Avis
8,0
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
9,0/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
5 janv. 2015
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Réponse de Laksitha Wegodapola le 21 mars 2015
Dear Guest,
Thank you for leaving us a review about your recent stay at our hotel.
It is disappointing to know that you did not have a pleasant stay with us and found the rooms to be noisy.
Many patrons of our hotel find our associates to be very helpful and friendly. Therefore it is sad to know that you found them to be intrusive instead. The team has been advised to be more hospitable in their approach in future.
Our culinary team is disappointed to know that you felt the food was average and that it did not meet your expectation.
Please accept my apologies once again for your disappointment, as I mentioned to you on your review on Trip Advisor regarding the new year’s eve supplement which was collected upon arrival, as this information was indicated on the terms and conditions applicable for your booking. However, as mentioned earlier, kindly note that the new year’s eve supplement is a compulsory payment as practiced and collected by many other hotels in Sri Lanka.
I sincerely hope that the negative encounters you had during your stay with us will not hold you back from returning to our hotel. Please be assured that our teams have been informed of your feedback and will improve each aspect mentioned. We are a hotel driven by the passion of our staff to make each stay a comfortable and enjoyable one.
It would be great to have another opportunity to welcome you back to our hotel in the near future.
We look forward to your return!
Yours sincerely,
Thomas Barguil
General Manager
8/10 Bien
Susan
12 mai 2024
Les points forts : Personnel et service
Susan
Séjour de 3 nuits en mai 2024
Réponse de Jayantha Gunawardena le 13 mai 2024
Dear Susan,Many thanks for choosing Avani Kalutara Resort for your valuable stay and for taking the time to have invaluable feedback on your recent stay. we highly valued your feedback and it gives us an opportunity to continually review the service and facilities we have extended to our valuable guests.However please accept my sincere apology for the inconvenience cause you have occurred During the stay, we were failed to exceed your expectations at this time. We have well noted highlighted points and shared your feedback and ratings with the entire team and it’s a great source for us to initiate the required training for our team and ensure that such an occurrence will not be repeated future. Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience with exceptional service, therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Once again thank you very much for choosing our Resort for your stay. The team and I are looking forward to welcoming you back to Avani Kalutara Resort in the near future.Kind Regards,Jude SilvaHotel Manager
8/10 Bien
Max
Voyage en couple
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Max
Séjour de 10 nuits en janvier 2024
Réponse de Jayantha Gunawardena le 17 févr. 2024
Dear Max,Thank you very much for choosing an amazing location for your valuable stay. We were thrilled to read your invaluable feedback regarding our amazing hotel overlooking the Lagoon and Ocean in Sri Lanka.Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.Once again thank you very much for choosing to stay with us. The team and I are looking forward to welcoming you back in the near future for another memorable stay. Kind Regards,Jude Silva,Hotel Manager, Avani Kalutara Resort.
10/10 Excellent
Pauline
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avani Delight.
Pauline
Séjour de 3 nuits en février 2024
Réponse de Jayantha Gunawardena le 17 févr. 2024
Dear Pauline Thank you very much for your fantastic feedback and for choosing our amazing Hotel between the Indian Ocean and Kalu Ganga Lagoon. We are all thrilled to read about your invaluable well detailed experiences during your stay with us At Avani Kalutara Resort in Sri Lanka. We appreciate your compliments towards on our amazing team and genuine care of them. Also thank you very much for highlighting our Mouthwatering food. We are proud to offer a wide variety of facilities at Avani Kalutara Resort, specially the Ocean Front rooms, Lagoon front rooms and Our beautiful landscape & Mangrove Restaurant and Bar lounges that satisfy all the needs of our guests along their stay.Your generous and well-detailed feedback is a great source of encouragement for all of us. I will make a point to share this with the entire team who will be thrilled to know that they contributed positively to your experience and were recognized by you.We are truly honored and appreciate your trust in us and recommending Avani Kalutara Resort. Thank you once again and we look forward to welcoming you back to Avani Kalutara Resort for another memorable stay in the near future.Kind Regards,Jude Silva,Hotel Manager,Avani Kalutara Resort
8/10 Bien
Abdullah
Voyage en famille
6 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Abdullah
Séjour de 3 nuits en avril 2022
Réponse de JGunawardena le 11 mai 2022
Dear Abdullah,
Thank you very much for your fantastic rating and choosing amazing place for your valuable stay. We all thrilled to read your invaluable ratings regarding our amazing hotel overlooking the Lagoon and Ocean.
Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.
Once again thank you very much for your lovely rating and choosing Avani Kalutara resort for your stay. The team and I are looking forward to welcome you back to Avani Kalutara Resort for another memorable stay in the near future. Kind Regards, Jude Silva, Hotel Manager, Avani Kalutara Resort.
10/10 Excellent
David, Halifax. UK.
Voyage en couple
18 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 13 nuits en mars 2020
Réponse de Jayantha Gunawardena le 21 mars 2020
Dear David
Thank you for selecting our Hotel and taking the time to have great feedback on the Expedia following your experience with us. We extremely valued your well detail feedback and it is very important for us to review our service and facilities. We happy to read that you enjoyed and our team look after you well. We will share your feedback with our team. The team and I are looking forward to welcome you back soon.
Thank you.
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
4/10 Médiocre
Voyageur vérifié
26 nov. 2019
Voyageur vérifié
Séjour de 2 nuits en novembre 2019
Réponse de Jayantha le 27 nov. 2019
Dear Sir / Madam,
Thank you for taking the time to provide us valuable rating following your recent stay at AVANI Kalutara Resort. We appreciate your rating as it gives us an opportunity to continually review our service and facilities. Once again thank you for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future.
Warm Regards,
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
6/10 Satisfaisant
Voyageur vérifié
11 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Jayantha Gunawardena le 11 oct. 2019
Dear Sir / Madam,
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We appreciate your Feedback and it is an opportunity to learn the dissatisfaction on your recent stay with us.
Pleased accept our sincere apology and we are extremely disappointed to read that we have not exceeded your expectation during your stay with us, specially related to the Swimming pool. However we ensure that further action will be initiated so that such an occurrence is not repeated future.
Thank you again for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future.
Warm Regards,
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
8 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Jude le 8 juil. 2019
Dear Guest, Thank you very much for your five-star review at Avani Kalutara Resort. I'm delighted to hear that you liked the calm and quiet hotel which you find great for families. Thank you! We hope to welcome you again. regards, Jude Silva, Hotel Manager.
10/10 Excellent
Voyageur vérifié
Voyage en famille
19 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Lahiru G le 21 avr. 2019
Thank you very much for your feedback and we're glad that your stay was good. Please allow me to explain to you that all the hotels in Sri Lanka have the same government tax and the service charge and nobody can change that. But some of the hotels have taxes and service chargers inclusive price list. Thank you very much once again and we look forward to welcome you back. regards, Lahiru G, Front Office Executive.
10/10 Excellent
Paul
24 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 5 nuits en mars 2019
Réponse de Lahiru le 26 mars 2019
Dear Paul,
Thank you very much for your lovely feedback. We're all delighted to hear that you have enjoyed your stay with us, especially the pool area and the food.
It's a pleasure to having you with us and we will take an opportunity to welcome you back.
Kind regards,
Lahiru G,
Front Office Executive.
2/10 Horrible
Jennifer, Chelmsford Essex UK
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
20 mars 2019
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jennifer
Séjour de 9 nuits en février 2019
Réponse de Lahiru le 26 mars 2019
Dear Jennifer,
Thank you very much for your valuable feedback about your recent stay. Due to an unexpected overbooking situation, we had to move you to another hotel and we're extremely sorry that we let you down.
Kind regards,
Lahiru G,
Front Office Executive.
