Avis
7,6
Bien
7,8/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
23 mars 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2019
Réponse de Lisa B le 2 avr. 2019
Thanks for your review. I apologize for the cold eggs ,
I assure you this is not does not happen often.
We hope to see you again in the future and I promise you a much better breakfast.
8/10 Bien
Pierre
10 févr. 2017
Les points forts : Personnel et service
Emplacement adéquat
Pierre
Réponse de Lisa Barnett le 10 avr. 2017
Thank you for your kind review. It's always a pleasure to hear back from our guest . We look forward to seeing you again in the future.
Have a wonderful day!!
Sincerely,
Lisa Barnett
Manager
10/10 Excellent
Tera R
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tera R
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Angie, Pflugerville
6 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Angie
Séjour de 1 nuit en mai 2024
Réponse de EE le 8 mai 2024
I apologize for failing to meet your expectations, I will address the issues with my staff regarding breakfast quantity. I hope you will give us another try on your next trip.
4/10 Médiocre
Brian
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mars 2024
Réponse de ee le 18 avr. 2024
I apologize for failing to exceed your expectations, your comments and all issues are being addressed. We hope you will give us another try on your next travel and we can redeem your approval.
8/10 Bien
David
28 mars 2024
David
Séjour de 1 nuit en mars 2024
Réponse de EE le 28 mars 2024
Thank you for taking the time to let us know how we are doing. We look forward to seeing you again on your next visit.
8/10 Bien
Cheryl
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 1 nuit en mars 2024
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 30 mars 2024
Dear Cheryl,Thank you very much for sharing your wonderful review of our Comfort Inn Kingsport. Service can make all the difference in making a stay memorable and special and our team makes every effort to ensure that all our guests feel warmly welcomed during their visit. We are overjoyed that you delighted in your stay. We would be honored to serve you on your next trip to Kingsport!Regards,Elisha E., Front Desk Manager
8/10 Bien
Drew
Voyage en famille, Voyage d’affaires
23 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Drew
Séjour de 1 nuit en mars 2024
Réponse de EE le 28 mars 2024
Thank you for letting us know how your stay with us was. I will pass your comments along to the staff. We look forward to seeing you again.
10/10 Excellent
Karen
15 mars 2024
Karen
Séjour de 1 nuit en mars 2024
Réponse de ee le 18 avr. 2024
Thank you for taking the time to let us know how we did during your stay I will pass your comments to the staff and let them know how they are doing.
8/10 Bien
Valerie
4 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Valerie
Séjour de 1 nuit en mars 2024
Réponse de Elisha E., Front Desk Manager le 4 mars 2024
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Elisha E., Front Desk Manager
8/10 Bien
Vickie
Voyage en famille, Voyage d’affaires
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vickie
Séjour de 1 nuit en février 2024
Réponse de Elisha E., Front Desk Manager le 21 févr. 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Elisha E., Front Desk Manager
8/10 Bien
gregg, decatur
20 févr. 2024
gregg
Séjour de 1 nuit en février 2024
Réponse de EE le 28 mars 2024
Thank you for letting us know how we did. We look forward to your next visit.
10/10 Excellent
Art
Voyage en famille
18 janv. 2024
Les points forts : Équipements
Art
Réponse de Elisha E., Front Desk Manager le 23 janv. 2024
Thank you for taking the time to leave a terrific rating. I am so glad that you enjoyed a wonderful stay with us. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your stay and found everything to be so comfortable. We all look forward to welcoming you back to the hotel on your next visit.Regards, Elisha E., Front Desk Manager
6/10 Satisfaisant
Jacob
16 janv. 2024
Jacob
Séjour de 1 nuit en janvier 2024
Réponse de Elisha E., Front Desk Manager le 8 févr. 2024
Thank you for your feedback following your stay with us. Your rating is instrumental in aiding us to enhance our services. It appears there were some missteps, and for that, we sincerely apologize. Our aim is to provide a welcoming, restful, and personalized guest experience. Rest assured, your feedback is critical and will be used to ensure our services always exceed expectations. We're glad that you enjoyed the rest of your stay, and we thank you for choosing our property. We hope for a future opportunity to fully demonstrate the true value and excellence of our services.Regards, Elisha E., Front Desk Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
15 janv. 2024
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 16 janv. 2024
We're glad you've made us your home away from home while visiting Kingsport. As you discovered, our entire Comfort Inn Kingsport team takes great pride in ensuring each guest is enjoying a lovely experience. From our Housekeeping colleagues to our front desk team, everyone is fully invested. We thank you for sharing accolades of the cleanliness of our rooms and facilities, and we look forward to you visiting again.Kind regards,Elisha E.,Front Desk Manager
4/10 Médiocre
Shoshana
Voyage en famille avec de jeunes enfants
