Avis
9,8
Exceptionnel
9,4/10
Propreté
9,4/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
28 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020
10/10 Excellent
ETIENNE
25 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel mais quelques points à améliorer
ETIENNE
Séjour de 2 nuits en février 2020
8/10 Bien
Nigel
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 2 nuits en février 2024
Réponse de Team Neemrana le 4 mars 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at The Tower House heritage non-hotel hotel in Cochin. We are delighted to hear that you appreciated the historical charm of our 17th century property, as well as the comfort and original features of our rooms. Your compliments regarding our air conditioning and comfortable beds are greatly appreciated.With reference to your feedback, we would like to inform you that we are in the process of renovating our rooms to enhance the experience for our guests and maintain the high standards of Neemrana heritage non-hotel hotel. We appreciate your understanding and patience in this matter.Additionally, we have taken note of your feedback regarding the pool area. We are committed to addressing these issues to ensure that our guests can fully enjoy all the facilities we have to offer.We are pleased to hear that overall, you enjoyed your stay with us and found our location in the center of Fort Kochi to be amazing. We are constantly striving to provide good value for money, and your feedback will certainly help us in our efforts to improve.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you at The Tower House or at any other Neemrana property across India ! Warm Regards, Team Neemrana
8/10 Bien
Christine
Voyage en groupe
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christine
Séjour de 2 nuits en janvier 2024
Réponse de General Manager(Neemrana Hotels) le 15 janv. 2024
Dear guest,We hope this message finds you well. Thank you so much for taking the time to share your thoughts on your recent stay at the 17th-century Tower House in Cochin. We are delighted to hear that you found our property unique and that you had a positive experience during your time with us.It warms our hearts to know that you appreciated the efforts of our staff, and we are thrilled that you found them helpful. Our team takes great pride in providing attentive service to ensure our guests' comfort and satisfaction, and your acknowledgment means a lot to us.We're also pleased to hear that you enjoyed the lovely pool area and found our breakfast offerings to your liking. Creating a memorable and enjoyable experience for our guests is our top priority, and it's rewarding to know that we met your expectations.Thank you once again for choosing Tower House for your stay, and for your kind words. If there are any specific aspects of your visit that stood out to you or if you have any suggestions for improvement, we would love to hear more. We look forward to the opportunity to welcome you back in the future.Warm regards,Team Neemrana
10/10 Excellent
Hein
23 déc. 2023
Hein
Séjour de 3 nuits en décembre 2023
Réponse de General Manager(Neemrana Hotels) le 29 déc. 2023
Dear guest,Thank you for taking the time to share your wonderful 5 out of 5 rating for your recent stay at Tower House, Cochin. We're delighted to know that you had a fantastic experience with us.It's always rewarding to receive positive feedback, and we are thrilled that you enjoyed the spacious and comfortable accommodations, delicious breakfasts with vegan options, and the pleasant atmosphere in our dining room. We aim to provide exceptional service, and your kind words about our friendly and accommodating staff are truly appreciated.We look forward to hosting you again whenever your travels bring you back to Cochin.Warm regards,Team Neemrana
10/10 Excellent
Versha
2 déc. 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Versha
Séjour de 2 nuits en novembre 2023
Réponse de General Manager(Neemrana Hotels) le 29 déc. 2023
Dear guest,Thank you for choosing to stay at Tower House, Cochin, and for sharing your fantastic 5 out of 5 rating along with your delightful feedback. We are pleased to hear that you enjoyed your time with us.It's wonderful to know that the spacious and comfortable room, delicious vegan breakfast options, and the cozy dining atmosphere contributed to a memorable experience. Our team takes pride in providing friendly and excellent service, and we are delighted to hear that we could accommodate your needs.We appreciate your compliments on the hotel's convenient location for exploring the area on walking tours.We look forward to welcoming you back to Tower House for another enjoyable stay.Best regards,Team Neemrana
10/10 Excellent
Kristina
Voyage en couple
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kristina
Séjour de 3 nuits en octobre 2023
10/10 Excellent
Ankit
Voyage en famille
21 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ankit
Séjour de 1 nuit en septembre 2023
Réponse de General Manager(Neemrana Hotels) le 29 déc. 2023
Dear guest,Thank you for choosing Tower House, Cochin, and for taking the time to leave such a wonderful 5 out of 5 rating and positive feedback. We are delighted to hear that you enjoyed your stay with us.It's truly heartening to know that our property met your expectations. Our team strives to provide a unique and memorable experience, and it's rewarding to see that reflected in your feedback.Your kind words motivate us to continue delivering exceptional service. We look forward to the pleasure of welcoming you back to Tower House for another great experience.Warm regards,Team Neemrana
10/10 Excellent
Jodi
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jodi
Séjour de 2 nuits en août 2023
Réponse de General Manager(Neemrana Hotels) le 29 déc. 2023
Dear guest,Thank you so much for taking the time to share your perfect 5 out of 5 rating for your recent stay at The Tower House, Cochin! We are thrilled to learn that your experience met or exceeded your expectations.Providing exceptional service and a memorable stay is our top priority, and we are delighted to hear that we succeeded in creating a positive experience for you.Your feedback is truly appreciated, and it inspires our team to continue delivering the highest standards of hospitality. We hope to have the pleasure of welcoming you back to Tower House for another outstanding stay.Warm regards,Team Neemrana
10/10 Excellent
Helen, Australia
3 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helen
Séjour de 3 nuits en février 2020
10/10 Excellent
Voyageur vérifié
30 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
10/10 Excellent
Voyageur vérifié
Voyage en groupe
23 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely overall
Voyageur vérifié
Séjour de 2 nuits en octobre 2019