Ocean View Double Queen | Literie de qualité supérieure, ameublement personnalisé, bureau

Avis sur 24 North Hotel Key West

4 out of 5
24 North Hotel Key West
3820 North Roosevelt Boulevard, Key West, FL

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 495 avis sur 1456." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 1456." "
Note des voyageurs de 6 (Satisfaisant), d’après 246 avis sur 1456." "
Note des voyageurs de 4 (Médiocre), d’après 203 avis sur 1456." "
Note des voyageurs de 2 (Horrible), d’après 160 avis sur 1456." "

7,4/10

Propreté

7,6/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

ANDRE, LAVAL

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Parking fee fee fee
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Andre, thank you for taking the time to share your feedback. While we seek to provide clear information about all expenses, it seems your experience with our parking services wasn't completely satisfactory. We will certainly take your comments into account as we continually work to improve our guest experience. We hope you'll give us another opportunity in the future.

10/10 Excellent

Martine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel bien situé. Personnel très agréable.
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Martine, merci d'avoir partagé votre expérience positive au 24 North Hotel Key West. C'est fantastique d'apprendre que notre emplacement vous convient bien et que les charmants membres de notre équipe ont rendu votre séjour plus agréable. Nous avons hâte de vous revoir dans le futur.

8/10 Bien

Denis, Sept-Iles

Voyage en famille
Les points faibles : Équipements
Très dispendieux pour la qualité des chambres. Lors du déjeuner qui est extérieur , des coqs et poules se promènent librement au tour des tables et montent sur celles ci lorsqu’elles sont libres , c’est ÉPOUVANTABLE et INNACCEPTABLE.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Denis, c'est formidable d'apprendre que vous avez eu l'opportunité de séjourner au 24 North Hotel. Nous comprenons vos inquiétudes sur l'aspect rapport qualité-prix et certains visiteurs à plumes inattendus lors des repas. Notre objectif est d'offrir une expérience unique et agréable, et nous reconnaissons que la faune locale errante n'est pas du goût de tout le monde. Soyez assuré que nous travaillons dur pour maintenir un environnement propre et agréable pour nos clients. Nous apprécions vos commentaires et les prendrons en considération. Nous espérons que vous reviendrez afin de mieux vous servir.

2/10 Horrible

Diane

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Diane, it's unfortunate to learn that your experience didn't meet your expectations. We're consistently working on our enhancement and we value all feedback. Rest assured, your future visits hold promise for a more satisfying and enjoyable stay.

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Delvin- Guest Services Manager le 15 mai 2023
Hey Eric!! 5 of of 5! That is wonderful! Thank you very much, we appreciate it! Have you planned your next Key West visit? We would love to have you.

10/10 Excellent

Guy

Séjour de 1 nuit en avril 2023
Réponse de Phil le 11 avr. 2023
Thank you for the great review! We are glad to see you enjoyed your stay and hope we have a chance to welcome you back soon.

4/10 Médiocre

CYRIL

Séjour de 1 nuit en mars 2023
Réponse de Phil le 1 avr. 2023
Thank you for your feedback.

6/10 Satisfaisant

Julie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Abajour auquel il manque une lumière. Prise électrique murale dévissée. Tapis sale à l'arrière du fauteuil. Chambre qui a l'air plus d'une de motel que d'hôtel. Une chance que le personnel est courtois, car le prix est exorbitant.
Séjour de 2 nuits en novembre 2022
Réponse de Fernando le 17 nov. 2022
Thank you Julie for your feedback, We will be looking into this matter.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Séjour sympathique sans difficulté.
Séjour de 3 nuits en août 2022
Réponse de Amanda le 8 août 2022
We are delighted to hear you enjoyed your stay with us! We hope to welcome you here again for future stays in Key West!

8/10 Bien

Hicham

Séjour de 1 nuit en mars 2022

10/10 Excellent

S

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je recommande cet endroit
Séjour de 1 nuit en février 2022
Réponse de 24 North Hotel Key West Team le 3 mars 2022
Hi S, Thanks for the feedback.

4/10 Médiocre

Yves

Voyage en famille
Les points faibles : Équipements
Hôtel vieux, extérieur beau, bruyant route passante, on ne devrait pas payé plus de 200$ CDN par nuit.
Séjour de 1 nuit en février 2022
Réponse de 24 North Hotel Key West Team le 3 mars 2022
Hi Yves, Thank you for the feedback.

