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Avis sur Manteo at Eldorado Resort

3.5 out of 5
Manteo at Eldorado Resort
3762 Lakeshore Rd, Kelowna, BC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 583 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 263 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 84 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1004." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Jacques

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Un Halte sur le retour pour Vancouver une nuit suffit rien à faire et situation particulière à cause des feux de foret chambre vieillot à rénover
Séjour de 2 nuits en août 2023
Réponse de Peter le 23 août 2023
Merçi pour le critique. Malheureusement, les incendies de forêt nous ont obligé à cesser temporairement nos activités. Nous espérons que vous reviendrez dans de meilleures conditions.

6/10 Satisfaisant

Luc

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Près du Lac
Séjour de 1 nuit en mai 2022
Réponse de The Front Desk le 3 mai 2022
Thank you for taking the time to write a review!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel endroit pour un séjour!
Séjour de 2 nuits en avril 2022
Réponse de The Front Desk le 29 avr. 2022
Thank you for the great rating Rachel; we hope to welcome you back.

8/10 Bien

Yasmina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emplacement et site
Séjour de 1 nuit en mars 2022
Réponse de The Front Desk le 30 mars 2022
Thank you for the great rating and hope to see you again!

8/10 Bien

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and location in beautiful Kelowna. The restaurant at the hotel was closed for renovations but we had access to the Eldorado's restaurant which was very good and a very short walk from our hotel. Internet was ok, but we would have liked to been able to cast to the in-room TV.
Séjour de 1 nuit en février 2022
Réponse de Front Desk le 25 févr. 2022
Thank you Samuel for taking the time to post a great review. We hope to see you again!

10/10 Excellent

Jean Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La vue sur le lac est excellente et le personnel est très courtois
Séjour de 2 nuits en octobre 2021
Réponse de The Front Desk Team le 12 oct. 2021
Good Morning Jean, Thank you for choosing Manteo and taking the time to review your stay with us, we are glad you enjoyed your stay and appreciate your feedback! Kind Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2018
Réponse de The Front Desk Team le 17 déc. 2018
Thank you for the wonderful feedback and for choosing Manteo Resort, we look forward to welcoming you back in the future! Kind Regards,

8/10 Bien

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property is dated.
Séjour de 3 nuits en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Thank you for taking the time to leave us a review. We will make sure to use your feedback to improve and get better.Warm Regards

10/10 Excellent

Brenda

Voyage en couple
Thoroughly enjoyed!!! Only suggestion might be a microwave, otherwise perfect!!!!
Séjour de 2 nuits en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Brenda,Thank you for the great rating and review.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

4/10 Médiocre

Camilla

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Why do staff put a grandmother and her little granddaughter in a room next to 4 young adults. There was music and partying for hours. I called the front desk several times but no one answered. Eventually at 3:15am someone answered. She said I should have called earlier. I said I tried. Plus the room was large with a king bed which was great, but the bathroom was ridiculously little. I had to step in the tub to close the door. The bathroom sink is outside which was just a sink. No space to put toiletries. It didn’t make sense to pay this large fee to have such a large room and no space in the bathroom or sink. I won’t stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Camilla, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Warm Regards,

6/10 Satisfaisant

Manjinder

Les points faibles : Personnel et service
service was very poor .there were no bath towels in the washroom when we asked ot took them 2 hour to send towels in the room after 2 calls
Séjour de 1 nuit en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Majinder,We would like to sincerely apologies about that.We always strive to give the best service to our guests and we are sorry that we did not meet your expectations.We will make sure we share the feedback with our staff to ensure it does not happen again.Warm Regards

8/10 Bien

Tersoo

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Nice well run resort. Our Villa flooded during our stay but this was promptly fixed. A kids club or activities for the kids would be great
Séjour de 3 nuits en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Tersoo,Thank you for your kind words.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

Karen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a comfortable and well-appointed stay and we love that we can bring our beloved pups to stay with us.
Séjour de 1 nuit en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Karen,Thank you for the great rating and review.We are glad that you enjoyed your stay and hope to see you again soon with your pup!Warm Regards

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we arrived Burrowing Owl was being served in the lobby for the Friday night free wine and appetizer event. A lovely way to end a long drive and start a quick getaway.
Séjour de 2 nuits en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Jennifer,Dear Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great bartender. Had the Casey south side. Delicious dinner. Good sleeping. Wonderful scenery of the water
Séjour de 3 nuits en avril 2024
Réponse de Marieme le 23 mai 2024
Dear JamesThank you for your kind words.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

