Avis
8,4
Très bien
9,0/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Palms Management le 4 mai 2024
Merci beaucoup d'avoir partagé votre expérience avec nous ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à The Palms Hotel. C'est un plaisir de savoir que vous avez trouvé notre petit hôtel charmant à Key West. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.
6/10 Satisfaisant
Elsa
Voyage en famille avec de jeunes enfants
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Elsa
Séjour de 1 nuit en avril 2024
Réponse de TPH le 26 mai 2024
3 out of 5by Elsa onExpediaPosted Apr 13, 2024Maison ancienne qui fait que l isolation sonore est moins efficace, on entend vraiment le bruit de l chambre à côté De l extérieur la façade est vraiment très jolie, belle végétation mais la chambre avait un look ancien, les meubles font datés, de même que la salle de bain Le quartier est très joli, et le centre de Key West est facilement accessible à pied
8/10 Bien
Jerome
19 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerome
Séjour de 1 nuit en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
10/10 Excellent
laurent
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
laurent
Séjour de 2 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
8/10 Bien
anne
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
anne
Séjour de 1 nuit en octobre 2023
Réponse de Palms Hotel Staff le 4 nov. 2023
Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We appreciate all feedback! We are currently in the work of updating all room bathrooms, removing shower shells adding more space, we hope this didn't change your mind about staying with us, We look forward to seeing you again soon :)
10/10 Excellent
Mario
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mario
Séjour de 1 nuit en juin 2023
Réponse de Palms Hotel Staff le 8 juin 2023
Thank you for staying with us at The Palms Hotel, we are glad to hear that you enjoyed your stay. We look forward to seeing you again soon :)
8/10 Bien
Johanne
Voyage en groupe
20 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Johanne
Séjour de 1 nuit en janvier 2023
Réponse de Palms Hotel Staff le 26 janv. 2023
Thank you the review! Hope to see you again soon :)
8/10 Bien
mclaude
Voyage en famille
3 févr. 2022
Les points forts : Propreté et personnel et service
mclaude
Séjour de 1 nuit en février 2022
Réponse de Palms Hotel Staff le 5 févr. 2022
Thanks for staying with us ! Hope to see you again soon :)
6/10 Satisfaisant
Voyageur vérifié
21 févr. 2020
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Diana le 21 févr. 2020
Thank you for your review!
8/10 Bien
Isabelle
7 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel endroit cosy
Isabelle
Séjour de 2 nuits en décembre 2019
Réponse de Diana le 10 déc. 2019
thank you for choosing the Palms Hotel as part of your vacation in the Florida Keys! We appreciate your feedback, we very much look forward to welcoming you back should your travels bring you to our island once more
10/10 Excellent
Voyageur vérifié
Voyage en couple
7 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Diana le 9 nov. 2019
We appreciate your recent stay at our Historical Guest House, and thank you for your feedback. We are glad to hear you enjoyed your stay with us. Looking forward to seeing you next time!
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
2 nov. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de diana le 5 nov. 2019
Thank you for your recent stay at our charming guest house and for sharing your thoughts and experience regarding your stay with us! We are really sorry to hear about the issue with the A/C, we are currently renovating the rooms, and working on fixing issues such as changing the a/c units to mini-splits. We hope to see you again next time you visit the Florida Keys!
10/10 Excellent
Belkys
Voyage en couple
29 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belkys
Séjour de 1 nuit en mai 2024
10/10 Excellent
Orit
27 mai 2024
Les points forts : Propreté et personnel et service
Orit
Séjour de 1 nuit en mai 2024
8/10 Bien
Kevin
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mai 2024
10/10 Excellent
Keson, Roseville
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keson
Séjour de 2 nuits en mai 2024
8/10 Bien
Patrick
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patrick
Séjour de 4 nuits en mai 2024
Réponse de TPH le 26 mai 2024
Thank you for your review and feedback. We're glad to hear that you found our hotel good. We understand that the location may feel a bit far from some attractions, but we hope the peaceful surroundings made for a relaxing stay. We appreciate your comments and hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
Craig
Voyage en famille
22 mai 2024
Craig
Séjour de 3 nuits en mai 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and feedback! We're thrilled you enjoyed the Key West vibe at our hotel. We appreciate your suggestion about having more places to hang wet clothes and will consider this for future improvements. We hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
Jesse
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jesse
Séjour de 1 nuit en mai 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating! We're delighted to hear that you enjoyed the Key West vibe at our hotel. We hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
susan
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
susan
Séjour de 4 nuits en mai 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and kind feedback! We're thrilled to hear that you enjoyed the spacious Honeymoon King room and our nice pool. We hope to welcome you back to The Palms Hotel in the future!