4/10 Médiocre

karine

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Key west
J'ai passé un mauvais séjour car la chambre n'était pas terrible pour le prix de 265€ la nuit et en plus une climatisation ancienne qui fait beaucoup de bruit. Il y a beaucoup mieux comme hôtel 4*.
Séjour de 2 nuits en août 2021
Réponse de Fernando le 2 sept. 2021
Je m'excuse que votre séjour n'ait pas été le meilleur que nous puissions vous offrir, nous aimerions y remédier, veuillez vous contacter au moment qui vous convient le mieux.

10/10 Excellent

Leon Mc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 3 nuits en mai 2024

10/10 Excellent

hector

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great receptionist from hungary
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Hector, we're thrilled to hear you had a phenomenal experience at 24 North Hotel Key West! Your positive words about our receptionist from Hungary truly reinforce our dedication to providing top-tier service. We look forward to welcoming you back in the future.

10/10 Excellent

Maylen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Maylen, es maravilloso saber que disfrutó de su estadía en 24 North Hotel Key West. Esperamos darle la bienvenida nuevamente durante sus futuros viajes.

6/10 Satisfaisant

Donna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The lobby, pool areas are nice. The rooms definitely need remodeling, they are old. Carpet dirty, old furniture, elevators don’t have a/c and carpet very dirty. Personnel at front desk very nice.
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Donna, thank you for your candid comments. It's pleasing to hear that you found our lobby and pool areas up to your liking. Also, your kind words about our front desk team members are much appreciated. However, we regret to hear about your concerns regarding the condition of the room and its furnishings. These are areas we're actively seeking to improve. Similarly, we acknowledge your note on the elevators, and this will be attended to. Your feedback is invaluable in helping us enhance guest experiences in the future.

8/10 Bien

Holly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 mai 2024
Holly, it's wonderful to hear that you had a pleasing stay at 24 North Hotel Key West. Your satisfaction is our motivation to maintain our quality of service. We appreciate your feedback and truly hope that we can look forward to welcoming you back in the future.

10/10 Excellent

Nurys

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very nice staff especially front desk thank you
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Nurys, we're delighted to hear your positive feedback about 24 North Hotel Key West. It's wonderful that our front desk colleagues were able to make your stay enjoyable. Your thanks will be passed along to them. We look forward to welcoming you back soon.

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
David, it's delightful to hear that you had a positive experience at 24 North Hotel Key West. We appreciate your succinct yet encouraging feedback. We hope to see you again in the near future!

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is nice it would have been nice if they would have offered a complimentary upgrade like it is stated when you book with Expedia but overall very nice hotel and pool would have been nice if had free parking though
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Guy, thank you for your positive review. It's great to hear you enjoyed your stay at 24 North Hotel Key West, highlighting our delightful pool. While we endeavor to fulfill all possible upgrades, their availability is not always certain. As for parking, we strive to provide a variety of services that create value for our guests. We look forward to welcoming you back in the future.

4/10 Médiocre

ssinpei

Voyage en famille avec de jeunes enfants, Voyage d’affaires
It’s okay but not worth this price to stay in key west
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
It's unfortunate to hear that your expectations were not fully met during your stay. We consistently strive to offer competitive rates in line with the market and the amenities we provide. We appreciate your feedback as it affords us the opportunity to better improve our offerings and guest experience.

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the views room was great unique
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Joshua, we're thrilled to read that you enjoyed the scenic views and found your room at 24 North Hotel Key West to be wonderful and distinctive. Thank you for sharing your experience. We hope to welcome you back soon for another memorable stay.

8/10 Bien

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Thank you for this lovely rating, Alex!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at 24 North Hotel Key West. We'd like to share an even better experience with you soon.

8/10 Bien

Cheng, Ottawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is good.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Cheng, thank you for your feedback. We're glad you enjoyed your stay at 24 North Hotel Key West. We strive to provide an enjoyable experience for our guests, and we're looking forward to welcoming you back in the future.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we liked the use of the sister hotels. The only thing we missed was a hot tub, especially after a long trip.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Linda, we're thrilled to hear you appreciated the shared amenities with our sister properties at 24 North Hotel Key West. It's something our guests often find delightful. We note your suggestions about the hot tub and will keep them in mind for future improvements. We look forward to welcoming you back after your future travels. Safe journey!

10/10 Excellent

John

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean and reasonably priced
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
John, thank you for choosing 24 North Hotel Key West and sharing your positive feedback. We pride ourselves on maintaining cleanliness and offering value for money. We hope to welcome you back in the future.

