friendly team and look forward to welcoming you again in the near future.Sincerely,Nick CousinsGuest Experience Manager
10/10 Excellent
anna
Voyage en couple
29 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
anna
Séjour de 7 nuits en mai 2023
Réponse de nick le 15 juin 2023
Dear Anna,Thank you so very much for taking the time and providing us a review of your experience with us.I love to read that even our gardens were captivating for you.Our team be it the gardening team or food & beverage team always have you as our focus, aiming to meet and exceed your expectations. Judging by your praise and compliments - it is safe to say we succeeded.You are absolutely correct, our location is indeed an advantage as it is close to the sights yet far enough to offer peace and relaxation.Thank you for having selected Melia Koh Samui and we look forward to hosting your next stay on Samui.Sincerely,Nick CousinsGuest Experience Manager
8/10 Bien
Anita
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anita
Séjour de 12 nuits en mai 2023
Réponse de nick le 15 juin 2023
Dear Anita,Thank you very much for your recent stay with us at Melia Koh Samui.We appreciate very much the opportunity to accommodate you and the high score you have given us.Noted are your comments regarding options and pricing and I can promise you I will share them with the team.Thank you for having provided us the privilege of welcoming you and we hope that we will be hosting your next stay to Samui.Sincerely,Nick CousinsGuest Experience Manager
8/10 Bien
Yechiel
1 mai 2023
Yechiel
Séjour de 1 nuit en avril 2023
Réponse de Jarodfah Sivayathorn, Front Office Manager le 9 mai 2023
Dear Yechiel,Thank you very much for your feedback about Melia Koh Samui.Your high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager
10/10 Excellent
Sandra
1 mai 2023
Les points forts : Propreté
Sandra
Séjour de 8 nuits en avril 2023
Réponse de Jarodfah Sivayathorn, Front Office Manager le 26 juin 2023
Dear SandraThank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager
10/10 Excellent
bernard
27 avr. 2023
bernard
Séjour de 5 nuits en avril 2023
Réponse de Jarodfah Sivayathorn Front Office Manager le 29 avr. 2023
Dear Bernard,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager
10/10 Excellent
Perry
25 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perry
Séjour de 17 nuits en avril 2023