Hall

Avis sur DoubleTree by Hilton Kitchener

4 out of 5
DoubleTree by Hilton Kitchener
30 Fairway Rd S, Kitchener, ON

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 143 avis sur 291." "
Note des voyageurs de 8 (Bien), d’après 90 avis sur 291." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 291." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 291." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 291." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

samuel

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the room was grost and full of moisture. the paint on the wall was falling a part.
Séjour de 3 nuits en février 2024
Réponse de JJ le 11 mars 2024
Dear Samuel,Thank you for taking the time to share your experience with your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback, and we are sorry that we did not exceed your expectations. Your concerns mentioned in the review will be looked into, and we look forward to having you back with us again in the near future. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests so that your next stay will be much better. Kind Regards,Guest Services RepresentativeDoubleTree By Hilton

8/10 Bien

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
near my partner office
Séjour de 2 nuits en octobre 2023
Réponse de Melville le 8 nov. 2023
Dear Julie, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Denis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour.
Séjour de 5 nuits en juillet 2022
Réponse de Guest Services team le 16 juil. 2022
merci d'avoir pris le temps de remplir ce sondage

10/10 Excellent

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre propre avec plancher flottant
Séjour de 1 nuit en octobre 2021
Réponse de Guest Services team le 16 juil. 2022
Merci

6/10 Satisfaisant

shawn

Les points forts : Personnel et service
You can literally hear car noises in the morning
Séjour de 1 nuit en mai 2024
Réponse de Tony L le 8 mai 2024
Dear Shawn,Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback and we are sorry that we did not exceed your expectations.Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

10/10 Excellent

McAllister

The staff were very helpful our coffee machine didn’t work and they brought a flask of coffee to our room. The rooom was comfortable the bed very comfortable, we found it a good experience
Séjour de 1 nuit en mai 2024
Réponse de JJ le 5 mai 2024
Dear McAllister,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. We sincerely appreciate your feedback about our staff and room. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Agent DoubleTree by Hilton Kitchener

10/10 Excellent

Lara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en avril 2024
Réponse de JJ le 29 avr. 2024
Dear Lara, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Representative DoubleTree by Hilton

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Some constriction outside as they are expanding but not a huge deal
Séjour de 2 nuits en avril 2024
Réponse de JJ le 25 avr. 2024
Dear Mike,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Guest Services RepresentativeDoubleTree by Hilton Kitchener

2/10 Horrible

John

Séjour de 1 nuit en avril 2024
Réponse de Chulhyeon Gu le 10 avr. 2024
Hello Mr. John Mcdonald,We're sorry to hear that you weren't satisfied with your experience. If there's anything specific you'd like to address or discuss further, please feel free to reach out to us directly. We value your feedback and are committed to improving our services.Best Regards,

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Guest Services Representative le 5 avr. 2024
Dear Marie, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards,Guest Services Representative

8/10 Bien

Tracy

Great location, quick check in, comfortable beds…super clean
Séjour de 1 nuit en mars 2024
Réponse de Guest Services Representative le 1 avr. 2024
Dear Tracy,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We sincerely appreciate your feedback regarding our cleanliness, check-in and beds. If you have any feedback that we can improve upon, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Guest Services Representative

10/10 Excellent

doris

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JJ le 11 mars 2024
Dear Doris, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. We look forward to welcoming you back in the near future. Kind Regards, Guest Services RepresentativeDoubleTree by Hilton Kitchener

8/10 Bien

Elizabeth

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great the restaurant food was not
Séjour de 3 nuits en février 2024
Réponse de JJ le 3 mars 2024
Dear Elizabeth,Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback, and we are sorry that we did not exceed your expectations in terms of restaurant food. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us, and we hope that you will consider staying with us again in the near future. Kind Regards, JesnaGuest Services Representative

10/10 Excellent

Sean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de JJ le 3 mars 2024
Dear Sean, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Representative

8/10 Bien

Kimberley

Voyage en famille
Staff was amazing. Bed and pillows not so comfortable tho. I expected more in the area of comfort for the price and the name.
Séjour de 1 nuit en février 2024
Réponse de JJ le 19 févr. 2024
Dear Kimberley, Thank you for your recent stay, feedback, and rating. We appreciate you choosing us for your stay. We are sorry that we did not exceed your expectations in terms of beds and pillows. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests so that your next stay will be much better. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