6/10 Satisfaisant

Brian

Voyage en groupe
Les points forts : Personnel et service
Cold water inoperative in bathroom sink, dirty walkways to room
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Brian, we regret to hear about the difficulties you encountered with your bathroom amenities and the cleanliness upon arrival at your room. We're dedicated to maintaining a high standard of cleanliness and functionality throughout the entire premises. It appears that we did not meet your expectations in that regard, and for that, we're sincerely sorry. Rest assured that we're taking immediate action to address your concerns. We would appreciate the opportunity to host you again in the future and provide an improved experience.

10/10 Excellent

Jorge

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Thank you for sharing, Jorge!At 24 North Hotel Key West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Satisfaisant

Adrienne

Voyage en famille
Les points faibles : Personnel et service
The pool was nice
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Adrienne, it's delightful to hear that you appreciated our pool. We always aim to provide a comfortable and relaxing experience for our guests at 24 North Hotel Key West. We hope to have the chance to serve you again for an even more enjoyable stay next time!

10/10 Excellent

Lisandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Lisandra, thank you for leaving a perfect review score for 24 North Hotel Key West. We're thrilled to know your stay was enjoyable. We're all set and looking forward to welcoming you back in the near future.

10/10 Excellent

Loren, Dallas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a $ 50-a-night resort fee and $200 for incidentals that have to be paid when you arrive at the hotel. I didn't know this and wasn't very prepared. It may have been a small print I missed. The hotel isn't fancy but clean and quiet. It is part of Rooster Row, meaning you can use the amenities at the Gates, Hilton, and Mariott. The hotel is located in New Town. They have a roundtrip shuttle to Old Town for $5 a person. Runs on the hour. The shuttle is a 15-minute ride. The shuttle ticket you can use to get a free drink at the Gates pool bar before you use the shuttle. The above are some of the things I didn't know before I arrived. I like that the hotel is away from the hustle and bustle of the Old Town. I would stay here again. All the staff at the pool bars were so nice. The front reception staff were nice, but I wish they told me all I stated above.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Loren, thank you for taking the time to share your experience at 24 North Hotel Key West. We appreciate your feedback about the resort fee and incidentals, and agree that transparency is important in providing a comfortable stay.We're overjoyed to hear that you appreciated the tranquility of our location and our unique features, like being part of Rooster Row - and the convenience of our shuttle service to Old Town. We're especially glad to hear the positive interactions you had with our team members by the pool bar.Your feedback regarding communication at the front desk is valued. It's fundamental to ensure our guests have all the necessary information for a fulfilling stay.It's great to know that you'd consider staying with us again, and we're looking forward to welcoming you back on your next visit to Key West.

4/10 Médiocre

Antonio

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The whole room needs to be updated. Rug full of stains, hair left from previous occupants.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Antonio, we appreciate your insights regarding your recent stay. It's disheartening to learn about your experiences with the room's conditions. Please know that maintaining cleanliness and ensuring all areas are up-to-date are important to us. Your feedback has been noted and will be used to review our services. Thank you for your input.

8/10 Bien

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Alejandro, it's wonderful to hear that your stay at 24 North Hotel Key West left a positive impression. We sincerely appreciate your rating and hope to welcome you back in the future for an even better experience!

6/10 Satisfaisant

Anel

Voyage en famille
Average
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Thank you for taking the time to share your feedback, Anel.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 Satisfaisant

amber

Voyage en couple
Les points forts : Personnel et service et équipements
Rooms need updating, mattress uncomfortable
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Amber, thank you for sharing your experience. We recognize some aspects of your stay weren't entirely satisfactory. We continually work towards modernizing our accommodations and enhancing the comfort of our bedding. We believe these improvements will enable guests to enjoy an even better experience next time.

4/10 Médiocre

richard

Zero house keeping whole stay. Had to go to desk every night for towels
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Richard, we regret to hear about the issues you faced concerning the replenishing of amenities and housekeeping during your stay. We generally pride ourselves on our committed team members who take great care of guest needs. It seems we did not meet your expectations in this case. Rest assured, we have taken note of your feedback and will review our service procedures. We genuinely value your patronage and hope for another opportunity to provide an improved experience.

8/10 Bien

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value for money.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jerome, thank you for your review. We're delighted to hear that you found 24 North Hotel Key West to be a great value. We strive to offer competitive rates whilst maintaining the quality of our offerings. Looking forward to welcoming you back for another stay.

