Avis
7,2
Bien
7,4/10
Propreté
7,6/10
Personnel et service
7,4/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
Voyage en famille
17 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Andre, thank you for taking the time to share your feedback. While we seek to provide clear information about all expenses, it seems your experience with our parking services wasn't completely satisfactory. We will certainly take your comments into account as we continually work to improve our guest experience. We hope you'll give us another opportunity in the future.
10/10 Excellent
Martine
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martine
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 5 mars 2024
Martine, merci d'avoir partagé votre expérience positive au 24 North Hotel Key West. C'est fantastique d'apprendre que notre emplacement vous convient bien et que les charmants membres de notre équipe ont rendu votre séjour plus agréable. Nous avons hâte de vous revoir dans le futur.
8/10 Bien
Denis, Sept-Iles
Voyage en famille
9 févr. 2024
Les points faibles : Équipements
Denis
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 10 févr. 2024
Denis, c'est formidable d'apprendre que vous avez eu l'opportunité de séjourner au 24 North Hotel. Nous comprenons vos inquiétudes sur l'aspect rapport qualité-prix et certains visiteurs à plumes inattendus lors des repas. Notre objectif est d'offrir une expérience unique et agréable, et nous reconnaissons que la faune locale errante n'est pas du goût de tout le monde. Soyez assuré que nous travaillons dur pour maintenir un environnement propre et agréable pour nos clients. Nous apprécions vos commentaires et les prendrons en considération. Nous espérons que vous reviendrez afin de mieux vous servir.
2/10 Horrible
Diane
Voyage en groupe
4 janv. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Diane, it's unfortunate to learn that your experience didn't meet your expectations. We're consistently working on our enhancement and we value all feedback. Rest assured, your future visits hold promise for a more satisfying and enjoyable stay.
10/10 Excellent
Eric
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2023
Réponse de Delvin- Guest Services Manager le 15 mai 2023
Hey Eric!! 5 of of 5! That is wonderful! Thank you very much, we appreciate it! Have you planned your next Key West visit? We would love to have you.
10/10 Excellent
Guy
10 avr. 2023
Guy
Séjour de 1 nuit en avril 2023
Réponse de Phil le 11 avr. 2023
Thank you for the great review! We are glad to see you enjoyed your stay and hope we have a chance to welcome you back soon.
4/10 Médiocre
CYRIL
31 mars 2023
CYRIL
Séjour de 1 nuit en mars 2023
Réponse de Phil le 1 avr. 2023
Thank you for your feedback.
6/10 Satisfaisant
Julie
Voyage en famille
16 nov. 2022
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Julie
Séjour de 2 nuits en novembre 2022
Réponse de Fernando le 17 nov. 2022
Thank you Julie for your feedback, We will be looking into this matter.
8/10 Bien
Voyageur vérifié
Voyage en famille
7 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
Voyageur vérifié
Séjour de 3 nuits en août 2022
Réponse de Amanda le 8 août 2022
We are delighted to hear you enjoyed your stay with us! We hope to welcome you here again for future stays in Key West!
8/10 Bien
Hicham
23 mars 2022
Hicham
Séjour de 1 nuit en mars 2022
10/10 Excellent
S
Voyage en famille
1 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
S
Séjour de 1 nuit en février 2022
Réponse de 24 North Hotel Key West Team le 3 mars 2022
Hi S,
Thanks for the feedback.
4/10 Médiocre
Yves
Voyage en famille
14 févr. 2022
Les points faibles : Équipements
Yves
Séjour de 1 nuit en février 2022
Réponse de 24 North Hotel Key West Team le 3 mars 2022
Hi Yves,
Thank you for the feedback.
4/10 Médiocre
karine
Voyage en famille
30 août 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Key west
karine
Séjour de 2 nuits en août 2021
Réponse de Fernando le 2 sept. 2021
Je m'excuse que votre séjour n'ait pas été le meilleur que nous puissions vous offrir, nous aimerions y remédier, veuillez vous contacter au moment qui vous convient le mieux.
10/10 Excellent
Leon Mc
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leon Mc
Séjour de 3 nuits en mai 2024
10/10 Excellent
hector
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hector
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Hector, we're thrilled to hear you had a phenomenal experience at 24 North Hotel Key West! Your positive words about our receptionist from Hungary truly reinforce our dedication to providing top-tier service. We look forward to welcoming you back in the future.
10/10 Excellent
Maylen
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maylen
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Maylen, es maravilloso saber que disfrutó de su estadía en 24 North Hotel Key West. Esperamos darle la bienvenida nuevamente durante sus futuros viajes.
6/10 Satisfaisant
Donna
Voyage en famille
11 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Donna
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Donna, thank you for your candid comments. It's pleasing to hear that you found our lobby and pool areas up to your liking. Also, your kind words about our front desk team members are much appreciated. However, we regret to hear about your concerns regarding the condition of the room and its furnishings. These are areas we're actively seeking to improve. Similarly, we acknowledge your note on the elevators, and this will be attended to. Your feedback is invaluable in helping us enhance guest experiences in the future.