12 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Shoshana
Séjour de 1 nuit en janvier 2024
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 16 janv. 2024
Dear Shoshana,We are sorry to hear that you were not completely satisfied with your recent stay with us and do apologize if we came short of meeting your expectations on this particular occasion. Our staff members are always there to listen to any concerns you may have with your room, and I hoped you were able to inform them of any blemishes you noticed while here so that we could have addressed them. Please understand I would be honored if we were given another opportunity to showcase the incredible property for which we are known.Kindest regards,Elisha E.,Front Desk Manager
8/10 Bien
Mona
Voyage en couple
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mona
Séjour de 1 nuit en janvier 2024
Réponse de Elisha E., Front Desk Manager le 8 janv. 2024
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Elisha E., Front Desk Manager
8/10 Bien
Zachary
Voyage en famille
30 déc. 2023
Les points forts : Propreté
Zachary
Séjour de 4 nuits en décembre 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 31 déc. 2023
Dear Zachary,Thank you for taking a moment to share a rating of your experience. Ensuring our guests receive friendly and efficient service is of the utmost importance to us at Comfort Inn South Kingsport. This is what we call "hospitality from the heart" and service that is genuine and flawless! We will share your thoughtful rating with everyone, I am sure they will be delighted to see their efforts praised. Perhaps you did not see all that Kingsport has to offer and so we can look forward to hosting you again in the near future.Warm regards,Elisha E., Front Desk Manager
2/10 Horrible
Nabin
30 déc. 2023
Nabin
Séjour de 1 nuit en décembre 2023
Réponse de Elisha E., Front Desk Manager le 2 janv. 2024
I regret to learn that your stay with us was not the flawless experience we promised. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. We strive for perfection, and our hotel management will carefully evaluate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Emily, FLETCHER
Voyage en famille
27 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Emily
Séjour de 2 nuits en décembre 2023
Réponse de Elisha E., Front Desk Manager le 28 déc. 2023
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon!Regards, Elisha E., Front Desk Manager
10/10 Excellent
Leigh Anne
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dec 2023
Leigh Anne
Séjour de 1 nuit en décembre 2023
Réponse de Elisha E., Front Desk Manager le 26 déc. 2023
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Elisha E., Front Desk Manager
10/10 Excellent
Carrie
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carrie
Réponse de Elisha E., Front Desk Manager le 8 févr. 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Elisha E., Front Desk Manager
8/10 Bien
Robert
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We would stay here again, good deal
Robert
Séjour de 1 nuit en décembre 2023
Réponse de EE le 23 déc. 2023
I apologize for the inconveince of not having coffee available. Unfournately our machine died. Our new coffee maker machine is scheduled to be here any day. I hope you will stay with us again and we'll be sure to have that coffee maker fixed. I will pass along your comments to the housekeeping staff.
4/10 Médiocre
Ronald
Voyage d’affaires
21 déc. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ronald
Séjour de 2 nuits en décembre 2023
Réponse de Elisha E., Front Desk Manager le 21 déc. 2023
I'm so sorry to learn that your stay with us was not the best it could have been. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Elisha E., Front Desk Manager
4/10 Médiocre
Rajesh
Voyage d’affaires
20 déc. 2023
Rajesh
Séjour de 4 nuits en décembre 2023
Réponse de Elisha E., Front Desk Manager le 21 déc. 2023
I am saddened to learn that your experience with us was not the memorable one we intended. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is committed to excellence, and they will review your stay with great attention to detail. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Elisha E., Front Desk Manager
8/10 Bien
Nikki
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nikki
Séjour de 1 nuit en décembre 2023
Réponse de Elisha E., Front Desk Manager le 10 déc. 2023
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Elisha E., Front Desk Manager
10/10 Excellent
James
Voyage en famille avec de jeunes enfants, Voyage d’affaires
3 déc. 2023
James
Séjour de 1 nuit en décembre 2023
Réponse de Elisha E., Front Desk Manager le 10 déc. 2023
We appreciate your excellent rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Alisa
Voyage en famille
27 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alisa
Séjour de 2 nuits en novembre 2023
Réponse de EE le 28 nov. 2023
Thank you for letting us know how we did during your stay. I will pass your review along to the staff and we look forward to seeing you again. Happy Holidays
10/10 Excellent
Robert
19 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Robert
Séjour de 2 nuits en novembre 2023
Réponse de Elisha E., Front Desk Manager le 20 nov. 2023
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Elisha E., Front Desk Manager
8/10 Bien
William
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en novembre 2023
Réponse de Elisha E., Front Desk Manager le 12 nov. 2023
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Bobbie J
Voyage en famille, Voyage d’affaires
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobbie J
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services, Comfort Inn South Kingsport le 11 nov. 2023
Hello Bobbie J,Thank you so much for sharing your incredible words with us regarding your recent stay at our Comfort Inn South Kingsport. We are thrilled to know that you enjoyed the extra, thoughtful details we include in each stay and that you were pleased with our comfortable guest rooms, the excellent service of our colleagues, and so much more while here. We’d love to continue serving you on your future travels to Kingsport and look forward to welcoming you back soon.Warmest regards,Guest Services Team
6/10 Satisfaisant
Michael
Voyage d’affaires, Voyage en couple
8 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en novembre 2023
Réponse de Guest Service, Comfort Inn South Kingsport le 11 nov. 2023
Hello Michael,Here, at Comfort Inn South Kingsport, we truly work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. I am sorry we missed the mark on the level of service you received. I have shared your comments with my team, so that your comments may be addressed and actioned.Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.Kind regards,Guest Services Team
8/10 Bien
Richard
2 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en octobre 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 4 nov. 2023
Hello Richard,We are truly honored that you had such a great experience at our Comfort Inn South Kingsport. It means a lot!The kind ratings of your stay, our facilities, and our service have left us all humbled and we would like to personally thank you for your acknowledgment. We do hope we will have the pleasure of welcoming you back very soon.Warm regards,Elisha E., Front Desk Manager
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AVOID
Voyageur vérifié
Séjour de 2 nuits en octobre 2023
Réponse de Elisha E., Front Desk Manager le 17 oct. 2023
I am disappointed to learn that your experience with us was not what we had hoped for you. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Elisha E., Front Desk Manager
2/10 Horrible
Donald
Voyage en famille
1 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donald
Séjour de 2 nuits en septembre 2023
Réponse de Elisha E., Front Desk Manager le 17 oct. 2023
It's unacceptable that your experience with us was not the exceptional stay we aim to provide. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Katherine
Voyage en groupe
30 sept. 2023
Les points forts : Équipements
Katherine
Séjour de 2 nuits en septembre 2023
Réponse de Elisha E., Front Desk Manager le 17 oct. 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Elisha E., Front Desk Manager
6/10 Satisfaisant
Karen
24 sept. 2023
Karen
Séjour de 2 nuits en septembre 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 26 sept. 2023
Dear Karen,Thank you for taking the time to share your appreciation with me and I am delighted to learn that every aspect of your stay was superb! I certainly could not ask for a better endorsement and I sincerely hope that you will allow us another opportunity of playing host to you again in the coming months ahead.All the best.Elisha E., Front Desk Manager
6/10 Satisfaisant
Trevor
22 sept. 2023
Trevor
Séjour de 2 nuits en septembre 2023
Réponse de Elisha E., Front Desk Manager le 17 oct. 2023
Thank you for taking the time to provide feedback following your stay with us. Your rating is important to us, and it will further assist us in raising our high levels of service. While we do our best to always deliver a great experience, it appears experienced some missteps that caused you some frustration. It is our goal to ensure that we deliver an inviting, comfortable, and personalized experience. Please be assured that your feedback is important to us and will be used to ensure we are always refining and expanding the service we deliver to our valued guests. However, it sounds like the rest of your stay was enjoyable! I am so glad you chose us for your stay. I hope you can give us another chance in the future to show you how wonderful our property really is.Regards, Elisha E., Front Desk Manager
2/10 Horrible
Donte
15 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Donte
Séjour de 1 nuit en septembre 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 21 sept. 2023
Hello Donte,We take great pride in providing outstanding and exquisite service in every category, and we truly regret this was not your experience. Please be assured your review will be shared with our entire team and we will discuss where we fell short and how we will do better in the future. Thank you so much for rating your experience.Regards,Elisha E., Front Desk Manager
6/10 Satisfaisant
Jennifer, Barstow
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Jennifer
Séjour de 1 nuit en septembre 2023
Réponse de Elisha E., Front Desk Manager le 13 sept. 2023
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon! Regards, Elisha E., Front Desk Manager
10/10 Excellent
Charlotte
Voyage en famille
4 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charlotte
Séjour de 1 nuit en septembre 2023
Réponse de Elisha E., Front Desk Manager le 13 sept. 2023
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Elisha E., Front Desk Manager
6/10 Satisfaisant
Sherry
28 août 2023
Les points forts : Propreté
Sherry
Séjour de 1 nuit en août 2023
Réponse de Elisha E., Front Desk Manager le 30 août 2023
We are grateful for your feedback regarding your stay with us. Your rating is crucial for us in maintaining and improving our quality of service. We regret if there were any shortcomings during your stay. Our goal is to offer a warm, relaxed, and personalized stay to all our guests. Your feedback is critical and will be used to implement improvements in our service. Nonetheless, we're happy that you enjoyed the rest of your stay. We appreciate your trust in choosing our property and look forward to a future opportunity to truly demonstrate the caliber of our services.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Dale
27 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dale
Séjour de 2 nuits en août 2023
Réponse de Elisha E., Front Desk Manager le 30 août 2023
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Elisha E., Front Desk Manager
10/10 Excellent
JOLANTA
23 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JOLANTA
Séjour de 1 nuit en août 2023
Réponse de Elisha E., Front Desk Manager le 26 août 2023
Thank you for taking the time to share your review with us. I am so pleased to read that you were treated exceptionally here during your stay. We pride ourselves on delivering a memorable experience to our guests, and I am delighted you enjoyed our central location and were looked after by my exceptional colleagues! We will certainly share your review with all team members and thank them on your behalf for delivering a great experience. We all look forward to welcoming you back again very soon to enjoy another wonderful stay at our property. Regards, Elisha E., Front Desk Manager
4/10 Médiocre
David
Voyage en famille
10 août 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Biden for convenience
David
Séjour de 1 nuit en août 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 15 août 2023
Dear David,It was a pleasure to welcome you to our Comfort Inn South Kingsport and we thank you for taking the time to share your review. We apologize for any inconvenience of being assigned a guest room that was not ideally maintained. Our Housekeeping colleagues are normally quite judicious and so it is disheartening that your experience left so much to be desired. I wish you would have requested another room – my management team is diligent about providing quick resolutions if they are notified. Your feedback has been noted and we thank you for choosing us. We look forward to welcoming you again, hopefully, one day soon, to restore your faith in us.Regards,Elisha E., Front Desk Manager
10/10 Excellent
Kim
28 juil. 2023
Kim
Séjour de 1 nuit en juillet 2023
Réponse de Elisha E., Front Desk Manager le 26 août 2023
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again. Regards, Elisha E., Front Desk Manager
8/10 Bien
Sarah
20 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sarah
Séjour de 1 nuit en juillet 2023
Réponse de Elisha E., Front Desk Mgr, Comfort Inn S Kingsport le 31 juil. 2023
Hi Sarah,Thank you for choosing our Comfort Inn South Kingsport!Our goal is to leave you with a feeling of total satisfaction, and honest feedback like this helps us to improve and move closer to meeting this goal. We always encourage guests to speak with a Front Desk Member if they need assistance with anything unsatisfactory with their room. They’re always there to help with those situations. Regardless, I am certain all our team members worked diligently to make a positive impression on you during your visit. As our hotel is an ideal stop for business as well as vacations, we hope to have future opportunities to impress you.Regards,Elisha E.Front Desk Manager
8/10 Bien
Robert
Voyage en famille
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kingston
Robert
Séjour de 1 nuit en juillet 2023
Réponse de Elisha E., Front Desk Manager le 13 juil. 2023
Thank you for sharing your kind review. We are delighted to hear that you had such a magnificent stay and we appreciate your ratings on our service and guestrooms. I believe there is no better place in our great city to put your feet up than at our hotel. Our vision is to create memorable hotel experiences for our guests and it is evident we accomplished that with you. So, thank you again! Regards, Elisha E., Front Desk Manager
2/10 Horrible
Aymbir
Voyage d’affaires
27 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aymbir
Séjour de 1 nuit en juin 2023
Réponse de Elisha E., Front Desk Manager le 28 juin 2023
Dear Aymbir,I regret to hear that your stay with us was not the flawless experience we promised. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Elisha E., Front Desk Manager
10/10 Excellent
Thomas
Voyage en famille avec de jeunes enfants
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en juin 2023
Réponse de Elisha E., Front Desk Manager le 13 juin 2023
Thank you Thomas for your fabulous evaluation of your recent stay with us. Your satisfaction with the quality of your lodgings and the superior service from our staff is a source of joy for me. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will acknowledge the efforts of all team members who were critical in ensuring a seamless experience for you. Your return is something we look forward to on many future visits.Regards, Elisha E., Front Desk Manager