8/10 Bien

Tami

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well maintained. The pool area, gym, lobby, and outdoor bar were all immaculate. The rooms are a little dated, but very clean. Our waterfront view was partially obstructed, so I feel that is not worth the upgrade in price. The inside bar never seemed to be open. Front desk staff was friendly. The shuttle into downtown Key West was wonderful. However, I do wish the return shuttle ran later than 10:30 pm. We still had to pay for an Uber each night.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Tami, it's wonderful to know you enjoyed the cleanliness and services at 24 North Hotel Key West. We appreciate your observations regarding the view and the hours of operation for our inside bar and shuttle service. We're always aiming to improve our offerings for our guests. Thank you for considering our team members friendly and for mentioning our well-maintained areas. Your feedback is valued and we hope to welcome you back in the near future.

10/10 Excellent

wissam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean hotel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Wissam, it's great to hear that you appreciated the cleanliness of 24 North Hotel Key West. We strive to maintain a pristine environment for our guests and we're glad we delivered. We look forward to welcoming you back for another enjoyable stay.

4/10 Médiocre

Lahcen, Boston

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements
over charge, price not worth it .same night they were charging way less for the same room I had. Not professional
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Lahcen, it's regrettable to hear about your concerns regarding the room rates. Ideally, pricing varies based on several factors and fluctuates according to demand to ensure fairness. We also aim for professionalism at all times and it's unfortunate to know that your interaction might not have reflected this commitment. We do appreciate your feedback, as it allows us to identify areas for improvement and serve you better in the future.

10/10 Excellent

Natalia, Pembroke Pines

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was comfortable and clean.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Natalia, we're delighted to hear that you found the rooms at 24 North Hotel Key West to be comfortable and spotless. We strive to ensure our guests enjoy a relaxing stay with us. We hope to welcome you back in the future.

10/10 Excellent

Alexander

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet place, a bit away...
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Alexander, we are ecstatic to hear you enjoyed the tranquil ambiance at the 24 North Hotel Key West. Our unique location appeals to those seeking a peaceful retreat. We're very grateful for your feedback and hope to have the chance to accommodate you again in the future.

8/10 Bien

ELISARDO

Les points forts : Propreté et personnel et service
.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
We appreciate you sharing this positive rating, Elisardo!The comfort of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West. We want to share an even more enjoyable experience with you next time.

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Combined resorts made it convenient
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Bobby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I stayed at 24 North for a week to get away from The Masters. It was a working vacation and we couldn’t have chosen a better hotel. We had a comfortable quiet place to work every morning and easy access to Old Town Key West in the evenings. The staff was helpful and courteous, the room was comfortable and had a great view of the ocean. We will definitely stay at 24 North again.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.

6/10 Satisfaisant

Michael

Voyage en famille
If u need a great place to sleep and shower def recommend. Checked in and desk staff stated that no additional charge will be applied since it was previously paid for. On last day of stay 5 different charge started to appear and then when I inquired about what it was for they stated they wasn’t sure but no other charge would be incurred and “that’s just showed up today would be returned to your bank account once checked out”. Then when I checked out an hour later the same staff stated that they made a mistake. That the card would be charge even though they said no additional charges made. SO AS FAR AS Watching ur bank account closely for mysterious charges from the hotel may start showing up. No room cleaning everyday and continental breakfast included. SO I GIVE THIS HOTEL 4 of 10 rating.
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.

2/10 Horrible

Ryan

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Staff was very lazy and rude. I asked to have some coffee pods delivered over 5 times one morning and they were never delivered. Maintenance staff was rude when I told them I had no hot water. Also, never received my free cocktail, or any other VIP extras like I should have. Won't stay here again.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Ryan, we’re truly disappointed to hear that your recent stay didn’t meet your expectations. We deeply regret if there were any misunderstandings regarding room service and other benefits. Our team members are typically known for their helpful nature and we're sorry if this was not your experience. We value your feedback as it helps us identify areas of improvement. We hope you would consider giving us another chance to make it up to you in the future.

10/10 Excellent

David

Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 7 mai 2024
David, it's fantastic to know your stay at 24 North Hotel Key West met your expectations! We're thrilled you've rated us so highly and hope we'll have the pleasure of hosting you again on your next visit to Key West. Safe travels until we meet again!

8/10 Bien

Tina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Read above
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.