8/10 Bien
Holly
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 mai 2024
Holly, it's wonderful to hear that you had a pleasing stay at 24 North Hotel Key West. Your satisfaction is our motivation to maintain our quality of service. We appreciate your feedback and truly hope that we can look forward to welcoming you back in the future.
10/10 Excellent
Nurys
11 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nurys
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Nurys, we're delighted to hear your positive feedback about 24 North Hotel Key West. It's wonderful that our front desk colleagues were able to make your stay enjoyable. Your thanks will be passed along to them. We look forward to welcoming you back soon.
10/10 Excellent
David
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
David, it's delightful to hear that you had a positive experience at 24 North Hotel Key West. We appreciate your succinct yet encouraging feedback. We hope to see you again in the near future!
8/10 Bien
Guy
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guy
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Guy, thank you for your positive review. It's great to hear you enjoyed your stay at 24 North Hotel Key West, highlighting our delightful pool. While we endeavor to fulfill all possible upgrades, their availability is not always certain. As for parking, we strive to provide a variety of services that create value for our guests. We look forward to welcoming you back in the future.
4/10 Médiocre
ssinpei
Voyage en famille avec de jeunes enfants, Voyage d’affaires
3 mai 2024
ssinpei
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
It's unfortunate to hear that your expectations were not fully met during your stay. We consistently strive to offer competitive rates in line with the market and the amenities we provide. We appreciate your feedback as it affords us the opportunity to better improve our offerings and guest experience.
10/10 Excellent
Joshua
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Joshua, we're thrilled to read that you enjoyed the scenic views and found your room at 24 North Hotel Key West to be wonderful and distinctive. Thank you for sharing your experience. We hope to welcome you back soon for another memorable stay.
8/10 Bien
Alex
Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Thank you for this lovely rating, Alex!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at 24 North Hotel Key West. We'd like to share an even better experience with you soon.
8/10 Bien
Cheng, Ottawa
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cheng
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Cheng, thank you for your feedback. We're glad you enjoyed your stay at 24 North Hotel Key West. We strive to provide an enjoyable experience for our guests, and we're looking forward to welcoming you back in the future.
10/10 Excellent
Linda
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Linda, we're thrilled to hear you appreciated the shared amenities with our sister properties at 24 North Hotel Key West. It's something our guests often find delightful. We note your suggestions about the hot tub and will keep them in mind for future improvements. We look forward to welcoming you back after your future travels. Safe journey!
10/10 Excellent
John
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
John, thank you for choosing 24 North Hotel Key West and sharing your positive feedback. We pride ourselves on maintaining cleanliness and offering value for money. We hope to welcome you back in the future.
6/10 Satisfaisant
Brian
Voyage en groupe
30 avr. 2024
Les points forts : Personnel et service
Brian
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Brian, we regret to hear about the difficulties you encountered with your bathroom amenities and the cleanliness upon arrival at your room. We're dedicated to maintaining a high standard of cleanliness and functionality throughout the entire premises. It appears that we did not meet your expectations in that regard, and for that, we're sincerely sorry. Rest assured that we're taking immediate action to address your concerns. We would appreciate the opportunity to host you again in the future and provide an improved experience.
10/10 Excellent
Jorge
30 avr. 2024
Jorge
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Thank you for sharing, Jorge!At 24 North Hotel Key West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
6/10 Satisfaisant
Adrienne
Voyage en famille
30 avr. 2024
Les points faibles : Personnel et service
Adrienne
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Adrienne, it's delightful to hear that you appreciated our pool. We always aim to provide a comfortable and relaxing experience for our guests at 24 North Hotel Key West. We hope to have the chance to serve you again for an even more enjoyable stay next time!
10/10 Excellent
Lisandra
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisandra
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Lisandra, thank you for leaving a perfect review score for 24 North Hotel Key West. We're thrilled to know your stay was enjoyable. We're all set and looking forward to welcoming you back in the near future.
10/10 Excellent
Loren, Dallas
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loren
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Loren, thank you for taking the time to share your experience at 24 North Hotel Key West. We appreciate your feedback about the resort fee and incidentals, and agree that transparency is important in providing a comfortable stay.We're overjoyed to hear that you appreciated the tranquility of our location and our unique features, like being part of Rooster Row - and the convenience of our shuttle service to Old Town. We're especially glad to hear the positive interactions you had with our team members by the pool bar.Your feedback regarding communication at the front desk is valued. It's fundamental to ensure our guests have all the necessary information for a fulfilling stay.It's great to know that you'd consider staying with us again, and we're looking forward to welcoming you back on your next visit to Key West.
