Avis sur Crystal Aura Beach Resort & Spa – All Inclusive
Crystal Aura Beach Resort & Spa – All Inclusive
Atatürk Caddesi, Kemer, Antalya
Avis
8,2
Très bien
8,4/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
2 sept. 2021
Séjour de 9 nuits en août 2021
8/10 Bien
Reda
Voyage en groupe
20 août 2021
Les points forts : Propreté et personnel et service
Reda
Séjour de 4 nuits en août 2021
Réponse de Crystal Aura Beach Resort le 21 août 2021
Dear guest,
Thank you very much for your choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday.
We would be happy to welcome you soon again in our hotel and wish you all the best!
Sincerely,
Hotel Management
6/10 Satisfaisant
Voyageur vérifié
Voyage en groupe
29 juil. 2021
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juillet 2021
Réponse de Guestrelation team le 30 juil. 2021
Dear Guest,
Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when you were in the hotel, letting us make your holiday better.
We hope to have a chance of seeing you again in the future to provide you with better memories.
Sincerely,
8/10 Bien
Voyageur vérifié
Voyage en famille
15 août 2019
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 9 nuits en août 2019
Réponse de General manager le 4 oct. 2019
Dear guest,
Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us.
Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations.
We assure that relevant feedback was shared with our department managers and whole related departments, corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future.
We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya.
Best Regards
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & Spa
6/10 Satisfaisant
Chamil
30 juin 2019
Les points forts : Propreté et personnel et service
Chamil
Séjour de 3 nuits en juin 2019
Réponse de Guest Relations le 2 juil. 2019
Dear Chamil,
Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us.
Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations.
We hope you provided us more information about your experience so that we could take corrective measures in order to avoid comments of this nature in the future.
We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya.
Best Regards
Alina KINIK
Guest Relations Manager
Crystal Aura Beach Resort & Spa
8/10 Bien
Mohamed Amine
26 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
séjour agréable
Mohamed Amine
Séjour de 2 nuits en juin 2018
8/10 Bien
Semra, paris
17 mai 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent vacances
Semra
Dear Semra,
Thank you very much for taking the time to write a comment about our Crystal Aura Beach Resort & Spa.
We are very happy to read that you enjoyed your holiday in our hotel.
We will be honoured to welcome you again in the future.
Best regards from Kemer
Ersin ÖZDEMİR
General Manager
10/10 Excellent
Voyageur vérifié
5 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SURPRENANT
Voyageur vérifié
Réponse de Ersin le 18 nov. 2015
Dear Guest, First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again. Best regards from Kemer Ersin ÖZDEMIR General Manager
8/10 Bien
Voyageur vérifié
26 oct. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très sympathique propre et près de plage
Voyageur vérifié
Réponse de Ersin ÖZDEMİR General Manager le 22 sept. 2015
Dear Guest,
Thank you very much for taking the time to write a comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future.
Best regards from Kemer
8/10 Bien
silvia, Paris
31 août 2014
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
excellente vacances en famille
silvia
Réponse de Ersin Özdemir General Manager le 9 sept. 2017
Dear Silvia,
We would like to thank you very much for your valuable review and for choosing our hotel.
This is an honor for us to see that you are happy about your stay at our otel.
Once again thank you very much and we would like to see you at our hotel in the near future.
Kind Regards,
Ersin Özdemir
General Manager
Crystal Aura Beach Resort & SPA
8/10 Bien
Voyageur vérifié
31 juil. 2014
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Dear Guest,
Thank you for rating!
Best regards,
Ersin Özdemir
General Manager
10/10 Excellent
Erik
7 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Erik
Séjour de 5 nuits en juin 2022
Réponse de Crystal Aura Beach Resort & Spa le 8 juil. 2022
Dear Erik,
Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel.
We are looking forward to see you again.
Sincerely,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & SPA
4/10 Médiocre
Naser, Ashland
Voyage en famille
3 oct. 2021
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Naser
Séjour de 1 nuit en septembre 2021
Réponse de Crystal Aura Beach Resort & Spa le 4 oct. 2021
Dear guest,
Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy several aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better.
We hope to have a chance of seeing you again in the future to provide you with better memories.
Sincerely,
Hotel Management
8/10 Bien
MESUT
17 sept. 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
MESUT
Séjour de 3 nuits en septembre 2021
Réponse de Crystal Aura Beach Resort le 18 sept. 2021
Dear guest,
Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel.
We are looking forward to see you again.
Sincerely,
Hotel Management
10/10 Excellent
Edy
Voyage en famille
4 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edy
Séjour de 4 nuits en août 2021
Réponse de Crystal Aura Beach Resort le 8 sept. 2021
Dear Edy,
Thank you for choice and stay in Crystal Aura Beach Resort & Spa Hotel ! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday.