Tani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Marieme le 16 mai 2024
Dear Tani,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

QINGXING

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The lakeview is amazing!
Séjour de 5 nuits en avril 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear guest,Thank you for the great review.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

Darwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was so beautiful. The staff is amazing. They helped iut so much. They made the stay worth it and will go back again. Everthing was great.
Séjour de 2 nuits en mai 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear Darwin,Thank you for your kind words about our staff.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

jen

Séjour de 1 nuit en mai 2024
Réponse de Marieme le 23 mai 2024
Dear Jen,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

David

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
View of the lake
Séjour de 1 nuit en mai 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear David,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

Derek

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Facilities are getting slightly dated. But very good hotel, nice staff and great pool and beach.
Séjour de 3 nuits en avril 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear Derek,Thank you for the great review.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

4/10 Médiocre

Maria

Voyage d’affaires, Voyage en couple
When I was booking a room , nowhere on the website was mentioned that they have a bath sink in the main room, separately from bathroom Which made me feel uncomfortable I’ve tried to ask for replacement for that type of room, but all they could do is give me an upgrade for $150 extra
Séjour de 3 nuits en avril 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear Maria,Thank you for taking the time to leave us a review.We sincerely apologies about the inconvenience.We will make sure to use your feedback to improve and get better.We hope to have the opportunity to welcome you back and change your impressions,Warm Regards

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very relaxing experience. Quick check in/out, all the amenities I needed and the to DIE for view of Lake Okanagan. Parking can be problematic (limited spaces) and no microwave in room option was disappointing. However there was one available in the pantry area so not a total loss. Would recommend Manteo for a getaway for sure.
Séjour de 2 nuits en avril 2024
Réponse de Summer T le 30 avr. 2024
Dear Peter,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 Bien

Jonathan, Mission

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff.
Séjour de 2 nuits en mars 2024
Réponse de Summer T le 30 avr. 2024
Dear Jonathan,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanest hotel I've stayed in a long time! Beautiful lake views. Not the best sound proofing, but would definitely come back.
Séjour de 1 nuit en avril 2024
Réponse de Summer T le 30 avr. 2024
Dear Sarah,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

10/10 Excellent

Theresa

Séjour de 1 nuit en avril 2024
Réponse de Marieme le 23 mai 2024
Dear Theresa,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

Stanley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place and quiet
Séjour de 1 nuit en avril 2024
Réponse de Marieme le 26 avr. 2024
Dear Stanley,Thank you for the five stars rating.Warm Regards,

10/10 Excellent

Guneet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was beautiful. Rooms and upholstered furniture could use a deep clean. Views were beautiful. Staff was friendly. It got noisy at times. But apart from that, it was great.
Séjour de 3 nuits en avril 2024
Réponse de Summer T le 30 avr. 2024
Dear Guneet,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

10/10 Excellent

Raymonde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Marieme le 26 avr. 2024
Dear Raymonde,Thank you for the five stars rating!Warm Regards,

10/10 Excellent

Ramesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Resort by the lake with excellent views
Séjour de 3 nuits en avril 2024
Réponse de Marieme le 24 avr. 2024
Thank you Ramesh for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 Bien

Kayte

Séjour de 1 nuit en avril 2024
Réponse de Marieme le 14 mai 2024
Dear Kayte,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, beautiful walkway, all the in house amenities
Séjour de 1 nuit en avril 2024
Réponse de Marieme le 24 avr. 2024
Dear Danielle,Thank you for the great rating.We are glad that you enjoyed your stay at the Resort and hope to see you again soon !Warm Regards,

10/10 Excellent

Safwan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Large, clean rooms with lake view balcony. Nice boardwalk inside the property. Also has a tiny private beach.
Séjour de 2 nuits en avril 2024
Réponse de Tobe, Front Office Supervisor le 16 avr. 2024
Dear Mr Nawaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was really good
Séjour de 2 nuits en avril 2024
Réponse de Tobe, Front Office Supervisor le 16 avr. 2024
Dear Mr Wheeler,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Dilshad

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good.
Séjour de 1 nuit en avril 2024
Réponse de Marieme le 24 avr. 2024
Dear Dilshad,Thank you for your kind words.Warm Regards,

10/10 Excellent

Mark

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Tobe, Front Office Supervisor le 16 avr. 2024
Dear Mr Seymour,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Wai

