Piscine extérieure, tentes de plage, parasols de plage
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Avis sur Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 1196 avis sur 2539." "
Note des voyageurs de 8 (Bien), d’après 699 avis sur 2539." "
Note des voyageurs de 6 (Satisfaisant), d’après 376 avis sur 2539." "
Note des voyageurs de 4 (Médiocre), d’après 170 avis sur 2539." "
Note des voyageurs de 2 (Horrible), d’après 98 avis sur 2539." "

8,6/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Danny

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
expensive for the quality
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service Satisfaction Team le 31 oct. 2023
AlohaWe are in the process of renovating the hotel and do hope you return and stay with us to see our improvements. Mahalo

6/10 Satisfaisant

Benoit

Voyage en famille
Les points forts : Personnel et service
Bel hôtel qui se fait vieux. Apparemment que nous avons eu un bon prix via Expedia, alors on nous a donné une chambre dans le Lagoon qui est un bâtiment isolé de celui principal. Tout s'est bien passé, mais tout le monde peu entrer dans ce bâtiment à ciel ouvert sans surveillance. À certains hôtels, nous n'avions pas vu de cafards, mais dès notre entré, nous en avons trouvé au Royal Kona à l'endroit du fridgedaire malgré que la chambre était propre. Demandez une chambre loin des ascenseurs, car nous entendons le bruit de la chambre. Les tapis de la chambre sont vieux comme celui du balcon et de l'espace commun. La piscine était apprécié par nos enfants, mais trop petite pour le resort et n'importe qui semble pouvoir s'y installer contrairement au Marriot dont un bracelet est requis. De olus, nous ne voyons pas vraiment le fond. Nous avons assisté au spectacle de la piscine et de la chambre. C'était super. Le drink offert à notre arrivé est vraiment une belle attention, malgré que nous ne l'avons pas aimé. Mai Tai. Le resort est beau et la vue incroyable. Le parking est difficile. Il est possible de stationner sur la rue sans payer le 25$ et être plus près pour les valises. Le personnel a été très gentil avec nous mise à part le serveur qui voulait nous faire payer le verre d'eau chaude. Finalement, il a fait couler le robinet d'eau chaude pour nous l'offrir...
Séjour de 1 nuit en juillet 2023
Réponse de Dale le 18 juil. 2023
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding your review to our team to look into the concerns you have listed so we can improve our service.

10/10 Excellent

Erika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Très bon séjour. Aspect un peu vieillot mais chambre très spacieuse, confortable et propre. Toute petite salle de sport avec un vélo et un tapis de course. Attention aux frais de parking supplémentaires !
Séjour de 3 nuits en mai 2023
Réponse de Dale le 25 mai 2023
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

4/10 Médiocre

Jean

Les points faibles : Infrastructures et conditions de l’hébergement
The room has a terrible mildew smell. We are both congested after 15 minutes in the room! Their is nothing royal about this place. They seem to be catering more for spring break teenagers. Service is limited or absent. Pool area as no service and is way to small for the number of guest. They give you a coupon for a free mai tai, but no way of getting it since they seem to have only one bartender for hundreds of guests!
Séjour de 1 nuit en mars 2023
Réponse de Customer Satisfaction Team le 17 mars 2023
Thank you for sharing your feedback! We are sorry to read that you did not enjoy your stay. The Royal Kona is oceanfront and due to the tropical location and weather, the rooms can get humid at times, but this is easily remedied by opening your balcony doors. The rooms also have a full a/c unit as well. The resort is welcoming to all guests, of all ages, and does not cater to any one group. We do hope that you had a wonderful time on the Big Island otherwise and do hope that you will consider us in the future. We would be happy to ensure that you are happier with your stay.

6/10 Satisfaisant

Morgane

Les points faibles : Infrastructures et conditions de l’hébergement
Honeymoon à Hawaï
Voyage de noces sur les îles d.Hawaï, nous avons visité Big Island. L hôtel est très vieillot et le rapport qualité / prix n.est pour moi pas du tout au rdv car tarifs très élevés (plus cher qu.a Waikiki!). Pas de double vitrage, prévoir des boules quies… par contre, très bon emplacement en bord de mer et superbe spot pour les couchers de soleil.
Séjour de 4 nuits en septembre 2022
Réponse de Dale le 12 sept. 2022
Mahalo! We appreciate your valuable feedback. We will be reviewing you concerns so we can give our guests the best service, we hope that you had a beautiful time and will keep us in mind on your next trip.

6/10 Satisfaisant

Alexandra

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en août 2022
Réponse de Dale le 15 août 2022
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

christophe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magifique chambre tres bel hotel juste piscine petite et tres peu de transats
Séjour de 1 nuit en août 2022
Réponse de Customer Satisfaction Team le 5 août 2022
Thank you so much for sharing your positive review! We are so delighted to read that you enjoyed your stay with us and we hope to welcome you back again in the future!