6/10 Satisfaisant

Sara

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We stayed here for a Cheer competition. The rates were double what they normally are $300 a night for a basic room . There was no housekeeping service for our 2 night stay . Wine glasses and beer cans had been left outside the elevator for 2 days with no clean up .
Séjour de 2 nuits en février 2024
Réponse de Tony L le 14 févr. 2024
Dear Sara, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener. We sincerely appreciate your feedback and we are sorry that we did not exceed your expectations. With regard to no housekeeping service during your stay, unfortunately, we don't offer daily housekeeping service at our property for that short of a stay, and we didn't get a notification for a request either. However, we will keep this in mind for your next stay, so we can ensure your room gets housekeeping service daily. We do apologize about the wine glasses and beer cans being left at the elevator. We will bring that to the attention of our housekeeping department, and get that sorted out, so this won't happen during your next visit. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

4/10 Médiocre

Wajdi

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
👎
Séjour de 3 nuits en février 2024
Réponse de JJ le 9 févr. 2024
Dear Wajdi,Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

8/10 Bien

Vanessa

Séjour de 1 nuit en février 2024
Réponse de JJ le 5 févr. 2024
Dear Vanessa, Thank you for your recent stay, feedback, and rating. We appreciate you choosing us for your stay and suggestions. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Jesna JayarajGuest Services Agent DoubleTree by Hilton Kitchener

8/10 Bien

Kathryn

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The parking lot is full of massive potholes. Other than that, the property is lovely. But surely a large and established company like Hilton can afford to repave their parking lots as to a) make their property attractive and b) make is easier and safer for guests and their vehicles. And the insane mark up on the bottled water and the Advil was absolutely shameful.
Séjour de 1 nuit en février 2024
Réponse de JJ le 5 févr. 2024
Dear Kathryn, Thank you for taking the time to share your experience about your recent stay at the DoubleTree by Hilton Kitchener, on the survey that we have sent out. We sincerely appreciate your feedback regarding the potholes on parking lot and the high price on the bottled water and Advil. Our management team is aware about your concerns and will address the same as soon as possible. Your feedback will immensely help us, as we continuously work towards improving the experience for our guests, so that your next stay and other Guests’ stays would be much better. At DoubleTree by Hilton, we promise to do whatever it takes to ensure that you have a wonderful stay with us and we hope that you will consider staying with us again in the near future.Kind Regards,Jesna JayarajGuest Services Agent DoubleTree by Hilton Kitchener

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean with all of the amenities required. Staff was very friendly, courteous and helpful. Would definitely book again with them.
Séjour de 1 nuit en février 2024
Réponse de JJ le 5 févr. 2024
Dear Bruce, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Jesna JGuest Services Agent DoubleTree by Hilton Kitchener

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing room. Confortable and clean. Only down side, very noisy road. I wod definitely stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Tony L le 28 janv. 2024
Dear Diana, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect. Also, we do apologize for your stay not being perfect due to the noisy external environment, your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

8/10 Bien

Mike

Séjour de 2 nuits en janvier 2024
Réponse de Tony L le 24 janv. 2024
Dear Mike, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Carolyne

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms pet friendly
Séjour de 1 nuit en janvier 2024
Réponse de Tony L le 24 janv. 2024
Dear Carolyne, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect, especially the pet-friendly aspect. We are glad to hear that portion made your stay much more enjoyable. Your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

8/10 Bien

Dario

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed here before and had no issues, was quick visit and no surprises
Séjour de 1 nuit en janvier 2024
Réponse de Tony L le 11 janv. 2024
Dear Dario, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Raymond

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean
Séjour de 1 nuit en décembre 2023
Réponse de Tony L le 11 janv. 2024
Dear Raymond,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

8/10 Bien

Kelly

Séjour de 3 nuits en décembre 2023
Réponse de Tony L le 11 janv. 2024
Dear Kelly, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you have any feedback that we can improve upon so we can make your stay better, please feel free to let us know. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Tim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Tony L le 11 janv. 2024
Dear Tim, Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony LGuest Services SupervisorDoubleTree by Hilton Kitchener

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Tony L le 13 janv. 2024
Dear Anonymous, Thank you for your recent stay, feedback and rating. We appreciate you choosing us for your stay and suggestion. If you could reach out to us with any feedback that so we can improve on making your stay better, the next time that you plan to stay with us. We would like to do our best to make your next stay the same or better than the last. We look forward to welcoming you back in the near future. Kind Regards, Tony L Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Tyler

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Tony L le 13 janv. 2024
Dear Tyler,Thank you for your recent stay, feedback and rating. We are glad to know you have enjoyed your stay in every aspect and your feedback will be looked into. We look forward to welcoming you back in the near future. Kind Regards, Tony Ly Guest Services Supervisor DoubleTree by Hilton Kitchener

10/10 Excellent

Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Melville le 8 nov. 2023
Dear Jordan, Thank you for your recent stay and rating which is much appreciated. We look forward to having you back with us again in the near future.