8/10 Bien
Voyageur vérifié
Voyage en famille
12 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Lahiru G le 14 févr. 2019
Dear Guest,
Thank you very much for writing such a wonderful review of your experience. I'm glad you enjoyed the stay.
6/10 Satisfaisant
E
5 févr. 2019
Les points forts : Personnel et service
E
Séjour de 3 nuits en janvier 2019
Réponse de Lahiru G le 8 févr. 2019
Dear Guest, Thank you for your valuable feedback and I'm glad you liked the best service we delivered to our valued customers and the food we offered. And I'm surprised that you didn't like the location as most of the guests who visit the property love this location. However thank you very much for your comment and we're hoping to welcoming you back near future.
4/10 Médiocre
Andrea
18 janv. 2019
Les points faibles : Personnel et service et confort de la chambre
Andrea
Séjour de 2 nuits en janvier 2019
Réponse de Lahiru G le 20 janv. 2019
Dear Andrea,
Thank you for the feedback. We would like to have a detailed feedback of your experience as we daily strive to deliver excellence to our guests.
However If I can be of any assistance in the future please do not hesitate to contact me. We look forward to an opportunity to welcome you back soon.
with kind regards,
Lahiru G
Front Office Executive
8/10 Bien
Irene
3 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ruhiges Strandhotel zum Relaxen
Irene
Séjour de 12 nuits en décembre 2018
Réponse de Lahiru G le 18 janv. 2019
Dear Ruhiges,
Thank you very much for your recent stay and valuable feedback. We're delighted to read that you liked the hotel, food and all the other facilities.
We wish you welcome you back near future to provide another excellent stay with us.
Thank you!
with kind regards,
Lahiru G
Front Office Executive
6/10 Satisfaisant
Voyageur vérifié
24 déc. 2018
Les points forts : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Lahiru G le 20 janv. 2019
Dear guest,
Thank you very much for your valuable feedback. I'm glad you liked most of the facilities in the hotel. However thank you for mentioned some of the areas where we can improve and If I can be of any assistance in the future please do not hesitate to contact me. We look forward to an opportunity to welcome you back soon.
with kind regards,
Lahiru G
Front Office Executive
10/10 Excellent
Lauren
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Resort & Room with Excellent Service
Lauren
Séjour de 2 nuits en décembre 2018
Réponse de Lahiru G le 18 janv. 2019
Dear Lauren,
Thank you very much for detailed feedback and taking time to share your experience with us. It was happy to hear that you have had a wonderful time.
We hope to welcome you back near future.
with kind regards,
Lahiru G
Front Office Executive
10/10 Excellent
Michael
25 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 3 nuits en juillet 2018
Réponse de Lahiru G le 4 févr. 2019
Thank you!
4/10 Médiocre
Voyageur vérifié
10 avr. 2018
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Alter renovierungsbedürftiger Kasten.
Voyageur vérifié
Séjour de 2 nuits en avril 2018
8/10 Bien
Voyageur vérifié
3 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely smaller hotel with everything you need
Voyageur vérifié
Séjour de 2 nuits en mars 2018
Réponse de sandeepani le 3 avr. 2018
Dear Guest,
Thank you for your valuable feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. Thank you for your comments on our Hotel, which is truly appreciated.
We look forward to welcoming you back again soon.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
8/10 Bien
lars
5 mars 2018
Les points forts : Personnel et service et confort de la chambre
lars
Séjour de 5 nuits en février 2018
Réponse de sandeepani le 3 avr. 2018
Dear Lars,
Thank you for the Star rating on your recent stay with us.
We look forward to welcoming you back again soon.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
6/10 Satisfaisant
Mona
25 janv. 2018
Les points forts : Infrastructures et conditions de l’hébergement
جيد لكن فيه ملاحظات كثيره
Mona
Séjour de 3 nuits en janvier 2018
4/10 Médiocre
steve, london
11 janv. 2018
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointing
steve
Séjour de 4 nuits en décembre 2017
Réponse de sandeepani le 21 janv. 2018
Dear Steve,
Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not feel that the resort offered required services value for money. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so.