Séjour de 1 nuit en avril 2024
Réponse de Marieme-Front Office Manager le 5 mai 2024
Dear guest,Thank you for the great review.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Eldorado side and were lucky enough to score a room with a lakeside view. It was absolutely stunning. Every morning I would wake up and nave a cup of Nespresso and watch the sunrise over the mountains and simply marvel at the beautiful water stretched out in either direction as far as I could see. We dined in the Maestro restaurant twice, and both times we were very happy with the food. Although it was their "casual" dining space, it was still very high standards and would have been on par with a very nice Earls as a comparison. We ordered room service from The Lakeside Restaurant a few times and were also very happy with the food. All were delicious and visually appealing. Our only complaint for the whole operation was the phone service. Their switchboard seemed to be a little messy as I wasn't able to reach the desired destination easily, but figured out I would just call front desk all the time and have them direct my call. That seemed to work. All in all, the property is a top notch destination with two indoor pools and two hot tubs to choose from, with a nice little gym, and a private beach to enjoy. I would highly recommend coming here if you're visiting Kelowna. This will be my resort of choice for years to come.
Séjour de 6 nuits en avril 2024
Réponse de Tobe, Front Office Supervisor le 15 avr. 2024
Dear Mr. Grigore,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Tobe, Front Office Supervisor le 15 avr. 2024
Dear Mr Bishop,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

William

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super friendly staffs!!! Everyone is smiling and looking happy when you walk in the hotel. They have a very good restaurant, staffs are friendly too. Exceptional food options and delicious.
Séjour de 2 nuits en mars 2024
Réponse de Marieme le 10 avr. 2024
Dear William,Thank you for the great review and rating.We are glad that you enjoyed your stay at the Resort and can't wait to welcome you back!Warm Regards,

8/10 Bien

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the location. Beautiful view. Front desk staff obviously were new and not get helpful. Super polite and friendly however! Would stay here again
Séjour de 2 nuits en mars 2024
Réponse de Tobe, Front Office Supervisor le 10 avr. 2024
Dear Ms. Reagles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean very quiet and comfortable. Needs some cleaning on the outside with dirt, cobwebs on the building. Inside needs some touch up on the walls, tiles ets. Overall very good.
Séjour de 1 nuit en avril 2024
Réponse de Tobe, Front Office Supervisor le 9 avr. 2024
Dear Mr. Marton,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Gabriel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good
Séjour de 2 nuits en avril 2024
Réponse de Tobe, Front Office Supervisor le 6 avr. 2024
Dear Mr. Ferreux,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

Cornelia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing was our hotels restaurant was closed the two days we were there.
Séjour de 2 nuits en avril 2024
Réponse de Tobe, Front Office Supervisor le 15 avr. 2024
Dear Mr. Bulau,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Rita

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved the rooms and the walkable area Felt very safe. Meals at the Eldorado were very disapointing - breakfast took 1 hour on Saturday and was cold. the Friday night cocktail party y was great fun and the staff was great
Séjour de 4 nuits en mars 2024
Réponse de Marieme le 4 avr. 2024
Dear Rita,Thank you for taking the time to leave us a review.We are glad that you enjoyed your room and had a great time at the Welcome Reception. We will make sure to use your feedback about the restaurant to improve and get better.Warm Regards,

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location on the lake is amazing
Séjour de 3 nuits en mars 2024
Réponse de Marieme le 4 avr. 2024
Thank you Paul for the great review and rating. We hope to see you again soon !Warm Regards.

8/10 Bien

NAVDIP

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely stay, will definitely come back again!!
Séjour de 4 nuits en mars 2024
Réponse de Tobe, Front Office Supervisor le 1 avr. 2024
Dear Ms. Sidhu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Angelo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our entire stay. Perfectly located. Clean rooms. And plenty of parking!
Séjour de 3 nuits en mars 2024
Réponse de Tobe, Front Office Supervisor le 1 avr. 2024
Dear Mr.Guemos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Devon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic scenery , staff , cleanliness and a must stay while in Kelowna . Best value for your hard earned money
Séjour de 2 nuits en mars 2024
Réponse de Marieme le 28 mars 2024
Dear Devon,Thank you for the great review and rating!We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

8/10 Bien

Jatinder

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is quiet
Séjour de 2 nuits en mars 2024
Réponse de Marieme le 11 avr. 2024
Dear Jatinder,Thank you for the great rating.We are glad that you enjoyed the Resort location and hope to see you again soon!Warm Regards,