4/10 Médiocre
Ashley
9 mai 2024
Les points faibles : Personnel et service
Ashley
Séjour de 1 nuit en avril 2024
10/10 Excellent
Amanda
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 7 nuits en avril 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and detailed feedback! We're delighted to hear that you had a great time at The Palms while attending a wedding. It's wonderful that you enjoyed our pool, bar, and comfortable room. We appreciate your understanding regarding the central location and the quick Uber rides to busier areas. Your kind words about our staff, especially the bartender, mean a lot to us. We apologize for any inconvenience caused by the check-in policy; our guaranteed check-in time is 3pm, and early check-ins are only provided if available. We hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
Gary
Voyage en couple
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 2 nuits en mai 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great experience with our staff and enjoyed the poolside happy hour bar. Your positive feedback means a lot to us, and we look forward to welcoming you back to The Palms Hotel in the future!
10/10 Excellent
carmelo
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
carmelo
Séjour de 1 nuit en avril 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
8/10 Bien
Sandra
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de The Palms Management le 4 mai 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Rückmeldung mitzuteilen. Es freut uns zu hören, dass Ihnen Ihr Zimmer gefallen hat und dass Sie die Sauberkeit und den guten Standort unseres Hotels schätzen konnten. Ihre Kommentare sind uns wichtig, und wir werden weiterhin daran arbeiten, unseren Gästen einen angenehmen Aufenthalt zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
10/10 Excellent
Eric
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 6 nuits en avril 2024
Réponse de The Palms Management le 4 mai 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a nice experience during your stay at The Palms Hotel. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Katharine
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katharine
Séjour de 5 nuits en avril 2024
Réponse de management le 4 mai 2024
Thank you so much for your kind words and for choosing to stay with us at The Palms Hotel. We're delighted to hear that you had a great stay and that you found our hotel clean and in a wonderful location. We're glad to know that you appreciated the hard work of our breakfast staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Raymond
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raymond
Séjour de 4 nuits en avril 2024
Réponse de management le 4 mai 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience at The Palms Hotel and that you appreciated our property's proximity to Key West's attractions while still offering a peaceful retreat away from the party streets. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.
10/10 Excellent
Tiffany
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffany
Séjour de 4 nuits en avril 2024
Réponse de management le 4 mai 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay at The Palms Hotel. It's great to know that you found our outside area very nice and that you appreciated the extended breakfast hours. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Excellent
Anna
18 avr. 2024
Anna
Séjour de 1 nuit en avril 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
10/10 Excellent
Kenneth
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kenneth
Séjour de 4 nuits en avril 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
8/10 Bien
Grant
17 avr. 2024
Grant
Séjour de 7 nuits en avril 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
10/10 Excellent
William
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 3 nuits en avril 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had a great stay and found our staff friendly and courteous. We're glad you enjoyed the property and the vocal parakeets added a charming touch to your experience. We hope to welcome you back to The Palms Hotel in the future!
4/10 Médiocre
Michael
7 avr. 2024
Michael
Séjour de 2 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We’re committed to improving and would love to hear more about how we can make things right. Please feel free to reach out to us with any specific issues or suggestions. We hope to have the opportunity to serve you better in the future
8/10 Bien
Patrick
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 1 nuit en avril 2024
Réponse de TPH le 26 mai 2024
Thank you for your feedback and rating. We're glad to hear that you found our staff accommodating and the location very convenient. We understand that parking can be a challenge in Key West, and we do have limited availability on a first-come, first-served basis. Additionally, there is free street parking nearby, as long as it does not state "residential permit." You can park for up to three days by following street signs and traffic direction, usually within a block of the property. We appreciate your comments about the room pricing and will take them into consideration. We hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
Ashley
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and kind feedback! We're delighted you enjoyed our quaint, bed and breakfast vibe, as well as our nice pool with the happy hour bar. We hope to welcome you back to The Palms Hotel in the future!