We have taken up your valuable comments for our future improvements.
If I can be of any assistance in the future please do not hesitate to contact me.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
4/10 Médiocre
Voyageur vérifié
7 janv. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Totally disppointed
Voyageur vérifié
Séjour de 2 nuits en janvier 2018
Réponse de sandeepani le 19 janv. 2018
Dear Guest,
Thank you for your feedback on your recent stay with us. I am sorry to learn that you did not feel that the resort offered required services value for money. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so.
We have taken up your valuable comments for our future improvements.
If I can be of any assistance in the future please do not hesitate to contact me.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
10/10 Excellent
John
6 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Hotel - Service First Class
John
Séjour de 3 nuits en décembre 2017
Réponse de Jude le 18 oct. 2019
Dear John,
Thank you for taking the time to write this lovely review on your recent stay with us.
We all are glad that you enjoyed your stay and appreciate your positive feedback regarding resort services & facilities, And I will make this a point to share your words of compliments with my team whom I know they will be very happy in meeting your expectations.
Thank you once again and we look forward to welcoming you back to our resort for another amazing getaway.
Best Regards,
Jude Silva,
Hotel Manager
6/10 Satisfaisant
Voyageur vérifié
6 janv. 2018
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en décembre 2017
6/10 Satisfaisant
Voyageur vérifié
24 déc. 2017
Les points forts : Propreté, personnel et service, confort de la chambre
View from balcony was good.
Voyageur vérifié
Séjour de 4 nuits en décembre 2017
8/10 Bien
jane, cheshire
4 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good all rounder
jane
Séjour de 8 nuits en octobre 2017
Réponse de Sandeepani le 23 nov. 2017
Dear Jane,
Thank you for your valuable feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us. Thank you for your comments on our Hotel, which is truly appreciated.
We look forward to welcoming you back again soon.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
10/10 Excellent
Voyageur vérifié
19 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2017
Réponse de Jude Silva le 4 sept. 2017
Thank you for your valuable feedback on your recent stay with us. I am delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again soon.
Thank you.
Jude Silva,
Hotel Manager,
AVANI Kalutara Resort.
10/10 Excellent
Meeta
18 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely recommended
Meeta
Séjour de 6 nuits en août 2017
10/10 Excellent
Andrew
7 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly, clean and relaxing hotel - perfect!
Andrew
8/10 Bien
Kamil, Dhahran, Saudi Arabia
26 janv. 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Perfectly snugged between a lagoon and the ocean.
Kamil
6/10 Satisfaisant
Voyageur vérifié
11 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Helt ok hotell
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
28 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Voyageur vérifié
14 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Mette, Oslo
3 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Et meget komfortabelt og vakkert sted!
Mette
10/10 Excellent
Isabella
13 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Isabella
10/10 Excellent
E. & F., Sachsen
21 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
paradiesisches und atmosphärisches Hotel
E. & F.
8/10 Bien
Aditya, Bangalore
15 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel for relaxation
Aditya
8/10 Bien
David , UK
27 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good holiday hotel - exactly as stated
David
10/10 Excellent
kristoffer, Haninge
30 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kanon
kristoffer
10/10 Excellent
Voyageur vérifié
15 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Voyageur vérifié
8/10 Bien
Petter, På stranden.
12 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nydelig strandhotell, men..
Petter
8/10 Bien
Sam, Australia
15 avr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel near to the beach and bay
Sam
10/10 Excellent
Voyageur vérifié
1 févr. 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
nice hotel with nive room's view
Voyageur vérifié
8/10 Bien
Voyageur vérifié
8 janv. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Avani Kalutara Resort
Voyageur vérifié
8/10 Bien
Linda, Kuwait
29 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely peaceful setting
Linda
10/10 Excellent
Traveler, H
27 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great facilities
Traveler
10/10 Excellent
Voyageur vérifié
10 déc. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre