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Avis sur Protea Hotel by Marriott Knysna Quays

3.5 out of 5
Protea Hotel by Marriott Knysna Quays
Waterfront Drive, Knysna, Western Cape

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 120 avis sur 284." "
Note des voyageurs de 8 (Bien), d’après 115 avis sur 284." "
Note des voyageurs de 6 (Satisfaisant), d’après 34 avis sur 284." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 284." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 284." "

8,8/10

Propreté

8,4/10

Personnel et service

9,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

celine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Paul Fielder le 11 avr. 2023
Dear Celine, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La proximité de tout. La piscine et le déjeuner inclus.
Séjour de 1 nuit en décembre 2018
Réponse de General Manager le 31 déc. 2018
Dear Anonymous, Thank you for taking the time to rate us after your recent stay at Protea Hotel by Marriott Knysna Quays. We appreciate you taking the time and hope to welcome you back again soon. Kind Regards Paul Fielder General Manager

4/10 Médiocre

Nicolas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour décevant
La chambre était petite et mal isolée avec une porte d’entrée ingrouilable et lourde de plus le stationnement dans l’hôtel impossible Les restaurants conseillés par l’hôtel mauvais choix
Réponse de Paul Fielder - General Manager le 8 mai 2018
Dear Nicolas, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the poor level of service you experienced during your stay in future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Knysna. Sincerely, Paul Fielder General Manager

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé au port
Personnel accueillant, enregistrement rapide. Chambre avec 2 lits double donnant sur le port. La piscine est chauffée. Le petit déjeuner copieux avec les œufs servis comme on le désire. Séjour agréable et on y retourne sans hésiter.
Séjour de 1 nuit en janvier 2018
Réponse de Paul Fielder - General Manager le 23 janv. 2018
Dear Jean, We are delighted to have been your chosen hotel during your recent stay in Knysna. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel Knysna Quays and we hope you choose to create more memories with us whenever your travels bring you back to Knysna. Sincerely, Paul Fielder General Manager

10/10 Excellent

michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une mésaventure résolue avec succès
L'hôtel initialement réservé n'existait plus. Nous avons appelé vos services qui ont tout fait pour nous loger ailleurs (surclassement car les touristes étaient nombreux à Knysna). La chambre était très agreable, de même que l'emplacement. Nous sommes très satisfaits de vos services.
Séjour de 2 nuits en octobre 2017
Dear Michele Thank you for your words of appreciation. We are delighted to receive your compliments and we are glad we were able to assist you during your almost-misadventure. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to hearing from you again! Best Regards, Paul Fielder General Manager

8/10 Bien

Pierrette

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bel hôtel, bien situé
Bel accueil et beau décor! Cet hôtel est très bien situé, près de tous les services. Les chambres sont très propres. Avons beaucoup aimé notre court séjour!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne situation, mais un hôtel très impersonnel.

8/10 Bien

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Guy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
localisation intéressante mais tarif trop élevé
noua avons été décus de facon générale

6/10 Satisfaisant

Oliver

Voyage en famille
Les points forts : Personnel et service
Aus den 70ern, Zimmer gut, Pool gut, Frühstück gut, Ambiente 80er
Séjour de 2 nuits en mars 2024

10/10 Excellent

Louise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just love Knysna
Séjour de 2 nuits en mars 2024

10/10 Excellent

David, Canterbury

Séjour de 1 nuit en février 2024

8/10 Bien

Alice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, very convenient
Séjour de 1 nuit en février 2024

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 30 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

6/10 Satisfaisant

Pia

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Ok
Bra läge, frukost o pool. Service inte bra. Inga handdukar på rummet, fick ringa receptionen flera ggr för att åtgärda.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Pia, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

salma

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
No dining options or room service
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Salma, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Rainer

Séjour de 6 nuits en décembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Rainer, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Rene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Rene, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Luana

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Luana, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Louise, Warrington

Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 30 janv. 2024
Dear Louise, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Reiner

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gut gelegenes Hotel alles schnell und gut erreichbar.
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 30 janv. 2024
Dear Reiner, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Alida, Lakewood Ranch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent breakfast and very good location
Séjour de 3 nuits en octobre 2023
Réponse de General Manager le 30 janv. 2024
Dear Alida, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Laura, Salassa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ottima location nel centro di Knysna consigliatissimo
Séjour de 3 nuits en août 2023
Réponse de General Manager le 30 janv. 2024
Dear Laura, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

JC

Séjour de 1 nuit en août 2023
Réponse de General Manager le 30 janv. 2024
Dear JC, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Aidriaan, warwick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed communicating with the staff. The front desk manager Lee was very friendly and accommodating. Overall stay was awesome
Séjour de 10 nuits en juillet 2023
Réponse de General Manager le 15 août 2023
Dear Aidriaan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Crispin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de GM le 12 mai 2023
Dear Crispin, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Mariana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de GM le 19 avr. 2023
Dear Mariana, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Ryan

Séjour de 1 nuit en avril 2023
Réponse de Paul Fielder le 11 avr. 2023
Dear Ryan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

4/10 Médiocre

Maureen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Reception and info not good
Felt the staff were not well trained and very disinterested. No one told us when we arrived our rate included breakfast so missed it the first day. Also the tap water was very brown, again not explained on arrival, on asking just told OK to drink! Frankly I didnt want to shower in it ! Everyone we asked in town said not to drink the water. The manager did take the time to come and apologise which was appreciated.
Séjour de 2 nuits en février 2023
Réponse de Paul Fielder le 11 avr. 2023
Dear Maureen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

6/10 Satisfaisant

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
A Disappointment
We have stayed at Marriott Quays on a previous occasion so booked again for our visit to Knysna. Unfortunately our room was a disappointment. There is a light at head height fastened to the wall at the side of the bed. This hit your head turning from he fridge and if moved, getting out of bed. We eventually found the switch for this along the floor! There was only one bedside table and this was a double bed so couldn’t be used by both. Have you tried to be comfortable with your glasses, book,glass of water and your early morning pill at the other side of the room? I requested a bedside table to be told all the rooms only had one so none were forth coming. We were there three nights and for the first two showers taken between 5&6 pm the water was COLD, we thought people had used all there was but reported this and there was warm water on our last night. The one excellent thing was the breakfast - a lovely selection and freshly cooked egg dishes and the waiting staff were cheerful and friendly. There is a charge for overnight parking. Not much but it gave you the feeling that they were grasping for every penny. We won’t be back in a rush. There are so many places offering accommodation in Knysna!
Séjour de 3 nuits en février 2023
Réponse de Paul Fielder le 11 avr. 2023
Dear John, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Donald

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very convenient and pleasant hotel in which to stay. Well worth paying the extra for a room with a lagoon view. Breakfast was excellent.
Séjour de 6 nuits en février 2023
Réponse de GM le 9 févr. 2023
Dear Donald, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Muhammed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2022
Réponse de GM le 2 févr. 2023
Dear Muhammed, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Petra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tolle Lage, etwas hellhörig.
Séjour de 1 nuit en décembre 2022
Réponse de GM le 2 févr. 2023
Dear Petra, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Wing Lok

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Excellent harbour view. Super convenient for seafood and shopping. Breakfast is fantastic but it’s a bit awkward for no free parking
Réponse de GM le 2 févr. 2023
Dear Wing Lok On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room 211
Its always great! Staff excellent. Only complaint is the bed which needs to be replaced. Awoke with both our bodies sore. Thx
Séjour de 2 nuits en décembre 2022
Réponse de GM le 2 févr. 2023
Dear Ryan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grymt hotell
Otroligt fint hotel bästa läget,en underbar pool rent och snyggt.
Séjour de 5 nuits en novembre 2022
Réponse de Paul le 1 déc. 2022
Dear Grymt, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know that you have enjoyed your stay with us. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2022
Réponse de Erene Zietsman le 4 juil. 2022
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know you had a marvelous stay and enjoyed our breakfast. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Darla

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was very clean and in an excellent location. The staff were extremely accommodating and welcoming. The breakfast included with our stay was very good. We would highly recommend this hotel.
Séjour de 1 nuit en avril 2022
Réponse de General Manager le 30 janv. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. We are happy to know you had a marvelous stay and enjoyed our breakfast. Your feedback has been shared with the entire team. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

JB

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everyrhing was nice and acceptable. Website misleading, showing lagoon view photos of standard rooms, yet they all face inland.. on bus depot which is rather noisy. Only rooms with 2x double beds, i.e. more than 2 persons available at increased cost..2+ persons!
Séjour de 1 nuit en février 2022
Réponse de Erene Zietsman le 7 mars 2022
Dear JB, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great to return to the Knysna Quays hotel . Great room ,lovely view and nice breakfast . The swimming pool is a real plus . Another enjoyable stay .
Séjour de 3 nuits en février 2022
Réponse de Erene Zietsman le 7 mars 2022
Dear Heather, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

SONIA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay at protea knysna quays
Absolutely amazing. Loved the comfy king size bed. Absolutely spotlessly clean
Séjour de 3 nuits en février 2022
Réponse de Erene Zietsman le 21 févr. 2022
Dear Sonia, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Marisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel
Nice hotel well situated at the Waterfront. Plenty of restaurants and activities near by. Breakfast was nice and included. Staff were very nice and helpful. Parking was on site and costs 30 Rand/night. Next door parking is free but no security.
Séjour de 1 nuit en février 2022
Réponse de Erene Zietsman le 21 févr. 2022
Dear Marisa, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

roberto

Séjour de 2 nuits en février 2022

10/10 Excellent

Laurianne

Séjour de 3 nuits en janvier 2022
Réponse de Erene Zietsman le 21 févr. 2022
Dear Laurianne, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

10/10 Excellent

Mohammed

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Erene Zietsman le 21 févr. 2022
Dear Mohammed, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Staff were courteous however not professional or lacking management - many small errors kept on happening which made the overall stay not so nice. Examples are: breakfast was chaotic, waiting 30 minutes for coffee, getting the wrong coffee only for waitress to try to convince to take as new coffees would take time..; WiFi not working; room was not filled with soap, tea etc; many more scenarios like that. Definitely not a Marriott as stated in the name.
Séjour de 4 nuits en décembre 2021
Réponse de Erene Zietsman le 21 févr. 2022
Dear Anoymous, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Erene Zietsman le 21 févr. 2022
Dear Ian, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Peter R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The stay was very good. The bar was lacking some items for the ladies (Amarula, Gonger beer). otherwise no complaints.
Séjour de 5 nuits en décembre 2021
Réponse de Erene Zietsman le 21 févr. 2022
Dear Peter R, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Paul Fielder General Manager

8/10 Bien

Birte

Séjour de 1 nuit en décembre 2021

8/10 Bien

Bennie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Paul Fielder le 28 déc. 2021
Dear Bennie, Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays We sincerely appreciate your feedback and please be assure that I will share your feedback with the rest of my team. We hope to welcome you back again to the hotel in the near future. We wish you and your family a safe and happy Festive Season. Sincerely Paul Fielder General Manager