5 piscines extérieures, tentes de plage, parasols de plage
Vérifier la disponibilité

Avis sur Andaz Maui at Wailea Resort - a concept by Hyatt

4.5 out of 5
Andaz Maui at Wailea Resort - a concept by Hyatt
3550 Wailea Alanui Dr, Kihei, HI

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 712 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 193 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1001." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien... mais trop cher
L'établissement est récent et design. Les piscines sont magnifiques, la plage très belle. Les services sont OK. La chambre est jolie mais pas très grande. Par ailleurs elle n'est pas très pratique : on accède aux toilettes et au placard par... la salle de bains ! Il n'y a quasiment pas de rangement. Enfin, tout est hors de prix. Il faut commencer par payer 70 dollars par jour pour le parking avec voiturier (obligatoire) et les "resort fees" (qui n'incluent pas grand chose à part le wifi). Les restaurants sont chers. Les boutiques aussi (compter 15 $ par personne pour un petit dej à emporter dans sa chambre). A ces prix ont aimerait que tout le reste soit irréprochable, ce qui n'est pas le cas.

10/10 Excellent

Karly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved our stay at the Andaz!!! One thing we did not enjoy was that it was $50/day for parking which we were not expecting. Breakfast was also $50/day (per person) along with a $50/day resort fee. Seemed like there wasn't much included in the price of the hotel. Overall, a stunning hotel and great service but we will these prices were a little more clear when booking.
Séjour de 4 nuits en mai 2024

8/10 Bien

Jared Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice. Not really a place for children though they are allowed. Short walk to the pools and beach. Did not like having a $900 hold placed on my card. Caused my bank to lock me out of my debit card.
Séjour de 6 nuits en avril 2024

8/10 Bien

Michael Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024

4/10 Médiocre

hema

Séjour de 4 nuits en avril 2024

10/10 Excellent

Guy, Palo Alto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024

10/10 Excellent

Bennett

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very family friendly! We loved being able to walk to beach and explore or hang out by one many different pools. Service was overall pretty great with exception of one breakfast server. Didn’t distract from a fabulous time on the property! P.S. We loved the Ohana Lounge for our last day. After we checked out we could hang out by the pool and had a place to shower before driving to airport for a red-eye flight.
Séjour de 7 nuits en mars 2024

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the hotel for the beach and staff.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Anaid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

marly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great contemporary property. Pools have great views of the ocean.
Séjour de 2 nuits en février 2024

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort
Séjour de 3 nuits en février 2024

10/10 Excellent

Cary

Séjour de 4 nuits en février 2024

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room and property was great. Staff fiendly except for concierge, who did not explain about included activities.
Séjour de 6 nuits en janvier 2024

8/10 Bien

katharina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Pamela

Les points forts : Propreté
Les points faibles : Personnel et service
Sat down at the table to order drinks and food near the bar area tables and server never came. We got up after 20 min. Also spa services were booked so couldn’t utilize any of that. It was cold and rainy during our stay and the room was freezing.

10/10 Excellent

Marlene, Laguna Niguel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely staff very happy with the resort
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Xiaoqing

Voyage en famille
Les points faibles : Personnel et service
Over rated, only one jacuzzi, always busy . We only use it for 10 minutes during whole staying.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Ismael D, Bishop

Séjour de 7 nuits en décembre 2023

4/10 Médiocre

Cody

Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
I wouldn’t recommend this resort to anyone. There are places in the exact same area for much, much better overall value. We booked Andaz for our honeymoon and made multiple calls to ensure they knew why we were staying there. Learned my parents called the day before our arrival to have champagne waiting for us too. Not only was the champagne not there but not even a single word was mentioned about our honeymoon the entire time there. They canceled our $700 luau on property a week prior with no call to provide a refund or help booking somewhere else. Then their “mixology class” is just talking and watching a bartender make drinks that you don’t choose. Thought we would be physically making the drinks while the bar tender instructed us. The name should be changed to “mixology show”. For nearly $1,400 a night with taxes and mandatory valet it was extremely disappointed.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Christopher Scott

Séjour de 8 nuits en décembre 2023

10/10 Excellent

David

Séjour de 10 nuits en décembre 2023

10/10 Excellent

Mary Grace

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Ryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing food!
Séjour de 4 nuits en novembre 2023

10/10 Excellent

Deborah

Loved it
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool was unheated when we arrived but heated the rest of the trip, so that was OK. Cockroach found in the room on two occasions so they could do a better job with pest management. Odd that there were so many pools and only one hot tub. Entryway tree lighting needs to be redone. Several lights were out. Overall, staff and service were good, especially aunt Debbie
Séjour de 7 nuits en novembre 2023

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, équipements
Phenomenal stay at Andaz - went for a medical conference and it was clean, quiet, spacious, friendly staff and comfortable for a family with kids of all ages
Séjour de 6 nuits en novembre 2023

2/10 Horrible

Kassandra

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I wanted to love this property, however, it was a disappointment. The only people that were kind and hospitable were the valet. The front desk did not care about hospitality, nor decency. We booked with the andazbabymoon promo code, available on the Hyatt website for our stay. My husband called ahead to make sure they knew that was important to me a few weeks before and to confirm the room would have a tub. We booked the room specifically for that amenity and paid an additional 147$ a night for it. When we arrived they gave us a dirty run down room, the bed was a rock and it only had a shower with soap and hair all over in it. We asked them to move us rooms and they refused. We asked them to at least move us to the room we booked for and they said they were all unavailable because they were all booked or being renovated. I felt very socially profiled based on comments that were made, we are an upper middle class family, we stay in resorts regularly but this was our first Hawaii experience and it was awful at the andaz. The four seasons had more activities and dinner options as well as better hospitality for just attending their events. The concierge was rude and acted like we wasted her time by wanting to book excursions and she booked our spa visit at a time that removed the ability to take advantage of the spa amenities, the spa rectified. The island is amazing the people off of the resort were wonderful. I would never stay at the andaz again or recommend them to anyone.

