Panorama Hotel in Chania Crete Publié le 14 août 2010 sur Hotels.com
This is not a 5* hotel as advertised, it is more likely a good 3* hotel. I stayed there for 8 nights in early August 2010. Pros: 1) Breathtaking views. The infinity pool is amazing, with sea water, and a large veranda around it to enjoy your drink and watch the sunset. 2) The food was good, with enough variety, featuring different themes for dinner (Italian, Cretan, etc.). Unfortunately, everybody smokes in the open air restaurant, and this ruined the experience of dinning up in a hill overlooking a tiny bay with fishing boats and a sparking white-and-blue little church. Cons: 1) Beware of the front desk personnel, they are just plain rude, especially the manager that I came across. I booked a room through a well known online service and prepaid the whole stay with no possibility of cancellation to guarantee a better rate for a superior room with a sea view. The first night we were placed in the new section of the hotel, but the next morning I was told that we had to move to the old section, because I lied about the age of my child, and no kids were allowed in that area. After insisting that I put down the correct age of my child when I made the reservation, I was told that the booking agency made a mistake, and finally, after checking my reservation, they admitted it was their mistake. Nevertheless, I still had to move and, unfortunately, I had to pack all of my staff back to the suitcases, because the staff would not do it — "for my own protection," as the manager told me. On top of that, that manager was literally shouting at me in front of several other guests that I should not complain, "after all" he said "I told you I was sorry" and continued that the room that I was getting "was more expensive than what I had paid." The latter was absolutely not true. In fact, when I asked a different staff on a different day about the price of the room, he quote a lower price than what I had paid. The irony is that we did see kids in that section of the hotel on all floors. 2) The room: even though the view from the room was great, the room itself was a far cry of a 5* hotel. The air conditioning was not cooling the air, it was only making noise, the tiny beds with the plastic mattress covers were very uncomfortable, and the old carpet was warn out and smelly. All in all, if you are looking for comfort, this is not a 5* hotel. Probably it was 30 years ago when it first opened, but not anymore. There are other much newer hotels in the area that probably truly deserve the 5* ratings.