8/10 Bien
Anamarys
Voyage en famille, Voyage en groupe
7 avr. 2024
Les points forts : Propreté et personnel et service
Anamarys
Séjour de 1 nuit en avril 2024
Réponse de TPH le 26 mai 2024
Gracias por tus comentarios. Lamentamos que tu estancia no haya cumplido con tus expectativas en cuanto al precio y las atracciones. En cuanto al estacionamiento, nuestro hotel dispone de una pequeña área de estacionamiento disponible por orden de llegada. Además, hay estacionamiento gratuito en las calles cercanas, siempre que no esté indicado "permiso residencial". Puedes estacionar hasta por tres días siguiendo las señales de tráfico, generalmente dentro de una cuadra de la propiedad.Apreciamos tu opinión y trabajaremos para mejorar la experiencia de nuestros huéspedes. Nos gustaría saber más sobre tu experiencia para poder abordar tus preocupaciones de manera efectiva. Esperamos tener la oportunidad de ofrecerte una mejor estancia en el futuro.
6/10 Satisfaisant
Steven
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Personnel et service
Steven
Séjour de 7 nuits en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your feedback. We apologize that your stay did not meet your expectations regarding room size and the breakfast buffet. We do offer a variety of breakfast options including hard boiled eggs, sausage, fruit selections, breads like French toast and bagels, coffee, juices, and cereals. Your comments about adding more variety are valuable to us, and we will work on improving our offerings. We appreciate your honesty and hope to have the opportunity to provide a better stay in the future.
8/10 Bien
William
1 avr. 2024
Les points forts : Propreté et personnel et service
William
Séjour de 1 nuit en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
8/10 Bien
Trent
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trent
Séjour de 3 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
10/10 Excellent
JANET
Voyage avec des animaux de compagnie, Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JANET
Séjour de 4 nuits en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and kind feedback! We're thrilled to hear that you found our staff efficient, friendly, and knowledgeable, and that you enjoyed our clean and comfortable rooms. We look forward to welcoming you back to The Palms Hotel in the future!
10/10 Excellent
Jason
Voyage en famille
31 mars 2024
Les points forts : Propreté et personnel et service
Jason
Séjour de 1 nuit en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and feedback! We're glad you enjoyed our great location, even though the room was small. We appreciate your comments and hope to welcome you back to The Palms Hotel in the future!
10/10 Excellent
Michelle
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 3 nuits en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you enjoyed our beautiful, friendly hotel and its convenient location. It's great to know you loved the private pool as well. We look forward to welcoming you back to The Palms Hotel in the future!
8/10 Bien
Desiree
Voyage en couple
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Desiree
Séjour de 1 nuit en mars 2024
Réponse de TPH le 26 mai 2024
Thank you for your kind review! We're delighted to hear that you felt very comfortable during your stay. Your support and encouragement mean a lot to us. We look forward to welcoming you back to The Palms Hotel in the future!
10/10 Excellent
Roy
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roy
Séjour de 2 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you so much for the perfect rating! We're thrilled to know that you had a great experience. Your support means the world to us, and we look forward to seeing you again soon!
6/10 Satisfaisant
Mark, Hartwell
24 mars 2024
Les points forts : Propreté
Mark
Séjour de 3 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We’re committed to improving and would love to hear more about how we can make things right. Please feel free to reach out to us with any specific issues or suggestions. We hope to have the opportunity to serve you better in the future
10/10 Excellent
Jan
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 2 nuits en mars 2024
4/10 Médiocre
Kathleen M
18 mars 2024
Kathleen M
Séjour de 3 nuits en mars 2024
Réponse de The Palms le 13 mai 2024
Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We’re committed to improving and would love to hear more about how we can make things right. Please feel free to reach out to us with any specific issues or suggestions. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Sally
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 1 nuit en mars 2024
10/10 Excellent
Nichole
Voyage en couple
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nichole
Séjour de 1 nuit en mars 2024