8/10 Bien

Noëlle, Gatineau

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La proximité de la plage et de la ville de Kona
Séjour de 1 nuit en janvier 2022
Réponse de Customer Satisfaction Team le 17 janv. 2022
Mahalo for sharing your positive feedback!

6/10 Satisfaisant

Sofiia

Séjour de 1 nuit en mai 2024

10/10 Excellent

Don

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Let’s start off with check in…it’s easy. Your reservation is held for you and upgrades are offered when available for purchase. A great offer. You are at an older hotel…get over it. It’s beautiful and is walkable to downtown Kailua. ABC is across the street. You will have one of three towers. The lagoon, Alii and the Bay. The pool is amazing and the view is what you are paying for, totally awesome. Parking: easy. Your room key gets you in and out. It’s self parking. Your room will have a balcony and a table and chairs. If you are an early riser you need to hit breakfast early to save time and not be in line. 6:45 latest. Happy hour is at 4. If there is entertainment that evening I recommend getting a table at 3:45-4 If you are lucky to be waited on by Amy she’s amazing and by far your largest resource is a guy named Forest. He has the scoop on the entire property and is kind.
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Lisa

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
For the price I’d recommend to people who are not big on luxury. What I didn’t like: the resort is in desperate need of a renovation. The elevators are old & dirty with cobwebs on the outside (I know that’s a cleaning thing). Signage & paint falling apart in the corridors. The bathrooms are small, sinks & cabinets old, furniture old, tub shower, beds are hard and the bedding not comfortable. Rails have rust with paint cover. I’m pretty sure the room restroom smelled like urine. Tried to get cleaning everyday but clearly weren’t mopping. I left a pile of “test” on the floor. Was there everyday. I just cleaned the floor with scope. What I liked…The breakfast we had at the hotel restaurant (Don Mai Tai’s) was plentiful & had good taste. We had the sunrise breakfast and loco moco w/ fried rice & delicious French toast. Appreciated the walking distance to many restaurants, bars, snacks, & Kona Inn Village. We had a corner room facing the ocean & hotel center side. Did like the size of the room & huge balcony. Ponds were nice to hear coming out of the room. I like the phone with cords. Most of the staff were nice and smiley. The least friendly staff would be in the restaurant & bar. The resort is in a great location next to the ocean (no beach access or near a beach) where you can watch the grand beautiful waves. Although no beach access, there is water access to a lagoon. Nice to hang and relax. Overall the property is decent.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Sonoka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Michele

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service! They were very accommodating!
Séjour de 2 nuits en mai 2024

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is run down. Roach infested and water linking from the restrooms. I was moved from one room to another and conditions remained. I would not recommend a stay here. You are better off at a Motel 6.
Séjour de 4 nuits en mai 2024
Réponse de Dale le 24 mai 2024
Mahalo! We appreciate your valuable feedback. Being a tropical destination, we do our absolute best to not have any bugs, insects, etc and when we are made aware of these issues our staff remedies them straight away. We will be addressing your concerns to make sure we offer the best service to our guests.

6/10 Satisfaisant

shi, brookly

Voyage en famille
Les points forts : Propreté
The property is right on a commercial street and costal line, I like that. It is clean and most of the staff are nice. It is very noisy at night, even after midnight. The nearby restaurant On the Rock makes their long lasting annoying music too loud, that I hear it on 7th floor like I am in street hear 10 cars alarm on together. One front desk staff suggests to move me to different room in the middle of the the night, and another staff says nothing the hotel can do about the noise, that the restaurant is “following the law”-she wasn’t in my room experiencing the noise and measuring it. Very disappointed about how the property handles the on going noise problem.
Séjour de 4 nuits en mai 2024
Réponse de Dale le 21 mai 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

4/10 Médiocre

Susan Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in person was short with me when asking questions. If I would have known that there is a $30 (approximate) daily charge, I would not have booked at the resort. I thought we booked an ocean view, got move to a different building with upgrade (supposably) and room over looked parking lot. Room was not sound proof, as nearby bar music was clearly heard with window closed and sliding shutters closed. Very upset over all with Expedia (not clear explanation of resort charges) and hotel. READ the fine print.
Séjour de 3 nuits en mai 2024
Réponse de Customer Satisfaction Team le 20 mai 2024
Mahalo for your feedback! We are very sorry that you were not aware of the resort fees, which are noted on your checkout page when you book. You booked a Standard room, which does not offer views of the ocean. We are sorry that you were unhappy and will share your feedback with our team. We hope that you enjoyed your time in Kona.

10/10 Excellent

ROBERT

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall our stay at The Royal Kona Resort was amazing. Our ocean front view from our balcony was incredible. As they say.....location, location, location. The Luau on the property was great. Our dinners at Don's Maitai and tiki bar were the best. Really only one complaint. They have a 2 cup coffee maker in the room. We went to Walmart on the first night and bought a $13 12 cup coffee maker.Problem solved.
Séjour de 10 nuits en mai 2024
Réponse de Customer Satisfaction Team le 20 mai 2024
Mahalo for your feedback! We are delighted that you had an amazing stay and we hope to welcome you back again in the future!

