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Avis sur Best Western Premier Keizer/Salem Hotel

3 out of 5
Best Western Premier Keizer/Salem Hotel
5188 Wittenberg Lane Ne, Keizer, OR

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 345 avis sur 551." "
Note des voyageurs de 8 (Bien), d’après 128 avis sur 551." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 551." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 551." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 551." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Guillaume

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Staff, very Helpful and always nice. Clean beautiful room. Easy to access and well located. Thanks
Séjour de 6 nuits en février 2023
Réponse de Front Desk le 6 mars 2023
Thank you for completing our survey, your feedback is very important to us.

8/10 Bien

Philippe

Séjour de 1 nuit en août 2022
Réponse de Front Office Manager le 13 sept. 2022
Thank you for completing the survey, your feedback is very important to us.

10/10 Excellent

APRIL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Very friendly staff and very clean...
Séjour de 1 nuit en mai 2024

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Their breakfast was good. Except the fruit. It was all old and rotten.
Séjour de 1 nuit en mai 2024

8/10 Bien

Wilson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worked for for out of town work
Séjour de 2 nuits en février 2024
Réponse de Front Desk Agent, Brandi le 27 avr. 2024
Hello Wilson, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you again soon! Safe travels back home!-BWP Staff!

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Front Desk Agent, Brandi le 22 avr. 2024
Hello Jose, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Heather, Front desk le 18 avr. 2024
Hi Daniel, Thank you so much for your positive review.We hope you stay with us again in the future!

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, clean quiet and friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Colton Hiebert le 4 avr. 2024
Thank you for your positive review Chris.

8/10 Bien

Brian

Voyage d’affaires, Voyage en couple
Close to everything food , drinks, walking
Séjour de 4 nuits en mars 2024
Réponse de Colton Hiebert le 4 avr. 2024
Thank you for your positive review Brian.

10/10 Excellent

Jim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The time we were there was pretty short but it was very comfortable. The mattress was very nice and the breakfast gave us a good start to the day. We'll be back.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Agent- Brandi le 2 avr. 2024
Hello Jim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Melina

Séjour de 1 nuit en mars 2024
Réponse de Front Desk Agent - Kat le 20 avr. 2024
Thanks for the feedback Melina! We Hope to see you again!

8/10 Bien

Aisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location close to Keizer Station shopping and lots of dining options. Clean, safe, and updated property. Huge parking lot. Front drsk was super friendly and nice at check in and check out. Brealfast ended too early and we didn't get to have breakfast. Lawn mowing/leaf blowing started eay too early in the morning! Not very happy about being woken up at 8am to leaf blowers. Can you at least wait til 9?? TV had sound but no picture on the morning of check-out which was a bummer. Guests upstaurs from our room was stomping around at 1am...wish these hotel floors were soundproof.
Séjour de 1 nuit en mars 2024
Réponse de Colton Hiebert le 4 avr. 2024
Thank you for your positive review Aisha. I will absolutely look into the areas of concern you mentioned and attempt to find a solution.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great place to stay while in the Salem, OR area!
Séjour de 7 nuits en mars 2024
Réponse de Colton Hiebert le 27 mars 2024
Thank you for your positive review. We hope to see you again in the future!

10/10 Excellent

Laurel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly helpful staff, very clean room.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Agent, Brandi le 24 mars 2024
Hello Laurel, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Médiocre

Kathren, REDMOND

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Lots of plumbing issues and other maintenance challenges in my room. I ended up leaving early even though I couldn’t receive a refund for early departure.
Séjour de 4 nuits en mars 2024
Réponse de Colton Hiebert le 18 mars 2024
I am so sorry to hear that your stay was less than satisfactory. I will make sure my maintenance team gets into this room and makes the repairs needed. We hope to see you again in the future to provide you with a much better experience.

