Thank you very much for your feedback. We are looking forward to welcoming you back again.

Salutations de la part de l'Ubumwe Grande Hotel! Nous vous sommes reconnaissants d'avoir pris le temps de nous revoir et de nous faire part de vos commentaires. Nous sommes heureux que vous ayez apprécié votre séjour avec nous et nous nous excusons également pour les inconvénients causés. Nous vous assurons que le responsable de la réception travaille sur le problème de la réceptionniste et nous vous assurons que la prochaine fois que vous séjournerez avec nous, vous remarquerez changement. Merci et a bientot.

Thank you very much for your feedback! We are happy you enjoyed your stay with us. Looking forward to hosting you again the next time your in Kigali.

Merci beaucoup d'avoir s'ejourner içi à l'Hôtel Ubumwe Grande.

Merci beaucoup pour votre commentaire bien reçu.

Dear Adele,Thank you for taking the time to share your feedback on your experience at Ubumwe Grande Hotel! We're thrilled to hear that you enjoyed the pool and that our staff provided friendly and efficient service during your stay. We strive to create a memorable experience for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We hope to welcome you back again soon for another fantastic stay!Best Regards,Hotel Management!

Dear castro,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience at Ubumwe Grande Hotel and found our service to be satisfactory. Providing a great experience at a reasonable price is always our goal, and we appreciate your recognition of our efforts. If there's anything specific that stood out to you or any suggestions you may have for improvement, we would love to hear them. We look forward to welcoming you back in the future for another excellent stay.Best Regards,Hotel Management!

Dear Hanisa W,Thank you for being our Loyal Client. We are very sorry to hear about your disappointing experience at Ubumwe Grande Hotel during your last visit. It sounds like you encountered several issues during your stay, including rude staff, subpar food, noise disturbances, and unsatisfactory room conditions. The concerned departments are working to address these concerns to ensure that future guests have a better experience.We hope you will give us another chance to serve you better in future.Best Regards,Management.

Dear Stephanie,Thank you for your valuable feedback on your stay at UBUMWE GRANDE HOTEL! We are working to improve the speed of the service delivery.We look forward to providing a better experience on your next visit.Best Regards,Management

Dear Emmanuel,Thank you for sharing a review of your recent experience at Ubumwe Grande Hotel! Thank you for your positive rating.Best regards,Management

Dear Emmanuel Adejo,Thank you for sharing a review of your recent experience at Ubumwe Grande Hotel! Thank you for your 5-star rating.Best regards,Management

Dear Thule, Thank you for taking your precious time to share your feedback on your stay at Ubumwe Grande Hotel. We're delighted to hear that you found our accommodation clean and convenient – that's exactly the experience we strive to provide for our guests.We appreciate your constructive comment regarding the restaurant staff. We'll certainly take this into consideration as we continuously work to improve our services. It's important to us that our guests feel well-cared for, and we apologize if there were any shortcomings in meeting your requests. We'll review our policies and training procedures to ensure that our staff can better adapt to the diverse needs of our valued guests.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you'd like to discuss further or if you have additional feedback, please feel free to contact the Front Office Manager directly. Your input is vital in our ongoing efforts to enhance the guest experience.Warm regards,Management

Dear Pamela, Thank you so much for your feedback, it was a pleasure to host you at UBUMWE GRANDE HOTEL. We look forward to warmly welcome you back again for the next visit.

Dear Mirani, We are very sorry to see that your stay was not as expected. We are constantly improving in our service delivery, and we would like to hear from you what you think we should improve. Until then, we are looking forward to welcoming you here again. Kind regards,

Dear Andre, Thank you very much for staying with us and letting us know your stay was fabulous. We wish to host you again in the near future. Kind regards,

Dear Peter, Thank you so much for your positive comment. We are more than happy to hear that your stay was as expected. We hope that whenever you are in Kigali you will not hesitate to stay with us. Kind regards,

Dear Ibrahim, Thank you very much for your feedback well appreciated. We are looking forward to hosting you again soon. Best regards,

Dear Joel, Thank you very much for staying with us and for the wonderful feedback. We can't wait to host you again soon. Best regards,

Takk for at du bodde hos oss hele tiden du besøker Rwanda. Vi setter pris på samarbeidet med etablissementet vårt. Ser deg igjen snart.

Dear John, Thank you for your review! However, the airport shuttle service is not free of charge, it is payable $25 one way. Please, do contact directly the hotel in the future, should you need to arrange other alternatives. Regards,

Dear Bård, Thank you for staying with us. We are looking forward to hosting you again. Thank you.

Dear Diane, It was a pleasure to host you. We looking forward to receiving you again.

Dear Dorothy, Thank you for your wonderful review and feedback. We are very happy to have met your expectations. We are looking forward to welcoming you back again. Thank you.

Dear Egide, Thank you so much for your rating. We are happy you enjoyed your stay with us. We hope to see you again soon.

Dear Wendy, Thank you for sharing with us your stay experience. We are pleased to let you know that we have noted your concern and is being addressed accordingly. We hope to see you again in the near future so that you can witness changes. Thank you.

Dear Todd, Thank you for your feedback well received. We are very sad to hear that we did not meet your expectations. We have noted well your comments and will be used to improve our services. You are most welcome to visit again and witness changes. Thank you.