10/10 Excellent

Ray

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity of the ocean, dining, and parking area.
Séjour de 2 nuits en mai 2024
Réponse de Customer Satisfaction Team le 20 mai 2024
Mahalo for your feedback! We are happy that you enjoyed our location and we hope to welcome you back again in the future!

10/10 Excellent

Corey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 20 mai 2024
Mahalo for your feedback!

8/10 Bien

Elizabeth Ann, Fair Oaks

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean and convenient. Had the feel of old Hawaii. Staff friendly. was surprised by the $30.00/day resort fee and the $25.00 day parking Fee.
Séjour de 7 nuits en mai 2024
Réponse de Dale le 16 mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bien

Marcus

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, would benefit from some renovations. Would be great if they add some furniture to the balcony of the room, lots of space but no couch or some sort of chair/recliner to enjoy the sun. But good affordable hotel overall.
Séjour de 5 nuits en avril 2024
Réponse de Dale le 16 mai 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Satisfaisant

Mario

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dale le 16 mai 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at the Front Desk have always been so cheery, helpful, courteous and efficient! I love my upgrade given to me, the view, the comfort, the dining - all fabulous! Mahalo!!
Séjour de 2 nuits en mai 2024
Réponse de Dale le 15 mai 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Bien

Qi

Séjour de 1 nuit en mai 2024
Réponse de Dale le 21 mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Dale le 15 mai 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bien

Jason, Chelsea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the easy check in. Like the staff really nice. Facility was keep up. The room I had very beautiful view. It was a good stay.
Séjour de 5 nuits en mai 2024
Réponse de Customer Satisfaction Team le 14 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was so excellent experience that we would like to return. View from our lanai was stunning.
Séjour de 12 nuits en avril 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I very much enjoy staying at the Royal Kona! The beds are comfy, lovely ocean views, great food! Feels ‘like home’!
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

10/10 Excellent

Gina

Voyage en couple
Les points forts : Propreté et personnel et service
Easy and pleasant check-in. Beautiful views. Quiet and comfortable room that was clean. Property is older but being remodeled.
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future.

8/10 Bien

Tevan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was a little outdated but taken care of well. Room service was on time every day. Staff was friendly and helpful. The area around the resort was nice and shops were easily walkable. Only complaint would be the area had a decent amount of homeless people but that isn't the resorts fault. Would definitely come back
Séjour de 6 nuits en mai 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and that service was great. We hope to welcome you back again in the future!

10/10 Excellent

Larisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback!

8/10 Bien

ATSUYA, miyoshi-chi miyoshigaoka

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
駐車場のゲートの自販機に使いかたが分からなかったので。わざわざスタッフが同行してやり方を教えて頂き、助かりました。もし教えていただけなかったら、2倍3倍高くなる。
Séjour de 2 nuits en mai 2024
Réponse de Customer Satisfaction Team le 13 mai 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and that the staff provided great service! We hope to welcome you back again in the future!

6/10 Satisfaisant

Jacob

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dale le 10 mai 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Ronald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Séjour de 7 nuits en avril 2024
Réponse de Customer Satisfaction Team le 8 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 Bien

Kevin, Monterey Park

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Séjour de 3 nuits en mai 2024
Réponse de Customer Satisfaction Team le 8 mai 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 Excellent

Stuart, san carlos

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 7 mai 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 Excellent

Felix

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 Satisfaisant

Stacy

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Customer Satisfaction Team le 7 mai 2024
Mahalo for your feedback!

2/10 Horrible

Kim

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback!

6/10 Satisfaisant

Leanne

Voyage en couple
Les points faibles : Propreté et personnel et service
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Séjour de 1 nuit en avril 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 Bien

Anissa

Voyage en famille
Les points forts : Propreté et personnel et service
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Séjour de 4 nuits en février 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Michelle

Les points forts : Personnel et service et équipements
Great location, friendly staff, but needs lots of updating.
Séjour de 1 nuit en mai 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 Satisfaisant

Mick

Les points forts : Personnel et service
Great location and staff… Terrible beds and furniture.
Séjour de 4 nuits en avril 2024
Réponse de Customer Satisfaction Team le 6 mai 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, équipements
Clean and friendly. Getting a bit run down.
Séjour de 14 nuits en avril 2024
Réponse de Customer Satisfaction Team le 2 mai 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 Bien

DeNelle Rene, Burien

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Séjour de 5 nuits en avril 2024
Réponse de Customer Satisfaction Team le 2 mai 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 Excellent

Renee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful landscape
Séjour de 1 nuit en avril 2024

10/10 Excellent

Enmanuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Satisfaction Team le 30 avr. 2024
Mahalo for your feedback!

6/10 Satisfaisant

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Séjour de 3 nuits en avril 2024
Réponse de Customer Satisfaction Team le 30 avr. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

8/10 Bien

Torey

Séjour de 1 nuit en avril 2024
Réponse de Customer Satisfaction Team le 20 mai 2024
Mahalo for your feedback!