10/10 Excellent

broc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Colton Hiebert le 18 mars 2024
Thank you Broc for your positive review.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was great
Séjour de 3 nuits en mars 2024
Réponse de Front Desk Agent- Brandi le 17 mars 2024
Hello Jane, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Wilson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
worked out great for my employees out of town
Séjour de 4 nuits en février 2024
Réponse de Front Desk Agent, Brandi le 12 mars 2024
Hello Wilson, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Cheyenne

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel in a good area with plenty of parking and a great gym! But our room smelled like perfume over cigarette smoke and staff was hit and miss, really nice evening worker when I checked in but a couple other times I needed things from the desk and no one was round for 10 minutes, I finally had to give up waiting without being helped.
Séjour de 3 nuits en mars 2024
Réponse de Colton Hiebert le 11 mars 2024
Thank you, Cheyenne, for your review. I value all guest feedback. I am glad you enjoyed your stay. I apologize about the smell in your room and lack of an available front desk agent. I will definitely look into both of these issues in order to resolve them in the future for you or any other guest.

10/10 Excellent

Sky

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a mistake in booking and they really made us comfortable and were very accommodating.
Séjour de 4 nuits en février 2024
Réponse de Front Desk Agent- Brandi le 5 mars 2024
Hello Sky, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love the shower and the spacious of the room.
Séjour de 1 nuit en janvier 2024
Réponse de BWP Front Desk le 2 mars 2024
Thanks for the feedback Christina!We are very glad to hear that you were happy with your room!We hope to get the chance to see you again the next time you are in the area.Best of wishes until then!

10/10 Excellent

Daniel

Séjour de 1 nuit en février 2024
Réponse de Colton Hiebert le 20 mars 2024
Thank you for your review!

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 1 mars 2024
Hey Kimberly!Thanks so much for the great review! We hope to see you again sometime!

10/10 Excellent

Jim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check-in was quick and the young lady was friendly and efficient. The room was clean and spacious and the bed was very comfortable. A good, hot breakfast was supplied, a great start to the day. One note, I've never seen a suite with two TVs, one on either side of the partition, about 11' apart. We didn't use both but it was unique. I'm sure we'll be back again.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 28 févr. 2024
Hello Jim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Médiocre

Cheyenne

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Mike Brown GM le 27 févr. 2024
Hello Cheyenne. I see we did not meet your expectations during your stay. I would greatly appreciate it if you could let me know what went wrong. We take great pride in taking care of our guests and want to see what we could do to make it better. Please call me if you would.

10/10 Excellent

Rozanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 28 févr. 2024
Hello Rozanne, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

6/10 Satisfaisant

Bethany

Séjour de 2 nuits en février 2024
Réponse de Colton Hiebert le 20 mars 2024
Thank you for your review!

10/10 Excellent

Jessica and Jeff

Voyage en famille
The gal that checked us in was absolutely amazing!!
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 28 févr. 2024
Hello Jessica and Jeff, Thank you so much for taking your time to leave us/myself a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Bien

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice updated property , pleasant staff. However, Expedia charged me incorrectly, added a tax/fee in addition to price that was to already the fees were to be included
Séjour de 1 nuit en février 2024
Réponse de BWP Front Desk le 24 févr. 2024
Hello Catherine! We appreciate your feedback! On behalf of the staff here at the Best Western Premier Keizer/Salem, we are all are very glad to hear that you enjoyed your stay with us! The staff here take pride in assuring that every guest we have, receives the best service possible!We are very sorry to find out about your pricing issues with Expedia, but hope that you wont hesitate to come back and see us the next time you're in the area!We look forward to seeing you again.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girl at the front desk was honestly so sweet. I made a mistake and booked a room with a king bed instead of a queen and they were full so we had to make do but you would think that she was the one who messed up. She went above and beyond and it was very much appreciated.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 20 févr. 2024
Hello Tiffany, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Kim

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was so friendly and responsive and helpful!!! Hotel room was excellent, quiet and very Clean!! Area/neighborhood was safe. Breakfast/ coffee was great !!!
Séjour de 4 nuits en décembre 2023
Réponse de Front Desk Agent, Brandi le 18 févr. 2024
Hello Kim, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Giselle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff was amazing and helpfull.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 12 févr. 2024
Hello Giselle, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Bien

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Major Shrinkage
Nice clean hotel. Good breakfast The pool is way too cold and the hot tub is too hot.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent- Brandi le 5 févr. 2024
Hello Keith, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Les

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Desk Agent, Brandi le 6 févr. 2024
Hello Les, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Kivet

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Legit
We had everything we needed. Included breakfast was amazing & my kids loved the waffle maker. I even hit the indoor pool on my last night. Pool was heated & room felt warm while having a view of snow outside. The room service was on point. Always came back to a clean room.
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello Kivet, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

4/10 Médiocre

Timothy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Hotel not as clean as rating and reviews say
The room itself seemed ok but upon going to inside the bathroom in the morning I discovered a bunch of ants crawling on the floors and all around the border of the bathroom and coming from under the walls somewhere. No way to tell if they were crawling in the room on the carpet area. I reported it to the front desk. They were also not willing to work with a refund for another reservation at alter date that needed to be canceled. Will not be using this hotel for future business trips to Salem.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear Timothy,I am sorry to hear we fell short of your expectations. I will share your feedback with my team to prevent this issue from happening in the future. If we can be of any assistance please feel free to reach out to us at the hotel. Best Wishes,Mike Brown General ManagerBest Western Premier

10/10 Excellent

Ali

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My 4 night stay at best western!
The staff was incredible! They were very attentive, kind, and super friendly! They made my stay very welcoming and comfortable. I enjoyed chatting with them every time I came down to the lobby. This hotel offers breakfast and let me just say the dining area was very clean and the food was prepared very nicely. I enjoyed the waffle making station the most 😋 My room was very clean and I was surprised with how big the room was! Super Spacey, and cozy! I would definitely come stay here again, and will be recommending this hotel to friends and family of mine. It was also in a very great area. I felt very safe walking around outside by myself.
Séjour de 4 nuits en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello Ali, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Micah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello Micah, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

James

Voyage en famille
This was a well run hotel. We as a couple were very pleased with our two night stay. Thank you!
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello James, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello Christine, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Scottie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and remodeled
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 4 févr. 2024
Hello Scottie, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mmm
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk Agent, Brandi le 27 janv. 2024
Hello John, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Nicholas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 27 janv. 2024
Hello Nicholas, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Bien

Mitchell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de BWP Front Desk le 22 janv. 2024
Hello Mitchell, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Min

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EV Charging Station - though only one. I lucked out and was able to charge. Brandy had a lot on her plate being the only front desk staff at the time of my check-in. But she was courteous and professional. I enjoyed my short interaction with her. She deserves a bonus
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 21 janv. 2024
Hello Min, Thank You so much for leaving me/us a great review! We definitely try our best to make your stay with us as comfortable and easy as possible! We hope to see you again on your next trip! Safe Travels home!

8/10 Bien

Susan

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et équipements
Very convenient for I5 in ice storm. Clean and quiet rooms, close to shopping and restaurants. Great pool, hot tub, fitness rooms. Very large rooms so good for 2 plus dog. Great breakfast. Only negative was lack of wifi in bedroom, fine in lobby and if you stood outside bedroom door, not very handy. Staff seem aware of problem and supposed to be getting fixed.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 21 janv. 2024
Hello Susan, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Bien

Brian

Voyage d’affaires
Really in joyed my stay with you guys thanks
Séjour de 6 nuits en janvier 2024
Réponse de Front Desk Agent, Brandi le 15 janv. 2024
Hello Brian, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got this hotel for a,friend and he loved it!
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 15 janv. 2024
Hello Sandra, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet - nice facility
Séjour de 1 nuit en décembre 2023
Réponse de Front Desk Agent, Brandi le 15 janv. 2024
Hello Thomas, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!

8/10 Bien

Valentin

Les points forts : Propreté et équipements
Perfect place for an overnight stay on the way to final destination.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Agent, Brandi le 15 janv. 2024
Hello Valentin, Thank you so much for taking your time to leave us a good review! We certainly do our best to make your stay the best it can be! We hope to see you on your next stay with us! Safe travels back home!-BWP Staff!