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Avis sur Red Lion Hotel Kalispell

2.5 out of 5
Red Lion Hotel Kalispell
20 N Main St, Kalispell, MT

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 357 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 297 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 185 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 102 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1001." "

8,0/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

4/10 Médiocre

PASCALE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Management le 25 juil. 2019
We're sorry that you didn't seem to enjoy your stay. We hope you give us a second chance in the future to wow you with our service!

8/10 Bien

Rohan Rajan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Lovely place, property is good. Staff is nice, probably short staffed on our time of visit. Definitely recommend for anyone visiting the town.
Séjour de 2 nuits en mai 2024
Réponse de Lacey James - General Manager le 21 mai 2024
Thank you for sharing your experience Rohan. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Lacey James - General Manager le 21 mai 2024
Thank you Stanley, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Ellen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is a Tesla level 2 charger available for no charge. Yay!
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 14 mai 2024
Thank you for taking the time to share your experience Ellen. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were so pleased there was a charging station for our car!
Séjour de 2 nuits en mai 2024
Réponse de Lacey James - General Manager le 9 mai 2024
Thank you for taking the time to share your experience, Janet. We are thrilled you enjoyed your stay and the EV charger!

6/10 Satisfaisant

Danielle

Les points forts : Personnel et service
Les points faibles : Propreté
The staff were great, they were friendly and happy to help. The room we stayed it was not super clean though. There was hair on the floor in the bathroom, toothpaste and other unidentified drips on the bathroom wall. The shower walls were not very clean either.
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 3 mai 2024
Thank you Danielle, for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Bien

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 4 mai 2024
Hi Jeanne, we're so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 2 mai 2024
Thank you for the 5 star review Alan!

4/10 Médiocre

suzanne

Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 21 mai 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you to learn more. If you could, please call the hotel and ask for Lacey so we can address any issue.

10/10 Excellent

Patricia

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 2 mai 2024
Thank you so much for taking the time to share your experience Patricia. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bien

george

Voyage en couple
Les points forts : Personnel et service et équipements
Over all it’s a good place to stayed
Séjour de 1 nuit en avril 2024
Réponse de Lacey James - General Manager le 2 mai 2024
Thank you for the review George. We appreciate your feedback and look forward to hosting you again!

8/10 Bien

Pearl

Voyage en famille
Les points forts : Propreté et équipements
This is a dated hotel . If you are early instead of suggesting to wait for your room, They offer you to check in early charging you USD 40.- same for one hour late departure. Bathroom shower didn’t work properly first day. Your room doesn’t get cleaned daily. Other than that it’s a hotel and they have a good swimming pool, sauna and very hot tub. Kids enjoy swimming.
Séjour de 4 nuits en avril 2024
Réponse de Lacey James - General Manager le 25 avr. 2024
Thank you for sharing your experience Pearl. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

4/10 Médiocre

Santana

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Never had a problem the first two nights I stayed. The third night, food delivery person was told he had to leave the food at the reception area. Not true as it had been delivered the first two nights. I telephoned the front desk 15 times and called the main Red Lion line. The main line could not contact the front desk either. I finally walked down and asked why my food had been sitting there for an hour and he was rude. I indicated that I had repeatedly called and no one picked up. He became even more rude. Bathrooms need updated.
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

8/10 Bien

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Lacey James - General Manager le 14 mai 2024
Thank you for taking the time to share your experience Jennifer. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Médiocre

Santana

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Check in staff was not overly friendly. Called downstairs on second night seven times. No answer. Walked downstairs and asked a question. Same man was outright rude.
Séjour de 1 nuit en avril 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Hello Santana, thank you for sharing. We are so sorry this was your experience. Please reach out to us here at the hotel.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Équipements
Central located was clean and great breakfast
Séjour de 2 nuits en avril 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Satisfaisant

Shallan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it was close to the mall and Starbucks. The staff was friendly and helpful. I also liked the breakfast area. I did not like that there was quite a few homeless people hanging around the doors and parking lot. It made us feel uncomfortable. The side door by the convention centre was not working properly so it was hard to get out of the building. Our room floor was not vacuumed properly as there was a few pieces of snacks on the floor. Our room said it had a safe in it but we never seen it.
Séjour de 3 nuits en avril 2024
Réponse de Lacey James - General Manager le 18 avr. 2024
Hi Shallan, thank you for sharing your experience. We're glad you enjoyed! Due to our location with the mall and its traffic we do secure all side doors to ensure guests safety, making them only accessible by room key. We apologize for the inconvenience.