10/10 Excellent

rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Babymoon Getaway
Andaz was one of the best resorts I’ve stayed at. All the staff was welcoming and everything was clean and amenities were amazing! Perfect place for our babymoon.
Séjour de 5 nuits en octobre 2023

6/10 Satisfaisant

Preeth Kumar

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
3/5 ain’t so bad! Pros: Wonderfully nestled in the flowing Wailea area, the Andaz is a gem of a hotel. The architecture is modern. The space is grand. The grounds are spacious. The gardens are meticulously manicured. It’s a beautiful place to be. Rooms are nice and clean. Modern. Complimentary snacks and water is a nice touch. Views are spectacular. Cons: No breakfast. At the price you pay, breakfast should be complimentary. Parking, I understand should cost something, but $98 a day is too steep ($50 resort fee, $48 parking fee). What makes matters worse is that Valets seem to expect a tip every time they drive your car 50 yards. One valet actually insisted I Venmo them - how unbecoming. Room design, the door leading to the bathroom kept banging into the front door. Annoying. Electronic shade - a nice touch, but an inconvenience since there’s a balcony, so if you want to access the balcony you need to wait 10 seconds for the shade to roll up. Concierge - I asked if there was an upgrade room possibility. I was offered two options $400/night extra or $150 extra per night. I countered and said if they could lower the $150/night to $75-85, I’d do it. The concierge never got back to me. Sad. Also, when I was checking in, they took my CC but never told me what they were charging as a deposit. I had to call down and find out. Overall: A beautiful place to be, but be ready to be price gouged. Would consider going back, but would need to get the room with bfast.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Lacy Lynn, TUMWATER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just stayed from august 26-sept 1. Many people canceled trips to Maui during that time period so maybe we were very spoiled by all the great service and quiet atmosphere. The resort itself is beautiful and clean and full of helpful, laid back and happy people. My only complaint is the usual buffet breakfast was not available due to the staff not being able to keep up with the demands of making everything at this time. The breakfast was still amazing, just a little bit limited.
Séjour de 6 nuits en août 2023

10/10 Excellent

John Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service every day. Friendly staff, beautiful resort, great dining. Could not as for anything more.
Séjour de 8 nuits en juillet 2023

2/10 Horrible

benjamin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Shirley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was lovely! Food & drinks were great.
Séjour de 7 nuits en juillet 2023

10/10 Excellent

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2023

10/10 Excellent

Luc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spectacular property. Great facilities.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
THIS PLACE THE MOST BEAUTIFUL, CLEAN PLACE. EVERYONE WHO WORKED THERE WERE SO NICE IT WAS A 10 OUT OF 10 FOR ME
Séjour de 5 nuits en juillet 2023

8/10 Bien

AMANDA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing I was not pleased was we were not greeted with lei because they thought we were local resident…We came all the way from California they thought we were from Hawaii. Staff should consider all your guests fairly regardless if you are a local resident or from another State.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Amreek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juin 2023

10/10 Excellent

Sadat Rashid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023

6/10 Satisfaisant

Judy Anne

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean, had gorgeous facilities and staffs were very polite however, for the price that you already pay for, local calling should be included or at the very least, have a reasonable call rate. Also, for late checkout by another hour, it should not cost $250 when other hotels offer this as complimentary.
Séjour de 4 nuits en avril 2023

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property. The only complaint is the cost of basic items. Coke at the pool, 10$, hamburger 32$, hot dog 17$. Resort fee and parking were quite huge too.
Séjour de 5 nuits en avril 2023

10/10 Excellent

Shubjeet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location, customer service and cleanliness was on top of the line
Séjour de 5 nuits en avril 2023

8/10 Bien

Caroline

Séjour de 5 nuits en mars 2023

10/10 Excellent

THUY

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good hotel and service
Séjour de 4 nuits en mars 2023

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing staff, service, views, dining- everything was incredible we will definitely be back!
Séjour de 4 nuits en mars 2023

10/10 Excellent

Michelle Mikesell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is absolutely magical. Perfectly situated on the most beautiful oceanfront property among lush gardens and swaying palm trees. It indeed feels like an exclusive boutique hotel. The service was stellar, the plentiful and delicious buffet breakfast should not be missed, the spa is dreamy, and the pools and private beach are glorious. The only downside is that 2 of the 3 restaurants on-site are specialty, signature restaurants, leaving only one option for more standard fare, and the food options there are very limited. With only a few restaurant options off-property, it would be helpful if the hotel doubled the standard fare food options. But, in spite of that, we will definitely be back.
Séjour de 7 nuits en mars 2023

8/10 Bien

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2023