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Avis sur Extended Stay America Suites Knoxville West Hills

2.5 out of 5
Extended Stay America Suites Knoxville West Hills
1700 Winston Rd, Knoxville, TN

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 168 avis sur 456." "
Note des voyageurs de 8 (Bien), d’après 111 avis sur 456." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 456." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 456." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 456." "

7,6/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Alain, France

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Motel calme mais acceuil desagreable
Studio tres tres bien, grand, tres fonctionnel, tres prope, cuisine parfaite. C'est vraiment dommage que l'acceuil soit si desagreable, pas un sourire, on l'impression de les deranger... Pour la cuisine il faut demander les ustensibles a l'acceuil.

8/10 Bien

Rex

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Kenwyn

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Brian

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Melanie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.
Réponse de Hotel Management le 18 janv. 2024
Dear Melanie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

6/10 Satisfaisant

Mariella

Séjour de 5 nuits en décembre 2023

10/10 Excellent

Qin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Cory

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great staff
Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 14 nov. 2023
Dear Cory, Thank you for taking the time to share your experience. We appreciate your positive comments on our friendly and helpful staff at Extended Stay America. Your feedback on the facility and location is valuable. We strive for continuous improvement and hope to welcome you back for an even better experience in the future. Thank you for choosing us!Sincerely,Hotel Management

6/10 Satisfaisant

Benedicta

Voyage en couple
Les points forts : Propreté
This hotel was close to lots of shops however I won't book this one again. I asked the front desk at the time of check in if I could get another pillow delivered to my room. The answer I got was no because they only had enough pillows for the rooms they have and no extras. Second the shower floor was very noisy anywhere you stepped. You could hear any walking or talking on the floors in the room.
Réponse de Hotel Management le 14 nov. 2023
Dear Benedicta, Thank you for taking the time to share your experience. We appreciate your feedback on the proximity to shops. We apologize for any inconvenience regarding the pillow request and the noise from the shower floor. Your comments will be shared with our team for improvements. We value your insights and hope to have the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management

4/10 Médiocre

joseph, New York

Les points faibles : Personnel et service
Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she take ownership and say “ I am sorry I needed to step away and I should have put the sign up”. How can I help you. She then had to redo the registration 3 times for the second room because apparently an email was required but my dad didn’t have one. Conclusion. Rude, passive-aggressive, untrained and unable to take responsibility/accountability
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 4 nov. 2023
Dear joseph, Thank you for your honest review. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Also, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns, especially during check-in. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Steven, Hixson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice!
Séjour de 1 nuit en septembre 2023

8/10 Bien

Lindsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Lori

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible smell in hallway and rooms. Smelled like cat urine
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 25 sept. 2023
Dear Lori, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excellent

Katrina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay!
Absolutely wonderful. Very clean, Staff Awesome! Great location with plenty of restaurants and the mall nearby. Highly recommend staying here. I would definitely go back to stay there. Wonderful all around.
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 23 sept. 2023
Dear Katrina, We appreciate your feedback regarding Extended Stay America. It's valuable for future guests to know about the breakfast options and the need to request kitchen supplies upon check-in. We always aim to enhance the guest experience, and your comments help us. If you have any further suggestions or requests, please feel free to share them with our team. We hope to host you again and provide an even more enjoyable stay.SincerelyHotel Management

4/10 Médiocre

Yong Sok

Séjour de 1 nuit en août 2023

10/10 Excellent

Virnalisse, Wesley Chapel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Kendra

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Mia

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Sabrina

Voyage en couple
Great place
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Avoid it you can.
This place is more like a motel. Came in and there is no lobby. Initial room had a STRONG smell of fish. Toilet also looked like someone had used it to go #2 and had not flushed well. Got moved to another room, kids screaming outside of it after 11pm. Stained carpet through room. Walls paper thin. Breakfast incredible disappointing- just packaged muffins, and a granola bar.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 3 juil. 2023
Dear Guest, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations in various aspects of your stay, especially regarding the issues with the cleanliness of your room. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We also apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

6/10 Satisfaisant

Ron

Les points forts : Personnel et service
Séjour de 2 nuits en juin 2023

8/10 Bien

Jill

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Give Larry a raise!
First let me say Larry is a delight!!!! Room was comfortable. A little outdated but fine for what I needed.
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 13 avr. 2023
Dear Jill, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. It was a pleasure to know your stay was great and that one individual like Larry could make an impact to make your stay a more rewarding experience for you. We will share your praises about him. We also appreciate you mentioning the need to update our hotel. Improving and updating is indeed on the line. Your feedback will be addressed as a reminder of the need to update. We hope to see you again on your next visit.Sincerely, Hotel Management

8/10 Bien

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When we got there they told us they was booked but the manager checked a room that hadn’t been checked I to and let us have it
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 2 mai 2024
Dear Jay, Thank you for sharing your experience at Extended Stay America. We're delighted that our team could accommodate you efficiently and ensure your comfort right from the start. Your feedback is greatly appreciated, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fine
Réponse de Hotel Management le 12 févr. 2023
Dear Cheryl, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was attentive and caring. Went above and beyond to take care of my needs. I would definitely recommend this location!

10/10 Excellent

Katie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Just a little iffy driving up. The entrance is not well marked. No one at the front desk.
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 6 nov. 2022
Dear Katie, thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

2/10 Horrible

Sandra

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here.
Our first room was stinky like 1000 dogs. We then got a bottom floor room. At 2:30 am, someone with super loud music in their car decided to park right outside our window. Lyrics with the F word were in every other screaming word. So when you get a room to rest because you have a long drive ahead, waking up startled at that is not the ideal situation.
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 11 oct. 2022
Dear Sandra, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management

2/10 Horrible

Shelly

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2022

10/10 Excellent

Anthony

Séjour de 1 nuit en juillet 2022

4/10 Médiocre

elizabeth

Voyage en famille
Les points faibles : Équipements
The place is rundown, no elevator, no one even greets you as you come and go from the place, no outside trash can, no trash can in bathroom, no hair dryer, no hangers. Rap music and partying late into the night. Walls are paper thin. When you step into the tub it creaks and groans like it is going to collapse into the floor below.
Séjour de 2 nuits en avril 2022
Réponse de Hotel Management le 13 avr. 2022
Elizabeth, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Average stay
Very average stay.
Séjour de 1 nuit en avril 2022
Réponse de Hotel Management le 11 avr. 2022
Thank you for taking the time to share your experience; we love it that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Sincerely, Hotel Management

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mars 2022
Réponse de Hotel Management le 2 avr. 2022
Daniel, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management

10/10 Excellent

Randal, Hanscom AFB

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2022

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I suppose you get what you pay for. Cheap but gross. Really needs an update, I’d never recommend to anyone unless they were broke af.
Séjour de 6 nuits en janvier 2022
Réponse de Hotel Management le 29 janv. 2022
We appreciate you being our guest and sharing your observations. It is disappointing to know our property did not provide you the value you were hoping for, and we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We understand your frustration and appreciate your patience. It would be our pleasure to welcome you back for the seamless stay you deserve. Sincerely, Hotel Management

10/10 Excellent

SANDRA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022

8/10 Bien

Vamshi Vardhan

Séjour de 2 nuits en janvier 2022

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super clean and friendly
Séjour de 2 nuits en décembre 2021
Réponse de Hotel Management le 19 déc. 2021
Stephen, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you were pleased with our immaculate accommodations and that you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management

8/10 Bien

Denise

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2021

8/10 Bien

James

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
F fun huc
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Boyd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice, room was clean and best value in town on that night.
Séjour de 1 nuit en novembre 2021
Réponse de Hotel Management le 23 nov. 2021
Boyd, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent service, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again!   Sincerely, Hotel Management

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The interior of the rooms are really outdated. The bathtub I actually thought was going to break. All is did was creak and crack while I was taking a shower. It was clean but everything was just kind of dull and worn out. The carpet desperately needs to be replaced. It’s worn and really dirty. It’s located really close to a lot of things though. Lots of shopping. The staff was very friendly but they seemed extremely over worked and overwhelmed but the amount of people staying there. I only saw two people working. Overall I wasn’t really disappointed, and the biggest reason I have pointed out all of these minor things is because they charge Hilton prices for Motel 6 quality. I didn’t really expect it to be overly nice but what they are charging people, they should be reinvesting that to update things around the rooms. Honestly I would pass on this place for the price of there is anything else available, unfortunately there wasn’t in the area due to the Tennessee game.
Séjour de 2 nuits en novembre 2021
Réponse de Hotel Management le 22 nov. 2021
Julie, thank you for staying with us at Extended Stay America and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again!   Sincerely, Hotel Management

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2021

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at the desk couldn’t have been more friendly and helpful. Even assisting me in carrying my luggage to my room!
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Brithany

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Couple time
Loved having a kitchen & they had dishes & pans that you could use. Very home feeling.
Séjour de 1 nuit en avril 2021
Réponse de Hotel Management le 24 avr. 2021
Brithany, thank you for making Extended Stay America your home away from home. We are glad you were pleased with our well-appointed accommodations with a fully equipped kitchen and that we were able to meet your expectations. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Sheila Y.

Les points forts : Propreté
Great location & friendly check-in
It was nice being so close to the mall and Trader Joe’s. The lady at check-in was extra nice and helpful. We were comfortable.
Séjour de 3 nuits en février 2021

6/10 Satisfaisant

dany

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2020
Réponse de Hotel Management le 25 déc. 2020
Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay and rate!
Excellent place to stay for business. Suite was large and very clean!
Séjour de 2 nuits en juillet 2020
Réponse de Hotel Management le 24 juil. 2020
Mark, thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America and liked your refreshing suite. It is our goal to deliver a great value at a fair price and we liked reading that we have accomplished just that. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2020
Réponse de Hotel Management le 23 juil. 2020
Andrew, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2020
Réponse de Hotel Management le 16 avr. 2020
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management