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Lacey James - General Manager le 18 avr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bien

Brooklyn

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Very dated but otherwise not too bad of a place to stay.
Séjour de 1 nuit en avril 2024
Réponse de Lacey James - General Manager le 8 avr. 2024
Thank you for the review!

6/10 Satisfaisant

Rosemary

Séjour de 1 nuit en avril 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Thank you for the review Rosemary, we hope to see you again!

10/10 Excellent

SNJEZANA

Séjour de 2 nuits en mars 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Barbara, Calgary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had great stay, staff were friendly, breakfast was great, and enjoyed the pool, it was great.
Séjour de 2 nuits en mars 2024
Réponse de Lacey James - General Manager le 1 avr. 2024
Thank you so much for taking the time to share your experience Barbara. We are thrilled you enjoyed your stay and look forward to hosting you again!

6/10 Satisfaisant

Harley

Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 18 avr. 2024
Thank you for the review!

6/10 Satisfaisant

Frederick

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 25 mars 2024
Thank you for sharing your review, we hope to host you again!

6/10 Satisfaisant

Betty

Voyage en groupe
Les points forts : Personnel et service
Stayed many times over many years. This time was much cleaner than previously .
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 25 mars 2024
Thank you Betty, we are always looking to better ourselves and appreciate your feedback. I hope you'll find continued improvements as you stay!

8/10 Bien

Dillon

Séjour de 4 nuits en mars 2024
Réponse de Lacey James - General Manager le 10 avr. 2024
Thank you for the review Dillon!

8/10 Bien

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Love this location, and I’ve stayed here many times. Carpet is showing age, bed was showing age as well, but comfortable. Biggest disappointment was the exterior where I stumbled across homeless person sleeping in the bushes, and needless on the ground next to them.
Séjour de 3 nuits en mars 2024
Réponse de Lacey James - General Manager le 18 mars 2024
Thank you for sharing your experience. We strive to make sure each stay is exceptional and will share this information with our security to ensure this is remedied. Thank you for your valuable feedback!

4/10 Médiocre

William

Voyage en famille
Phone didn’t work. Really noisy from the street No blackout blinds Breakfast was good Would stay on other side of building next time Not on 300 side
Séjour de 2 nuits en mars 2024
Réponse de Lacey James - General Manager le 18 mars 2024
Thank you for sharing your experience, William. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Excellent

Allison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pet friendly, great breakfast!
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 15 mars 2024
Thank you for sharing Allison! We are so happy you and puppers enjoyed your stay with us!

8/10 Bien

Shawna

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location.
Séjour de 2 nuits en mars 2024
Réponse de Lacey James - General Manager le 11 mars 2024
Hi Shawna, we're so happy to hear you enjoyed your stay with us, please visit again!

8/10 Bien

Janine Pearl

Voyage en famille avec de jeunes enfants
Staff are friendly.
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 11 mars 2024
Thank you so much for taking the time to share your experience Janine. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bien

Sidney

Les points forts : Équipements
Great stay comfy bed great service
Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 6 mars 2024
Hi Sidney, thank you for taking the time to share your experience. We are so thrilled you enjoyed your stay and we hope to host you again!

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Still haven’t received my incident charges refunded to my credit card, but my stay was amazing! Staff were great, room was nice, close to everything. Thanks RL!
Séjour de 2 nuits en mars 2024
Réponse de Lacey James - General Manager le 5 mars 2024
Thank you so much for taking the time to share your experience Natasha. The incidental hold could take 3-5 business days to drop off, give us a call if this has passed. We are thrilled you enjoyed your stay and look forward to hosting you again!

4/10 Médiocre

Patrick

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom was filthy with hair on shower walls, but toilet and sink. Check in was more complicated than it needed to be. Too much reliance on computers and when they went down, the staff was crippled. Expected much better than this, most likely will not stay here again.
Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 4 mars 2024
Thank you for sharing your experience Patrick. We are sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Charles

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent facilities
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 5 mars 2024
Hi Charles, we are so glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff really friendly and welcoming. Property in good condition but starting to need some updates. You have to remember tons of people coming and going it’s gonna have a little wear and tear. Cleanliness of room was fair few minor things missed. But I know if I was cleaning a hundred or more rooms a day, I’d miss some stuff.
Séjour de 1 nuit en mars 2024
Réponse de Lacey James - General Manager le 4 mars 2024
Thank you, Scott, for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you again!