6/10 Satisfaisant

Omer

Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Cindy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was filthy. There was literally no water pressure in the shower. Never again!
Séjour de 1 nuit en octobre 2023
Réponse de Melville le 23 oct. 2023
Hello Cindy, Thank you for your feedback and rating.If you could please update me with more information. None of our hotel rooms had any water pressure issues during the dates you stayed with and therefore if you would provide additional information and details, that would be very helpful. I will be most happy to look into it.

4/10 Médiocre

JingJing

Séjour de 2 nuits en octobre 2023

2/10 Horrible

Sheena

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Melville le 23 oct. 2023
Dear Sheena, Our records indicate that you did not stay with us, therefore we will be reaching out to Expedia to expunge this review. We trust we will have the pleasure to welcome you back in the near future.

8/10 Bien

Darrol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its not the nicest area,...not a good "go for a walk" vibe.
Séjour de 1 nuit en octobre 2023
Réponse de Melville le 23 oct. 2023
Dear Darrol, Thank you for your recent stay, feedback and rating.We look forward to having you back with us again in the near future.

10/10 Excellent

David, Windsor

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Hajar

Séjour de 4 nuits en octobre 2023
Réponse de Melville le 8 nov. 2023
Dear Hajar, Thank you for your recent stay, feedback and rating. We look forward to having you back with us again in the near future.

6/10 Satisfaisant

dave

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Dave, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 Bien

Nedjma, Stittsville

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great stay
Séjour de 2 nuits en octobre 2023
Réponse de Melville le 11 oct. 2023
Dear Nedjma, thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

6/10 Satisfaisant

tanya

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No cookies...
My 18yo daughter was super-excited to stay in a hotel by herself for the first time and as we were reviewing the options, DoubleTree became the clear winner as I promised her she would be given warm chocolate chip cookies on check-in. This didn't happen and she was too shy to ask. A shame as she'll be travelling a fair bit in the coming years and this kid can hold a grudge...
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Tanya, Thank you for your recent stay, feedback and please accept my apologies on the cookies rating and we look forward to having you back with us again in the near future.

6/10 Satisfaisant

Teddy

Voyage en couple
Les points forts : Personnel et service
I thought the house keeping with come and make the beds and change the linens. Since I stayed for two nights.
Séjour de 2 nuits en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Teddy, Thank you for your recent stay, feedback and housekeeping service is provided every other day. We look forward to having you back with us again in the near future.

10/10 Excellent

Maggie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice clean place with friendly staff.:)
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Maggie,Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

8/10 Bien

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Maria, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Jorge

Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Jorge, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Jean-Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 12 sept. 2023
Dear Jean-Philippe, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a little loud at night - construction? But I was so tired I tuned it out. Staff was extremely friendly and helpful! Room was clean and everything I needed was there! I only needed to stay for one night, but would definitely recommend/stay again!
Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Catherine, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

2/10 Horrible

stewart

Séjour de 1 nuit en septembre 2023
Réponse de Melville le 12 sept. 2023
Dear Stewart, thank you for your recent stay and rating. It appears we have failed to live up to your expectations on this occasion. We look forward to having you back at which point, we shall strive to work and ensure you have an enjoyable stay.

10/10 Excellent

Lina

Réponse de Melville le 11 oct. 2023
Dear Lina, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.

10/10 Excellent

Lina

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and quiet. Staff was friendly.
Séjour de 2 nuits en septembre 2023
Réponse de Melville le 12 sept. 2023
Dear Lina, Thank you for your recent, stay and rating. We look forward to having you back with us again in the near future.

8/10 Bien

Manneli

Séjour de 1 nuit en septembre 2023
Réponse de Melville le 11 oct. 2023
Dear Manneli, Thank you for your recent stay, feedback and rating and we look forward to having you back with us again in the near future.