The mentioned critical points will be discussed internally with the responsibles.
We would be happy to welcome you soon again in our hotel and wish you all the best!
Sincerely,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & SPA
10/10 Excellent
Voyageur vérifié
22 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2021
Réponse de Crystal Aura Beach Resort le 24 août 2021
Dear guest,
Thank you very much for choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday.
We would be happy to welcome you soon again in our hotel and wish you all the best!
Sincerely,
10/10 Excellent
NILUFER
Voyage en famille
28 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NILUFER
Séjour de 3 nuits en juillet 2021
Réponse de Crystal Aura Beach Resort le 18 sept. 2021
Dear guest,
Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel.
We are looking forward to see you again.
Sincerely,
Hotel Management
4/10 Médiocre
Robert
20 juil. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robert
Séjour de 4 nuits en juillet 2021
Réponse de Crystal Aura Beach Resort le 24 juil. 2021
Dear Robert,
Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy some aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better.
We hope to have a chance of seeing you again in the future to provide you with better memories.
Sincerely,
Hotel Management
8/10 Bien
shay, modi'in
Voyage en famille
15 oct. 2019
Les points forts : Propreté et personnel et service
shay
Séjour de 3 nuits en septembre 2019
Réponse de Guest Relations le 15 oct. 2019
Dear guest,
Thank you for voting and leaving a review!
We will be happy to see you again!
Best regards,
Crystal Aura Beach Resort & Spa
8/10 Bien
VOLKAN
7 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VOLKAN
Séjour de 5 nuits en septembre 2019
Réponse de Crystal Hotels Resort & SPA le 9 oct. 2019
Dear Volkan,
Thank you for your positive rating.
Hope to see you again.
Best regards,
6/10 Satisfaisant
Voyageur vérifié
21 août 2019
Les points forts : Propreté
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2019
Réponse de Misafir İlişkileri le 7 oct. 2019
Değerli Misafirimiz,
Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz.
Saygılarımızla
8/10 Bien
Melik
26 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aileye tavsiye edilir.
Melik
Séjour de 6 nuits en juillet 2019
Réponse de Misafir İlişkileri le 7 oct. 2019
Değerli Misafirimiz;
Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz.
Saygılarımızla
2/10 Horrible
J, London
Voyage en famille avec de jeunes enfants
8 juil. 2019
Les points faibles : Personnel et service et équipements
J
Séjour de 7 nuits en juin 2019
Réponse de General Manager le 9 juil. 2019
Dear guest,
Thank you for letting us knows about your stay at Crystal Aura Beach Resort & Spa by sharing your precious time with us.
Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations.
We assure that relevant feedback was shared with our department managers and whole related departments, the corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future.
We wish you provided us information like your room number or at least your name and surname so that we could take the corrective measures or to see if there was any recorded complaint coming from you during your stay.
I would like to mention that our breakfast time is till 10:00, from 10:00 to 11:00 o'clock there is late breakfast which menu is not as rich as the main breakfast's one, that is why many of the dishes are taken away around 10:00 o'clock. But nonetheless there is still variety of food to choose from even after 10:00.
We have enough baby chairs to satisfy the needs of our little guests. Unfortunately, there might be a lack of baby chairs during the busiest hour; it is physically impossible to provide a highchair for every child if the guests with babies/toddlers come to the restaurant at the same time. We are sorry for inconvenience.
We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya!
Best Regards
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & Spa
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 juin 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en juin 2019
Réponse de General Manager le 18 juin 2019
Dear guest,
We are happy to know that you enjoyed your holiday!
Thank you for voting and leaving a review!
Best regards,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & Spa
10/10 Excellent
Voyageur vérifié
19 mai 2019
Voyageur vérifié
Séjour de 8 nuits en mai 2019
Réponse de General Manager le 14 juin 2019
Dear guest,
Thank you for voting!
We hope to see you at Crystal Aura Beach Resort & SPA again!
Best regards,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & Spa
6/10 Satisfaisant
Voyageur vérifié
13 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de General Manager le 16 mai 2019
Dear Guest,
Thank you very much for leaving a review!
We are sorry to hear that you were not fully satisfied with your stay at our hotel but we will pay more attention to the areas you have mentioned above.
It was a pleasure for us to welcome you at Crystal Aura Beach Resort & SPA. We hope to see you again among our guest!
Best Regards,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & SPA
10/10 Excellent
Voyageur vérifié
8 mai 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en avril 2019
Réponse de General Manager le 11 mai 2019
Dear guest,
Thank you for voting !
Best regards,
Bülent Ahmetoğlu
General Manager
Crystal Aura Beach Resort & Spa
10/10 Excellent
Voyageur vérifié
30 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2018
4/10 Médiocre
Marc, Mechelen
20 oct. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Geen aanrader
Marc
Séjour de 12 nuits en octobre 2018
10/10 Excellent
karim
24 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfect hotel
karim
Séjour de 2 nuits en septembre 2018
8/10 Bien
Özer
18 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Özer
Séjour de 3 nuits en juin 2018
4/10 Médiocre
Voyageur vérifié
25 oct. 2017
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Russische enclave
Voyageur vérifié
Séjour de 6 nuits en octobre 2017
Réponse de General Manager le 27 oct. 2017
Dear Guest,
We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyzing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
We are sorry to hear that behavior and english language efficiency of staff were not up to your expectations. Also we have to notice that our hotel is international hotel and so much different peoples can meet each other in it. For example at the moment we have guests from Russia, Latvia,
Lithuania, Estonia, Germany, Ukraine,Turkey, Belarus, Poland, Iran, England, France, Netherlands, Romania, Denmark, Kazakhstan etc.) Regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly.
We thoroughly look forward to welcoming you back to one of our Crystal Hotels in the future and promise to give you a special attention on your next holiday with us.
Best regards
Ersin ÖZDEMIR
General Manager
10/10 Excellent
Ellie, UK
19 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location to the beach
Ellie
Séjour de 9 nuits en juillet 2017
Réponse de Ersin Özdemir le 21 sept. 2017
Dear Ellie,
First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach.
We are very happy to read that you enjoyed your holiday in our hotel.
As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork.
Our hotel was a pleasure to welcome you. We hope to see you among us again.
Best regards
Ersin ÖZDEMIR
General Manage
8/10 Bien
Ismet
16 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ismet
Séjour de 1 nuit en septembre 2017
Değerli İsmet Bey,
Öncellikle siz değerli misafirlerimizi Crystal Aura Beach Resort & Spa tesisimizde ağırlamaktan mutluluk duyduk.
Crystal Hotels olarak temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz. Yorumunuzda bahsetmiş olduğunuz konular ile ilgili gerekli kontrollerin mutlaka yapılacağını buradan sizinle paylaşmak isteriz.
Crystal Aura Beach ailesi olarak bizleri tercih ettiğiniz ve yapıcı eleştirilerde bulunduğunuz için yönetim olarak çok teşekkür ederiz. En kısa zamanda yeniden sizleri otellerimizde ağırlamak umuduyla saygılarımızı sunarız.
Saygılarımızla,
Ersin Özdemir
Genel Müdür
8/10 Bien
Baris Zuhdu
11 sept. 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Guzel bit tatil
Baris Zuhdu
Séjour de 5 nuits en septembre 2017
Değerli Barış Bey,
Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Misafirlerimizin tatillerinden beklentilerinin her daim bir adım önünde olabilmek için fikirleriniz ve değerlendirmeleriniz bizler için çok önemli. Pozitif yorumlarınız ile birlikte yapıcı eleştirilerinizin de dikkate alındığını bilmenizi isteriz. Sizi Crystal Aura Beach Resort & Spa tesislerimizde tekrar aramızda görmek umudu ile, güzel günler diler, saygılarımızı sunarız.
Ersin Özdemir
Genel Müdür
8/10 Bien
Burak
26 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Burak
Séjour de 6 nuits en août 2017
Sayın Burak Bey,
Otelimizi beğenmeniz ve olumlu değerlendirmeniz için bütün ekip olarak sizlere teşekkür eder, saygılarımızı sunarız,
Crystal Aura Beach Resort & Spa
Otel Yönetimi
2/10 Horrible
Homoud
24 août 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Homoud
Séjour de 2 nuits en août 2017
Dear Homoud,
We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
We are sorry to hear that some services and members of staff were not up to your expectations. In regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly.
We thoroughly look forward to welcoming you back to Crystal Aura Beach Resort & Spa in the very near future and promise to give you a special attention on your next holiday with us.
Best regards
Ersin ÖZDEMIR
General Manager
10/10 Excellent
NAWAR
13 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place
NAWAR
Séjour de 1 nuit en août 2017
Dear NAWAR,
Thank you for rating!
Best regards,
Ersin Özdemir
General Manager
8/10 Bien
Mohanad
17 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
15 /07/2017
Mohanad
Séjour de 1 nuit en juillet 2017
Dear Mohanad,
First of all, we thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Best regards
Ersin ÖZDEMIR
General Manager
10/10 Excellent
Voyageur vérifié
10 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good in general
Voyageur vérifié
Séjour de 2 nuits en juillet 2017
Réponse de Ersin Özdemir General Manager le 27 août 2017
Dear Guest,
First of all, we thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Best regards
Ersin ÖZDEMIR
General Manager
8/10 Bien
Voyageur vérifié
8 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flott hotell
Voyageur vérifié
Séjour de 2 nuits en juillet 2017
Dear Guest,
First of all, we thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Best regards
Ersin ÖZDEMIR
General Manager
8/10 Bien
Mehmet
2 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Genelde iyi fakat çocuk kulübü sınıfta kalıyor
Mehmet
Séjour de 7 nuits en juin 2017
Değerli Mehmet Bey,
Kıymetli zamanınızı ayırarak görüşleriniz paylaştığınız için çok teşekkür ederiz.
Crystal Hotels Resorts & Spa Ailesi olarak amacımız her geçen gün kendimizi yenileyerek servis ve hizmet kalitemizi daha üst seviyelere çıkarmaktır. Bu doğrultuda siz değerli konuklarımızdan gelen önerilerin yönetim olarak yapacağımız çalışmalara olumlu katkıda bulunacağına inanmaktayız. Sizlerden gelen her türlü şikâyet, eleştiri ve öneriler değerlendirilmekte ve bu doğrultuda gerekli çalışmalar yapılmaktadır. Bu kapsamda sizden aldığımız yorum değerlendirilerek ilgili departman tarafından takibi yapılacaktır.
Umarız sizleri tekrar ağırlama fırsatı bulur ve daha iyi bir deneyim yaşatabiliriz.
Tekrar görüşmek dileğiyle,
Ersin ÖZDEMİR
Genel Müdür
8/10 Bien
Voyageur vérifié
25 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall everything is awesome
Voyageur vérifié
Séjour de 3 nuits en juin 2017
Dear Guest,
First of all, thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Best regards
Ersin ÖZDEMIR
General Manager
10/10 Excellent
Mohammad hossein
16 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
fabulous hotel
Mohammad hossein
Séjour de 2 nuits en mai 2017
Dear Mohammad,
Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa.
We are happy to read that you enjoyed your holiday in our hotel.
We will be honoured to welcome you again in the future.
Best regards from Kemer,
Ersin ÖZDEMİR
General Manager
8/10 Bien
Zayed, London
7 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel
Zayed
Réponse de Ersin Özdemir General Manager le 11 sept. 2017
Dear Zayed,
First of all, thank you for choosing us and taking your time to review your stay with details.
Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities.
All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible.
We are looking forward to seeing you here and promise to pay a special attention for you.
Best regards
Ersin ÖZDEMIR
General Manager
4/10 Médiocre
Voyageur vérifié
29 oct. 2015
Les points forts : Propreté
Les points faibles : Personnel et service
Decent resort, not good service
Voyageur vérifié
Réponse de Ersin le 9 janv. 2016
Dear Guest;
First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again.
Best regards
Ersin ÖZDEMIR
General Manager
10/10 Excellent
Voyageur vérifié
26 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ich werde nochmal tun!
Voyageur vérifié
Réponse de Ersin le 12 nov. 2015
Lieber Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und Ihnen Ihr Urlaub positiv in Erinnerung bleibt. Wir hoffen, Sie auch ein weiteres Mail bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute.
Mit freundlichen Grüssen aus Kemer
Ersin ÖZDEMİR
Hoteldirektor
10/10 Excellent
ihsan, istanbul
24 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mükemmel bir otel
ihsan
Réponse de Ersin le 9 janv. 2016
Değerli Misafirimiz,
Tatilinizde otelimizi tercih ettiğiniz ve değerli yorumunuzu buradan bizimle paylaştığınız için çok teşekkür ederiz. Size güzel bir konaklama deneyimi yaşattığımızı duymanın bizim için çok önemli ve bir gurur kaynağı olduğunu belirtmek isterim.
Sizi yeniden otelimizde görme dileği ve saygılarımızla,
Ersin ÖZDEMİR
Genel Müdür
10/10 Excellent
Voyageur vérifié
19 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Besten Service
Voyageur vérifié
Réponse de Ersin le 12 nov. 2015
Lieber Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und Ihnen Ihr Urlaub positiv in Erinnerung bleibt. Wir hoffen, Sie auch ein weiteres Mail bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute.
Mit freundlichen Grüssen aus Kemer
Ersin ÖZDEMİR
Hoteldirektor
10/10 Excellent
Voyageur vérifié
19 oct. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel. Clean and good rooms.
Voyageur vérifié
Réponse de Ersin le 10 nov. 2015
Dear Guest,
Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future.
Best regards from Kemer
Ersin ÖZDEMİR
General Manager