8/10 Bien

Russ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Attached to the mall was nice. Room was nice. Breakfast was excellent. Only complaint was the pool wasn’t working we booked the hotel because it had a pool.
Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 4 mars 2024
Thank you so much for taking the time to share your experience. We are thrilled you enjoyed your stay and apologize for the inconvenience with the pool maintenance.

6/10 Satisfaisant

Gavin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Lacey James - General Manager le 24 avr. 2024
Thank you for the review!

6/10 Satisfaisant

Terry

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We stayed for 3 nights and nobody cleaned our room nor did they ask us if we needed anything. I had to ask for clean towels and shampoo, toilet paper. I will never stay there again.
Séjour de 3 nuits en février 2024
Réponse de Lacey James - General Manager le 4 mars 2024
Thank you for sharing your feedback. At this time stayover service is by provided by request, I apologize this was not better communicated. Please know we are more than happy to provide stayover cleaning and are very sorry this stay fell short of expectations.

10/10 Excellent

LESLIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
hot tub
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Bring back the omelette man!
Please bring back the omelette man. The pool was out ot service the first night. The walls are very thin on the south side, so are the floors. Can hear neighbors clearly.
Séjour de 3 nuits en février 2024

2/10 Horrible

Kelsey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We came 4 hours to come swim with our children and they shut down the pool and didn’t tell us half way through our stay. Didn’t care when we expressed it.
Séjour de 3 nuits en février 2024
Réponse de Lacey James - General Manager le 22 févr. 2024
Hi Kelsey, thank you for sharing your experience. I'm very sorry this stay fell short of expectations. While unavoidable situations arise, you should always feel heard and valued as our guest. I would love the opportunity to speak with you directly about your stay. If you would, please call the hotel and ask for Lacey.

2/10 Horrible

Wade

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Terrible customer service
Séjour de 3 nuits en février 2024
Réponse de Lacey James - General Manager le 22 févr. 2024
Hi Wade, thank you for sharing your experience. We are so sorry this stay fell short of expectations and would love the opportunity to speak with you directly. If you could, please call the hotel and ask for Lacey so we can address this issue.

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed
My bed had a sizable dent in it that was not so comfortable to sleep in.
Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 22 févr. 2024
Hi Richard, thank you for sharing your experience. We strive to make sure each stay is exceptional and will use this information to improve our guest experience. Thank you for your valuable feedback.

10/10 Excellent

Brian

The front office desk was great!! Loved my service animal and I was so happy with the staff and the breakfast was amazing
Séjour de 2 nuits en février 2024
Réponse de Lacey James - General Manager le 22 févr. 2024
Thank you so much Brian for taking the time to share your experience. We are thrilled you enjoyed your stay and look forward to hosting you both again!

6/10 Satisfaisant

Aundrea

Les points forts : Propreté et confort de la chambre
It's a little older but it's a great location!
I went in ahead of my husband to check in and I was met with two front desk clerks who were in a conversation when I got there I obviously interrupted a conversation the were having. So, the service I received was quick and business like, I guess I just felt uncomfortable for having interrupted them, (I REALLY didn't mean to do that). This hotel is older and it looks like they are trying to give it a last gasp, which would be tough when the mall attached to it is a ghost town.
Séjour de 2 nuits en février 2024

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Check in was rough. Computers down and lost a reservation of our 3. Otherwise the place was great.
Séjour de 2 nuits en février 2024

10/10 Excellent

Jill

Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 25 mars 2024
We're so happy you enjoyed your stay and thank you for the positive feedback!

6/10 Satisfaisant

Karen, Libby

Voyage en couple
Les points faibles : Personnel et service
We had not stayed here for a number of years, and it has gone down hill. The carpet apparently hadn’t been vacuumed in a while; it took about two hours for the room to warm up enough for us to remove our coats and the breakfast has been cut back to premade foods.
Séjour de 1 nuit en février 2024
Réponse de Lacey James - General Manager le 20 févr. 2024
Hi Karen, thank you for taking the time to share your experience. We will be looking into the issues you shared. Please never hesitate to reach out as we'd love the opportunity to correct any oversight while you're our guest.

10/10 Excellent

james

Voyage en famille
Séjour de 1 nuit en février 2024