4/10 Médiocre
Antonio
Voyage d’affaires, Voyage en couple
28 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Antonio
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Antonio, we appreciate your insights regarding your recent stay. It's disheartening to learn about your experiences with the room's conditions. Please know that maintaining cleanliness and ensuring all areas are up-to-date are important to us. Your feedback has been noted and will be used to review our services. Thank you for your input.
8/10 Bien
Alejandro
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Alejandro, it's wonderful to hear that your stay at 24 North Hotel Key West left a positive impression. We sincerely appreciate your rating and hope to welcome you back in the future for an even better experience!
6/10 Satisfaisant
Anel
Voyage en famille
28 avr. 2024
Anel
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Thank you for taking the time to share your feedback, Anel.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.
6/10 Satisfaisant
amber
Voyage en couple
28 avr. 2024
Les points forts : Personnel et service et équipements
amber
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Amber, thank you for sharing your experience. We recognize some aspects of your stay weren't entirely satisfactory. We continually work towards modernizing our accommodations and enhancing the comfort of our bedding. We believe these improvements will enable guests to enjoy an even better experience next time.
4/10 Médiocre
richard
26 avr. 2024
richard
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Richard, we regret to hear about the issues you faced concerning the replenishing of amenities and housekeeping during your stay. We generally pride ourselves on our committed team members who take great care of guest needs. It seems we did not meet your expectations in this case. Rest assured, we have taken note of your feedback and will review our service procedures. We genuinely value your patronage and hope for another opportunity to provide an improved experience.
8/10 Bien
Jerome
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jerome
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Jerome, thank you for your review. We're delighted to hear that you found 24 North Hotel Key West to be a great value. We strive to offer competitive rates whilst maintaining the quality of our offerings. Looking forward to welcoming you back for another stay.
8/10 Bien
Tami
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tami
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Tami, it's wonderful to know you enjoyed the cleanliness and services at 24 North Hotel Key West. We appreciate your observations regarding the view and the hours of operation for our inside bar and shuttle service. We're always aiming to improve our offerings for our guests. Thank you for considering our team members friendly and for mentioning our well-maintained areas. Your feedback is valued and we hope to welcome you back in the near future.
10/10 Excellent
wissam
Voyage d’affaires
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
wissam
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Wissam, it's great to hear that you appreciated the cleanliness of 24 North Hotel Key West. We strive to maintain a pristine environment for our guests and we're glad we delivered. We look forward to welcoming you back for another enjoyable stay.
4/10 Médiocre
Lahcen, Boston
Voyage en famille avec de jeunes enfants, Voyage en famille
23 avr. 2024
Les points faibles : Équipements
Lahcen
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Lahcen, it's regrettable to hear about your concerns regarding the room rates. Ideally, pricing varies based on several factors and fluctuates according to demand to ensure fairness. We also aim for professionalism at all times and it's unfortunate to know that your interaction might not have reflected this commitment. We do appreciate your feedback, as it allows us to identify areas for improvement and serve you better in the future.
10/10 Excellent
Natalia, Pembroke Pines
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Natalia
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Natalia, we're delighted to hear that you found the rooms at 24 North Hotel Key West to be comfortable and spotless. We strive to ensure our guests enjoy a relaxing stay with us. We hope to welcome you back in the future.
10/10 Excellent
Alexander
Voyage en famille avec de jeunes enfants
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexander
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Alexander, we are ecstatic to hear you enjoyed the tranquil ambiance at the 24 North Hotel Key West. Our unique location appeals to those seeking a peaceful retreat. We're very grateful for your feedback and hope to have the chance to accommodate you again in the future.
8/10 Bien
ELISARDO
20 avr. 2024
Les points forts : Propreté et personnel et service
ELISARDO
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
We appreciate you sharing this positive rating, Elisardo!The comfort of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West. We want to share an even more enjoyable experience with you next time.
8/10 Bien
Peter
Voyage en famille
18 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.
10/10 Excellent
Bobby
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bobby
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.
6/10 Satisfaisant
Michael
Voyage en famille
16 avr. 2024
Michael
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.
2/10 Horrible
Ryan
Voyage d’affaires
16 avr. 2024
Les points faibles : Personnel et service et équipements
Ryan
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Ryan, we’re truly disappointed to hear that your recent stay didn’t meet your expectations. We deeply regret if there were any misunderstandings regarding room service and other benefits. Our team members are typically known for their helpful nature and we're sorry if this was not your experience. We value your feedback as it helps us identify areas of improvement. We hope you would consider giving us another chance to make it up to you in the future.
10/10 Excellent
David
15 avr. 2024
David
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 7 mai 2024
David, it's fantastic to know your stay at 24 North Hotel Key West met your expectations! We're thrilled you've rated us so highly and hope we'll have the pleasure of hosting you again on your next visit to Key West. Safe travels until we meet again!
8/10 Bien
Tina
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tina
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.